Enterprise Rent-A-Car Photos









Enterprise Rent-A-Car Introduce
For residents and visitors in the Houston metropolitan area, especially those in the Stafford, Sugar Land, and Fort Bend County region, finding dependable transportation is key. The Enterprise Rent-A-Car location at 11925 Southwest Freeway in Stafford, TX, serves as a vital community resource for all your vehicle needs. Whether you require a replacement vehicle while yours is in the shop, need an upgrade for a family vacation, or are looking for a commercial-grade van for a project, this local branch specializes in providing a wide selection of well-maintained cars and vans. This neighborhood location is dedicated to the Enterprise tradition of customer service and convenience, positioning itself as a reliable partner for personal and business rentals right here in Texas.
This particular branch stands out not only for its commitment to the widely recognized Enterprise standards but also for its unique local identity, proudly identifying as a women-owned business. It’s a dedicated team aiming to provide personalized attention, as echoed in customer feedback that highlights the efforts of professional staff members like Mr. Torres and the new manager, Brittany, whose top-tier customer service has impressed local renters.
Conveniently located at 11925 Southwest Fwy #9 in Stafford, TX 77477, the Enterprise Rent-A-Car branch benefits from excellent accessibility right off the Southwest Freeway (I-69). This makes it an easy stop for people living or working in the surrounding Texas communities. Being situated on a major interstate access road helps ensure that whether you're coming from Houston, Sugar Land, or other nearby suburbs, the location is simple to find and reach. It’s an ideal spot for those who need a rental quickly without having to travel into the busy heart of the city.
Accessibility is a key priority at this location, ensuring a comfortable experience for all customers. The facility is equipped with a wheelchair-accessible entrance, promoting ease of entry for everyone. Furthermore, on-site parking is available, including a wheelchair-accessible parking lot, which simplifies the process of picking up or dropping off your vehicle. The operating hours are generally set to accommodate a typical workday, opening at 8:00 AM and closing at 6:00 PM on weekdays (Monday through Friday), and offering limited Saturday hours from 9:00 AM to 12:00 PM to assist weekend renters. Please note that the location is typically closed on Sundays.
As a full-service car and van rental agency, the Stafford Enterprise branch provides a comprehensive range of options to meet diverse customer requirements. Their primary focus includes both short-term rentals for everyday local needs and extended rentals for longer trips or corporate use. Services include:
- Car Rental Agency: A wide variety of vehicles is available, ranging from fuel-efficient economy and compact cars perfect for solo commuting, to mid-size and full-size sedans, and even luxury cars for special occasions.
- Van Rental Agency: Offering both passenger vans (including 12 and 15-passenger models) and commercial cargo vans for businesses, moving needs, or large group transportation.
- Additional Driver Options: Spouses or domestic partners who meet the same age and license requirements as the renter are typically authorized drivers at no extra charge. Additional authorized drivers beyond that can be added for a modest daily fee, subject to policy.
- Protection and Coverage Options: Customers can opt for various coverage products, such as the optional Damage Waiver (DW), to reduce or waive responsibility for loss or damage to the rental vehicle, in accordance with the rental agreement terms.
- Refueling Service Options: Offering flexibility, customers can choose to pre-pay for a tank of gas, have the agency refuel the vehicle upon return (for a charge), or refill the tank themselves before dropping off.
- Corporate Account Services: The branch facilitates corporate reservations, often requiring specific verification to ensure use by eligible renters under established business contract rates.
This Stafford Enterprise Rent-A-Car branch features several highlights that enhance the customer experience and cater to specific segments of the Texas community:
- Identifies as Women-Owned: This local branch proudly operates as a women-owned business, demonstrating a commitment to diversity and community leadership in the Texas business landscape.
- Active Military Discounts: To honor the service of military members in the Texas region, the location offers active military discounts, reflecting Enterprise’s nationwide support for the military community.
- Multiple Payment Options: For convenience and flexibility, the location accepts a range of payment methods, including major credit cards, debit cards, and modern NFC mobile payments.
- On-Site Parking: Designated parking is available for customers, making the pickup and drop-off process simpler and less stressful than in crowded urban rental environments.
- Commitment to Professional Service: As evidenced by customer reviews, the staff is committed to professionalism and resolving customer needs, ensuring a smooth and respectful rental process. Exceptional employees are recognized for going above and beyond to provide A1, top-tier service.
- Accessible Facilities: The provision of a wheelchair-accessible entrance and parking lot ensures that the service is available to all members of the community without unnecessary obstacles.
To reserve a vehicle, inquire about availability, or speak with a local representative, please use the following contact details for the Stafford, TX branch:
Address: 11925 Southwest Fwy #9, Stafford, TX 77477, USA
Phone: (281) 498-7499
Mobile Phone: +1 281-498-7499
Choosing the Enterprise Rent-A-Car branch in Stafford, Texas, is an excellent decision for anyone in the region prioritizing convenience, a variety of vehicle options, and exceptional customer service. The commitment to a friendly and professional environment is clear, with real-world feedback noting the quality support from key staff members. For instance, the experience of a customer who was assisted by Mr. Torres in Suite 10, receiving respectful and helpful service, stands in positive contrast to other experiences, highlighting the branch’s dedication to resolving issues and ensuring customer satisfaction. The new manager, Brittany, is also lauded for her real great care and top-tier customer service, which consistently draws repeat business and enthusiastic recommendations from friends and family. This local commitment to going above and beyond is a significant benefit.
Furthermore, the location’s status as a women-owned business and the provision of active military discounts reflect a deep commitment to community values and inclusivity—factors that Texans often value when selecting local service providers. With the added benefit of excellent accessibility, including wheelchair access, and a transparent approach to payments and rental policies, this Enterprise location offers a trustworthy and comprehensive rental solution, making it a standout choice for residents across the greater Houston and Stafford area.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
11925 Southwest Fwy #9, Stafford, TX 77477, USA
Enterprise Rent-A-Car Reviews
pricephonepickupinsurancedriveemployeestireinformationthe rental30 minutes
★ 5★ 4★ 3★ 2★ 1Date of visit 6/17 suite 9 unprofessional.Suite 10 the opposite ask for Mr. TORRES, he’s a very respectful person, he respects his customers and he tried to help me. I’d say what suite 9 needed to do. The best part he didn’t mention anything about the closing time for me like what #9 did
Jun 17, 2025 · Moe KhThe new manager Brittany was on point. She took real great care of all my needs. I will definitely be renting again from her and telling all my friends and love ones this is the location they should rent from. To the hire ups please get Ms. Brittany whatever she needs because her customer service is A 1 top tier!!!
Jun 05, 2025 · Joaniece RobertsonSeptember 05, 2025 I reserved a vehicle to pick up with a confirmation number member since 1988 37 years. 11925 Southwest FWY #9 Stafford TX 77477 After speaking to females employees 1 hour and half employees said I was at wrong office truck rental not auto rental, I went next office two employees greeted me local gentleman and out of state gentleman employees of Enterprise Rental Company, After 30 minutes introducing myself an older gentleman 64 years of age. Walked from back office and “ threatening me with bodily harm for no apparently reasons he proceeded towards me in a threatening manner I feared my Life he never would apologize. Both employees were fearful and surprised of his actions and erratic behavior. Younger employee said I was at wrong location. I left office physically emotionally disturbed and fear My Life. Went back next door young females employees said I could leave my property clothes and valuables inside of offices went to retrieve property was outside of office in front of office I was stunned went to retrieve properties no longer available ( all my properties vanished)
Sep 06, 2025 · Adam MickensThe young lady working here was amazing. She completely held down the store by herself. From answering the phone while attending to customers and getting your vehicle, she rocked it out. Great job!!!
Jun 08, 2025 · Markus Hyder (Geminiwarrior)I had to get a rental due to a car accident. Enterprise has a contract to work with insurance companies. But their employees barely understand how it works. Long story short, pricing was not correct for the length of rental because enterprise did not have the agreed upon vehicle. After going in circles with the employee and apparent “manager” not wanting understand the situation, I ended up paying a portion just to save my sanity speaking to employees that did not understand what they were supposed to do. I worked it out with the insurance company although it was enterprise’s error. Very disappointed. Just sharing since they asked for a review … here it is :)
May 11, 2025 · Diane Kim-Dinh
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