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Carvel Car RentalCar Rental Near MeTexasWaller CountyKatyCar Rental in West Ten BoulevardEnterprise Rent-A-Car
Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 28355 W Ten Blvd., Katy, TX 77493

Car rental agency, Van rental agency ★3.0

28355 W Ten Blvd., Katy, TX 77493, USA

3.0
Greetings,I witnessed multiple people being refused service by a "manager" at this location named Naomi Gill. She, Miss Gill, refused to serve an Air Force Veteran, my self, who was accompanied by a service animal. I believe she did so because she was too lazy to get out of the chair, and does not know how to communicate effectively with customers or supervision. I asked for a supervisor or someone above her and she refused to get or call one. Miss Gill made the lives of those around her miserable; the looks on the faces of the customer's she "serviced" were upseting and dishearted.I would never return to this location as long as she works there. New management needs to be in place. The males that worked at the location seemed to know there job, but Miss Gill did not.Best of lucky to anyone trying to get a car there. Currently the star rating is at 3.6 out of 5, the lowest out of 3 surrounding. The date is September 12, 2025.I was escorted off of the property by a kind male police officer willing to help. Still don't have a mode of transportation.Thank you for your time,Deedra PoseUSAF Veteran, SrA - Deedra Pose
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

Enterprise Rent-A-Car at 28355 W Ten Blvd in Katy, Texas, serves as a key mobility hub for residents and visitors in the western Houston metropolitan area. As a highly recognized national brand, this location provides a crucial service, specializing not only in standard passenger car rentals but also as a dedicated Van rental agency. This dual focus ensures that whether a local user needs a compact car for a quick city trip or a large van for a group outing or a major family move, Enterprise has a solution ready.

A notable aspect of this specific branch is its identification as a women-owned business, which may appeal to customers who prioritize supporting diverse ownership within the Texas business community. Furthermore, the agency's commitment to accessibility and specific community support demonstrates a focus on a broader customer base, including offering valuable Active military discounts for the significant population of military families and veterans throughout Texas.

In terms of fleet variety, this Enterprise location offers everything from economic vehicles like a Mitsubishi Mirage or similar models for budget-conscious renters, up to luxury vehicles such as an Audi A4 or Mercedes-Benz for special occasions, as evidenced by positive customer reviews. The capacity to provide an excellent selection, including premium vehicles, showcases a dedication to customer satisfaction and fulfilling diverse expectations for both personal and business travel needs in the sprawling Texas landscape.

While the majority of customer feedback highlights excellent vehicle selection and quality service—such as the staff going "above and beyond" for a luxury rental—it is important for prospective renters to be aware of a customer report from September 2025 detailing a negative interaction with a specific manager concerning service to an Air Force Veteran with a service animal. Enterprise maintains a commitment to customer support, and local users are encouraged to rely on the general reputation of the brand while being mindful that management and staff experiences can vary. The agency's commitment to accessibility, including a Wheelchair accessible entrance and parking lot, legally and morally obligates them to serve all members of the community, including those with service animals, in a respectful and accommodating manner.

Location and Accessibility

The Enterprise Rent-A-Car location in Katy, Texas, is conveniently situated at 28355 W Ten Blvd., Katy, TX 77493, USA. This address places the facility near major transportation arteries, specifically off Interstate 10 (I-10), a critical east-west corridor across Texas. Its proximity to the I-10 ensures quick and easy access for customers traveling to or from the greater Houston area, or for those heading further west into Central and West Texas.

The location's accessibility features are a highlight for many Texas customers. The agency has a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating a commitment to serving all community members, ensuring a less stressful experience for patrons with mobility challenges. This physical accessibility, combined with flexible payment options, makes this branch a practical choice for a wide range of local users.

Services Offered

As a major vehicle rental provider, this Enterprise location offers a comprehensive suite of services designed to meet diverse transportation needs for the Texas market.

  • Car Rental Agency Services: Providing a wide-ranging fleet including economy cars, compact and full-size sedans, SUVs (such as the Chevrolet Tahoe or similar), pickup trucks (like the Ford F-150), and luxury vehicles (including Audi, BMW, and Mercedes models).
  • Van Rental Agency Services: Specializing in van rentals, including cargo vans for moving and large passenger vans (up to 12 and 15-passenger models) for group travel, family outings, or business transportation.
  • Active Military Discounts: Offering special discounted rates for active-duty military members, veterans, and their families, acknowledging their service to the nation.
  • Flexible Payment Options: Accepting multiple forms of payment, including major Credit cards, Debit cards, and NFC mobile payments, providing convenience at the counter.
  • After-Hours Service: Providing a secure drop-box option for customers needing to return the rental vehicle after the official business hours.
  • Refueling Service Options: Offering customers choices on how to handle fuel, including prepay fuel options, a 'We Refill' option, or the standard 'You Refill' option before return.
Features / Highlights

This Katy Enterprise branch incorporates several features that distinguish it as a customer-focused and community-aware local business.

  • Women-Owned Business: The location proudly identifies as a women-owned business, which may resonate with customers looking to support diverse entrepreneurship in the Texas area.
  • Support for Service Members: The availability of an Active military discount is a significant benefit for the vast military community across Texas, providing savings on leisure travel.
  • Full Physical Accessibility: The presence of both a Wheelchair accessible entrance and a Wheelchair accessible parking lot ensures that all members of the community can access their services with ease.
  • Broad Payment Technology: Acceptance of NFC mobile payments, in addition to traditional Credit cards and Debit cards, streamlines the checkout process using modern technology.
  • Diverse Premium Fleet: The ability to supply high-end luxury vehicles, confirmed by customers receiving models like Mercedes-Benz for special occasions, offers an exceptional option beyond typical rental cars.
  • Unwavering Customer Commitment: Positive reviews frequently cite the staff for offering "excellent service" and going "above and beyond," suggesting a strong internal culture of customer focus.
  • Comprehensive Vehicle Coverage: The combination of car, truck (via Enterprise Truck Rental affiliation), and van options under one brand ensures nearly every logistical need, from moving to pleasure travel, can be met.
Contact Information

For inquiries regarding reservations, vehicle availability, or specific policies, customers can contact the Katy Enterprise branch using the following information:

Address: 28355 W Ten Blvd., Katy, TX 77493, USA

Phone: (281) 395-6552

Mobile Phone: +1 281-395-6552

What is Worth Choosing Enterprise Rent-A-Car

For a Texas user, choosing the Enterprise Rent-A-Car location at 28355 W Ten Blvd is worth it primarily for its comprehensive service model and reliability as a nationally recognized brand. In a massive state like Texas, a rental agency that can cater to every type of travel—from a fuel-efficient sedan for commuting into Houston to a large passenger van for a family trip to the coast—is invaluable.

The agency’s key strengths lie in its specialized offerings: the distinction as a women-owned business, the crucial Active military discounts, and the commitment to full physical accessibility. These features signal an operation that is conscious of its community and dedicated to inclusion. The availability of high-demand vehicles, specifically the Van rental agency services, is a major differentiator in an area where group travel or DIY moving projects are common.

While the single report of a service issue highlights the importance of consistent management quality, the overall pattern of reviews praising the staff for excellent, accommodating service suggests a capable and attentive team. Texas renters seeking a wide selection of vehicles, flexible payment with modern options like NFC, and discounts for military service will find this Enterprise location to be a highly competitive and functional choice for their mobility needs.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

28355 W Ten Blvd., Katy, TX 77493, USA

Enterprise Rent-A-Car Reviews

An average rating of ★3.6 from 549 user reviews.

callmanagermini vantruckfull size carfuelluckreservationgentlemanemployee

★ 5★ 4★ 3★ 2★ 1

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