Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For anyone navigating the bustling heart of Orange County, California, particularly around the Anaheim Resort area, having access to reliable and convenient transportation is key. Enterprise Rent-A-Car, located within the Hilton Anaheim at 777 W Convention Way, stands as a highly accessible and popular choice for car rental needs. As a prominent branch of a globally recognized brand, this Enterprise location aims to uphold the company's commitment to customer service and a diverse, well-maintained fleet, catering to both the many visitors drawn to the nearby attractions and the local residents of Anaheim and surrounding communities.
Enterprise Rent-A-Car has built its reputation on a customer-first philosophy, often striving to be "your local car rental company" even in bustling tourist hubs. This Anaheim Hilton branch is strategically positioned to serve a wide range of needs, from business travelers attending conferences at the Anaheim Convention Center to families enjoying a magical visit to Disneyland, and even locals requiring a temporary vehicle. While operational nuances like weekend hours can sometimes present considerations, the core offering is a straightforward rental experience designed to get you on the road quickly and confidently, allowing for seamless exploration of Southern California's vibrant offerings.
Enterprise Rent-A-Car is situated at 777 W Convention Way, Anaheim, CA 92802, USA. This location is inside the Anaheim Hilton Hotel, near the intersection of Harbor Boulevard and Convention Way. Its prime position offers exceptional accessibility, making it particularly convenient for a specific segment of travelers and locals:
For Hotel Guests: Being directly within the Hilton Anaheim, guests of this large hotel can easily access rental services without needing to leave the property, offering maximum convenience for their stay in the Anaheim Resort area.
For Convention Attendees: Its direct adjacency to the Anaheim Convention Center makes it an ideal spot for business travelers who need quick and efficient ground transportation during their conferences or events.
For Disneyland Visitors: The branch is just a short walk or quick shuttle ride from the Disneyland Resort. Many visitors to the theme parks stay in nearby hotels, and this Enterprise location provides a practical option for day trips outside the resort or for transportation to and from other local attractions.
Beyond these immediate points of interest, the location benefits from strong connectivity to major freeways. The I-5 (Santa Ana Freeway) is very close by, providing direct access to a vast network that connects Anaheim to other parts of Orange County, Los Angeles, and San Diego. This ensures that whether you're a local needing a car for a few days or a visitor looking to explore beyond the immediate resort area, reaching and departing from this Enterprise branch is relatively straightforward, allowing for seamless travel across Southern California's diverse landscapes.
Extensive Vehicle Fleet: Enterprise Rent-A-Car at the Anaheim Hilton typically offers a comprehensive range of vehicle types to suit various travel needs and budgets. Their fleet commonly includes:
Economy and Compact Cars: Ideal for individuals or couples, offering great fuel efficiency for city driving and short excursions.
Mid-size and Full-size Sedans: Providing more space and comfort, suitable for families, business travelers, or those needing a bit more room.
SUVs: Ranging from smaller crossovers to larger models, perfect for those needing extra cargo room, higher seating capacity for group travel, or for navigating diverse California terrains.
Minivans and Passenger Vans: Excellent options for larger families or groups, offering extensive seating and luggage space for comfortable long-distance journeys.
Specialty Vehicles: Depending on availability, they may also offer convertibles for enjoying the California sun, luxury cars for a premium experience, or even pickup trucks for utility needs.
Flexible Rental Durations: Enterprise provides flexible rental terms, including daily, weekly, and monthly rates, catering to both short-term needs for local use and extended requirements for longer trips or temporary vehicle replacements.
Online Reservations: Customers can conveniently book and manage their reservations through the Enterprise website and mobile app, allowing for streamlined selection of dates, times, and vehicle categories, often offering better rates for advance bookings.
Additional Driver Options: Policies are typically in place to allow for additional drivers, often including spouses or domestic partners who meet the same age and licensing requirements, ensuring flexibility for shared driving responsibilities.
Refueling Options: Customers are usually offered choices regarding fuel, such as prepaying for a full tank, having Enterprise refuel upon return (for a charge), or refueling the vehicle themselves before returning it.
Damage Waiver and Protection Plans: Various damage waiver (DW) and extended protection options are typically offered at the time of rental to reduce or waive the renter's financial responsibility for damage to the rental vehicle, though these are optional and not insurance.
Unbeatable Location within Hilton Anaheim: The primary highlight is its embedded location within the Hilton Anaheim. This offers unparalleled convenience for hotel guests and attendees of the Anaheim Convention Center, saving them time and effort in accessing a rental car. The easy pickup and return directly at the hotel are highly valued by customers.
Great Staff and Customer Service: Multiple customer reviews emphasize the "great staff" who are described as friendly, helpful, and efficient. This focus on positive customer interaction contributes significantly to a smooth rental experience and fosters repeat business.
Easy Pickup and Return Process: Customers often praise the ease of both picking up and returning vehicles. While one review noted an instance of no staff at the counter during a late return, the presence of helpful hotel employees for key drop-off indicates an effort to facilitate returns even outside direct operating hours, showcasing adaptability.
Diverse Fleet for Varied Needs: The ability to choose from a wide range of vehicles, from compact cars suitable for navigating busy Anaheim streets to larger SUVs for family excursions, ensures that Enterprise can cater to virtually any travel requirement.
Reputation of a Global Brand: Renting from Enterprise brings the assurance of a major, reputable car rental company, known for its well-maintained vehicles and generally consistent service standards.
Address: 777 W Convention Way, Anaheim, CA 92802, USA
Phone: (714) 740-7860
Mobile Phone: +1 714-740-7860
It is always advisable to contact the Enterprise Rent-A-Car branch at the Anaheim Hilton directly via phone for the most current operating hours, specific vehicle availability, or any questions regarding their after-hours return procedures. Given that weekend hours might be limited, as noted in a review, confirming these details in advance is especially recommended.
For residents of Anaheim and surrounding Orange County communities, Enterprise Rent-A-Car within the Hilton Anaheim presents a particularly convenient and suitable option for their car rental needs. While often associated with tourism due to its proximity to Disneyland and the Convention Center, this location offers significant benefits for locals too. When a personal vehicle is in the shop, or when family and friends are visiting and need extra transportation for exploring California, the ability to easily pick up a reliable car from such a central and well-connected location is invaluable.
The positive feedback regarding the "great staff" and the ease of pickup and return are strong indicators of a customer-friendly environment, which is highly appreciated by busy Californians. Although weekend hours might be limited, understanding this in advance allows for proper planning. The diverse fleet ensures that locals can find the perfect vehicle for any occasion, from an economical car for errands around town to a spacious SUV for a weekend getaway to the mountains or beaches. Ultimately, Enterprise Rent-A-Car at the Anaheim Hilton offers a reliable, accessible, and customer-focused solution for the myriad transportation demands of local life in Southern California.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
777 W Convention Way, Anaheim, CA 92802, USA
Enterprise Rent-A-Car Reviews
hotelcallairportpick updrivekidspricecheck inreview
★ 5★ 4★ 3★ 2★ 1Based on Anaheim, CA Hilton location.Great staff. Easy pickup and return. Limited hours on the weekend seem odd for a hotel-based service. Would rent from here again.
Jul 03, 2025 · Duane BenedictWorst Return Service I’ve Had A Fine Experience With This Location Before And This Enterprise Did Not Provide A Fun Experience I Needed To Return The Car 1 Hour Before Checking In To My Hotel At Disney Disneyland Is Near I Would Be Staying With My Family And Renting At A Other Location To Drive To Return Area We Had Told The Lady That We Will Go To Enterprise To Return The Car We Parked It Outside And We Entered And Went To Enterprise No Worker Or Employee Had Been In The Table We Asked A Worker Because It Was 12 PM And They Said We Can Give The Keys To A Employee At The Hotel Entrance We Did And These 2 Employees Were Very Helpful And The Cars There In The Garage Basement Were Only 3 I Really Was Upset About No One There.
Jun 16, 2023 · Brandon Lawrence L. YuInitially, I was extremely frustrated with the Seinfeld-esk scenario where the Enterprise website allowed me to sameday book a car that did not exist not only in that location (Hilton)-- but seemingly not in the city at all. It was quite an inconvenience to show up with a hopeful toddler and zero cars were available.The woman helping me was extremely patient and went above and beyond trying to help. Unfortunately, because no car was available she was limited, so I called her supervisor at the Anaheim location to seek an alternative. He was very professional (again dealing with a very frustrated customer) but did not have a car available until later that day. I also called customer service to complain and was planning to persue a complaint with your PIO, then would honestly rate my experience online.Management needs to understand, the glitch in the system that allowed me to reserve a car, not only makes it impossible for your staff to do their jobs, but it also does a disservice to your reputation and to the car rental industry as a whole-- who already has a stigma about situations such as this.As I sat in the hotel lobby frustrated and defeated on how I would travel to our appointment to celebrate my 5 year old daughter's birthday the young lady who was the Enterprise representative came over and was so genuine, patient and reassuring, diffusing my negative experience with Enterprise. She then came back moments later to say a vehicle had just been returned. In between helping other customers, she literally ran, cleaned the car and got me take car of for no additional charge and when the extra mile to find me a car seat for my daughter.When I talked to her supervisor again, he gave me a tip about a ferry ride at the location we were headed to. He told a short story about how that was a fond memory from his childhood and was extremely apologetic and genuinely kind.So...we have a negative situation created by your corporate inadequacies which led me to feel I'd never do business with y'all again... which was then only saved by the exceptional helpfulness, incredible patience and genuine kindness of NOT one, but two of your employees. That says a whole lot about not only their character, but their commitment to their job and your customers. I couldn't imagine renting a car from another location, the next time I am in the area. I would love the opportunity to discuss these employees and their exceptional customer service with their regional manager. If someone actually reads this, my sincerest thanks for your time as well.
Jun 21, 2024 · Daniel CunninghamSafety is not a priority. My car was rented to me with nails in the rear tire. It went flat within 2 hours of rental. It took over 3 hours of back and forth to end up without a new vehicle. Was stuck in a random city without any support from this company. Wasted theme park tickets and was told we were going to be reimbursed for those and uber rides. 6 weeks later, no one has returned any calls or emails...
Feb 14, 2024 · Tony GarciaThis was the absolute worst rental experience of my life! I had a reservation weeks ahead of time and then had to wait over two and half hours to even get checked in. However even after I checked in I couldn’t get into the car because there was people there ahead of me waiting even longer. There was only one poor guy there for everyone. Also all the cars were not on location and then had to come from down the street. The worst part of it is we all are waiting in the Hilton Lobby and these vulture vacation people are trying to sell us vacations….I’m thinking to myself I just want to start my vacation but can’t because of Enterprise. This has soured my whole experience with the brand and I thought they were a good brand. They are so BAD. Never come here. I even thought this was a one off because the one guy said that but then when I came to write a review I see even more unhappy stuff.
Oct 06, 2023 · Anna Moorman
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