Enterprise Rent-A-Car

- 9943 Washington Blvd N, Laurel, MD 20723

For residents of Maryland, particularly those in the Laurel area, having access to a dependable car rental service is often a practical necessity. Whether you need a temporary vehicle while your car is in the shop, a specific type of vehicle for a special project, or simply a convenient ride for a weekend getaway, the choice of car rental provider can significantly impact your experience. This article provides a detailed, factual, and engaging overview of the Enterprise Rent-A-Car branch located at 9943 Washington Blvd N in Laurel, MD. Drawing on both general Enterprise offerings and actual customer feedback, we aim to offer local Marylanders a comprehensive understanding of what to expect from this specific location.

The Enterprise Rent-A-Car branch we are focusing on is conveniently located at 9943 Washington Blvd N, Laurel, MD 20723, USA. This address places it directly on Washington Boulevard (US Route 1), a major north-south thoroughfare that connects Laurel to communities like Jessup, Savage, and even extends towards Baltimore. Its position on such a prominent route ensures relatively straightforward access for residents from various parts of Prince George's County and Anne Arundel County. The area surrounding this branch is a mix of commercial and light industrial zones, which means it’s typically easy to find and navigate to. For those relying on public transport, local bus services generally operate along Washington Boulevard, offering connections to broader transit networks. It is important to note that while many Enterprise locations offer a "We'll Pick You Up" service, information for this particular branch indicates "Pick-Up Service Unavailable." However, the ease of access via a major road makes it a practical option for most customers who can arrange their own transportation to the office.

Enterprise Rent-A-Car is a global leader in the mobility industry, and the Laurel Washington Boulevard branch typically offers a wide array of services consistent with the brand's comprehensive offerings. These generally include:

• Daily and Weekly Rentals: Providing flexible options for short-term and medium-term rental needs, ideal for everything from local errands to vacation trips.
• Long-Term Rentals: Solutions for extended periods, suitable for individuals needing a vehicle for weeks or months without the commitment of ownership.
• Diverse Vehicle Fleet: A wide range of vehicle classes is typically available, from fuel-efficient economy cars and comfortable sedans to spacious SUVs (including specific models like the Chevrolet Malibu or other SUVs mentioned in reviews), minivans, and potentially specialty vehicles like pickup trucks or cargo vans through Enterprise Truck Rental, though availability can vary by location and time.
• Insurance Replacement Rentals: Seamless service for customers needing a rental vehicle while their own car is being repaired due to an accident, often involving direct billing to insurance companies.
• Optional Protection Products: Various supplemental protection plans, such as Damage Waiver (DW), Extended Protection (EP), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), are offered for purchase to provide peace of mind during the rental period.
• Refueling Options: Customers have choices for fuel payment, including pre-paying for a full tank, having Enterprise refuel the vehicle upon return (for a fee), or refilling the tank themselves before returning.
• After-Hours Returns: This location generally allows for after-hours returns. Customers can park the vehicle in front of the office, lock it, and place keys in a drop box. However, it's crucial to remember that the vehicle remains the renter's responsibility until inspected by an Enterprise employee the next business day.
• Additional Driver Policies: The renter's spouse or domestic partner meeting age and license requirements can typically be added as an authorized driver at no additional charge. Other additional authorized drivers may incur a daily fee.
• Vehicle Exchange and Flexibility: The ability to easily swap vehicles if the initial rental isn't a good fit, demonstrating a commitment to customer satisfaction.

The Enterprise Rent-A-Car branch on Washington Boulevard in Laurel exhibits a mix of strengths and areas for improvement, as highlighted by customer feedback:

• Exceptional Customer Service (When Smooth): One strong highlight is the dedicated "team of customer service-focused Enterprise representatives" like Moziah, who are praised for going "above and beyond not just with me but with all other customers I observed them with." This suggests a commitment to a "positive customer experience."
• Flexibility and Problem Solving: The team's willingness to "quickly and easily enabled a swap to another vehicle" when the initial car was not a good fit is a significant positive. This demonstrates adaptability and a focus on resolving customer issues promptly.
• Convenient Drop-off Services: The service of being "dropped me off at the body shop to pick up my car" is a highly valued convenience, showcasing a customer-centric approach that simplifies the rental process during car repairs.
• Vehicle Readiness and Communication Issues: A major challenge cited by another customer was arriving for a 7:30 AM pickup for a car booked two days in advance, only to find the vehicle not ready. This resulted in an "hour and a half" wait with "no heads-up, no explanation until I asked." This points to significant issues with internal communication and readiness for scheduled pickups.
• Vehicle Discrepancies and Safety Concerns: Furthermore, the customer did not receive the reserved vehicle but a "completely different SUV," with the switch only being communicated upon the vehicle's arrival. More critically, the replacement vehicle had "wipers weren’t working properly," which is a serious safety concern and indicates potential deficiencies in pre-rental vehicle inspections.
• Impact on Customer Schedule and Trust: The lack of communication and transparency regarding vehicle availability and condition caused significant delays, making the customer "late to where I needed to be." This negative experience led the customer to state, "I don’t think I’ll be using Enterprise again," highlighting a breakdown in trust.

For those in Maryland looking to contact Enterprise Rent-A-Car at their Laurel Washington Boulevard location, here are the provided details:

Address: 9943 Washington Blvd N, Laurel, MD 20723, USA

Phone: (301) 617-9677

Mobile Phone: +1 301-617-9677

For Maryland locals in need of car rental services, Enterprise Rent-A-Car on Washington Boulevard in Laurel presents a mixed bag of experiences. On one hand, the location boasts a team, like Moziah, that is capable of providing exceptional, customer-focused service, including flexible vehicle swaps and convenient drop-offs to local body shops—services that are truly beneficial when your personal vehicle is out of commission. This dedication to going "above and beyond" can make a significant difference for a local customer. However, it's crucial for prospective renters to be aware of the reported inconsistencies, particularly concerning vehicle readiness, communication regarding reservations, and the critical issue of vehicle maintenance and safety checks. For Marylanders planning to utilize this branch, it would be advisable to confirm your reservation and vehicle type well in advance, and to thoroughly inspect the vehicle upon pickup, ensuring all features, especially safety-related ones, are fully functional. While the potential for excellent service exists, these highlighted challenges mean that proactive communication and diligent personal checks can help ensure a suitable and safe rental experience for locals from this Enterprise location.

Enterprise Rent-A-Car

9943 Washington Blvd N, Laurel, MD 20723, USA