Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For many residents and visitors across Georgia, reliable transportation is a cornerstone of daily life, whether for personal errands, business travel, or family adventures. When your own vehicle isn't available or you need something different for a specific occasion, a trustworthy car rental service becomes indispensable. In the bustling Hapeville area, just south of Atlanta, Enterprise Rent-A-Car stands out as a consistently preferred choice for many Georgians seeking quality vehicles and exceptional service.
Enterprise Rent-A-Car is a globally recognized leader in the car rental industry, known for its extensive network and commitment to customer satisfaction. Unlike some rental agencies primarily focused on airport travelers, Enterprise has a strong presence in local communities, making it particularly convenient for those who need a rental car outside of airport settings. This local focus, combined with their vast fleet, ensures that they can meet a wide range of customer needs, from a quick replacement for a car in the shop to a spacious SUV for a family vacation.
What truly sets certain locations apart is the dedication of their staff and the overall customer experience. As you'll discover, the Enterprise branch on Sylvan Road in Hapeville has built a reputation for going above and beyond, making it a go-to for many in Georgia seeking a seamless and pleasant car rental process.
Enterprise Rent-A-Car at 3080 Sylvan Rd, Hapeville, GA 30354, USA, boasts a highly convenient location for locals throughout the Atlanta metropolitan area. Hapeville is a vibrant city situated very close to Hartsfield-Jackson Atlanta International Airport, yet it retains a distinct local feel.
The Sylvan Road address places it strategically within easy reach of major thoroughfares, including I-75 and I-85. This excellent connectivity means that whether you're coming from downtown Atlanta, the southern suburbs, or even other parts of Georgia, accessing this Enterprise branch is straightforward. Its proximity to the airport also makes it a practical alternative for those who might prefer to pick up a vehicle slightly away from the immediate airport chaos, yet still close enough for convenience.
One of the distinct advantages mentioned by customers is the location's willingness to offer pick-up service, where available. This added convenience for customers who might need a ride to the rental office further enhances its accessibility and appeal, especially for those whose personal vehicle is unavailable. The fact that customers are willing to "gladly pass by three or four other Enterprise locations just to come to this one" speaks volumes about its prime location and the service it provides.
Enterprise Rent-A-Car provides a comprehensive suite of car rental services designed to cater to a diverse clientele. At the Hapeville location, you can expect a wide array of options, including:
- Extensive Vehicle Selection: From economical compact cars like the Nissan Versa or Toyota Corolla for daily commutes or short trips, to spacious full-size sedans like the Chevrolet Malibu. They also offer a variety of SUVs (e.g., Ford Explorer, Toyota RAV4, Chevrolet Suburban) for families or those needing more cargo space, as well as minivans such as the Chrysler Pacifica for larger groups. Pickup trucks and cargo vans are also available for specific hauling needs.
- Flexible Rental Terms: Customers can typically rent vehicles on a daily, weekly, or even monthly basis, providing solutions for both short-term and extended transportation needs.
- Pick-Up Service: As highlighted by customer reviews, this location often offers a complimentary pick-up service, where available, taking you from your home or office to the rental branch, a significant convenience for many.
- One-Way Rentals: The flexibility to pick up a vehicle at the Hapeville location and drop it off at another Enterprise branch, whether elsewhere in Georgia or across the country, is a valuable service for those with diverse travel plans.
- Optional Add-ons: To customize your rental, various add-ons are available, including GPS navigation systems, child safety seats (infant, toddler, booster), and different levels of protection plans like Damage Waiver (DW), Supplemental Liability Protection (SLP), Personal Effects Coverage (PEC), and Roadside Assistance Protection (RAP).
- Fuel Options: Customers are typically given choices regarding fuel, such as prepaying for a full tank, allowing Enterprise to refuel upon return (with a service charge), or refilling the tank themselves.
- After-Hours Service: For returns outside of regular business hours, a drop-box service is usually available, allowing customers to return keys securely.
The Enterprise Rent-A-Car in Hapeville has garnered a reputation for several outstanding features and a distinct approach to customer service:
- Exceptional Customer Service: This is the most consistently praised aspect of this location. Customers frequently highlight the staff's professionalism, friendliness, and willingness to "go over and beyond." The atmosphere is described as welcoming, with staff greeting everyone upon entry and maintaining a clean, pleasant environment.
- Proactive Communication: Unlike some experiences at other locations, this branch reportedly excels in communication. They keep customers informed about wait times and, crucially, will personally call if a reserved vehicle isn't available. This proactive approach minimizes frustration and allows customers to make alternative plans if necessary.
- Effort to Accommodate: If a specific vehicle isn't available despite an online confirmation, the staff reportedly makes a genuine effort to upgrade customers or provide a comparable option. This commitment to finding a solution, even when facing inventory challenges, is highly valued.
- Efficiency and Speed: Despite potentially high volume (especially on Saturdays), customers report being "in and out in less than an hour with a wonderful car," indicating efficient processes and well-managed operations.
- Clean and Well-Maintained Vehicles: While a single instance of a smoky car was mentioned, the overall impression is that vehicles are "very clean and maintained," contributing to a positive rental experience.
- Compassionate and Patient Staff: Reviews consistently mention the staff's patience and polite demeanor, creating a comfortable environment even for those who might have experienced issues at other locations.
- Problem Resolution: Even in the rare instance of an issue (like the smoky car), the staff's overall commitment to customer satisfaction and willingness to address concerns (even if a prior note wasn't recorded) contributes to an ultimately positive experience. The manager's efforts to "do right by me and make things right" underscore their dedication.
To connect with the Enterprise Rent-A-Car branch in Hapeville, Georgia, please use the following contact details:
Address: 3080 Sylvan Rd, Hapeville, GA 30354, USA
Phone: (404) 763-0643
Mobile Phone: +1 404-763-0643
It's always a good idea to call ahead for specific inquiries about vehicle availability, special requests, or to confirm pick-up service availability for your location.
For residents across Georgia, particularly those in the Atlanta metro area, Enterprise Rent-A-Car on Sylvan Road in Hapeville represents an outstanding choice for all their car rental needs. Its strategic location offers excellent accessibility, whether you're commuting from nearby suburbs or seeking an alternative to airport rentals.
What truly sets this Enterprise branch apart, making it highly suitable for locals, is its consistently praised commitment to superior customer service. Georgians appreciate businesses that value their time and provide clear communication, and this location excels in both areas. The staff's proactive approach, willingness to accommodate, and patient demeanor create a stress-free experience that is highly valued, especially when dealing with the sometimes unpredictable nature of vehicle needs.
Whether your personal car is in the shop, you need a larger vehicle for a family road trip to the coast or mountains, or you're hosting out-of-town guests and need extra wheels, the diverse fleet and reliable service at this Hapeville Enterprise location can meet your requirements. The reported efficiency and the positive energy of the staff contribute to a pleasant process, ensuring that you're in and out quickly with a well-maintained vehicle. For those in Georgia who prioritize excellent service and a smooth rental experience, Enterprise Rent-A-Car on Sylvan Road is, without a doubt, a top-tier option that comes highly recommended by their fellow locals.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
3080 Sylvan Rd, Hapeville, GA 30354, USA
Enterprise Rent-A-Car Reviews
managerteaminsurancephoneinformationnameneedjobemployeepayment
★ 5★ 4★ 3★ 2★ 1Literally one of the best enterprises. The energy is great when you first walk in EVERYONE greets you . The music while you wait is 10/10 and it was very cleans and smelt amazing with cozy chairs . I came on 06/14 Eddy was my representative he was AMAZING went over and beyond ! I even watched the other two young men and they were helpful to everyone as well. I wasn’t going to use enterprise again after my horror story at enterprise on main st but this made it so much better for me and I wasn’t in and out on a SATURDAY in less than a hour with a wonderful car . Thank you thank you enterprise and special shout out to Eddy 🩷
Jun 14, 2025 · Marquesia AtwaterI will gladly pass by three or four other Enterprise locations just to come to this one. If they aren’t open, the only other location I’ll go to is the one in Buckhead. The service here is outstanding—they are compassionate, professional, and always acknowledge customers upon arrival. They also keep you informed about wait times, whether they can assist you right away or if there will be a delay.One of the things I truly appreciate is their effort to accommodate customers, even offering rides home or pickups when availability allows. Unlike some locations, if they don’t have a vehicle despite an online confirmation, they will personally call to let you know. If you’ve already placed a deposit and your selected car isn’t available, they make an effort to upgrade you or provide a comparable option.The staff is always patient, and I have never been treated rudely. The only issue I ever encountered was receiving a car that smelled like smoke. Unfortunately, my request to note it wasn’t recorded, which led to a misunderstanding upon return. However, aside from that one instance, my experiences at this location have been top-tier.This is, without a doubt, my preferred Enterprise location, and I will continue to go out of my way to rent from them.
Apr 02, 2025 · Lola LadaéYour Enterprise Team at Hapeville Branch is Awesome!The Branch Manager Camilla is attentive and truly cares about getting the car you need on time, clean and ready to go. She has a great team and they work together to make the rental process seamlessly effortless!!!
May 30, 2025 · Wub MoI've had a rental from this location for the past 4 months. The service was great, at first. Camilla was very helpful. About a month or so into the rental, I stopped receiving payment confirmations via email/text messages, and could no longer make payments through the app. She claimed that they were having issues with it. With the app not working, I had to call in to make my payments. If I was even able to get someone to answer to make payment (which was very rare) ,I had to call customer service. If I was behind payments due to them not answering or returning my calls, customer service wouldn't take my payment, and direct me back to the location where I got the rental from. This went on for some time, with me not being able to get in contact with them more than a week sometimes. I got frustrated and decided to call Corporate to report these issues. Within 2 days after I called Corporate, they couldn't stop calling me...after business hours. So I couldn't return the call if I wasn't able to respond to their call. Camilla called me and asked for payment, to which i did not have entirely due to recent medical expenses. She threatened me, saying she would report the car to risk management if I did not return the car within 24 hours, and refused to take my payment. So I returned it, and wiped my hands clean of the whole thing. To suddenly jeopardize a person's situation due to the fact that you couldn't do your job is a dirty move on your part. I really hope Corporate does something about this.
May 01, 2025 · Starrymyesterday I was treated so rudely. I came in at around 11:15 for an appointment at 12:00. Prior to that unfortunately, I heard some not so good news about a family member, so I was on the phone for some time. When I tried to get the car I was told there were no cars available for me even though I confirmed my reservation the day before. He, one of the rep had an attitude even then. At around 1pm I ask can I move my appointment to Monday morning, I was told I have to do it on the app. I walked away, but then turn back and said let me just rent the car anyway. when I gave my card to the guy, he said he cannot help me because I had a Chime credit card. Prior to that I realized both the reps were texting back and forth about me and laughing. i said nothing because the news I heard about my family member made me both upset and sad, and i may add I told both the reps that. I thought how rude, disrespectful and unprofessional. I will get their names and send a letter to corporate. I felt so dismissed. It was 2 men, one with braces. I really think they thought I did not realized they were texting back and forth and laughing about me. I will follow up on Monday to the manager. VERY bad customer service.
Jun 15, 2025 · Yolanda
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