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Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 11137 Westwood Loop, San Antonio, TX 78253

Car rental agency, Van rental agency ★4.0

11137 Westwood Loop, San Antonio, TX 78253, USA

4.0
I have had to go through enterprise on 2 occasions in the last couple of months. The first time the service was good as far as be able to pick me up from the collision center I dropped my car off to. However the vehicle was only cleaned on the outside. The inside was still dirty and had stains on the seats. I pointed it out to ask the employee about it to make sure I wasn’t gonna be charged when it got returned with stains on it and I was told that they don’t worry about that part, just the dent and things on the outside or major rips and tears. But it was definitely not cleaned on the inside. Then my most recent experience is always being told over the phone to schedule a time to come in and I’d be shown what cars are available for rent and when I come up there, there’s none. This time around my car was totaled and the rental car should be an easy smooth process out of all this. The first day I went to pick up my rental initially an SUV had just been returned otherwise my option was going to be a minivan. And although the car drove fine, I found out there was absolutely no wiper fluid. The stereo kept blanking out. And every time I called to find out if there’s other vehicle options to trade it in, I would be told they don’t have any. They have to wait for their new reservations first and then see what they have available. I’ve had that experience at multiple branches ended up once with a car that was not safe to drive And had to trade it in again and no offense, but I understand new reservations come in every day, but mine has been of no importance since it came in. I don’t know if that’s because insurance is paying so they’re making less money on my reservation, but It gets old. I am grateful insurance covers a rental during this process, but when I’m still paying a couple hundred dollars a month for a brand new vehicle that’s just a year old that was totaled due to somebody else. Honestly, my expectation is to drive an equally nice vehicle or at least have options But to constantly be told we have nothing. We have nothing and I can go online in the parking lot and make a reservation for the same vehicle, I’m asking for if you don’t have any available then it shouldn’t allow me to make a reservation online for it. I should not have to call every day to see if they will have new vehicles turned in or drive around to all the different branches. Insurance or self-pay a reservation is a reservation and when The billing was switched from the other driver’s insurance to my insurance taking over and enterprise wants me to come up that next morning to get the contract ended and this other one started I’m told that they have vehicles I can look at to switch mine out for and when I show up yet again they do not. But like I said if I go online to make a reservation, it shows that they have vehicles available apparently, just not for my insurance paid reservation. - Amanda Drozdyk
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Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

Hello, fellow Texans! In our bustling state, maintaining mobility is key, whether it's for daily commutes, essential appointments, or embarking on a much-needed road trip. When your own vehicle is out of commission, or you simply need an extra set of wheels, finding a reliable car rental service right here in San Antonio becomes a top priority. Enterprise Rent-A-Car, a name many of us know and trust, has a convenient location at 11137 Westwood Loop in San Antonio, aiming to provide solutions for your temporary transportation needs.

Enterprise Rent-A-Car is a well-established brand globally, known for its extensive fleet and broad presence in local communities. This particular branch on Westwood Loop is one of many in San Antonio, strategically placed to serve residents in the western and northwestern parts of the city. For Texans, this means accessibility and a familiar name when a rental car is needed. Whether you're dealing with a car repair, planning a family outing, or require a vehicle for business purposes, Enterprise aims to offer a suitable option.

A positive car rental experience hinges on several factors: vehicle availability, cleanliness, mechanical reliability, and, perhaps most importantly, customer service. This article is designed to give you a clear, engaging, and factual overview of what you can expect from the Enterprise Rent-A-Car at 11137 Westwood Loop. We'll cover its strategic location, the array of services it typically provides, key features that define the Enterprise experience, and how to get in touch. Our goal is to equip you, as a local user, with the necessary information to determine if this location is the right choice for your next vehicle rental in the San Antonio area.

While customer experiences can sometimes vary, Enterprise generally strives to deliver on its commitment to customer satisfaction and a well-maintained fleet. Let's explore the specifics of what this San Antonio branch brings to the table for its local clientele.

Location and Accessibility

The Enterprise Rent-A-Car branch in question is located at 11137 Westwood Loop, San Antonio, TX 78253, USA. This address places it in the expanding far west side of San Antonio, an area that has seen significant residential and commercial growth. Westwood Loop itself is a local thoroughfare that provides good connectivity to surrounding neighborhoods and main arteries, making the branch relatively easy to access for residents in the vicinity.

For Texans residing in or frequently visiting the far west and northwest areas of San Antonio, this location offers significant convenience. It avoids the need to travel into the denser, more congested parts of the city for a rental vehicle. The proximity to Loop 1604, a major highway encircling San Antonio, further enhances its accessibility, allowing for smoother travel to and from the rental office from various directions within the city. This is particularly beneficial for those relying on shuttle services from collision centers or homes, as it contributes to prompt service.

While specific building details are not provided beyond the address, Enterprise branches are typically designed for easy customer navigation with clear signage and dedicated parking. The location in a developing commercial area suggests a modern facility equipped to handle rental operations efficiently. This accessibility makes it a practical choice for a wide segment of the San Antonio population, catering to both planned rentals and more immediate needs.

Services Offered

  • Diverse Vehicle Selection: Enterprise typically offers a wide range of vehicles to meet various customer needs, including economy and compact cars for fuel efficiency, full-size sedans for comfort, SUVs (compact, midsize, standard, full-size, premium, and 7-passenger) for space and versatility, minivans for larger groups, and sometimes specialty vehicles like trucks or luxury cars.
  • Insurance Replacement Rentals: A primary service often utilized by locals, providing rental vehicles to customers whose cars are undergoing repairs after an accident, often involving direct billing to insurance companies.
  • Customer Pick-Up Service: Enterprise is well-known for its "We'll Pick You Up" service, where they can pick up customers from their home, office, or repair shop within a specified radius, transporting them to the rental branch to complete paperwork and pick up their vehicle. (Note: It's always best to confirm availability and schedule this service in advance.)
  • Flexible Rental Periods: Offering rental options for daily, weekly, or monthly durations to accommodate a variety of short-term or extended transportation requirements.
  • Optional Protection Products: Customers have the option to purchase various protection products, such as Damage Waiver (DW), Personal Effects Coverage (PEC), and Roadside Assistance Protection (RAP), to enhance coverage during the rental period. (Note: These are optional and not mandatory for rental.)
  • Additional Driver Options: Allows for adding authorized additional drivers, typically a spouse or domestic partner without extra charge, while other additional drivers may incur a daily fee. All additional drivers must meet age and license requirements.
  • Refueling Options: Provides choices for how customers can handle fuel at return, including prepaying for fuel, having Enterprise refuel and charging a service fee, or refilling the tank themselves before return.

Features / Highlights

  • Known for Customer Service: Enterprise generally aims for high standards in customer service, with many reviews across its network highlighting friendly and professional staff who are often willing to go the extra mile to assist customers.
  • Extensive Local Network: As part of Enterprise's extensive presence, this branch is one of many in San Antonio, allowing for flexibility in pick-up and drop-off locations within the metropolitan area.
  • Shuttle Service Convenience: The availability of a shuttle service from repair shops or homes significantly enhances convenience, especially for customers without immediate access to transportation.
  • Variety of Vehicle Sizes and Types: The ability to choose from a wide array of vehicles means that customers can often find a car that precisely fits their needs, whether for economy, capacity, or specific features.
  • Cleanliness and Maintenance Focus: While individual vehicle cleanliness can vary, Enterprise generally aims to provide vehicles that are well-maintained and clean for customer use.
  • Online Reservation System: Customers can easily browse availability, compare vehicle types, and make reservations online, streamlining the booking process.

Contact Information

For Texans in San Antonio needing car rental services, the Enterprise Rent-A-Car branch on Westwood Loop can be reached using the following contact details:

Address: 11137 Westwood Loop, San Antonio, TX 78253, USA

Phone: (210) 247-6025

Mobile Phone: +1 210-247-6025

It is always a good practice to call the branch directly to confirm vehicle availability, clarify rental policies, or arrange for their pick-up service, especially during busy periods. Direct communication ensures that your specific needs are understood and addressed, contributing to a more seamless rental experience.

Conclusion: Why this place is suitable for locals

For residents of San Antonio and the surrounding areas in Texas, Enterprise Rent-A-Car at 11137 Westwood Loop offers a suitable and practical solution for various car rental needs. Its location in the growing far west side of San Antonio makes it highly accessible for a significant portion of the local population, avoiding the need to navigate through downtown traffic. This geographical convenience is a major advantage for Texans seeking efficiency in their busy lives.

The core services, particularly the insurance replacement rentals and the "We'll Pick You Up" service, are immensely beneficial for locals dealing with the often-stressful situation of vehicle repairs after an accident. This level of support can alleviate significant logistical burdens. While isolated experiences may vary, the positive feedback regarding courteous and professional staff underscores Enterprise's general commitment to customer satisfaction, which is a crucial factor for a positive rental experience.

Furthermore, the wide selection of vehicles ensures that locals can find a car that truly matches their requirements, whether it's an economical sedan for daily commutes, a spacious SUV for family travel, or a larger vehicle for specific purposes. The consistency and reliability associated with a global brand like Enterprise, combined with the convenience of a local branch, make this Westwood Loop location a solid choice for San Antonians seeking dependable and accessible car rental services in the Lone Star State.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

11137 Westwood Loop, San Antonio, TX 78253, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4 from 244 user reviews.

insurancemanagercallteamcontractchoicepayemployeesunderstandingpickup

★ 5★ 4★ 3★ 2★ 1

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