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Enterprise Rent-A-Car
- 7823 Sudley Rd, Manassas, VA 20109

Car rental agency, Van rental agency ★3.0

7823 Sudley Rd, Manassas, VA 20109, USA

3.0
Picked up at this location day after my flight, as the airport was closed at Dulles. When asked for a pick up, said they can’t. Used an Uber to the location. Customer service rep was combative when requesting “additional information” even while use a major credit card and valid license. You don’t need my “local address”, nor do you need insurance information.My car was internally clean, but was just washed, and unable to detect any exterior damage, so I took photos. I returned after their location was closed direct to the airport as it is a safer option than leaving a car unattended while still under my responsibility. The airport was also a best option as I wanted to use a different card on file. The airport had to “pend” the ticket for the branch to close. When the branch closed it I received an additional $150 “miscellaneous charge”. With no phone call or explanation for the charge. I will be contacting their area manager and getting this resolved. I would recommend to anyone thinking about using this location to avoid it.I used to work for enterprise for 3+ years, and what I know to be true there are no charges that you can call miscellaneous. What I believe has happened is retaliation from the service rep for our interaction at pick up, and they used that to justify a “one way fee” disguised as a miscellaneous charge. This is ridiculous given that the system shows no one way fee when booked as such, nor should there be for a return 12 miles down the road.Do Not Rent from this predatory location. It’s a shame, as most Enterprise locations aren’t this way. The customer service was terrible to say the least. - jacob hooter
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Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

For residents across Virginia, having access to reliable and convenient transportation is often a daily necessity, whether it's for commuting, weekend getaways, or managing life's unexpected turns. When your personal vehicle is unavailable, or you simply need an extra set of wheels for a specific purpose, a dependable car rental service becomes invaluable. In Manassas, Virginia, Enterprise Rent-A-Car stands as a widely recognized name, offering a variety of vehicles to meet diverse local needs.

Enterprise Rent-A-Car is a global leader in vehicle rentals, known for its extensive network of neighborhood locations that aim to provide convenient access to transportation. The Manassas branch on Sudley Road is one such location, serving the communities of Prince William County and beyond. This article will provide an in-depth look at what Enterprise Rent-A-Car in Manassas offers to its Virginia customers, including its accessibility, the range of services available, and insights into the customer experience, helping you make an informed decision for your next car rental.

Understanding the nuances of local customer service and vehicle availability at any given branch is crucial for a smooth rental experience. While Enterprise as a brand has a strong reputation, individual locations can have their unique dynamics. We'll explore the various aspects that make this Manassas branch a consideration for your car rental needs.

The accessibility of a car rental location significantly impacts its utility for local residents. Enterprise Rent-A-Car in Manassas is conveniently situated at 7823 Sudley Rd, Manassas, VA 20109, USA. This address places it along a major thoroughfare in Manassas, making it relatively easy to find and access for those living in or commuting through the area. Sudley Road is a key commercial corridor, ensuring visibility and direct access.

Manassas itself is a prominent city in Northern Virginia, well-connected to surrounding communities such as Centreville, Gainesville, and Bristow. Its location provides straightforward routes to major highways like I-66 and Route 234, facilitating travel across Prince William County and into the wider Northern Virginia region, including fair distances to Washington D.C. and other key areas. For local users, this means a shorter commute to pick up and drop off rental vehicles, reducing overall travel time and inconvenience. While public transportation options might be less direct for this specific address compared to a downtown urban core, the location is highly accessible by private vehicle, which aligns with the needs of car rental customers. Its presence in a commercial zone often implies ease of parking and generally good road infrastructure around the branch.

Enterprise Rent-A-Car, as a prominent rental provider, offers a comprehensive suite of services designed to cater to a broad spectrum of customer requirements, from personal use to business solutions. The Manassas branch aims to uphold these standards.

Services typically offered by Enterprise Rent-A-Car include:

  • Wide Range of Vehicle Classes: Availability of various car types including economy, compact, mid-size, full-size sedans, SUVs (standard, mid-size, full-size), minivans, passenger vans, pickup trucks, and potentially specialty or luxury vehicles, depending on the branch's fleet. This allows customers to choose a vehicle that best fits their specific needs, whether for fuel efficiency, passenger capacity, or cargo space.
  • Daily, Weekly, and Long-Term Rentals: Flexible rental periods to accommodate short trips, week-long vacations, or extended needs such as insurance replacement vehicles or temporary work assignments.
  • Online and Phone Reservations: Convenient booking options through their website or by calling the branch directly.
  • After-Hours Return Options: While not all locations offer this, some Enterprise branches provide a key drop-box for returns outside of business hours, though customers typically remain responsible for the vehicle until the branch reopens.
  • Pick-Up Service: Many neighborhood Enterprise locations offer a complimentary pick-up service from a customer's home or office, which can be particularly useful for locals whose primary vehicle is undergoing repairs or is otherwise unavailable. It is always recommended to confirm this service with the specific branch.
  • Damage Waiver (DW) and Supplemental Liability Protection (SLP): Optional coverage products available for purchase to reduce or waive financial responsibility for damage to the rental vehicle or third-party liability claims, respectively. These are not insurance but offer protection.
  • Refueling Options: Customers can choose to pre-pay for fuel, have Enterprise refuel the vehicle upon return (at a higher rate), or return the vehicle with a full tank.
  • Additional Driver Options: Policies for adding authorized drivers, often with an additional daily fee, with specific requirements for spouses or domestic partners.

It is important for customers to review the specific terms and conditions, including age requirements, driver's license policies, and any charges for additional services, directly with the Manassas branch, as these can vary.

Enterprise Rent-A-Car, including its Manassas location, provides several features and highlights that contribute to its standing as a major car rental provider, though customer experiences can sometimes vary.

  • Extensive Fleet Variety: One of Enterprise's primary strengths is its diverse fleet, ensuring that whether a customer needs a compact car for city driving, a spacious SUV for a family trip to the Virginia Beach, or a truck for moving, there's likely a vehicle to suit. While specific inventory at the Manassas Sudley Road branch may fluctuate, Enterprise typically aims to maintain a broad selection.
  • Neighborhood Convenience: Enterprise prides itself on its "we'll pick you up" service, a significant advantage for customers who might not have immediate transportation to the rental office. This service, when available, greatly enhances convenience for locals in Manassas and surrounding areas.
  • Global Network and Brand Recognition: As part of a vast international network, Enterprise offers a degree of reliability and standardized service, which can be reassuring for renters. The brand's widespread presence also often allows for one-way rentals to different locations, though specific fees and availability should always be confirmed.
  • Insurance Replacement Focus: Enterprise has historically focused on the insurance replacement market, often working directly with insurance companies, which can streamline the process for individuals needing a rental after an accident or vehicle repair.
  • Customer Service Efforts: While some customer reviews for this specific location indicate challenges with customer service and vehicle availability, other Enterprise reviews often highlight positive interactions, knowledgeable staff, and efforts to resolve issues, suggesting that service quality can be a highlight when executed well. Instances of staff going "above and beyond" are sometimes noted for other Enterprise locations, indicating a potential for strong customer focus.

It is crucial for potential renters to be proactive in communicating their needs and confirming details, especially given some expressed concerns regarding vehicle availability and unexpected charges. Documenting vehicle condition with photos at pick-up is always a wise practice.

For direct inquiries, reservations, or any assistance regarding your car rental needs at the Manassas branch of Enterprise Rent-A-Car, here is the contact information:

Address: 7823 Sudley Rd, Manassas, VA 20109, USA

Phone: (703) 331-5616

Mobile Phone: +1 703-331-5616

It is highly recommended to call the branch directly to confirm vehicle availability, clarify rental policies, especially regarding pick-up services or after-hours returns, and address any specific concerns based on previous customer feedback. This proactive approach can help ensure a smoother rental experience.

For locals in Manassas and the surrounding Virginia communities, Enterprise Rent-A-Car on Sudley Road presents itself as a viable option for a variety of car rental needs. Its convenient location on a main road in Manassas offers easy access for residents in Prince William County, reducing travel time compared to airport-based rental agencies. The extensive fleet, characteristic of Enterprise locations, means that whether you need an economy car for daily errands, an SUV for a family road trip to the Outer Banks, or a minivan for group transportation, there is likely a vehicle to suit your purpose.

While some past customer feedback for this specific branch indicates areas for improvement in customer service and transparency regarding charges, the general availability of diverse vehicle types and the potential for convenient local pick-up services remain strong draws for the community. For Virginians, Enterprise's widespread presence and brand recognition offer a sense of reliability for both planned and unexpected transportation needs. By being proactive in communication and carefully reviewing rental agreements, locals can leverage the convenience and extensive selection that Enterprise Rent-A-Car in Manassas typically offers for their journeys across the Old Dominion.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

7823 Sudley Rd, Manassas, VA 20109, USA

Enterprise Rent-A-Car Reviews

An average rating of ★3.8 from 147 user reviews.

priceofficeinsurancephonemoneyemployeegasreceiptdullesbranch manager

★ 5★ 4★ 3★ 2★ 1

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