Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across Illinois, particularly those in the bustling South Suburbs of Chicago, having access to reliable and convenient transportation is essential for both daily life and exciting adventures. Whether you're navigating the aftermath of an unexpected vehicle repair, planning a family trip to one of Illinois's beautiful state parks, or simply need an extra set of wheels for a weekend getaway, car rental services play a vital role. Among the many options available, Enterprise Rent-A-Car in Orland Hills, IL, stands out as a consistently favored choice for many Illinois locals. With a reputation built on customer satisfaction and a comprehensive fleet, this Enterprise branch aims to make your car rental experience as smooth and stress-free as possible, ensuring you have the mobility to explore everything the region has to offer.
The Enterprise Rent-A-Car branch in Orland Hills, IL, is strategically located at 9201 W 159th St, Orland Hills, IL 60487, USA. This prime location offers exceptional accessibility for individuals living in Orland Hills, Orland Park, Tinley Park, and other surrounding communities within the Southwest suburbs of Chicago. Situated on West 159th Street, a major thoroughfare, the branch is easy to find and reach, whether you're coming from nearby residential areas or major arterial roads.
One of the key benefits of this Enterprise location for local users is its accessibility. Unlike airport rental counters that can often involve navigating complex terminals and long queues, a neighborhood branch like this one provides a more streamlined experience. For customers whose personal vehicles are being repaired, Enterprise often offers a convenient pick-up service, a feature highly valued by those in need of immediate transportation. As one customer noted, being picked up directly from the car repair office by a caring professional like Shauna significantly eased the stress of an accident aftermath. This commitment to local service enhances the overall convenience for Illinois residents.
Enterprise Rent-A-Car is known globally for its extensive range of services, and the Orland Hills branch upholds this standard, providing flexible and comprehensive solutions for various car rental needs.
- Diverse Vehicle Fleet: Customers can choose from a wide selection of vehicles, including economy cars for budget-conscious travel, comfortable sedans for daily commutes, spacious SUVs for family trips or larger groups, and even minivans or trucks for specialized hauling needs. This variety ensures that whether you need a compact car for city driving or a larger vehicle for exploring the wider Illinois landscape, Enterprise has an option for you.
- Flexible Rental Durations: Whether you need a vehicle for a single day, a weekend getaway, a full week, or even a long-term rental, Enterprise offers flexible rental periods to match your specific itinerary.
- Pick-Up Service: A standout service highly praised by customers, Enterprise often provides a complimentary pick-up service from your home, office, or repair shop, bringing you directly to the rental location. This is especially beneficial for those without immediate transportation.
- Damage Waiver (DW) Options: Customers are offered optional Damage Waiver (DW) to reduce or waive their financial responsibility for damage to the rental vehicle, providing peace of mind during their rental period. It's always advisable for renters to review their personal auto insurance coverage.
- Additional Driver Options: Policies typically allow for additional authorized drivers, with specific conditions regarding spouses/domestic partners and other individuals.
- Refueling Options: Customers have choices for managing fuel, including prepaying for a full tank, having Enterprise refuel, or refueling the vehicle themselves before return.
- After-Hours Return: For added convenience, the Orland Hills branch typically offers an after-hours key drop-off service, allowing customers to return vehicles outside of standard business hours, with responsibility ending upon inspection the next business day.
The Enterprise Rent-A-Car in Orland Hills has garnered positive attention from customers, highlighting several key features that contribute to an exceptional rental experience for Illinois locals.
- Exceptional Customer Service: Repeatedly emphasized in customer reviews, the staff at the Orland Hills location, including individuals like Juan and Shauna, are consistently praised for being "friendly and professional" and for "going above and beyond." This commitment to service helps alleviate the stress often associated with car rental, particularly during challenging times like post-accident scenarios.
- Efficiency and Speed: Customers like Matt and Darlene noted that their transaction was "expedited in less than 20 minutes," indicating a focus on efficient service that respects customers' time.
- Vehicle Upgrades: A pleasant surprise for many, customers occasionally "ended up with a larger nicer SUV" or "a very nice vehicle" than initially expected, adding value to their rental experience. This speaks to Enterprise's flexibility and willingness to accommodate customer needs where possible.
- Professional and Caring Staff: Shauna's ability to make a customer "comfortable and well taken care of" and her "caring" demeanor, even when explaining contract details, underscores the personalized and empathetic service provided at this branch. This is particularly valuable when customers are already dealing with stressful situations.
- Reliability: For many, choosing Enterprise is based on "past experience" and a need for a "reliable" vehicle that fits their needs. The consistent positive feedback reinforces the branch's commitment to providing dependable transportation.
To connect with the Enterprise Rent-A-Car branch in Orland Hills, IL, whether for inquiries, reservations, or assistance, you can use the following contact details:
- Address: 9201 W 159th St, Orland Hills, IL 60487, USA
- Phone: (708) 873-5070
- Mobile Phone: +1 708-873-5070
It is always advisable to call ahead, especially for specific vehicle requests or to confirm details, ensuring a smooth and efficient rental process.
For residents throughout Illinois, especially those in Orland Hills and the surrounding Southwest Chicago suburbs, Enterprise Rent-A-Car on W 159th Street offers more than just a car; it provides a reliable and customer-centric transportation solution. The consistent positive feedback regarding their professional and empathetic staff, efficient service, and quality vehicle upgrades highlights their dedication to making the rental experience as pleasant as possible. Whether you're facing an unexpected car repair, planning a local excursion, or need a vehicle for business, this Enterprise branch understands the unique needs of Illinois locals. Its convenient location, coupled with the hallmark Enterprise commitment to customer service and a diverse, well-maintained fleet, makes it an ideal choice for ensuring your mobility and peace of mind. Choosing Enterprise in Orland Hills means choosing a partner committed to getting you on the road smoothly, so you can focus on your journey ahead, confident in your transportation choice.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
9201 W 159th St, Orland Hills, IL 60487, USA
Enterprise Rent-A-Car Reviews
managerpick upcallinformativedealershipmoneyunderstandingjobemployeedoor
★ 5★ 4★ 3★ 2★ 1We reserved an SUV through COSTCO for A weekend in May and had no issues from picking it up to dropping it off. Jaun was friendly and professional and expedited our transaction in less than 20 minutes. We even ended up with a larger nicer SUV . We will definitely be renting again at the orland hills location. ~Matt and Darlene
May 21, 2025 · Dar MarI needed a rental car after my vehicle was damaged in an accident. My insurance company gave me a choice of rental car companies, and I chose Enterprise based on past experience. I hadn't rented a car in several years and was unsure what to expect as far as the process and the availability of a vehicle that would fit my needs. I needn't have worried. From the time Shauna picked me up at the car repair office to the time I drove off the lot in a very nice vehicle, Shauna went above and beyond to make sure I was comfortable and well taken care of. Shauna was pleasant, very professional and she took the time to explain the details of the rental contract and my options with the contract. Dealing with the aftermath of an accident is always a little nerve wracking and it was made better by interacting with such a caring person. My thanks to Enterprise for the great service and especially to Shauna for going above and beyond!
May 27, 2025 · Pat KarnerMegan was the best! She was very kind and reassured me of everything, and was out within 10 minutes. She was very friendly and hooked me up with a car I have fallen in love with ! Thanks for making this as smooth as possible while my car is in the shop.
Feb 25, 2025 · Natalie FleckAwful experience! I’ve never been treated so rudely in my life by Juan Lara. I had a reservation for a minivan for almost 2 weeks and 5 mins before my pickup time at 8am, he tells me that the van reserved for me had a service engine soon light on. I told him wouldn’t you check that the night before or the morning of and arrange for another van to be brought from another location? Chris from New Lenox helping out that day witnessed the whole matter and was apologetic. Kian made phone calls to other locations while I waited (now 8:30am) I agreed to go with him to pickup the van at the New Lenox location, he walked to the backlot and disappeared for almost 1/2 hour. Asked Chris where he went and he didn’t know, was apologetic. Now it’s after 9am, other customers witnessing this, Juan comes back, I ask where have you been? He said he had to go pickup another vehicle from Firestone in order to trade for the minivan. I told him this was unacceptable and he had me waiting for almost 1/2 hour without telling me what he needed to do. So then he yells at me and says “you know, I don’t have to rent to you!” My jaw dropped and I asked where the Branch Mgr Shauna Shaw was and he told me she’s off today and he’s in charge. Juan walked out to the back on his cell phone and as I was sitting in the chair, I quickly made another reservation at the Oak Lawn location for a minivan, and the Branch Manager Dylan Walthers took care of me and apologized for my experience at Orland Hills. In summary, renters from Orland Hills BEWARE! This isn’t the 1st time I’ve had issues, they’ve given me dirty unkept cars before when they should’ve been cleaned/sanitized.
May 08, 2025 · B SasygirlIf there was a zero star rating they would get it. Extremely rude staff. Walked in and people had been waiting already 2+ hours for their reservation that they booked AHEAD of time. Staff didn’t care and actually made smart remarks to another customer. Never go here. Company also sold us a car that LEAKS GAS and they don’t want to solve the problem.
Jun 29, 2025 · Alyssa Benard
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