Enterprise Rental Car | Airport Desk

- Baltimore/Washington International Airport, Central Terminal, 7050 Friendship Rd, Baltimore, MD 21240

For residents of Maryland, convenient and reliable access to car rental services is often a necessity, especially when traveling or managing local transportation needs. Baltimore/Washington International Thurgood Marshall Airport (BWI) serves as a major gateway, and within its bustling environment, Enterprise Rental Car stands as a prominent and often preferred option for many. Whether you're flying into Maryland for a visit, returning home and needing a vehicle, or are a local looking for temporary transportation, Enterprise at BWI offers a vast array of services. This article aims to provide a clear, engaging, and factual overview of Enterprise Rental Car's airport desk at BWI, from the perspective of a local Maryland user.

Enterprise Rental Car is a globally recognized leader in the car rental industry, known for its extensive network of locations and commitment to customer service. Their presence at the Baltimore/Washington International Airport is particularly significant, as it caters to a high volume of travelers and local residents alike. Enterprise prides itself on offering a wide selection of vehicles, from economy cars for budget-conscious travelers to SUVs, minivans, and luxury vehicles for larger groups or more upscale needs.

While Enterprise generally enjoys a strong reputation, it is important to acknowledge that specific experiences can vary, as reflected in customer feedback. Some users have reported concerning interactions related to payment methods and alleged scams, such as being pressured to pay over the phone with Apple Cash or a debit card for a discount due to a "down" credit card system. It is crucial for customers to be vigilant and ensure all transactions are legitimate and processed securely through official channels. Despite these isolated negative reports, Enterprise is otherwise known for its broad range of services and generally positive overall customer reviews regarding the quality of their vehicles and the efficiency of their rental process. They aim to provide a streamlined experience, allowing customers to get on their way quickly and with a suitable vehicle.

The Enterprise Rental Car Airport Desk is located within the Baltimore/Washington International Thurgood Marshall Airport, specifically at 7050 Friendship Rd, Baltimore, MD 21240, USA. However, it's important for customers to note that while the address is the airport's central terminal, the actual rental car operations for Enterprise (along with most other major rental agencies at BWI) are consolidated in a dedicated facility.

The Consolidated Rental Car Facility at BWI is located at Stoney Run Road and New Ridge Road, with a GPS address typically listed as 7432 New Ridge Rd, Hanover, MD 21076. A complimentary, free airport shuttle service transports rental car customers between the airport terminal and this facility. Passengers arriving on flights can easily board the Rental Car shuttle from designated locations on the Inner Curb of the Arrivals/Lower Level at Doors 1, 11, and 16. When returning a vehicle, drivers should look for clear highway directional signs leading to the facility. This well-organized system ensures that despite not being directly inside the terminal building, accessing your Enterprise rental at BWI is straightforward and efficient for both arriving passengers and local Marylanders driving to the airport.

• Extensive Vehicle Selection: Enterprise offers a comprehensive range of vehicles, including economy cars, compact, midsize, and full-size sedans, SUVs of various sizes (small, standard, full-size, premium), minivans, passenger vans (12- and 15-passenger), pickup trucks, and even luxury or exotic cars. This wide variety ensures that customers can find a vehicle to suit almost any travel need or budget.
• Flexible Rental Durations: Customers can rent vehicles for a single day, a weekend, a week, or for extended periods, including long-term rentals (e.g., monthly) for those with ongoing transportation needs.
• Enterprise Plus Loyalty Program: This free loyalty program allows members to earn points on qualifying rentals, which can then be redeemed for free rental days. Members also enjoy expedited service, including the ability to bypass the counter at many locations, making the pickup process faster and more convenient.
• Optional Protection Products: Enterprise offers various optional protection plans such as the Damage Waiver (DW), which reduces or waives the renter's financial responsibility for damage or loss to the rental vehicle. Other options typically include Supplemental Liability Protection (SLP) and Personal Accident Insurance (PAI)/Personal Effects Coverage (PEC). Customers are advised to check their personal auto insurance or credit card benefits for existing coverage.
• Refueling Options: Customers have choices regarding fuel. They can prepay for a full tank, allow Enterprise to refuel the tank upon return (which includes a service charge), or return the vehicle with a full tank to avoid additional fees.
• Additional Driver Policy: Spouses or domestic partners who meet the same age and driver's license requirements are typically authorized as additional drivers at no extra charge. Other additional authorized drivers may incur a daily fee.
• Adaptive Driving Devices: For customers with disabilities, Enterprise offers adaptive driving devices such as hand controls, spinner knobs, and left-foot accelerators at no additional charge. Advance notice is usually recommended to ensure availability.
• GPS and Child Safety Seats: Customers can rent GPS navigation systems and various child safety seats (infant, toddler, booster) for an additional daily fee, ensuring convenience and safety for families.

• On-Airport Convenience: Being located within the BWI Consolidated Rental Car Facility means immediate access for air travelers. The continuous shuttle service directly between the terminal and the facility minimizes hassle and wait times.
• Extensive Fleet Variety: Enterprise is well-regarded for its diverse fleet, ensuring that whether you need an economy car for solo travel, an SUV for a family vacation, or a van for a group outing, a suitable option is usually available. They also feature specific vehicle models like the Hyundai Elantra, Nissan Versa, and Land Rover Discovery within their fleet.
• Enterprise Plus Benefits: For frequent renters, the Enterprise Plus program is a significant highlight, offering perks like counter bypass and earning rewards, which translates to a more efficient and rewarding rental experience.
• Widespread Reputation: As a leading global brand, Enterprise generally instills confidence with its established systems and commitment to customer service, often reflected in high cleanliness, comfort, and service ratings in broader customer reviews.
• Customer Service (Varying Experiences): While some reviews indicate issues with specific interactions (e.g., alleged payment scams), many customers praise the "friendly and professional" staff, "quick and easy" experience, and the overall "great service." This suggests that positive, helpful interactions are common.

Address: Baltimore/Washington International Airport, Central Terminal, 7050 Friendship Rd, Baltimore, MD 21240, USA (Note: The physical rental car facility is at 7432 New Ridge Rd, Hanover, MD 21076, accessed via airport shuttle).

Phone: (443) 687-9808

Mobile Phone: +1 443-687-9808

For Maryland residents, particularly those in the Baltimore metropolitan area and surrounding counties, Enterprise Rental Car at BWI Airport offers a highly convenient and comprehensive solution for their transportation needs. Its direct connection to BWI via a dedicated shuttle system makes it exceptionally accessible for those flying in or out, or even for locals who find the airport location convenient from their homes. This eliminates the need to navigate off-airport locations, saving valuable time and effort.

The extensive selection of vehicles is a significant advantage, ensuring that whether you need a compact car for navigating Baltimore's city streets, a spacious SUV for a family trip to Deep Creek Lake, or a minivan for shuttling guests, Enterprise likely has a suitable option. The availability of loyalty programs like Enterprise Plus adds further value for frequent renters, providing benefits that streamline the rental process and offer rewards. While it’s always prudent to exercise caution regarding payment methods and to confirm reservation details directly with the official Enterprise channels to avoid potential scams, the vast majority of local users find Enterprise at BWI to be a reliable, efficient, and well-equipped partner for their car rental requirements, making it a strong choice for those seeking quality vehicles and convenient service in Maryland.

Enterprise Rental Car | Airport Desk

Baltimore/Washington International Airport, Central Terminal, 7050 Friendship Rd, Baltimore, MD 21240, USA