Enterprise Rent-A-Car Lilburn: Your Local Georgia Car Rental Hub

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Introduce

For residents of Lilburn, Georgia, and the surrounding communities in Gwinnett County, access to convenient and reliable transportation is a frequent necessity. Whether your personal vehicle is in the shop, you're welcoming out-of-town guests, or you're planning a weekend escape within the Peach State, a dependable car rental service plays a crucial role. This article focuses on Enterprise Rent-A-Car in Lilburn, located on Stone Mountain Highway, aiming to provide a clear, engaging, and factual overview of what this prominent brand offers to local users in Georgia.

Enterprise Rent-A-Car is a widely recognized name in the automotive rental industry, known for its extensive network and diverse fleet. The Lilburn branch serves as a local hub, providing a range of vehicle solutions for the community. When considering a car rental, factors such as location accessibility, vehicle availability and condition, and the level of customer service are paramount. This overview will delve into the strategic placement of the Lilburn Enterprise branch, the array of services they typically offer, key features that define their operations, and ultimately, why this location might be suitable for your specific car rental needs as a local Georgian, while also addressing areas highlighted by customer feedback.

Location and Accessibility

Enterprise Rent-A-Car in Lilburn is strategically located at 4182 Stone Mountain Hwy, Lilburn, GA 30047, USA. This address places it directly on Stone Mountain Highway (US-78), a major artery connecting various parts of Gwinnett County and leading into Stone Mountain. Its position along this prominent route offers excellent accessibility for residents of Lilburn, Snellville, Stone Mountain, Tucker, and other nearby communities. Being situated on a main highway makes it easy to locate and reach, whether you're coming from home, work, or other local points of interest.

For local users, the accessibility of this Enterprise branch is a significant advantage. It allows for convenient pick-ups and drop-offs without the need to navigate the potentially more congested and distant airport rental car facilities. This local presence simplifies the logistics of renting a vehicle, saving time and reducing travel hassle. Its connection to Stone Mountain Highway also provides straightforward access to major interstates and other significant routes, facilitating seamless travel across Georgia, whether you're heading towards Atlanta, the North Georgia mountains, or the coast.

Services Offered

Extensive Vehicle Selection: Enterprise typically offers a comprehensive range of vehicles, from economy and compact cars for fuel efficiency to mid-size, full-size, and premium sedans. They also commonly provide SUVs (compact, standard, full-size, luxury), minivans, passenger vans (7, 12, and 15 passenger options), pickup trucks, and luxury cars, catering to diverse needs, from individual travel to family trips or commercial requirements.
Flexible Rental Periods: Customers can rent vehicles for various durations, including daily, weekly, and monthly rentals, accommodating both short-term necessities and extended plans.
One-Way Rentals: Enterprise offers the convenience of one-way rentals, allowing customers to pick up a vehicle at one location and drop it off at another Enterprise branch, ideal for inter-city travel or relocations.
Pick-up Service: Many Enterprise locations, including home city branches, offer a free pick-up service for customers from nearby areas. It's advisable to call the branch directly to confirm availability and arrange this service.
Optional Protection Products: Customers can opt for various protection products, such as Damage Waiver, Supplemental Liability Protection, Personal Effects Coverage, and Roadside Assistance Protection, to enhance peace of mind during their rental.
Additional Equipment: Available add-ons often include GPS navigation systems and child safety seats (infant, toddler, booster) for a more tailored rental experience.
After-Hours Return: For added flexibility, many Enterprise locations provide an after-hours return service, allowing customers to drop off vehicles outside of regular business hours by parking the vehicle and utilizing a key drop box.
Enterprise Plus Loyalty Program: Customers can join this program to earn points on rentals, enjoy expedited service, and potentially receive upgrades.

Features / Highlights

Broad Vehicle Availability: Enterprise is known for its large fleet, which generally translates to a good selection of vehicles available, often including newer models with modern features.
Local Focus with Global Reach: While part of an international brand, this Lilburn location primarily serves the "home city" market, catering to local residents needing replacement vehicles, short-term rentals, or vehicles for special occasions.
Potential for Efficient Service: When operations run smoothly, Enterprise aims for a quick and convenient rental process. While some customer experiences suggest long wait times, the underlying goal is efficiency, especially for customers with reservations.
Comprehensive Support: The availability of various protection options and roadside assistance provides a sense of security for renters.
Challenges with Wait Times and Vehicle Cleanliness: Some customer feedback indicates significant issues with long wait times for reserved vehicles and the cleanliness of cars provided. This suggests a need for improvement in managing demand and maintaining vehicle standards at this specific location.
Customer Service Inconsistencies: Reviews highlight instances of communication breakdowns and perceived lack of accountability from staff in resolving customer concerns, particularly regarding missed callbacks and disputes. This indicates that while Enterprise aims for high customer service, there can be notable variations in experience.

Contact Information

Address: 4182 Stone Mountain Hwy, Lilburn, GA 30047, USA

Phone: (770) 982-1940

Mobile Phone: +1 770-982-1940

Conclusion: Why this place is suitable for locals

Enterprise Rent-A-Car at 4182 Stone Mountain Hwy in Lilburn, GA, offers several aspects that make it a suitable option for local residents, despite some challenges noted in customer feedback. Primarily, its strategic location on a major highway provides excellent accessibility for individuals and families across Lilburn and surrounding Gwinnett County communities. This local presence means that residents can easily access a wide range of rental vehicles without the inconvenience and time commitment often associated with airport or distant city center locations. For daily needs, temporary vehicle replacements due to repairs, or local excursions across Georgia, this convenience is invaluable.

The extensive fleet that Enterprise typically offers is another significant advantage for locals. Whether you need an economical car for errands, a spacious SUV for a family trip to the North Georgia mountains, or a passenger van for group travel, the Lilburn branch aims to provide a diverse selection. This variety ensures that local users can find a vehicle that precisely matches their specific requirements, offering flexibility for any occasion.

While customer reviews highlight areas where improvement is needed, such as managing wait times and ensuring consistent vehicle cleanliness, the fundamental services and broad options provided by Enterprise remain. For locals who prioritize a wide selection of vehicles and the reliability of a major rental brand in a convenient neighborhood location, Enterprise Rent-A-Car in Lilburn stands as a readily available resource. It is advisable for customers to communicate clearly about their needs and confirm all details, especially concerning vehicle availability and condition, to ensure a smoother experience when relying on this local hub for their car rental needs in Georgia.

Enterprise Rent-A-Car Details

From the business
Identifies as women-owned

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

Georgia Gwinnett County Lilburn Stone Mountain Highway

4182 Stone Mountain Hwy, Lilburn, GA 30047, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.1 from 657 user reviews.

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★ 5★ 4★ 3★ 2★ 1

At this point, Enterprise is a complete disappointment. First of all, what's the point of a reservation?! You literally wait for an hour or more for a car. Why is it hard to manage the business of getting people in their rentals quicker. Most people have plans when they need a rental car. I would suggest getting your rental the day before your plans to ensure your schedule is not impacted by the extremely long wait times. AND after waiting so long for a car. We get the nastiest, dirtiest car. The funny thing is that when you call, they are promoting the cleanliness of their cars. Imagine waiting over an hour for a nasty car, and you have no choice but to take it as is because you've waited forever and have to get to your destination. Enterprise need to do better, especially this location!
May 04, 2025 · Histology Bae
The service at this Enterprise location has declined significantly. My husband reserved a van in advance, and on Tuesday, he received a call from Josie letting him know the van was under recall. She said they were trying to find a comparable alternative and promised to call back on Wednesday with an update. My husband specifically asked if he could count on a follow-up because he didn’t want any surprises the morning of pickup. She assured him she would call either way. I was on speakerphone during this conversation and clearly heard everything that was said.Wednesday came and went with no call. After trying unsuccessfully to reach the branch by phone, my husband went there in person on Thursday morning around 8:45 a.m. When he arrived, he was told by another employee that Josie was working on finding an alternative and would be out to speak with him shortly. Instead, he sat there waiting for 30 minutes and watched her outside the entire time, pulling cars around the lot—clearly avoiding him.Eventually, Josie refused to come to the front at all and sent out another employee who was rude, sassy, and confrontational. He asked my husband to step outside to talk and accused him of lying about the promised call back. He claimed Josie said, “If I didn’t call back, that means we don’t have a car,” which is absolutely not what she said. Again, I was on that call and heard her clearly promise to follow up no matter what.It’s incredibly unprofessional for a manager to dodge a customer, send someone else to confront them, and then try to rewrite the conversation instead of simply admitting a mistake and trying to make it right. A little honesty and accountability would have gone a long way. Instead, this experience reflected poor leadership, lack of basic customer service, and a disappointing lack of integrity.
Jul 17, 2025 · Shameka Aldridge
Horrible experience! Made a reservation for a minivan. Received a call about a week ago saying to make sure I bring ID and explained the deposit. Perfect, they are calling to let me know what to expect. What I did not expect was to arrive at the location to pick up the van to be told they don’t have one for me. How do you not have my vehicle when I reserved it?! What is the point of making a reservation if they won’t actually reserve the vehicle. They checked the system and said no one nearby had the vehicle. The only solution was to offer me a different vehicle but then wanted to charge me 250% more than my original reservation. How can you possibly charge me more than double for a mistake that you all made. I was left to call around and find an alternative with no help from them. Absolutely horrible customer service. Would not recommend this location to anyone.
Apr 06, 2025 · Chris A
The lady here was amazing getting us into a ride after the Stone Mountain location told us they didn’t have a car for us after making a reservation two months in advance. Someone responded to my review and told me to contact customer care. I contacted them and was told I would get a follow up phone call which never happened. Enterprise as a corporation is unacceptable but this location has a terrific woman working there on 4/6/2025.
Apr 11, 2025 · Laura merritt
Terrible customer service, Chloe left the desk for 30 min, currently 12 people in the waiting room. 3 customers waiting on cars and phone lines continue to ring. Spoke to Nima to assist with cancellation, we will get a car from a location with better customer service. Chloe is the manager on duty who step out leaving two completely inexperienced to assist several customers. I’m completely unsatisfied with the service.
May 05, 2025 · Tony Sailor