Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across Illinois, having access to reliable, convenient, and customer-centric transportation solutions is more than just a luxury – it's often a necessity. Whether you're navigating the aftermath of a car accident, planning a family road trip, or simply need a temporary vehicle for daily errands, a trusted car rental partner makes all the difference. In the heart of Oak Lawn, a prominent suburb of Chicago, Enterprise Rent-A-Car stands out as a consistently highly-rated choice. This article will provide a comprehensive overview of the Enterprise Rent-A-Car branch located on Southwest Highway, highlighting why it’s a premier option for Illinois users seeking hassle-free mobility.
Enterprise Rent-A-Car has long distinguished itself in the car rental industry through its strong focus on "home city" rentals, catering specifically to local customers who need a vehicle for various reasons beyond airport travel. Their reputation is built on exceptional customer service, a diverse and well-maintained fleet, and a commitment to making the rental process as smooth as possible. The Oak Lawn Southwest Highway branch embodies this philosophy, receiving glowing reviews from customers who commend its efficiency, professionalism, and genuine care, particularly during challenging times like post-accident rentals.
The Enterprise Rent-A-Car branch we're focusing on is conveniently located at 4700 SW Hwy, Oak Lawn, IL 60453, USA. This strategic address places it along a major thoroughfare in Oak Lawn, a well-established and highly accessible suburb situated southwest of Chicago. The location is easily reachable for residents not only in Oak Lawn but also in surrounding communities such as Evergreen Park, Chicago Ridge, Burbank, Alsip, and Hometown, all within the greater Chicagoland area.
Southwest Highway (SW Hwy) is a key arterial road, ensuring high visibility and straightforward vehicular access. For those relying on public transportation, while direct doorstep access might vary by bus route, Oak Lawn is generally well-connected. The branch's position within a busy commercial stretch means it is likely served by local Pace bus routes, and its proximity to major roads facilitates easy access from various parts of the south suburbs. The fact that it's a non-airport location is a significant advantage for locals, as it means less airport traffic, easier pick-up and drop-off, and generally a more relaxed environment for starting and ending a rental.
The Enterprise Rent-A-Car branch on Southwest Highway in Oak Lawn offers a comprehensive suite of services, consistent with Enterprise's nationwide commitment to diverse customer needs. Their offerings typically include:
- Daily, Weekly, and Monthly Rentals: Providing flexible rental durations to suit short-term needs like weekend trips or errands, as well as longer-term requirements for business projects or extended periods during car repairs.
- Extensive and Diverse Vehicle Fleet: Customers can choose from a wide range of vehicle classes to match their specific needs and preferences. This typically includes fuel-efficient economy cars, compact cars, mid-size and full-size sedans, SUVs (popular for families and varying terrains), minivans (ideal for groups or extra cargo), and even pickup trucks or cargo vans for larger hauling tasks. This diversity ensures the right vehicle for every occasion, from a quick visit to a substantial move.
- Insurance Replacement Rentals: A primary strength of this branch, as highlighted by customer reviews, is its seamless process for insurance replacement rentals. They work efficiently with insurance companies to get customers into a vehicle quickly after an accident, minimizing disruption.
- Complimentary Pick-Up Service: A signature Enterprise service, this branch offers a free pick-up service from non-airport locations during business hours. This means they can pick you up from your home, office, or auto repair shop and bring you to the rental office, a highly appreciated convenience, especially when your own car is unavailable.
- One-Way Rentals: For travelers with plans to pick up a car in Oak Lawn and drop it off at a different Enterprise location in Illinois or across the U.S. or Canada, facilitating flexible travel itineraries.
- Enterprise Plus® Loyalty Program: Offering benefits for frequent renters, including expedited service, vehicle upgrades, and the ability to earn points for free rental days with no blackout dates, enhancing customer loyalty and convenience.
- Optional Add-ons: Various optional features are available to customize the rental experience, such as GPS navigation systems, child safety seats (infant, child, booster), and different levels of protection plans like Damage Waiver (DW) and Roadside Assistance Protection (RAP).
- Used Car Sales: Enterprise also operates a successful used car sales division. While the sales process is managed separately, the rental staff can provide information and facilitate connections for customers interested in purchasing well-maintained vehicles from their fleet, as noted in a customer review.
Several key features and highlights underscore the exceptional suitability and appeal of the Enterprise Rent-A-Car branch on Southwest Highway for Illinois residents:
- Outstanding Customer Service: The most consistent highlight from customer reviews is the branch's commitment to excellent customer service. Staff members like Dion, Adriana, Bre'Shey, Nick, and Jeremy are repeatedly praised for their professionalism, friendliness, understanding, and willingness to prioritize customer needs, even on busy days or after stressful events like car accidents.
- Seamless and Stress-Free Process: Customers frequently mention the "fast service," "easy booking process," and the overall smooth and stress-free experience, particularly for insurance replacement rentals.
- Customer-Centric Problem Solving: The ability to accommodate same-day rental needs and efficiently handle requests for vehicle upgrades without hassle, as noted in reviews, demonstrates a strong focus on customer satisfaction and flexibility.
- Well-Maintained and Clean Vehicles: Enterprise is known for maintaining a high standard of vehicle quality and cleanliness, ensuring a comfortable and reliable driving experience.
- Transparent Pricing: Positive feedback indicates a commitment to transparent pricing, helping customers understand their rental costs upfront.
- Convenient Free Pick-Up Service: This hallmark Enterprise service is a major advantage for locals, greatly simplifying the logistics of obtaining a rental car when their primary vehicle is out of commission.
- Knowledgeable Staff: The staff's ability to provide information on additional services, such as Enterprise Car Sales, showcases their comprehensive understanding of the company's offerings and their dedication to guiding customers to the best solutions.
For inquiries, reservations, or to arrange their highly-rated pick-up service, you can reach the Enterprise Rent-A-Car branch on Southwest Highway in Oak Lawn using the following contact details:
Address: 4700 SW Hwy, Oak Lawn, IL 60453, USA
Phone: (708) 423-6600
Mobile Phone: +1 708-423-6600
Operating Hours: Monday-Friday: 8:00 AM - 6:00 PM; Saturday: 9:00 AM - 1:00 PM; Sunday: 9:00 AM - 1:00 PM. (It is always recommended to verify current hours directly with the branch, as they may be subject to change.)
Given the overwhelmingly positive customer feedback, calling ahead to schedule a pick-up or confirm specific vehicle availability is highly recommended to ensure the smoothest possible rental experience.
For Illinois residents, particularly those in Oak Lawn and the surrounding Chicago suburbs, the Enterprise Rent-A-Car branch at 4700 SW Hwy is an outstanding and highly suitable choice for all their car rental needs. Its consistent top-tier customer reviews, especially regarding responsiveness during stressful situations like car accidents, underscore its dedication to service excellence and local community support. The team at this branch exemplifies Enterprise's commitment to making the rental process "incredibly smooth and stress-free."
Beyond its diverse and well-maintained fleet, the unparalleled convenience of the free pick-up service, transparent pricing, and flexible rental options make it an ideal partner for temporary transportation. Whether you need a vehicle while yours is being repaired, for a family vacation, or for any other reason, this Oak Lawn Enterprise location provides the reliability, professionalism, and genuine care that Illinoisans value. By choosing this branch, locals can be confident they are selecting a service that prioritizes their needs and delivers a truly awesome rental experience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
4700 SW Hwy, Oak Lawn, IL 60453, USA
Enterprise Rent-A-Car Reviews
cleanteamSUVunderstandingcallnamefull sizepolicyhighwayconvenience
★ 5★ 4★ 3★ 2★ 1My car was totaled after someone crashed into me. I walked into enterprise needing a vehicle . Dion was able to offer fast service . This location prioritizes its customer needs. I didn’t like the first vehicle offered and they were able to get me upgraded without the hassle . They ensure customer satisfaction and convenience by having transparent pricing, excellent customer service, and well-maintained vehicles. They have an easy booking process, and flexible rental options.
Jul 08, 2025 · Meka WilliamsI came in on a busy day after a car accident. Adriana and Deon in the midst of juggling a lot of people took the time to check in with me, get me set up and accommodate my same-day rental needs. They were professional, understanding and kind. I would recommend this location to anyone who finds themselves in the Oaklawn area! Great service!
Jul 05, 2025 · Mark HaleI had a great experience with Enterprise Rent-A-Car! They picked me up promptly from the location where I had to drop off my own car and quickly got me into a rental with no hassle. The process was smooth and efficient.Returning the rental was just as easy — drop-off was fast, and the staff was friendly and helpful. They even gave me a ride back to where my car was ready for pickup. I really appreciated the excellent customer service and convenience. Highly recommend!
Apr 10, 2025 · Jerry PerezThis team came through for me. Thing happened beyond my control and I showed up late to pick up my rental vehicle it was no longer. I was stressed out because I had to travel the next morning. The Manager Adriana was determined to help me and searched on her lot other locations to find a vehicle big enough to travel in comfort. She also searched returns and cancellations. She finally found me an acceptable vehicle and Her employee Tino helped me with the cars details and dashboard. Saved me a lot of time. Their compassion , empathy and determination to help me was greatly appreciated. Thank you !!!I strongly recommend this team and location they take a lot of pride in their customer service.
Jun 16, 2025 · Rafael AlvaradoI’ve been getting rentals through enterprise for almost 2years and I’m there almost every week if not every other week LITERALLY, but upon my arrival check in was okay I didn’t like the 1000 questions I was receiving keep in mind I’m aware that they have to do their jobs… Insurance driver’s license and payment method simple right? NO “are you sure your insurance covers rentals” 🙃 sweetie I wouldn’t be here if it didn’t, but anyway my biggest issue is the negligence of them answering the phone. Before I arrived I called twice to see what they had in inventory so I wouldn’t come up there for no reason. I was on hold each time for 12 min, so I have to come anyways without any confirmation of what they had in stock. As I’m pulling in, I called them just to see if they are really busy or just not answering the phone just because. I was Seen right away, but due to all of the questions being ask, the check in process took longer than it should’ve oh, and keep in mind I’m still on the phone calling them and the place was almost empty so I don’t understand why they weren’t answering the phone. Once I hung up the phone, I simply asked I believe the manager I’m unsure. I will have to go back to my receipt to see who checked me out, but he said that It was only two people working today so they can’t really answer the phones but I am seeing with my four eyes and consistently walked past the phone and also talking to other employees while checking me out. But anyways, today, I’ve called like seven times no answer because I’m waiting for my Renters’s agreement to be sent to me because without that that means that they haven’t checked out my vehicle and I won’t be getting my deposit back. Just the overall the lack of communication, the being overly helpful and all the unnecessary things I will not be back to this location. I will stick to what I know which is the location in Alsip.
May 12, 2025 · Jasmine Harding
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