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Carvel Car RentalCar Rental Near MeSouth CarolinaRichland CountyColumbiaCar Rental in Two Notch RoadEnterprise Rent-A-Car
Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 9724 Two Notch Rd, Columbia, SC 29223

Car rental agency, Van rental agency ★4.0

9724 Two Notch Rd, Columbia, SC 29223, USA

4.0
I needed a rental as my personal vehicle was being serviced at a local dealership. On Tuesday, 2 Sep a woman from this location called to confirm. I expressed to her that I would please need a ride to that location from said dealership. She was all too quick to give me a negative response regarding her location being too far. I expressed to her I used this company due to its slogan and she was not quick to attempt to resolve. IE, the idea of her providing amazing customer service was NOT in her interest at all. BUT, when I arrived at the dealership, they asked me if they can give me a lift somewhere OR if I was planning to wait there. IE, they cared to ensure I was NOT stuck. I got there and was presented a smaller vehicle matching what I requested. However, the woman did NOT present the gas to me as the fuel is ALWAYS refilled to full. I arrived to my location and noted I was less than half full. IE, either Enterprise did not refill or the previous customer did not and thus I was left required to do something. I took a photo, refilled and kept said receipt. I will say, this issue put me into more traffic and made me go out of my way. Upon returning the car, NO one was quick to drive me back to said dealership and essentially had me waiting until nearly closing time to get me back to the dealership.I have submitted complaints and reviews online via Enterprise's email request. Essentially, Enterprise needs to consider revamping their Site and mobile app. There needs to be the option of needing to be picked up from whatever location, THEN present the Enterprise locations that can accommodate said pick up. As a customer who is not familiar with Columbia, I needed that location to help me. They could not care that I was a paying customer and did NOT go out of their way to make me feel welcomed. Therefore, I won't be renting from Enterprise any time soon. I had this same negative support from the Enterprise in Sumter, SC and have left a similar negative review on their location's Google review, too.Enterprise....you've got to do better with Customer Service. Stop giving negative responses to customers who clearly do NOT know the area or aren't familiar with what location picks up / drops off at whatever radius you drive to.The idea of "Enterprise, we'll pick you up" is going right down the drain and too many negative employees with zero care about a paying customer. - Brenda Tenney
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Picture 1Enterprise Rent-A-Car Picture 2Enterprise Rent-A-Car Picture 3Enterprise Rent-A-Car Picture 4Enterprise Rent-A-Car Picture 5Enterprise Rent-A-Car Picture 6Enterprise Rent-A-Car Picture 7

Enterprise Rent-A-Car Introduce

Introduction / Overview

For residents and visitors in the thriving Northeast Columbia and surrounding areas, the Enterprise Rent-A-Car branch situated on Two Notch Road (Highway 1) offers a convenient and comprehensive solution for all temporary vehicle needs. Located strategically to serve communities like Pontiac, Blythewood, and Fort Jackson, this location specializes in providing reliable transportation for everything from weekend errands to extended insurance replacement situations.

The facility operates as a dual-purpose agency, expertly managing fleets as both a **Car rental agency** and a **Van rental agency**. This ensures that South Carolina customers can find the exact vehicle they require, whether it's a fuel-efficient sedan for city commuting or a large van for group travel or moving purposes. The diverse fleet is designed to meet the dynamic needs of the region, ensuring mobility whether a customer’s personal car is in the shop or they are hosting a large family gathering.

While the commitment to providing excellent vehicles is consistent with the Enterprise brand, the customer experience at this local branch can be a varied affair, reflecting the challenges of high-volume neighborhood service. Feedback highlights both the swift, empathetic problem-solving skills of individual staff members—such as "Kayla," who was highly praised for quickly resolving issues from another rental location—as well as isolated incidents where staff struggled to uphold the famous "We'll Pick You Up" promise and failed to verify key rental details like the fuel level. Enterprise proudly states that this location **identifies as women-owned** and offers significant value to the military community with **active military discounts**, making it a key local business in the Columbia, SC landscape.

Location and Accessibility

The Enterprise Rent-A-Car branch at 9724 Two Notch Road is a prominent fixture in the Northeast Columbia commercial corridor, offering easy access for renters in the surrounding neighborhoods. Its location along a major highway makes it simple to reach, providing a neighborhood alternative to airport-based rentals.

  • Address: 9724 Two Notch Rd, Columbia, SC 29223, USA

The branch generally operates from 8:00 AM to 6:00 PM on weekdays (Monday–Friday) and has limited weekend hours on Saturdays, typically from 9:00 AM to 12:00 PM. **The branch is closed on Sundays.** For smooth planning, customers should be aware that, like many local Enterprise offices, **After Hours Drops Service is not available** at this location. All returns must be completed during the posted operating hours.

Accessibility is a priority at this location, which features multiple accommodations to serve all community members:

  • Wheelchair Accessible Entrance: Ensures a seamless entry and exit for customers with mobility needs.
  • Wheelchair Accessible Parking Lot: Designated parking spaces are available for convenient access near the entrance.
  • On-site Parking: Ample dedicated parking is available for customers picking up or dropping off their personal vehicles.

Services Offered

The Two Notch Road Enterprise branch provides a full range of essential services and rental options for the Columbia area.

  • Comprehensive Vehicle Fleet: Offers an extensive inventory of rental vehicles, categorized as a **Car rental agency** with options ranging from economy and compact cars to full-size sedans, SUVs, and luxury vehicles.
  • Specialized Van Rentals: As a dedicated **Van rental agency**, they provide minivans, as well as 12- and 15-passenger vans, crucial for church groups, school activities, or large family outings across South Carolina.
  • Insurance and Dealership Rentals: Specializes in managing replacement rentals for customers whose vehicles are being serviced or repaired following an accident. They frequently work directly with local dealerships and insurance providers to simplify the process for the customer.
  • Flexible Payment Options: Accepts most major **Credit cards** and **Debit cards** for deposits and payment. The location is also equipped for modern convenience, accepting **NFC mobile payments** such as Apple Pay and Google Pay.
  • The "We’ll Pick You Up" Service (Varies): Enterprise's renowned local customer pick-up service is advertised, though customers are advised to confirm the local branch's radius and ability to accommodate their specific pick-up location and timing needs when booking, as local capacity can vary.
  • Fuel Policy Options: Customers are offered choices regarding refueling—prepay for fuel, have the branch refuel the vehicle and pay the rate upon return, or return the car full, aligning with the standard **Full to Full** policy observed by many renters.

Features / Highlights

This Enterprise location has several distinguishing features that appeal directly to the local South Carolina clientele.

  • Dedicated Staff Support (Individual Excellence): The location is positively highlighted by customers for staff members who demonstrate proactive, kind, and efficient support, particularly when resolving complex issues that have arisen from other Enterprise locations, showcasing a strong capacity for problem-solving.
  • Women-Owned Local Business: The branch proudly **identifies as women-owned**, offering a notable contribution to the diversity and growth of local business ownership in the Columbia community.
  • Active Military Discounts: A significant advantage for the region is the provision of **active military discounts**, acknowledging and supporting the large military population from nearby Fort Jackson and other installations.
  • Accessibility & Parking: The combination of **wheelchair accessible entrance and parking** with practical **on-site parking** provides a convenient and welcoming experience for all local customers.
  • Debit Card Acceptance: The acceptance of **Debit cards** provides crucial financial flexibility for renters who may not wish to use a credit card for the deposit and final payment.

Contact Information

For questions about vehicle availability, specific pick-up and drop-off policies, or to speak with a representative at the Northeast Columbia location, please use the following contact details.

  • Phone: (803) 865-7464
  • Mobile Phone: +1 803-865-7464
  • Address: 9724 Two Notch Rd, Columbia, SC 29223, USA

What is Worth Choosing

For South Carolina residents in the Northeast Columbia area seeking reliable temporary transportation, the Enterprise Rent-A-Car on Two Notch Road is a strong choice, provided you approach the rental process with clear expectations. Its strength lies in its comprehensive inventory as both a **Car rental agency** and a **Van rental agency**, offering the versatility needed for diverse local life, from moving items to taking a large family trip.

The branch's commitment to the local community is evident through its status as a **women-owned business** and its valuable **active military discounts**, making it a socially conscious choice. Furthermore, the availability of features like **on-site parking** and full physical accessibility ensures ease of use for all customers. Critically, while the overall brand slogan of customer pick-up might be inconsistently executed at times, the individual capacity of the staff, as highlighted by a reviewer praising an employee named Kayla, demonstrates that when challenges arise—especially complex ones from other locations—there are dedicated individuals ready to step in and ensure the customer is taken care of. This level of personalized problem-solving is a significant asset in a neighborhood branch.

To maximize your experience, locals should be proactive: clearly confirm the feasibility of the pick-up/drop-off service when booking, especially if they are not familiar with the area or if they are coordinating with a dealership, and always verify the vehicle details, such as the fuel level, upon pick-up. By taking these simple steps, customers can fully leverage the strengths of this convenient, well-equipped, and locally engaged rental branch.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • On-site parking

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

9724 Two Notch Rd, Columbia, SC 29223, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.1 from 303 user reviews.

managercostphoneknowledgetrainmorningSUVcaliberemployeegratitude

★ 5★ 4★ 3★ 2★ 1

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