Enterprise Rent-A-Car

- 147 W 83rd St, New York, NY 10024

For New Yorkers, the necessity of a car often pops up unexpectedly – whether it's for a spontaneous escape from the city, a practical solution during public transit disruptions, or a convenient way to manage errands that require more than just a subway ride. While car ownership in Manhattan can be a complex endeavor, car rental services offer a flexible alternative. Enterprise Rent-A-Car, a global leader in vehicle rentals, has a well-known presence across New York City, including a branch on West 83rd Street in the vibrant Upper West Side.

Enterprise is widely recognized for its commitment to customer service and its vast fleet of vehicles. The company generally aims to provide a consistent and positive rental experience across its many locations. However, in a high-demand, high-density environment like New York City, individual branch experiences can vary significantly. For locals considering this particular Enterprise location, understanding these nuances is key to a smooth rental journey.

Customer reviews for the Enterprise Rent-A-Car on West 83rd Street offer valuable insights into the local experience. One customer's candid feedback highlights both initial disappointment and eventual satisfaction: "I was very disappointed after the getting the car and even wrote a review expressing my disappointment the same day I picked up the car. I didn’t have enough time to change cars because the time it took me to get the car was ridiculous. They weren’t busy and there were several employees working and I was in a rush. Not only that but the car was with extremely dirty. Not only on the outside but the inside as well.." This honest account points to potential issues with wait times and vehicle cleanliness upon pickup, which can be particularly frustrating for busy New Yorkers.

However, the same customer continued, "When I checked back in Maria asked me how I liked the car and I informed her that I was disappointed because the vehicle was pretty dirty inside and out. She did everything to make sure I left happy… very nice experience with her and she made me forget about all of the dirt and the extremely long wait. I didn’t plan on returning to this location but I will return because of her customer service skills." This powerfully illustrates the impact of exceptional individual customer service. Even when initial aspects fall short, a dedicated employee can turn the entire experience around, fostering loyalty.

Another consistent positive note regarding staff comes from a repeat customer: "I have rented from this location on numerous occassions....they are all very nice and helpful however I would like to say that Lionel has helped me a few times and he goes above and beyond to make sure my experience is quick and easy and I just enjoy talking to him. No matter how busy he is he always has patience and just a great attitude." This feedback underscores that despite potential operational challenges like wait times or car cleanliness, the staff's positive attitude, patience, and willingness to go "above and beyond" are significant factors in why New Yorkers might choose to return to this location.

The Enterprise Rent-A-Car branch is situated at 147 W 83rd St, New York, NY 10024, USA. This places it in a prime Upper West Side location, a convenient spot for residents in the immediate vicinity and surrounding neighborhoods of Manhattan.

Accessibility is a strong point for this branch. Being on West 83rd Street, it's very close to major subway lines such as the 1, B, and C trains, which provide easy access from various parts of Manhattan and beyond. Numerous MTA bus routes also traverse the Upper West Side, making it straightforward to reach the location via public transit. For those arriving by taxi or rideshare, the address is easily identifiable. While the process of getting to the location is convenient, the customer reviews suggest that the actual in-branch experience, particularly regarding wait times, should be factored into your travel plans. It's advisable for New Yorkers to allow extra time for pickup, especially during peak hours, given the urban environment. The branch explicitly states it offers a "Pick-Up Service Available," further enhancing its accessibility for local customers.

Enterprise Rent-A-Car, including this Upper West Side branch, provides a comprehensive suite of services designed to meet a wide range of car rental needs for New Yorkers.

• Diverse Vehicle Fleet: Customers can choose from an extensive selection of vehicles, including fuel-efficient economy and compact cars ideal for city driving, mid-size and full-size sedans, and larger vehicles such as SUVs, minivans (up to 7 or 15 passengers), and even pickup trucks. This variety ensures options for solo travelers, families, or those needing extra space for cargo.
• Flexible Rental Durations: Enterprise offers rentals for various periods, from short-term daily or hourly rentals to weekly or even monthly long-term solutions, catering to both quick errands and extended trips.
• Insurance Replacement Rentals: A significant service is providing replacement vehicles for customers whose cars are in the shop due to an accident or breakdown, often working directly with insurance companies for a smoother process.
• One-Way Rentals: For those needing to pick up a car in Manhattan and drop it off at another Enterprise location (within NYC or beyond), one-way rental options are typically available, offering added travel flexibility.
• Additional Driver Policy: Renters' spouses or domestic partners meeting requirements can be added at no extra charge, with a small daily fee for other authorized drivers.
• Cross-Border Travel: Travel into Canada is generally allowed, providing options for cross-border trips.
• Optional Add-ons: Customers can rent additional equipment like GPS navigation systems and child safety seats, as well as purchase various protection plans (like Damage Waiver, which ranges from $8.99 to $74.99 per day depending on vehicle type).
• Fuel Policy: Typically "Full to Full," meaning you receive the car with a full tank and are expected to return it full, or incur refueling charges.

Beyond the standard offerings, several features contribute to Enterprise's appeal, even with the localized challenges:

• Exceptional Staff Dedication: As highlighted in the reviews, individual employees like Maria and Lionel demonstrate outstanding customer service skills, actively working to resolve issues and ensure customer satisfaction, even when systemic problems (like wait times or initial car cleanliness) arise. This human element is a significant draw.
• Commitment to Resolution: The willingness of staff to address concerns, such as a dirty vehicle, and actively make amends, speaks to a strong customer-centric approach at the individual level.
• Convenient Urban Location: Being on the Upper West Side makes it highly accessible for a large residential population, minimizing travel time to and from the rental office.
• Extensive Fleet Availability: As a major brand, Enterprise generally has a wide array of vehicle types readily available, which is crucial in a city with diverse transportation needs.
• Enterprise Plus Rewards Program: Frequent renters can benefit from loyalty points that can be redeemed for free rental days, offering long-term value.
• Online Booking and App: The ability to book and manage reservations through their website or mobile app provides a modern, efficient interface for planning rentals.

For those in New York looking to rent a car or inquire about services at this specific Manhattan branch, here is the contact information for Enterprise Rent-A-Car:

Address: 147 W 83rd St, New York, NY 10024, USA

Phone: (212) 873-7474

Mobile Phone: +1 212-873-7474

Operating Hours (check with branch as these can vary):

• Sunday: 4:00 PM - 8:00 PM
• Monday: 7:30 AM - 6:00 PM
• Tuesday: 7:30 AM - 6:00 PM
• Wednesday: 8:00 AM - 1:00 PM, 4:00 PM - 8:00 PM (split shift)
• Thursday: 7:30 AM - 7:00 PM
• Friday: 7:30 AM - 7:00 PM
• Saturday: 8:00 AM - 12:00 PM

For New Yorkers, Enterprise Rent-A-Car on West 83rd Street offers a compelling option for car rental, albeit one that comes with certain considerations. Its prime Upper West Side location provides undeniable convenience for residents seeking temporary vehicle access without venturing far. The breadth of their fleet ensures that whether you need a compact car for city maneuvers or a larger vehicle for a family outing, Enterprise likely has a suitable option.

While some customer experiences highlight initial frustrations with wait times and vehicle cleanliness, the resounding positive feedback on individual staff members like Maria and Lionel demonstrates a strong commitment to customer satisfaction and problem resolution at the personal level. This human element can transform a potentially difficult experience into a positive one, building loyalty among discerning New Yorkers.

For locals who value convenience and appreciate proactive customer service in addressing issues, this Enterprise branch could be a suitable choice. It's recommended to factor in potential wait times and perhaps reconfirm vehicle readiness, but the proven dedication of the staff to "make sure you leave happy" suggests that your rental needs will ultimately be met with care. This makes Enterprise on West 83rd Street a viable and often rewarding option for New Yorkers navigating their diverse transportation requirements.

Enterprise Rent-A-Car

147 W 83rd St, New York, NY 10024, USA