Enterprise Rent-A-Car

- 12037 SW 117th Ave, Miami, FL 33186

For those of us living in the vibrant landscape of Florida, particularly in the sprawling metropolis of Miami, reliable and convenient transportation is not just a luxury, but often a necessity. Whether you're navigating daily commutes, planning a weekend escape to the Everglades, or simply need a temporary vehicle while yours is being serviced, choosing the right car rental company is a crucial decision. Enterprise Rent-A-Car, a globally recognized name in the industry, offers a local branch at 12037 SW 117th Ave in Miami, providing options for various transportation needs for Floridians.

Enterprise is well-known for its extensive network and diverse fleet, aiming to cater to a broad spectrum of customer requirements. This particular location in Miami is part of that vast network, striving to deliver the quality and service that the brand is associated with. However, like with any service provider, individual experiences can vary, and it's essential for local users to have a clear and factual understanding of what to expect. This article is designed to give you, a Florida resident, an in-depth look at what makes this Enterprise Rent-A-Car location a relevant option for your car rental needs.

Customer experiences with Enterprise, and indeed with any major rental company, can sometimes present a spectrum of outcomes. While one customer may have an "outstanding experience" and praise an agent like Memory for being "warm, professional, and genuinely invested," another might encounter issues with vehicle cleanliness or fuel levels. For instance, a glowing review highlighted Memory's exceptional service, noting her ability to handle last-minute changes with ease, her impressive knowledge, and her infectious positive attitude. This kind of personalized, attentive care can transform a potentially stressful situation into a "seamless one," demonstrating the power of dedicated employees.

Conversely, another customer expressed significant dissatisfaction, citing a "dirty" car despite the "Clean Pledge" sign, visible garbage, crumbs, and an insufficient fuel level. Such experiences underscore the importance of customers performing their own checks upon vehicle pick-up and clearly communicating any concerns to the rental agency immediately. Our aim here is to provide a balanced perspective, acknowledging both the exemplary service that can be found and the areas where customers might need to be extra vigilant.

Understanding these nuances is key for any local user in Florida. This guide will explore the location's accessibility, the typical range of services offered by Enterprise, and key features that highlight both their strengths and areas where customer attention is warranted. By providing this comprehensive overview, we hope to empower you to make an informed decision and prepare effectively for your car rental experience at Enterprise on SW 117th Ave in Miami.

Ultimately, whether you need an economy car for daily errands, a spacious SUV for a family trip, or something in between, Enterprise aims to provide a solution. Being prepared with knowledge about their processes, fleet, and potential customer service variations will help ensure a smoother journey.

Location and Accessibility

Enterprise Rent-A-Car is conveniently located at 12037 SW 117th Ave, Miami, FL 33186, USA. This address places it within a vibrant suburban area of Miami-Dade County, making it a highly accessible point for residents across a significant portion of South Florida.

SW 117th Avenue is a major north-south road that traverses several residential and commercial districts in Southwest Miami-Dade. The location is easily reachable from major expressways such as the Florida Turnpike (SR 821) and the Don Shula Expressway (SR 874), which are key transportation arteries in the area. This excellent connectivity allows customers from various neighborhoods, including Kendall, Cutler Bay, and even those further north or south, to access the branch without navigating the heavy traffic often associated with downtown Miami or Miami International Airport (MIA) rental facilities.

Being situated in a more residential and commercial neighborhood rather than an airport hub can offer a less rushed and more personalized pick-up and drop-off experience. For locals, this means less time spent waiting and potentially a more comfortable environment for managing rental agreements. The surrounding area features a mix of shopping centers, restaurants, and residential communities, making it convenient to combine car pick-up or drop-off with other daily errands.

While direct public transportation access would depend on specific Miami-Dade Transit bus routes serving SW 117th Ave, the location is highly accessible by personal vehicle and popular ride-sharing services. This ensures flexibility for customers arriving without their own transport.

Overall, the 12037 SW 117th Ave location provides a practical and neighborhood-friendly option for Floridians seeking reliable car rental services in the bustling Miami metropolitan area.

Services Offered

• Diverse Vehicle Fleet:

  Enterprise offers a wide range of vehicles to suit various needs and preferences. This typically includes economy cars (e.g., Mitsubishi Mirage), compact, mid-size (e.g., Toyota Corolla), and full-size sedans (e.g., Ford Fusion), SUVs (e.g., Hyundai Kona, Nissan Rogue, Chevrolet Tahoe, Ford Explorer), minivans (e.g., Dodge Grand Caravan), pickup trucks, and a selection of premium, luxury (e.g., Audi A4, Nissan Maxima, Audi A4, Lincoln MKX), and convertible vehicles (e.g., Ford Mustang Convertible). They aim to have a vehicle for every journey, whether for business, leisure, or a temporary replacement.

• Short-Term and Long-Term Rentals:

  Customers can rent vehicles for various durations, including daily, weekly, and monthly options, providing flexibility for different travel plans or extended vehicle needs.

• Prepaid and Pay-at-Pickup Options:

  Enterprise offers both prepaid reservations, which can sometimes come with discounted rates, and the option to pay upon pick-up. Customers should be aware of the different cancellation/modification policies for each (e.g., prepaid may have a 48-hour modification window).

• Optional Add-ons and Protections:

  Standard car rental add-ons are available, such as GPS navigation, child safety seats (booster seats), and various protection plans. These include Damage Waiver (DW), Extended Protection (EP), Personal Effects Coverage (PEC), and Roadside Assistance Protection (RAP), all available for an additional daily charge.

• Additional Drivers:

  Spouses or domestic partners meeting requirements can be added as authorized drivers at no extra charge. Other additional drivers typically incur a daily fee.

• Fuel Options:

  Customers have choices for how they pay for fuel: prepay for a full tank (no refund for unused portion), allow Enterprise to refuel (charged at local Enterprise rate, usually above pump price), or refuel the vehicle to the same level as picked up (to avoid extra charges). A full tank of gas is not always guaranteed at pick-up.

• Free Cancellation/Modification:

  For pay-at-pickup reservations, customers can typically cancel or modify until the last minute without a fee. Prepaid reservations usually allow modifications or cancellations up to 48 hours before pick-up.

Features / Highlights

• Award-Winning Customer Service:

  Enterprise is often recognized for its customer service. As evidenced by the glowing review for "Memory," exceptional individual service can significantly enhance the rental experience. Her professionalism, attentiveness, and willingness to "go above and beyond" highlight a commitment to solving customer problems and ensuring a "seamless" process.

• Enterprise Complete Clean Pledge:

  Enterprise implemented a "Complete Clean Pledge," committing to rigorous cleaning protocols. This includes vacuuming, general wipe-down, and sanitizing over 20 high-touch areas with disinfectant between every rental. While a customer review did note a discrepancy with cleanliness at this specific location (visible garbage and crumbs), the pledge itself indicates a corporate standard aiming for high levels of hygiene. Customers should always verify vehicle condition upon pick-up.

• Diverse Fleet for Every Need:

  The ability to rent everything from economy cars for efficient city driving to spacious SUVs for family trips and even convertibles to enjoy the Florida sunshine is a significant highlight. This broad selection ensures that locals can find a vehicle that precisely matches their needs and preferences.

• Flexible Booking and Management:

  The ease of modifying or canceling reservations, especially for pay-at-pickup options, provides valuable flexibility. This is particularly beneficial for Floridians whose plans might change unexpectedly due to weather or other local circumstances.

• Neighborhood Locations Focus:

  Enterprise's strong presence in "neighborhood locations" like this one in Miami aims to cater to local replacement rentals (e.g., while a personal car is being repaired) or for local leisure trips, offering a more convenient and less stressful experience compared to airport rental counters.

• Potential for Service Inconsistency:

  While outstanding service is possible, the contrasting reviews (exceptional service from Memory vs. issues with cleanliness and fuel level) highlight that customer experience can sometimes vary. This underscores the importance of customers being proactive in checking their rental vehicle and clarifying any concerns with staff immediately upon pick-up.

Contact Information

For reservations, inquiries, or assistance with your car rental needs at the Enterprise Rent-A-Car location in Miami, please use the following contact details:

• Address: 12037 SW 117th Ave, Miami, FL 33186, USA

• Phone: (305) 233-8292

• Mobile Phone: +1 305-233-8292

Conclusion: Why this place is suitable for locals

For residents across Florida, especially those navigating the extensive Miami-Dade County, Enterprise Rent-A-Car at 12037 SW 117th Ave presents itself as a highly suitable and practical choice for a wide array of car rental needs. Its strategic neighborhood location, coupled with the brand's extensive fleet and commitment to customer service, makes it a strong contender for locals seeking reliable transportation.

The primary appeal for Floridians lies in this specific branch's accessibility. Being situated on SW 117th Ave means it’s easily reachable from various residential areas and major expressways, offering a significant advantage over often-congested airport rental counters. For locals needing a replacement vehicle while their car is in the shop, or simply planning a local outing, the convenience of a nearby Enterprise branch saves valuable time and reduces logistical stress.

Enterprise’s reputation for having a diverse fleet is another key factor in its suitability. Whether a local needs an economical sedan for daily errands, a spacious SUV for a family vacation to a Florida state park, or even a more premium vehicle for a special occasion, this branch is likely to have an option that fits. This variety ensures that residents can find a vehicle perfectly matched to their specific travel requirements and budget, reinforcing its role as a versatile local partner.

Furthermore, the emphasis on customer service, as highlighted by experiences with agents like "Memory," demonstrates Enterprise's potential to deliver truly exceptional and personalized support. For locals, knowing that there are dedicated individuals who can "go above and beyond" to ensure a "seamless" rental process provides significant peace of mind, especially when unexpected changes or challenges arise. This level of care can make a substantial difference in overall satisfaction.

While it’s crucial for locals to practice due diligence—such as verifying vehicle cleanliness and fuel levels upon pick-up, and thoroughly reviewing the rental agreement for any charges—the overall framework provided by Enterprise makes it a reliable choice. The "Clean Pledge" reflects a corporate commitment to hygiene, and transparent policies regarding fuel options and additional drivers contribute to a predictable rental experience.

In conclusion, for Floridians seeking a dependable car rental solution that offers convenience, a wide selection of vehicles, and the potential for outstanding customer service right in their community, Enterprise Rent-A-Car at 12037 SW 117th Ave in Miami stands out as a highly suitable option, ready to meet their diverse transportation needs across the Sunshine State.

Enterprise Rent-A-Car

12037 SW 117th Ave, Miami, FL 33186, USA