Enterprise Rent-A-Car

- 10177 Veterans Memorial Hwy, Lithia Springs, GA 30122

For residents across Georgia, the need for a dependable and accessible car rental service is a frequent reality. Whether your own vehicle is undergoing repairs, you’re planning a weekend getaway within the state, or you simply require extra transportation for a specific event, finding a rental company that offers both a diverse fleet and reliable customer support is paramount. In Lithia Springs, GA, the Enterprise Rent-A-Car branch on Veterans Memorial Hwy often serves as a primary resource for these needs.

Enterprise is a globally recognized leader in the car rental industry, known for its extensive network and commitment to providing transportation solutions. However, it's the performance of individual branches and their teams that truly define the customer experience. This article will provide an in-depth look at the Enterprise Rent-A-Car location at 10177 Veterans Memorial Hwy in Lithia Springs, highlighting its location, the services it offers, and a balanced view of customer feedback, all designed to help Georgians make informed decisions for their car rental needs.

Enterprise Rent-A-Car is conveniently located at 10177 Veterans Memorial Hwy, Lithia Springs, GA 30122, USA. This address places it strategically within Lithia Springs, a key community in Douglas County. Its position on Veterans Memorial Highway, a prominent thoroughfare, ensures excellent accessibility for residents throughout Lithia Springs, Douglasville, Austell, and other surrounding areas in western Metro Atlanta.

As a "home city" location, this Enterprise branch is primarily designed to serve the local community rather than solely airport traffic. This often means a more focused approach to local customer needs and potentially shorter wait times compared to busier airport rental counters. A significant convenience offered by many Enterprise neighborhood branches is their complimentary "pick-up service," where they can often pick up customers from their homes, offices, or repair shops (within a reasonable distance) and bring them to the rental office. This service, which should be confirmed directly with the Lithia Springs branch, significantly enhances the ease of renting a car for locals whose own vehicles might be unavailable. The location's ease of access from various parts of Douglas County makes it a practical choice for everyday car rental requirements.

Enterprise Rent-A-Car typically offers a comprehensive suite of services and a diverse vehicle fleet to meet a wide range of customer demands. At the Lithia Springs location on Veterans Memorial Hwy, you can expect:

• Extensive Vehicle Fleet: Enterprise provides a broad selection of vehicles to suit various purposes. This includes fuel-efficient economy cars (like the Nissan Versa or similar) and compact cars for budget-conscious travel, comfortable mid-size (Toyota Corolla or similar) and full-size sedans (Chevrolet Malibu or similar) for daily commutes or road trips, spacious SUVs (Nissan Rogue or similar) for families or those needing extra cargo room, minivans and passenger vans for larger groups, and even pickup trucks for hauling needs. Specific vehicle availability may vary.
• Flexible Rental Durations: Customers can choose from daily, weekly, and monthly rental options, accommodating both short-term requirements (e.g., when a personal car is in the shop) and longer-term needs (e.g., extended business assignments or temporary vehicle replacements).
• Complimentary Pick-Up Service: A signature service of Enterprise neighborhood locations, they often offer to pick up customers from a nearby location (home, office, or auto repair shop) and transport them to the rental branch to complete their rental. This service should be verified directly with the Lithia Springs branch.
• Online Reservations and Mobile App: Enterprise provides user-friendly online platforms and a mobile app for convenient booking, modification, and management of reservations from anywhere.
• Enterprise Plus Loyalty Program: This free-to-join program allows frequent renters to earn points for every qualifying rental, which can be redeemed for free rental days with no blackout dates. Higher tiers (Silver, Gold, Platinum) offer additional benefits like bonus points and free car upgrades.
• Optional Protection Products: Various protection plans are available for purchase, including Damage Waiver (DW) to reduce or eliminate responsibility for damage to the rental vehicle, Supplemental Liability Protection (SLP) for third-party liability, Personal Accident Insurance (PAI) for medical coverage, and Roadside Assistance Protection (RAP) for issues like flat tires or lockouts.
• Additional Driver Options: Spouses or domestic partners who meet the age and driver's license requirements are typically authorized as additional drivers at no extra charge. Other additional authorized drivers may incur a daily fee.
• Debit Card Acceptance: Debit cards are accepted under specific conditions, often requiring proof of address and additional identification, catering to a wider range of customers.

The Enterprise Rent-A-Car in Lithia Springs on Veterans Memorial Hwy demonstrates a mixed but often highly positive customer experience, with several key highlights:

• Exceptional Customer Service (when delivered): One review specifically praises Ashley for providing "absolutely phenomenal customer service," noting her "outstanding attitude, respect, and top-notch communication skills." This highlights the potential for truly superior individual interactions at this location.
• Positive Staff Impact: The review emphasizes that the "care and attention" received from Ashley and the team "exceeded expectations," indicating that when the branch is operating smoothly, the staff can make a lasting, positive impression.
• Customer Loyalty: For those who have a positive experience, this location becomes their "go-to for all my car rental needs," fostering strong customer loyalty and willingness to recommend to others.
• Convenience of Neighborhood Branch: As a neighborhood location, it offers greater accessibility for locals compared to larger airport facilities, especially with the potential for pick-up services.

However, it is crucial to acknowledge that experiences can vary significantly, as evidenced by another customer review. This negative review highlights common frustrations that can occur in the car rental industry, regardless of the brand:

• Inventory Management Issues: The significant frustration of arriving for a confirmed reservation only to find "out of cars" at the booked location is a critical issue. This can lead to wasted time and money (e.g., Uber fare).
• Communication Breakdowns: The lack of email/call notification about vehicle unavailability and unfulfilled promises of callbacks or confirmed transfers to other locations demonstrates poor communication.
• Discrepancies in Information: Being sent to multiple locations with conflicting information ("they know I'm coming" vs. "we are booked out and will not take my reservation") creates immense inconvenience and distrust.
• Impact on Customer Plans: Such issues directly impact customers' ability to conduct their business or travel plans, causing significant stress and financial loss.

These contrasting reviews suggest that while individual staff members at this location are capable of delivering exceptional service, systemic issues like inventory management and inter-branch communication can sometimes lead to very negative experiences. This underscores the importance of confirming reservations and vehicle availability, especially during peak times.

For inquiries, reservations, or to communicate directly with Enterprise Rent-A-Car in Lithia Springs on Veterans Memorial Hwy, you can use the following contact details:

Address: 10177 Veterans Memorial Hwy, Lithia Springs, GA 30122, USA

Phone: (678) 945-1921

Mobile Phone: +1 678-945-1921

It is strongly advised to call the branch directly to confirm your reservation, inquire about specific vehicle types, and discuss their pick-up service, especially if you have an urgent need or a tight schedule. Checking their official website for current operating hours is also recommended.

For locals throughout Georgia, particularly those in Lithia Springs and the surrounding areas of Douglas County, Enterprise Rent-A-Car at 10177 Veterans Memorial Hwy offers a suitable option for car rental needs, albeit with a caveat about confirming details. On its best days, as evidenced by positive customer feedback, this branch can provide an "exceptional experience" due to the "phenomenal customer service" from dedicated individuals like Ashley. When the team is able to operate effectively, their professionalism, communication skills, and respectful treatment of customers make the rental process seamless and highly satisfactory. This level of personalized care fosters strong loyalty, making it a go-to choice for those who value excellent service.

The convenience of a neighborhood location, with the potential for a pick-up service, is also a significant advantage for Georgians. It saves them the hassle of traveling to distant airport rental hubs, making it an accessible solution for temporary transportation needs, whether their own car is undergoing maintenance, or for local trips. However, the contrasting review serves as an important reminder: while the potential for outstanding service exists, it is always prudent for locals to proactively confirm their reservations, vehicle availability, and any specific requirements directly with the branch, particularly given the dynamic nature of car rental inventories. Despite potential industry-wide challenges, the reported dedication of the Lithia Springs team suggests that with clear communication, locals can often expect a positive and efficient rental experience here.

Enterprise Rent-A-Car

10177 Veterans Memorial Hwy, Lithia Springs, GA 30122, USA