Enterprise Rent-A-Car

- 1001 Westbrook St, Portland, ME 04102

For Mainers and visitors flying into the Portland International Jetport (PWM), Enterprise Rent-A-Car at the airport’s transportation hub is a popular and professional choice for securing reliable transportation across the state. Located directly on the airport campus, this agency offers the convenience of an immediate transition from your flight to the driver's seat. Whether you need a fuel-efficient sedan for a city tour of Portland's Old Port or a spacious van for a family trip to Acadia National Park, Enterprise provides a diverse fleet to meet those unique Maine travel needs.

This particular Enterprise location holds the notable distinction of being an enterprise that identifies as **women-owned**. For customers who prefer to support diverse local business leadership, this is an important and commendable highlight. Beyond its commitment to professional service, the facility is also focused on inclusion, offering a **wheelchair accessible entrance** and **wheelchair accessible parking lot**, ensuring that travel remains possible and comfortable for all members of the community.

Customer experience at this location often reveals a distinct split between the streamlined efficiency of the local, on-site team and the frustrations caused by Enterprise's larger corporate phone structure. On the ground, the service is often exceptional. One customer shared a glowing review: “Maria Peralta was exceptional. Friendly, efficient, and professional. She helped ensure we were well taken care of, which was incredibly helpful considering we were traveling with our two young children and needed car seat rentals as well. The vehicle exceeded our expectations, and based on our recent experience we will definitely be renting from Enterprise again in the future.” This shows the high standard of care and professionalism that the local Portland staff strive to maintain, especially when dealing with the complexities of family travel.

However, the biggest challenge reported by users relates to communication outside of the physical counter. A renter described a critical breakdown: “When I called to speak to the rental desk in Portland ME it was impossible to reach that rental desk. Instead, the system kept re-routing me to an off premises person… Finally, when I did reach an effective speaker, he insisted that it was Enterprise’s policy that if I arrived within 24 hours, my rental would still be available at the same price. Good. But it is unacceptable that a customer is not allowed to reach the actual rental counter…” This valuable feedback underscores a key consideration for Maine travelers: while the local team is responsive and highly-rated once you are face-to-face, users must be prepared to navigate a complex and inflexible centralized phone system when dealing with unavoidable delays or changes prior to arrival.

In summary, Enterprise at PWM is a valuable, professional, and diverse-owned rental option that stands ready to serve your Maine travel needs, provided you are aware of the potential communication challenges when using their national customer service lines.

The Enterprise Rent-A-Car location is optimally positioned within the consolidated car rental area of the Portland International Jetport (PWM). This prime spot ensures maximum convenience for airport arrivals.

The specific address for this on-site location is:

Address: 1001 Westbrook St, Portland, ME 04102, USA

The rental counter is easily found inside the airport terminal area, adjacent to the baggage claim, eliminating the need for an external shuttle to reach your vehicle. Cars are typically parked in the adjacent parking garage, just a short walk from the counter. This integrated system is a significant advantage for travelers, especially during Maine’s colder seasons or when managing luggage. The location operates with extended hours, generally open from early morning (around 7:00 AM) to late evening (around 11:59 PM or 1:00 AM), seven days a week, to align with flight schedules.

In terms of access for all customers, the business is well-equipped with the following features:

• Wheelchair Accessible Entrance: Ensures smooth access to the rental counter for all patrons.
• Wheelchair Accessible Parking Lot: Provides dedicated, convenient parking spaces.
• On-Site Parking: Available for customers, simplifying the process for both picking up and dropping off vehicles.

Enterprise Rent-A-Car offers a comprehensive suite of services tailored to meet the varied transportation demands of Mainers and visitors to the region.

• Diverse Vehicle Fleet: Serves as a full car and van rental agency, offering categories that include:
  • Economy, Compact, Standard, and Full-Size Cars for general travel and fuel efficiency.
  • SUVs (Small to Premium) for family trips or navigating varied Maine roads.
  • Minivans and Passenger Vans (including 12- and 15-passenger options) for large group transportation.
  • Pickup Trucks, often useful for hauling gear or for local utility needs.
  • Luxury vehicles for special occasions or business travel.
• After-Hours Returns: Provides a secured key drop-box system, allowing customers to return vehicles outside of stated business hours, with liability ending once an Enterprise employee inspects the vehicle the next business day.
• Child Safety Seat Rentals: Available upon request, essential for families traveling with young children, as highlighted by a positive customer review.
• Flexible Payment Options: Accepts various forms of payment at the counter:
  • Major Credit Cards.
  • Debit Cards (subject to location-specific policies and required deposits).
  • NFC Mobile Payments for quick, contactless transactions.
• Refueling Service Choices: Customers are given three options for handling fuel at return: pre-pay for a tank of fuel at a discounted rate, have Enterprise refill the tank and charge the market rate plus a service fee, or refill the tank yourself before returning.
• One-Way Rentals: Allows for the convenience of picking up the vehicle in Portland and dropping it off at another Enterprise location elsewhere (subject to availability and fees).

Several key features make Enterprise at the Portland Jetport a standout choice for local and incoming travelers, beyond the standard car rental offerings.

• Women-Owned Business: Proudly identifies as a **women-owned** enterprise, appealing to customers who wish to support diverse business ownership in the Maine economy.
• Active Military Discounts: Offers **active military discounts**, providing valued savings for service members traveling through PWM.
• Exceptional Local Staff: The team features highly-rated personnel, like Maria Peralta, who are noted for being **friendly, efficient, and professional**, providing a high-touch, personalized experience, especially for families.
• Seamless Airport Access: Direct location inside the terminal building at 1001 Westbrook St minimizes walking distance and eliminates the need for external shuttles for both pick-up and return.
• Enterprise Plus Program: Provides loyalty benefits, including points, exclusive offers, and the potential for vehicle upgrades for frequent renters.

To connect with Enterprise Rent-A-Car for reservations or information related to the Portland International Jetport location, use the following contact details. It is important to remember the feedback that direct line access to the counter staff may be challenging due to a centralized call system.

Address: 1001 Westbrook St, Portland, ME 04102, USA

Phone: (844) 996-0644

Mobile Phone: +1 844-996-0644

Choosing Enterprise Rent-A-Car at the Portland International Jetport is worth it for travelers who value **premium on-site service**, desire a vast and reliable **fleet of vehicles**, and prioritize supporting **diverse-owned businesses**. The key advantage is the seamless, convenient access directly from the baggage claim to the counter, which removes the common frustration of airport-adjacent shuttles. This efficiency is critical for time-sensitive travel or in the face of unpredictable Maine weather.

The major draw for many customers is the proven excellence of the local team, with employees repeatedly praised for their professionalism and helpfulness, especially when addressing complex needs such as required car seat rentals for young families. Knowing you have a dedicated, professional team like Maria Peralta's to rely on at the moment of pickup provides significant peace of mind.

However, the biggest consideration for potential renters must be the customer support system. If you anticipate flight delays or need to make urgent changes before you arrive at the counter, be prepared for the possibility of lengthy calls and an inability to speak directly with the Portland staff. To guarantee a smooth experience, travelers should try to secure their reservation well in advance and, if delays occur, arrive with all documentation and the expectation that the local, on-site personnel will ultimately be the ones to resolve the issue effectively. By choosing Enterprise, you are choosing a well-regarded, accessible, and women-owned business that is an integral part of the Portland travel infrastructure.

Enterprise Rent-A-Car

1001 Westbrook St, Portland, ME 04102, USA