EZ Car Rental

- 4919 20th Ave, Brooklyn, NY 11204

For New Yorkers, the decision to rent a car often comes from a pressing need for mobility beyond what public transit can offer. Whether it's for essential family travel, a necessary business trip, or simply the desire for personal convenience, securing a reliable vehicle from a trustworthy provider is paramount. In the crowded landscape of car rental options, discerning New Yorkers carefully weigh their choices, often relying on word-of-mouth and public reviews to guide them.

EZ Car Rental, located in Brooklyn, is one such option that appears in the local market. While the name suggests ease and accessibility, potential renters in New York should be aware of the varied and, in some cases, extremely concerning experiences reported by past customers. The information available points to a stark contrast in customer perceptions, with some reporting significant issues that demand careful consideration before booking.

The car rental industry, by its nature, involves trust in the condition of a vehicle and the integrity of the service provider. For New Yorkers, who are accustomed to navigating complex urban environments, encountering unexpected problems with a rental car or its associated services can transform a planned journey into a stressful ordeal. Therefore, understanding the potential pitfalls and the overall customer service approach of any rental company is crucial.

This overview aims to present a factual account based on public feedback regarding EZ Car Rental, allowing prospective renters in New York to make an informed decision. While every business strives for positive outcomes, transparent reporting of all feedback helps ensure that consumers are fully aware of what to potentially expect, enabling them to protect themselves and their travel plans.

Location and Accessibility

EZ Car Rental is located at 4919 20th Ave, Brooklyn, NY 11204, USA. This address places it in the Boro Park neighborhood of Brooklyn. For locals in this part of the borough, the location might offer convenience, situated within a residential and commercial area.

Accessibility by public transportation for New Yorkers typically involves bus and subway lines. While 20th Avenue is a local street, it connects to larger thoroughfares that are served by MTA bus routes. Proximity to subway lines (such as the D train, which has stops relatively close to the Boro Park area) would determine the ease of public transit access. However, direct door-to-door access solely via subway might not be immediate, potentially requiring a short walk or bus transfer. For those driving, navigation within Brooklyn's street grid would lead them to this address. It's important for New Yorkers to consider their specific travel logistics and transportation methods when assessing the convenience of this location for pickup and return.

Services Offered

Based on the company's presumed core business and general industry practices, EZ Car Rental would typically offer:

• Car rental services for various durations.
• A selection of vehicle classes (though specific condition and availability are critical points of concern based on reviews).
• Acceptance of various payment methods, though specific issues with "Go to Bank" cards have been reported.
• (Attempted) customer service via phone for inquiries and issues.

Features / Highlights

Based on the provided customer reviews, the primary features and highlights of EZ Car Rental's operation, from a customer experience perspective, include:

• Reports of vehicles delivered in poor condition (e.g., missing windshield wipers, shaking at speed, non-functional headlights, dirty interior, bone dry gas tank).
• Significant issues with customer service, including unresponsiveness to calls and reported "major attitude" from staff.
• Allegations of deceptive business practices, including being "scam artists" and "robbed," involving unfulfilled rentals after payment.
• Claims of potential fraudulent activity, such as charging for services not rendered or trying to add unagreed-upon charges.
• Customer reports of needing to file complaints with the Better Business Bureau and Attorney General.

Contact Information

Address: 4919 20th Ave, Brooklyn, NY 11204, USA

Phone: (347) 704-3000

Mobile Phone: +1 347-704-3000

Conclusion: Why this place is suitable for locals

Based on the provided customer reviews, it is extremely challenging to conclude that EZ Car Rental at 4919 20th Ave, Brooklyn, NY, is suitable for locals in New York. The overwhelming majority of detailed feedback points to severe and recurring issues that would make any discerning New Yorker reconsider using their services. For residents of a bustling city where reliable transportation is crucial, the reported problems with EZ Car Rental pose significant risks and inconveniences.

The primary and most alarming concerns revolve around the condition of the rental vehicles and the quality of customer service. Customers have reported receiving cars with critical safety defects, such as non-functional windshield wipers and headlights, and mechanical issues like shaking at speed. Such defects are not merely inconveniences; they pose serious safety hazards, especially when driving on New York's busy and often challenging roads. The reported lack of vehicle inspection before rental, as well as the alleged unresponsiveness of staff when contacted about these issues, demonstrates a profound disregard for customer safety and satisfaction.

Furthermore, the allegations of "scam artist" behavior and outright "robbery" through unfulfilled rentals and suspicious payment methods ("Go to Bank" card, with no contract offered) are extremely serious. New Yorkers value transparent and trustworthy business practices, and reports of fraudulent activity directly contradict these expectations. The fact that customers have felt compelled to report the company to consumer protection agencies like the Better Business Bureau and the Attorney General's office is a stark indicator of severe dissatisfaction and perceived malfeasance.

While the location in Brooklyn might initially seem convenient for local residents, the described operational issues negate any geographical advantage. The frustration of dealing with a dysfunctional vehicle, unresponsive support, and potential financial misconduct far outweighs the benefit of proximity. New Yorkers expect and deserve professional, accountable service, especially when it comes to something as vital as a rental car for their mobility and safety.

In summary, based solely on the provided customer reviews, EZ Car Rental in Brooklyn appears to fall significantly short of the standards and reliability that New Yorkers require from a car rental service. Potential customers are strongly advised to exercise extreme caution and consider alternative, more reputable providers for their car rental needs to avoid similar distressing experiences.

EZ Car Rental

4919 20th Ave, Brooklyn, NY 11204, USA