Enterprise Rent-A-Car

- 2855 W Maple Rd, Troy, MI 48084

For Michigan residents, particularly those in the bustling Metro Detroit area, having a reliable and customer-focused car rental option close to home or work is incredibly valuable. Enterprise Rent-A-Car on West Maple Road in Troy stands out as a consistently praised local branch, known for its exceptional staff and ability to meet diverse vehicle needs. Enterprise, a globally recognized leader in the car rental industry, has built its reputation on strong customer service, and this Troy location appears to exemplify that commitment, making it a preferred choice for many Michiganders.

Whether you need a vehicle for a local errand, a weekend getaway to Traverse City, a replacement car while yours is in the shop, or even a luxury ride for a special occasion, this Enterprise branch aims to provide a seamless and professional experience. Unlike some high-volume airport locations that can feel impersonal, the Troy team focuses on personalized service, as highlighted by numerous positive customer reviews. This local touch, combined with the extensive resources of a national brand, makes Enterprise on West Maple Road a strong contender for anyone in Southeast Michigan looking for a trustworthy car rental solution.

Enterprise Rent-A-Car in Troy is conveniently located at 2855 W Maple Rd, Troy, MI 48084, USA. This location places it in the heart of Troy, a prominent city in Oakland County, Michigan. West Maple Road is a significant east-west corridor, providing excellent accessibility from various parts of Troy, Bloomfield Hills, Birmingham, and other surrounding communities in Metro Detroit. The branch is situated within a commercial area, making it easy to find for both residents and visitors.

The accessibility of this branch is a key advantage for Michigan locals. It is not an airport location, meaning it serves primarily neighborhood and business customers who require a local pick-up and drop-off point. Proximity to major roads and local businesses ensures that customers can often reach the location quickly and without significant detours. The branch's operating hours are designed to accommodate typical workday schedules, with convenient weekend hours as well:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 2:00 PM (some sources state 9:00 AM - 12:00 PM, always best to confirm)
• Sunday: 9:00 AM - 12:00 PM

While after-hours drop-off service is not available at this specific location, the consistent operating hours during business days and weekends make it a practical choice for many local rental needs.

Enterprise Rent-A-Car on West Maple Road in Troy offers a comprehensive array of services, catering to a wide range of rental needs for Michigan residents:

• Diverse Vehicle Fleet: Customers can choose from a broad selection of vehicles, ranging from economical compact and economy cars (e.g., Nissan Versa, Chevrolet Spark) for budget-conscious trips, to standard and full-size sedans (e.g., Toyota Camry, Chevrolet Malibu) for everyday use. They also offer a variety of SUVs (e.g., Nissan Rogue, Chevrolet Equinox) for families or those needing more space, minivans (e.g., Chrysler Pacifica), and trucks.
• Luxury and Exotic Car Rentals: A notable highlight mentioned in customer reviews is the availability of luxury vehicles, such as a "new 7 series BMW." This branch, or closely associated with it, is likely part of Enterprise's "Exotic Car Collection" or "Premium" fleet, offering high-end sedans, sports cars, and SUVs for those seeking a more upscale driving experience.
• Pick-up Service: For local rentals, Enterprise typically offers a complimentary pick-up service from a customer's home or office within a reasonable distance, enhancing convenience for those without immediate transportation to the branch. Customers should call the branch directly to arrange this service.
• Online Booking and Mobile App: Enterprise provides a robust online platform and a mobile app for easy booking, modification, and management of reservations.
• Flexible Rental Durations: Options for daily, weekly, and even longer-term rentals (such as monthly rentals) are available to accommodate varying needs, from short errands to extended vehicle usage.
• Protection Plans and Add-ons: Various optional protection plans, including Damage Waiver (DW) and Extended Protection (EP) for liability, are offered. Additional amenities like GPS navigation, child safety seats, and satellite radio (SiriusXM) are typically available.
• Enterprise Plus® Loyalty Program: This free loyalty program allows members to earn points on qualifying rentals, which can be redeemed for free rental days. It also offers expedited service and benefits across different tiers (Plus, Silver, Gold, Platinum), including bonus points and free car upgrades.
• Cross-Border Travel: Most vehicles rented from this U.S. location can be driven throughout the United States and Canada. However, some specialty vehicles (like exotics or large vans) may have restrictions, and vehicles cannot be driven into Mexico.

The Enterprise Rent-A-Car branch on West Maple Road in Troy boasts several compelling features and highlights, as evidenced by positive customer testimonials:

• Exceptional Customer Service: This is the strongest highlight for this location. Customers consistently praise the staff for being "amazing," "very friendly and helpful," "patient," and "extremely helpful." Specific mentions of "Treasure" and "James" highlight individual employees who go above and beyond, providing professional and outstanding service. This focus on customer satisfaction is a significant differentiator.
• Well-Staffed and Efficient Operations: Despite being busy on a Saturday afternoon with a "store full of customers," the branch was "well staffed" and "did a great job getting me the vehicle I needed." This indicates efficient management and sufficient personnel to handle customer volume, minimizing wait times and improving the overall experience.
• Access to Diverse and Premium Fleet: The ability to rent a "new 7 series BMW" or other luxury vehicles, as well as ensure customers get "the vehicle I needed," points to a well-maintained and varied fleet. This provides flexibility for customers with specific preferences or requirements, from standard rentals to high-end experiences.
• Customer Loyalty and Repeat Business: The explicit statements like "I will continue using this location due to the exceptional staff!" and "I returned here for my next rental because they were so great!" demonstrate a high level of customer loyalty driven by positive experiences. This is a strong testament to the branch's quality.
• Proactive Service Recovery (Implicit): While not explicitly detailed, the mention of getting "some kickbacks to make up for the delayed pickup" suggests a proactive approach to addressing minor inconveniences and ensuring customer satisfaction, even when a requested vehicle isn't immediately ready.

These highlights suggest a branch that not only provides the expected car rental services but excels in the delivery of those services through a dedicated and professional team.

For inquiries, reservations, or to discuss your car rental needs with Enterprise Rent-A-Car in Troy, please use the following contact information:

Address: 2855 W Maple Rd, Troy, MI 48084, USA

Phone: (248) 435-6333

Mobile Phone: +1 248-435-6333

It is always a good practice for Michigan locals to call ahead for current vehicle availability, to arrange pick-up services, or to confirm specific operating hours, especially on weekends or holidays, to ensure the smoothest rental process.

For Michigan locals, particularly those in the Oakland County area, Enterprise Rent-A-Car on West Maple Road in Troy is an exceptionally suitable and highly recommended choice for all their car rental needs. Its convenient location within a central suburban hub makes it easily accessible for residents across the region, avoiding the complexities of airport rentals for local needs. However, the true strength of this branch lies in its consistently praised customer service.

The testimonials from satisfied customers speak volumes: whether it's the personalized attention from staff members like Treasure and James, the efficiency of a well-staffed team, or the ability to secure a specific vehicle (including luxury options), this Enterprise location goes above and beyond to ensure a positive experience. For Michiganders seeking not just a car, but a reliable and pleasant rental experience from a team that truly cares about their customers, Enterprise in Troy should undoubtedly be their first call. It's a prime example of why local businesses with strong service ethics become an indispensable part of the community.

Enterprise Rent-A-Car

2855 W Maple Rd, Troy, MI 48084, USA