Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents of California, particularly those in the dynamic city of Santa Monica, having access to a reliable and flexible car rental service is often essential. Whether you're planning a weekend getaway to Las Vegas, need a temporary vehicle while yours is in the shop, or simply require extra wheels for local errands, finding a trusted car rental provider is paramount. This article will guide you through the offerings of Enterprise Rent-A-Car on Santa Monica Blvd, a well-established name known for its commitment to customer service and wide selection of vehicles, ensuring you have all the information to make your next rental experience seamless.
Enterprise Rent-A-Car has built a strong presence across the United States, and its Santa Monica Blvd location exemplifies its dedication to customer satisfaction. As highlighted by local reviews, even when faced with unexpected situations, the staff goes "above and beyond" to ensure customers are "taken care of." This adaptability and focus on making it work for the customer distinguish Enterprise as a reliable partner for all your transportation needs in Santa Monica and beyond. Their ability to match vehicles to customer needs and provide quick, helpful service ensures a positive experience for Californians on the go.
Location and Accessibility
The Enterprise Rent-A-Car branch on Santa Monica Boulevard is strategically located to offer excellent accessibility for residents throughout Santa Monica and surrounding areas. You can find their office at:
2703 Santa Monica Blvd, Santa Monica, CA 90404, USA
This central Santa Monica address places Enterprise within easy reach of various local neighborhoods, businesses, and attractions. Its location away from the immediate airport chaos means a more relaxed and efficient pick-up and drop-off process for locals, often avoiding the longer lines and higher costs typically associated with airport rentals. The convenient access to major roads and local arteries ensures that you can quickly get on your way, whether your destination is within Santa Monica, across Los Angeles, or further afield in California or even Las Vegas, as one customer attested.
Services Offered
Enterprise Rent-A-Car on Santa Monica Blvd provides a comprehensive suite of services designed to meet diverse customer needs, from everyday use to special trips:
- Wide Range of Vehicle Classes: Enterprise offers a diverse fleet to suit various preferences and purposes. This includes fuel-efficient economy and compact cars for urban driving, comfortable mid-size and full-size sedans, spacious SUVs (including options like the Chevrolet Equinox and Chrysler Pacifica mentioned in reviews, as well as 7-seater, 8-seater, and 9-seater options), minivans for family travel, and pickup trucks for hauling needs. While less common at neighborhood branches, some Enterprise locations offer exotic and luxury vehicles.
- Flexible Rental Durations: Whether you need a car for a single day, a weekend getaway, a week, or a longer-term rental (e.g., for a car being serviced), Enterprise provides flexible rental options to align with your specific schedule.
- One-Way Rentals: Enterprise often facilitates one-way rentals, allowing you to pick up a car at this Santa Monica location and drop it off at another Enterprise branch, which is highly convenient for extended trips across California or to neighboring states like Nevada. Note that some vehicle classes or specific routes may incur additional fees or restrictions. Most vehicles rented in the US can be driven throughout the US and Canada, but not into Mexico.
- Complimentary Pick-Up Service: At participating local branches like this one, Enterprise often offers a convenient pick-up service from your home, office, or repair shop. This service, as praised by a customer whose car was being serviced and was picked up by Jordan, significantly enhances convenience for locals. It's always advisable to confirm availability and arrange this service directly with the branch when booking.
- Online Reservation and Modification: Their user-friendly website and mobile app allow for seamless booking, modification, or cancellation of reservations, giving you control over your rental experience from anywhere.
- Optional Add-ons: Customers can enhance their rental with various add-ons, including GPS navigation systems, child safety seats, and various protection plans such as the Damage Waiver (DW). DW can waive or reduce the renter's financial responsibility for loss or damage to the rental vehicle, subject to specific terms and conditions.
- Refueling Options: Customers have choices on how to handle fuel, including prepaying for a full tank, having Enterprise refuel it upon return (with a service charge), or refilling it yourself before dropping off the vehicle to avoid extra costs.
- 24/7 Roadside Assistance: Enterprise provides 24-hour roadside assistance for mechanical faults, ensuring peace of mind during your rental period. For non-mechanical issues like lost keys, flat tires (if not due to mechanical fault), or running out of fuel, additional roadside assistance plans may be offered.
Features / Highlights
Enterprise Rent-A-Car on Santa Monica Blvd distinguishes itself through several key features that prioritize customer satisfaction and operational efficiency:
- Exceptional Customer Service and Flexibility: Numerous reviews highlight the friendly, helpful, and attentive nature of the staff. Customers praise the team for going "above and beyond" and finding ways to "make it work," even when initial bookings can't be fully accommodated (e.g., substituting an SUV with a sedan for a Vegas trip). This commitment to resolving issues and ensuring a positive experience is a consistent strong point.
- Reliable and Well-Maintained Vehicles: While the exact vehicle received may vary from the booking (as can happen in the rental industry), customers generally report that the cars "ran great" and are well-maintained, providing a reliable mode of transport. The staff also ensures prompt service to get you on your way quickly.
- Convenient Local Pick-Up Service: The availability of a pick-up service from a local dealership or home is a significant convenience for Californians, especially those whose personal vehicles are being serviced. This personal touch saves time and hassle.
- Enterprise Plus® Loyalty Program: This free program allows members to earn points on qualifying rentals, which can be redeemed for free rental days with no blackout dates, providing a valuable benefit for frequent renters within California and beyond.
- Transparent Policies: Enterprise provides clear information on rental policies, including age requirements (typically a minimum age of 21, with youthful driver charges for those 21-24), additional driver policies (spouse/domestic partner often an authorized driver without extra fee), and cross-border driving limits (US and Canada generally permitted).
- Strategic Location for Local Needs: Being situated on Santa Monica Boulevard, this branch offers a practical alternative to airport rentals, making it ideal for daily use, local explorations, or starting a road trip without the airport's added complexities.
- Professional and Attentive Staff: Specific shout-outs to team members like Jordan demonstrate the positive impact of dedicated staff who prioritize getting customers "out quickly" and providing helpful service.
Contact Information
For direct inquiries, reservations, or specific questions about vehicle availability and policies, you can reach the Enterprise Rent-A-Car Santa Monica Blvd branch using the following details:
Address: 2703 Santa Monica Blvd, Santa Monica, CA 90404, USA
Phone: (424) 416-5073
Mobile Phone: +1 424-416-5073
It's always recommended to call ahead, especially if you have specific vehicle preferences or require the pick-up service, to ensure the best possible experience and confirm current operating hours.
Conclusion: Why This Place is Suitable for Locals
For residents of Santa Monica and the wider California region, Enterprise Rent-A-Car at 2703 Santa Monica Blvd is an exceptionally suitable and highly recommended choice for car rental needs. The consistent positive feedback from real customers underscores the branch's unwavering commitment to excellent customer service, even when faced with unforeseen circumstances. The ability of the staff to be "friendly, helpful, and make sure I was taken care of," and to "always find a way to make it work," provides immense peace of mind for busy Californians.
The branch's convenient Santa Monica location offers easy access, making it ideal for local errands, temporary vehicle replacements (e.g., when your car is in the dealer for service), or starting a scenic drive across California to destinations like Las Vegas. The availability of a diverse fleet, coupled with essential services like complimentary pick-up and 24/7 roadside assistance, ensures a smooth and reliable rental experience. For Californians who prioritize convenience, flexibility, and a customer-first approach, Enterprise Rent-A-Car on Santa Monica Blvd stands out as a reliable and trusted partner for all their car rental requirements, ensuring every journey is as smooth as possible. Their dedication truly makes them a local favorite.
Enterprise Rent-A-Car Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2703 Santa Monica Blvd, Santa Monica, CA 90404, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I reserved an SUV for a trip to Las Vegas for the SBC show, but when I arrived, only a small sedan was available. Even though it wasn’t what I originally booked, the staff was friendly, helpful, and made sure I was taken care of. The car ran great and the trip went smoothly. Appreciate the customer service and flexibility—Enterprise always finds a way to make it work. Thank you!
Apr 15, 2025 · GRINDEnterprise rental was excellent the car I had was similar to my car being serviced, the staff was great, Jordan picked me up from dealer was very helpful and got me out quickly so I could go pick up my wife from her appointment, will recommend to friends, and family! Peace
Jun 04, 2025 · KG RocOne of the worst rental car places I've delt with. To make a long story short , the employees are scamming liars. They kept beating around the bush about my refund that I was told multiple times I would be getting back . They don't ever call back. Two weeks later still no call back, I kept having to call. They kept blaming finance and accounting and said they had to Fix the issue , then the next day they said it was a computer glitch ?! They stopped taking my calls since they can see caller id .I called cooperate only to be told BY COOPERATE that they were LYING , all they had to do was close the account and I would receive my full deposit back. Extremely frusting and disappointing. AND STILL no CALL BACK , the managers and employees need cooperate training. If you read yelp and google reviews this is something that the employees constantly do. Management takes no consideration , Jospeh the manager laughed durning the phone call and tried to play it off as a cough , extremely unprofessional. STEER CLEAR from this establishment , unless you like poor customer service and scammers.
Mar 01, 2025 · Violet OrpillaI had the absolute worst experience with Caliber Collision on Pico Blvd, Santa Monica and Enterprise on Santa Monica Blvd. This all happened during an already stressful time, with the Los Angeles fires adding to the chaos. I dropped off my car on Monday, January 6th, to fix a small scratch and one-inch dent on the bumper. It was minor damage, but my car insurance suggested using Caliber Collision, and I rented a car from Enterprise as they recommended.After four days, on Friday, January 10th, Caliber called to tell me my car was ready. I drove back from my friend’s place, where I was staying after being evacuated due to the fires, only to find the repair was completely unacceptable. The damage was still visible—it had just been painted over! They charged my insurance $2,200 for this “repair,” and it wasn’t even for a new bumper, just a bad paint job.Hike, the person handling my case, admitted the job wasn’t done correctly and agreed to take the car back to fix it. However, his attitude was dismissive, and he gave no explanation. He told me to return to my rental car, but when I got to Enterprise, they said my insurance needed to extend the rental coverage. After many calls, the insurance adjuster talked to Caliber and confirmed they would handle the rental situation—something Hike had failed to mention.I waited over three hours for Caliber to confirm a reservation with Enterprise, which the rental agent said was highly unusual since this process typically takes 15 minutes. This delay was incredibly frustrating, especially as I was dealing with the pain of two broken ribs from a previous accident. Eventually, I got the rental and barely used it, only driving to the doctor once.On Wednesday, January 15th, Caliber called at 4:40 PM, with no prior notice, to say my car was finally ready. I mentioned I needed to drop off the rental, and they told me I could leave it at their office and they would handle it. This time, the repair on my car was done correctly. However, before leaving, I specifically asked Hike if I needed to sign any paper release form or do an inspection of the car to confirm I was getting it back in good condition. He dismissed it, saying it wasn’t necessary, but I insisted on a visual inspection anyway. Everything appeared to be in good condition at the time, so I left.Friday, January 17th, Enterprise called to inform me that the rental car was returned with damage, and I’m now being held responsible for it! This is absolutely unacceptable and unprofessional. Caliber Collision at 2728 Pico Blvd, Santa Monica, completely mismanaged the situation, provided misleading information, and failed to handle the rental process properly. And it turns out that Enterprise is aware and accepts rentals drop off at Caliber’s offices without proper close out procedures. Their behavior is sketchy and reflects a complete lack of accountability. Avoid this place at all costs.On Monday the 20th, Jack, the store manager of Caliber Collision, spoke to me. He claimed to understand the situation and admitted the company’s mistakes in guiding customers to drop off rentals at their office without properly closing out the case. This failure leaves drivers responsible for the rental after it’s left at the shop. Jack assured me that Caliber Collision was handling the situation with Enterprise and implied the damage was minimal, with no charges.However, when I contacted Enterprise, Johnny informed me they were pursuing a claim for damages through my insurance and confirmed there was damage for which they were holding me accountable. He dismissed completely the situation and denied to give me any information to speak to his supervisor. Neither Caliber Collision nor Enterprise has taken responsibility for their malpractice and misleading information, which directly contradicts their own policies.I am escalating this issue to the Better Business Bureau, Federal Trade Commission and California Department of Consumer. This level of negligence and lack of accountability is unacceptable!
Jan 24, 2025 · Claudia CarreraFriendly staff everything went very well for me. My experience was amazing with this location. I would recommend this location for excellent service and friendly staff car was great.
Mar 19, 2025 · curtis bennett
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