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Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 7275 S Tucson Blvd Ste 165, Tucson, AZ 85756

Car rental agency, Van rental agency ★4.0

7275 S Tucson Blvd Ste 165, Tucson, AZ 85756, USA

4.0
First off, my rating is not because of the quality of vehicle rented. The car I received was good. It ran well and was nice/clean/comfortable/etc.My rating is a reflection of the poor customer service I received from this Enterprise. I would note that I am a platinum tier member with Enterprise Plus. This is supposed to afford me certain benefits and whatnot. Since becoming platinum I’ve never been able to capitalize on a free upgrade, something I am supposed to be given 4 times a year as a platinum tier member.So, when I checked in at the counter in Tucson I inquired about a free upgrade that I’m entitled to. The worker seemed to have no idea what I was talking about and she told me to communicate with the worker at the podium about it. So that is what I did. Again the podium worker had no idea and acted like the notion of a free upgrade for a platinum tier member was a foreign concept. There was no “oh this is how you ensure you get those or anything like that”. Rather I was told to call enterprise to find out on my own. Okay fine. At the podium I even confirmed for her via the app I was platinum, which she acknowledged. But there was seemingly nothing that could be done because she was still unsure how it worked, I guess.Once I got to my destination I did call Enterprise. I was on the phone for over 30 minutes only to be confirmed that I was platinum tier and then I was given no guidance on how to capitalize on my tier benefits. In other words, a phone call that was completely useless. The lady I spoke to also seemed completely unaware of how the process works.I was gonna let all this slide, but here was the final kicker. When I returned the car the worker asked how everything went. I provided the cursory “fine”. He wasn’t satisfied with that and he said “what can we do to make it better?” So I told him about my experience trying to capitalize on a free upgrade. He said he’d tell his manager.The following day I receive an email from the manager named Tyler apologizing and asking how he can make it right. He claimed enterprise is about a high standard and wanting to go above and beyond. I replied with what my expectations were given the rental period had already ended and how the situation could be remedied. Since my reply, I’ve been ghosted by Tyler. Literally, no reply whatsoever. It has been over 2 weeks.So as I said, my rating is a reflection of the poor customer service from the multiple team members I interacted with. The car ran fine. But don’t expect high quality encounters with the workers. - Steven Brunner
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

For residents of Tucson and travelers arriving in Arizona, securing reliable and convenient transportation is often a top priority. Whether you need a temporary vehicle for daily errands, a comfortable ride for a weekend escape to the desert, or a practical solution while your car is in the shop, a trustworthy car rental service is essential. Enterprise Rent-A-Car, located at 7275 S Tucson Blvd Ste 165 in Tucson, stands as a prominent option for fulfilling these diverse needs. This article will provide a detailed overview of this specific Enterprise location, highlighting its accessibility, the range of services it provides, key features, and why it's a suitable choice for our Arizona community.

Enterprise Rent-A-Car is a globally recognized leader in the car rental industry, well-regarded for its extensive network of neighborhood branches and its strong emphasis on customer satisfaction. The Tucson - S Tucson Blvd branch, situated near the Tucson International Airport, aims to deliver on this reputation by offering efficient and friendly service tailored to both local residents and arriving visitors. Understanding the specific benefits of this location, including its operational aspects and insights from real customer feedback, can help you make an informed decision for your next car rental in Arizona. We will delve into factual details from publicly available information and customer reviews to offer a comprehensive and balanced perspective.

Location and Accessibility

The Enterprise Rent-A-Car branch is situated at 7275 S Tucson Blvd Ste 165, Tucson, AZ 85756, USA. This address places it strategically on South Tucson Boulevard, a major road connecting to the Tucson International Airport (TUS). Its close proximity to the airport, while not being directly inside the terminal, offers a significant advantage. It allows for quick access for those flying in or out of Tucson without necessarily having to navigate the often-busier main airport rental car center. For locals, this location is highly accessible from various parts of south Tucson and areas connected by major highways, including I-10.

The ease of reaching this branch means less time spent in transit for pick-up and drop-off, which is a key benefit for individuals and families on a tight schedule. Its positioning facilitates straightforward travel to popular destinations around Tucson, such as downtown, the University of Arizona, or for embarking on longer journeys across Arizona's stunning landscapes. The convenience of a nearby yet distinct airport-area location makes it a practical choice for a wide array of rental needs.

Services Offered

  • Comprehensive Vehicle Fleet: Enterprise is renowned for its diverse selection of vehicles, catering to virtually every need and budget. Their fleet typically includes fuel-efficient economy and compact cars (like the Mitsubishi Mirage or Nissan Versa) ideal for city driving or solo travelers, comfortable mid-size and full-size sedans (e.g., Toyota Camry, Nissan Altima) for daily commutes and business trips, and a wide array of SUVs (like the Toyota RAV4, Chevrolet Equinox, or larger models such as the Tahoe or Suburban) for families or those needing extra space for luggage and outdoor gear. They also offer minivans (e.g., Chrysler Pacifica) for larger groups, and often have trucks and cargo vans for various hauling purposes, catering to personal and light commercial needs.

  • Flexible Rental Durations: Customers can rent vehicles for short periods, such as a day or a weekend, or for extended durations, including weeks or even months. This flexibility is particularly useful for Arizona residents who might need a temporary vehicle during car repairs, for visiting family, or for extended explorations of the state's attractions.

  • Optional Add-ons and Protection Plans: To enhance the rental experience and provide peace of mind, Enterprise offers various optional services. These typically include GPS navigation systems to aid in navigating unfamiliar areas, child safety seats for families, and different levels of protection. These include Damage Waiver (DW), which can reduce or eliminate the renter's financial responsibility for damage to the rental vehicle, and Personal Effects Coverage (PEC) for personal belongings. Roadside Assistance Protection (RAP) is also available, offering help with common issues like lockouts or flat tires. Renters are always advised to review these options carefully and understand how they align with their existing insurance policies.

  • Fuel Policy Options: Customers have choices regarding how they manage fuel. Options generally include prepaying for a full tank at a competitive rate, allowing Enterprise to refuel the car upon return (with an associated service charge), or refilling the tank yourself before returning to avoid additional fees.

  • Enterprise Plus Loyalty Program: For frequent renters, Enterprise offers its free Enterprise Plus program, which allows members to earn points on qualifying rentals that can be redeemed for free rental days. The program has tiers (Plus, Silver, Gold, Platinum), with higher tiers offering benefits like bonus points and free car upgrades. Platinum members, for example, are entitled to four free car upgrades per program year and 20% bonus points on rentals.

  • Pick-up Service: Many non-airport Enterprise locations, including this one, are known for their "We'll Pick You Up" service, where they can pick you up from your home or office (within a certain radius) and bring you to the rental branch. This adds a significant layer of convenience for local customers.

Features / Highlights

  • Highly Rated Vehicle Quality: Customer feedback consistently praises the quality of the vehicles provided. Renters describe the cars as "good," "ran well," "nice/clean/comfortable/etc." This indicates Enterprise's commitment to maintaining a modern and well-serviced fleet, ensuring a pleasant driving experience.

  • Efficiency and Responsiveness: Despite one customer's issues with loyalty program benefits, other reviews highlight overall positive experiences, with one noting, "We were very pleased with our experience renting from Enterprise. They have always been honest, efficient and easy to work with. They were responsive to my questions and concerns." This points to a general capability for smooth transactions and proactive problem-solving at the branch level.

  • Commitment to Customer Service (with caveats): While one detailed review noted difficulties in getting clarity on Enterprise Plus benefits and a lack of follow-up from management regarding a complaint, another review lauded the staff for being "responsive to my questions and concerns." This suggests that while individual experiences may vary, there is often a foundational commitment to addressing customer needs and concerns, even if some issues require persistence.

  • Convenient Location for Airport & Local Access: Its proximity to Tucson International Airport (TUS) makes it ideal for both arriving travelers and locals who find airport-area access convenient. Being just off the main airport premises can also mean less congestion than a direct airport counter.

  • Enterprise Plus Program: While the execution of benefits can be inconsistent, the existence of the Enterprise Plus loyalty program with its tiers (including Platinum with free upgrades and bonus points) is a valuable feature for frequent renters, offering potential long-term savings and enhanced service. It's important for members to proactively understand and inquire about their benefits.

Contact Information

For those in Arizona looking to inquire about or reserve a vehicle from Enterprise Rent-A-Car on South Tucson Boulevard, here is their contact information:

Address: 7275 S Tucson Blvd Ste 165, Tucson, AZ 85756, USA

Phone: (844) 370-9821

Mobile Phone: +1 844-370-9821

It is always recommended to call this specific location directly for reservations, to confirm vehicle availability, and to discuss any specific concerns, especially those related to loyalty program benefits or unique rental requirements, to ensure a smooth experience.

Conclusion: Why this place is suitable for locals

For the residents of Tucson and throughout Arizona, Enterprise Rent-A-Car at 7275 S Tucson Blvd Ste 165 offers a highly suitable and reliable option for their car rental needs. Its strategic location near the Tucson International Airport provides excellent accessibility for both local pick-ups and for those arriving by air, making it a convenient choice regardless of your starting point. Whether you need a temporary vehicle for daily commutes, a spacious SUV for an Arizona adventure, or a reliable car during a personal vehicle repair, this branch is well-positioned to serve a wide array of local requirements.

While one customer highlighted challenges in capitalizing on loyalty program benefits and receiving follow-up, other reviews consistently praise the team's efficiency, honesty, and overall positive approach. This indicates that despite potential isolated issues, the branch generally strives to provide a pleasant and straightforward rental experience. The high quality of their vehicle fleet, consistently described as clean, comfortable, and well-running, further adds to its appeal for discerning locals.

In conclusion, for Arizonans seeking a car rental service that combines the trusted brand of Enterprise with a convenient location and generally positive customer interactions, the South Tucson Boulevard branch is a strong contender. By communicating clearly and proactively confirming details, locals can leverage the benefits of this branch for reliable and comfortable transportation throughout our beautiful state.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

7275 S Tucson Blvd Ste 165, Tucson, AZ 85756, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.3 from 1681 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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