Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across Massachusetts, particularly those in and around Boston's vibrant neighborhoods, having access to reliable and customer-friendly car rental services is a true asset. Whether your personal vehicle is undergoing repairs, you need extra space for a family outing, or you're simply exploring our beautiful Commonwealth, Enterprise Rent-A-Car in Roslindale, MA, stands out as a consistently positive experience. Located at 4009 Washington St, this branch has earned a reputation for going above and beyond, making the rental process not just easy, but genuinely pleasant.
Enterprise is a well-known name in the car rental industry, and this Roslindale office exemplifies their commitment to what they call the "home city" market – focusing on consumers who require temporary rentals, often when their own cars are in the shop due to accidents or mechanical issues. This dedication to local needs means they truly understand the value of convenience, clear communication, and exceptional service. As highlighted by numerous satisfied customers, the team at Enterprise Roslindale prioritizes being courteous, professional, and even bringing a good sense of humor to the interaction, transforming a routine task into an "A+ experience." For Massachusetts locals, this branch offers more than just a car; it offers peace of mind and a smooth ride.
Enterprise Rent-A-Car in Roslindale is conveniently located at 4009 Washington St, Roslindale, MA 02131, USA. This address places it squarely within a bustling and accessible part of Roslindale, a vibrant neighborhood of Boston. Washington Street is a major thoroughfare, ensuring excellent road access from various parts of Roslindale itself, as well as neighboring communities like West Roxbury, Hyde Park, Jamaica Plain, and Dedham. Its position within this well-established commercial and residential area makes it a straightforward drive for many Massachusetts residents.
Beyond personal vehicle access, the Roslindale location benefits from proximity to several MBTA bus routes that run along Washington Street. While not directly on a subway line, these bus connections facilitate easy access to and from wider public transportation networks, making it a viable option even for those who might typically rely on public transit. This blend of strong road connectivity and public transport access makes the Enterprise Roslindale branch highly convenient for a broad spectrum of local users.
A significant highlight that greatly enhances accessibility and convenience for Massachusetts locals is Enterprise's renowned "Pick-Up Service." As enthusiastically shared by customers, this service means that if your car is at a nearby auto body shop or you simply need a ride to the rental office, the courteous staff at Enterprise Roslindale will come to you. This eliminates the logistical headache of arranging transportation to pick up your rental, showcasing Enterprise's commitment to making the car rental process as effortless as possible for their community.
Diverse Fleet Selection: Enterprise Roslindale offers a wide array of vehicles to meet every need, from everyday commutes to special occasions or extended trips across Massachusetts. This typically includes:
- Economy and Compact Cars: Perfect for fuel efficiency and navigating city streets. Examples may include Mitsubishi Mirage or Nissan Versa.
- Midsize and Full-Size Sedans: Offering more comfort and space for families or longer drives. Examples may include Toyota Corolla, Volkswagen Jetta, or Chevrolet Malibu.
- SUVs: A popular choice for families and those needing extra space or versatility, suitable for various weather conditions. Examples include Nissan Kicks, Toyota RAV4, Chevrolet Tahoe, or Nissan Rogue.
- Minivans: Ideal for larger families or groups, providing ample seating and cargo capacity. Examples include Dodge Grand Caravan or Toyota Sienna.
- Premium and Luxury Cars: For those seeking an elevated driving experience. Examples might include Nissan Maxima or Audi A4.
- Pickup Trucks and Cargo Vans: Available for moving, hauling, or commercial purposes. (Specific models like Ram 1500, Ford F-250, Ford Transit Wagon, or Chevrolet Express are listed as examples of their overall fleet, and availability at this specific location should be confirmed).
Complimentary Pick-Up Service: A highly valued feature for local customers, where Enterprise will pick you up from your home or a nearby auto body shop to bring you to the rental office to collect your car, and often offer a ride back after drop-off. (Geographic restrictions apply; always confirm with the branch).
Insurance Replacement Rentals: A primary focus for Enterprise, specializing in providing vehicles to customers whose cars are being repaired due to accidents or breakdowns. They work closely with insurance companies to ensure a seamless process.
Daily, Weekly, and Long-Term Rentals: Flexible rental durations to suit short-term needs, extended stays, or temporary vehicle requirements.
One-Way Rentals: Allowing customers to pick up a vehicle at the Roslindale location and drop it off at another Enterprise branch, whether in Massachusetts or a different state.
Optional Add-Ons and Protections: Including GPS navigation systems, child/infant/booster car seats, Damage Waiver (DW) to reduce responsibility for vehicle damage, and Supplemental Liability Protection (SLP) for peace of mind.
Online Reservation and Management: Easy booking and modification of reservations through the Enterprise website or mobile app.
Fuel Policy Options: Various options for managing fuel, such as returning full, prepaying for fuel, or allowing Enterprise to refuel (with a service charge).
24/7 Roadside Assistance: All rentals include round-the-clock roadside assistance for unexpected issues during your rental period.
Outstanding Customer Service: This is unequivocally the most praised feature of the Enterprise Roslindale office. Customers consistently describe the staff as "courteous, professional, and had a good sense of humor," and "brilliant!" with specific shout-outs to friendly and professional individuals like Keith. This commitment to genuine, positive interactions sets a high standard for local business in Massachusetts.
Convenient Pick-Up Service: The "appreciated being picked up initially" comment highlights Enterprise's highly valued complimentary pick-up service. This feature is a game-changer for Massachusetts residents whose cars are in the shop, removing a major logistical hurdle and showcasing their customer-first approach.
Seamless Rental Process: From "paperwork completed quickly" to an "easy drop off," the entire rental journey is designed for efficiency and simplicity. Customers report that "everything went smoothly," indicating a well-organized operation that respects their time.
Quality and Cleanliness of Vehicles: Customers note their rented cars were "perfect" and "clean and ready for us," underscoring Enterprise's commitment to providing well-maintained and reliable vehicles. This ensures a comfortable and safe driving experience across Massachusetts.
Personalized Touch: The staff's willingness to go the extra mile, such as Keith ensuring the car was clean and ready, or even giving an "excellent recommendation for a local beer" (Maine Lunch!), demonstrates a personalized approach that makes customers feel valued and leads to memorable experiences.
Expertise in Insurance Rentals: Enterprise has a strong focus on "home city" rentals, particularly for those needing a replacement vehicle due to body damage or mechanical repairs. Their staff is competent in handling these processes, often coordinating directly with auto body shops, simplifying a potentially stressful situation for locals.
Easy Drop-Off Options: The ability to "leave the keys at the Auto Body shop" for return offers unparalleled convenience for customers whose primary reason for rental is vehicle repair, further solidifying this branch as a true local solution.
Address: 4009 Washington St, Roslindale, MA 02131, USA
Phone: (617) 327-6688
Mobile Phone: +1 617-327-6688
For Massachusetts residents, Enterprise Rent-A-Car at 4009 Washington St in Roslindale truly distinguishes itself as an ideal car rental solution. Its suitability for locals stems from a powerful combination of genuine customer service, convenient features, and a clear understanding of community needs. When your daily routine in our Commonwealth is disrupted by a car in the shop, or you simply need reliable transportation for a weekend getaway, the Roslindale Enterprise team transforms what could be a chore into an "A+ experience."
The consistent praise for their "courteous, professional, and had a good sense of humor" staff, particularly individuals like Keith, underscores a commitment to making every interaction pleasant and efficient. This human touch, combined with their renowned complimentary pick-up service, means that Massachusetts residents don't have to worry about getting to the rental office. They bring the service to you, whether you're at home or a local auto body shop, alleviating a significant logistical burden. The easy drop-off options, including leaving keys at the auto body shop, further cement their dedication to hassle-free service tailored for locals.
Beyond the exceptional service, the availability of a "perfect" and clean car, coupled with a seamless and quick paperwork process, ensures that you're on the road with a dependable vehicle in no time. This focus on efficiency, coupled with a diverse fleet to meet various needs – from compact cars for city driving to SUVs for family trips – makes Enterprise Roslindale an invaluable resource. For Massachusetts locals seeking not just a car, but a stress-free and positive rental experience supported by a team that genuinely cares, this Enterprise branch is the top recommendation for dependability and local convenience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
4009 Washington St, Roslindale, MA 02131, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1A+ experience at the Roslindale enterprise office. The gentlemen were courteous, professional, and had a good sense of humor. My car was perfect, I appreciate being picked up initially, and then an easy drop off. All I had to do was leave the keys at the Auto Body shop. As a bonus, I got an excellent recommendation for a local beer called “ Maine Lunch”, Which was on tap at one of my local spots, and it tasted so good I had to have two ! Thank you enterprise.
Jul 05, 2025 · Stefan CrosbyWe rented a car from Roslindale, Boston and the staff there were brilliant! We mainly dealt with Keith who was very friendly and professional, but other staff were also lovely. We were given a choice of cars and Keith made sure our car was clean and ready for us. Paperwork was completed quickly and we were off, the return was just as easy. I would definitely recommend using them and will again next time we are in Boston. Thank you.
May 22, 2025 · Deborah AndersonThe staff at the Roslindale, MA location are the best in the business. Great customer service from the entire team from start to finish. Javier was my main point of contact and I can’t say enough good about how knowledgeable and professional Javi is. The other guys worked order customers with equal professionalism and worked together as a team to ensure everything is great, smooth and as quick as possible while still providing great customer service! I came back to rent from this location again specifically because Javi and the team are excellent!
Mar 19, 2025 · Karl ReeseI am writing this review to express my dissatisfaction regarding the handling of my recent vehicle reservation at your dealership on June 7, 2025.On the date mentioned, I arrived on time to pick up the intermediate SUV I had reserved. However, I was informed that my reservation had been altered to a smaller vehicle, a Honda Civic, without proper notification. The explanation provided was that an attempt was made to contact me to discuss this change, but my phone number was allegedly missing from the reservation documentation. Upon producing the reservation document, it was evident that my phone number was clearly stated, contradicting the explanation given.As a senior citizen, I find driving an SUV significantly more convenient and suitable for my needs compared to the smaller vehicle offered, prompting me not to accept the smaller vehicle. The abrupt change caused considerable inconvenience and frustration, particularly given the lack of communication and the disregard for the details of my reservation. I had trusted this dealership to honor my confirmed reservation, and this experience has left me questioning the reliability and professionalism of the service they offer.
Jun 20, 2025 · Aram StepanianI recently rented a car from the Enterprise on Washington St. in Roslindale. My experience was exceptional from start to finish. The young men who assisted me were welcoming, attentive, friendly and I felt as though they really cared that I was receiving quality customer service . . . and I was!!! I have rented from them in the past and had very similar experiences . . . which is why I keep going back. Customer-facing employees make or break a business and I have only positive feedback to give those who have helped me. I'd give those I have worked with 5 STARS!!!Catherine G., very satisfied customer!!
Mar 15, 2025 · Catherine Arnold
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