Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents and visitors navigating the vibrant and expansive landscape of Miami, Florida, having access to a reliable vehicle is often more than a convenience – it's a necessity. Whether your personal car is in the shop, you need extra wheels for a family trip to a Florida theme park, or you’re exploring the diverse neighborhoods of South Florida, Enterprise Rent-A-Car at 13511 SW 137th Ave in Miami, FL, stands as a prominent option for your transportation needs. As a globally recognized brand, Enterprise brings a vast fleet and a commitment to customer service, aiming to provide solutions for various local requirements.
In a sprawling metropolitan area like Miami, with its distinct communities and varied lifestyles, the need for flexible and accessible car rental services is constant. Enterprise understands that locals are often looking for practical, temporary vehicle solutions that integrate seamlessly into their busy lives. This particular branch aims to cater to the Southwest Miami-Dade community, offering a range of vehicles and a customer-focused approach to ensure you get on the road quickly and efficiently.
While the brand aims for consistent service across all locations, individual experiences can vary. It's important for local users to understand what to expect from their chosen branch, leveraging the positive aspects while being aware of potential challenges. Our goal is to provide a balanced and factual overview of what Enterprise Rent-A-Car on SW 137th Ave offers to the Florida community.
Enterprise Rent-A-Car is conveniently located at 13511 SW 137th Ave, Miami, FL 33186, USA. This strategic address places the branch within easy reach for residents and businesses across Southwest Miami-Dade County. SW 137th Avenue is a major north-south artery, providing straightforward access from various surrounding communities such as Kendall, West Kendall, Country Walk, and other parts of South Miami.
The accessibility of this location makes it a practical choice for locals who need a car without the added travel time or complexities often associated with airport rental counters. Its position within a thriving residential and commercial area means customers can quickly pick up their vehicles and get back to their daily routines or embark on their journeys. Being situated in the 33186 zip code ensures it serves a significant local population seeking convenient, neighborhood-based car rental services.
Enterprise Rent-A-Car at 13511 SW 137th Ave offers a comprehensive range of car rental services designed to meet diverse transportation needs. These typically include:
Diverse Vehicle Fleet: Customers can choose from a wide array of vehicle classes, including:
- Economy and Compact Cars: Ideal for fuel efficiency and city driving.
- Mid-size and Full-size Sedans: Comfortable for daily commutes and longer trips.
- SUVs: Ranging from small crossovers to large SUVs, suitable for families, groups, or those needing extra cargo space.
- Minivans: Providing ample seating and storage for larger families or groups.
- Pickup Trucks and Cargo Vans: Available for moving, hauling, or business needs.
- Luxury and Premium Vehicles: For those seeking a more upscale driving experience.
Flexible Rental Durations: Enterprise caters to various needs, offering daily, weekend, weekly, and monthly rental options.
Insurance Replacement Rentals: A common service for local branches, providing temporary vehicles for customers whose cars are undergoing repairs after an accident or breakdown.
Local Pick-up Service: Enterprise is well-known for offering a complimentary pick-up service from homes or offices, a significant convenience for local customers (conditions may apply, and it's always best to confirm directly with the branch).
Online and App-Based Management: Customers can easily make reservations, extend rentals, and manage their bookings through the Enterprise website and mobile app, as highlighted by a positive customer review: "using the app was very easy."
Fuel Options: Enterprise provides various refueling options, including prepaying for fuel, allowing Enterprise to refuel at a per-gallon charge, or returning the vehicle with a full tank to avoid additional fees. The staff often recommends the most cost-effective option, as one customer noted: "the person who took care of me recommended I go next door and fill up so that I wouldn't get charged anything extra."
Additional Products: Options like GPS navigation, child safety seats, and various protection plans (Damage Waiver, Roadside Assistance Protection, Supplemental Liability Protection) are available for an extra charge.
Enterprise Rent-A-Car at this Miami location presents several notable features, though it's important to consider all aspects of customer feedback:
Courteous and Clear Staff: One positive review highlighted that "Everybody at this location was very courteous and clear about all the details in the rental." This suggests a commitment to good customer service and transparent communication at the counter.
Convenient App Integration: The ease of using the Enterprise app for managing and extending rentals is a significant benefit, streamlining the process for busy individuals.
Helpful Fuel Advice: Staff members are noted for providing practical advice, such as recommending nearby gas stations to avoid additional refueling charges, indicating a customer-friendly approach in certain interactions.
Wide Availability of Vehicles: As a major rental company, Enterprise typically maintains a large and diverse fleet, increasing the likelihood of finding a suitable vehicle for your needs.
Global Brand Recognition: Renting from a well-established brand like Enterprise often comes with the assurance of widespread support and generally standardized procedures.
Potential for Issues with Damage Claims: It is crucial to acknowledge a significant concern raised by a customer regarding a false damage claim. This highlights the importance of the "Warning to future customers" to "Always read what you’re signing, and take pictures before and after returning the car" due to "sloppy internal process and lack of communication" at times. While one employee helped resolve the issue, it underscores the need for customer vigilance.
For reservations, inquiries, or to speak with the team at Enterprise Rent-A-Car, please use the following contact details:
Address: 13511 SW 137th Ave, Miami, FL 33186, USA
Phone: (305) 253-8209
Mobile Phone: +1 305-253-8209
Typical operating hours for local branches like this one are Monday to Friday, 7:30 AM to 6:00 PM, and Saturday, 9:00 AM to 1:00 PM, with Sundays usually closed. However, it's always best to confirm current hours directly with the branch, especially on holidays.
For residents of Miami, particularly those in the Southwest Miami-Dade area, Enterprise Rent-A-Car at 13511 SW 137th Ave offers a highly suitable and generally reliable option for their car rental needs. Its convenient neighborhood location is a major plus, making it easy to access for daily needs, such as when your personal vehicle is temporarily out of commission. The broad selection of vehicles ensures that locals can find a car, SUV, or van that perfectly fits their immediate requirements, whether for a quick commute or a longer family trip across Florida.
The positive feedback regarding courteous staff and the ease of using the Enterprise app for managing rentals points to a customer-friendly experience in many interactions. The personalized advice on refueling also indicates a willingness to help customers avoid unnecessary charges. While the significant issue with a false damage claim serves as a vital reminder for all customers to meticulously document their rentals, the overall service and convenience provided by this Enterprise branch often make it a go-to choice for dependable, temporary transportation. For Floridians needing a seamless and accessible car rental solution from a nationally recognized brand, this Enterprise location remains a strong contender, providing essential mobility to the local community.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
13511 SW 137th Ave, Miami, FL 33186, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Everybody at this location was very courteous and clear about all the details in the rental. The car was good. I needed it because my car at home stopped running so this rental really helped me out. I had to extend my rental and using the app was very easy. I returned it with a little bit less than a full tank so the person who took care of me recommended I go next door and fill up so that I wouldn't get charged anything extra. Overall I'd have to say I'm very satisfied I'll definitely be coming again when I need to rent a car for a trip or something.
May 28, 2025 · vanessa mirandaI had a very frustrating and disappointing experience with Enterprise. They filed a damage claim against me for an incident that allegedly occurred on May 8th, but I had returned the car on May 3rd, in the same condition as when I picked it up. Still, they tried to hold me responsible for the damages.Even worse, they were trying to charge me an outrageous amount of $2,770 for repairs I had nothing to do with.I went in person to the Enterprise branch where I returned the car, but they had no idea about the claim and couldn’t help at all. We called the Damage Recovery Unit multiple times, but they never answered. We spoke with different agents from that same department, and none of them were helpful. One of them even told us to “contact the insurance company,” which was completely unprofessional and unacceptable.The only reason this claim was finally dropped was because one employee from the claims department went out of her way to get in touch with a supervisor. If it weren’t for her, we would still be fighting a completely false claim.Enterprise’s handling of this situation was extremely poor. Their service was disorganized, their support was useless, and they were ready to make an innocent customer pay for something they didn’t do.⚠️ A warning to future customers:Be very careful when renting from Enterprise. Always read what you’re signing, and take pictures before and after returning the car. Because of their sloppy internal process and lack of communication, you could end up being blamed for damages you didn’t cause — just like I was.
Jul 17, 2025 · Elen GuzmánI’ve rented from this Enterprise a few times now, and every experience has been great. There’s never a long wait time, and the staff at this location are always friendly and professional. Compared to other rental companies, the rates here are great, and they always have cars available—even on short notice. The process is smooth and hassle-free, which is why I’ll continue renting from here. Highly recommend!
Feb 20, 2025 · Brigitte PinedaI normally do reviews after completion of services and final charges but I must say I have no current complaints. I already made a reservation but I’m glad they were able to upgrade me with no issues. Thaqib was very helpful and my service was very quick. Also, the manager on that day was showed great customer service.
Apr 07, 2025 · Tamara SI had such a great experience thanks to Guerby Joseph at the Enterprise location on SW 137th Avenue in Miami. From the moment I walked in, he was kind, professional, and incredibly welcoming. I was feeling a bit overwhelmed, but Guerby took the time to really listen and helped ease all my worries. He was patient, explained everything clearly, and went above and beyond to make sure I felt taken care of. It’s rare to find someone so genuinely helpful and respectful in customer service these days thank you, Guerby, for making my day so much better!
Jul 07, 2025 · Natalia V
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