Hertz Car Rental on Coors Blvd NW, Albuquerque: Your Local New Mexico Driving Solution

Hertz Car Rental - Albuquerque - Coors Boulevard Nw Photos

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Hertz Car Rental - Albuquerque - Coors Boulevard Nw Introduce

For residents across New Mexico, navigating our beautiful and diverse state often requires reliable and flexible transportation. Whether it's for daily commutes within Albuquerque, embarking on a weekend adventure to the Sangre de Cristo Mountains, visiting family across the state, or simply needing a temporary vehicle while your own is being serviced, a dependable car rental service is an essential resource. In this detailed guide, we turn our focus to a prominent name in the industry: Hertz Car Rental, specifically their branch located on Coors Boulevard NW in Albuquerque.

New Mexico is a land of vast landscapes and vibrant communities, from the bustling heart of Albuquerque to the tranquil high deserts and historic towns. The freedom that a personal vehicle provides is invaluable for truly experiencing all that the Land of Enchantment has to offer. For locals, a car rental can be a practical solution for a myriad of situations – from accommodating out-of-town guests to business travel, or even just a chance to test drive a different vehicle type for a day. Hertz, a globally recognized brand, aims to provide these essential mobility solutions to the residents of our state.

This article will provide an in-depth look at the Hertz Car Rental branch at 9231 Coors Blvd NW, offering insights into its location, range of services, key features, and ultimately, why it might be a suitable choice for your car rental needs as a New Mexico local.

Location and Accessibility

Hertz Car Rental - Albuquerque - Coors Boulevard NW is strategically located at 9231 Coors Blvd NW, Albuquerque, NM 87114, USA. This address places it in the growing Northwest Mesa area of Albuquerque, a prime location that serves a significant portion of the city's residential population. Coors Boulevard NW is a major arterial road, providing excellent accessibility from various neighborhoods, including those in the rapidly developing West Side.

For local residents, this branch offers a distinct advantage over the busier airport location. Being a neighborhood branch, it can often provide a more personalized and potentially less rushed experience. Its accessibility from different parts of Albuquerque means that whether you're coming from the North Valley, Ventana Ranch, or even areas bordering Rio Rancho, reaching this Hertz location is generally straightforward. This convenience is particularly beneficial when your personal vehicle is unavailable, as it minimizes travel time to pick up your rental.

Services Offered

Extensive Vehicle Selection: Hertz offers a broad range of vehicles to cater to diverse customer needs and preferences. Their fleet typically includes economy cars for budget-conscious renters, compact and mid-size sedans for everyday use, full-size cars for more comfort, SUVs of various sizes for families or those needing extra space, minivans, and sometimes even trucks or specialized vehicles. The availability of specific models can fluctuate based on demand and season.
Online and Phone Reservations: Customers can easily book their rentals through the Hertz website or by calling the branch directly. Online reservations often allow for comparison of vehicle types and rates, as well as the option to pre-pay for potential savings. It is highly recommended to book in advance, especially during peak travel times or local events like the Balloon Fiesta, to ensure vehicle availability.
Short and Long-Term Rentals: Hertz accommodates various rental durations, from daily rentals for quick trips to weekly, monthly, or even longer-term rentals for extended needs such as corporate assignments, temporary vehicle replacements, or long-term personal use.
Hertz Gold Plus Rewards Program: This loyalty program offers benefits like expedited service, the ability to choose your car from a selection of available vehicles, and earning points towards free rental days. Membership can significantly streamline the pick-up and drop-off process, which can be a valuable feature for frequent renters.
Optional Protection Plans: Hertz provides various protection options for renters, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC). Customers should review their personal auto insurance policies and credit card benefits before opting for additional coverage.
Roadside Assistance: Standard rentals usually include 24/7 roadside assistance for issues like mechanical breakdowns, flat tires, or lockouts, providing a safety net during your rental period.

Features / Highlights

Neighborhood Location: The Coors Blvd NW branch offers the distinct advantage of being a local, neighborhood rental spot. This often translates to a more accessible and less chaotic experience compared to airport rental centers, which can be a major plus for Albuquerque residents.
Diverse Fleet to Meet Various Needs: With a wide range of vehicle classes, Hertz aims to provide a suitable option for almost any purpose – from economical commutes to spacious family travel for exploring New Mexico's attractions.
Global Brand Recognition: As a major international car rental company, Hertz brings a certain level of expected quality and reliability, including regularly maintained vehicles and standardized processes.
Competitive Offers and Programs: Hertz frequently offers promotional rates and has loyalty programs like Gold Plus Rewards that can provide significant benefits and savings for repeat customers. They also have specific programs for business, government, and military travelers.

Contact Information

Address: 9231 Coors Blvd NW, Albuquerque, NM 87114, USA

Phone: (505) 899-5980

Mobile Phone: +1 505-899-5980

Conclusion: Why this place is suitable for locals

For residents of New Mexico, particularly those in Albuquerque and the surrounding areas, the Hertz Car Rental branch on Coors Boulevard NW presents a practical and accessible option for their transportation needs. Its neighborhood location is a significant advantage, often allowing for quicker and more convenient pick-ups and drop-offs compared to the bustling airport. This makes it an ideal choice for various local scenarios, such as needing a temporary vehicle during car repairs, accommodating visiting family or friends, or simply exploring the many wonders of our state, from the historic Old Town Albuquerque to scenic drives through the Sandia Mountains.

The wide selection of vehicles ensures that whether you need an economical car for daily errands, a comfortable sedan for a business trip to Santa Fe, or a spacious SUV for a family adventure to the Gila National Forest, Hertz aims to have a vehicle that fits your specific requirements. The benefits of the Hertz Gold Plus Rewards program can further enhance the experience for frequent renters, offering expedited service and making the process even more efficient for our busy New Mexico residents.

However, based on some customer feedback, it is vital for locals to approach their rental experience with a proactive and informed mindset to ensure satisfaction:

Book Early and Confirm: Especially during peak seasons or when specific vehicle types are desired, booking well in advance is highly recommended. It's also a good practice to reconfirm your reservation a day or two before pick-up, potentially by calling the local branch directly, to verify availability.
Thoroughly Inspect the Vehicle: Before leaving the lot, take the time to conduct a comprehensive walk-around inspection of the vehicle with a Hertz representative. Document any existing damage, no matter how minor, including interior cleanliness. Take photos or videos as proof. This is crucial for avoiding potential disputes upon return, particularly concerning vehicle condition and cleanliness issues highlighted by past reviews.
Clarify Policies and Expectations: Ask questions about all aspects of your rental agreement, including fuel policy, mileage limits, insurance options, and any specific protocols for vehicle maintenance or roadside assistance. Understanding the process for reporting issues, as mentioned in reviews about "bureaucracy and protocols," is important.
Communicate Directly: If any concerns arise during your rental period, communicate immediately and clearly with the branch. While reviews suggest some systemic challenges, the local employees are often doing their best under the circumstances, and direct communication can help them address your needs.

By being prepared and diligent, New Mexico residents can leverage the convenience and fleet diversity offered by Hertz Car Rental on Coors Blvd NW. It remains a valuable local resource for fulfilling various transportation needs, allowing you to seamlessly explore the Land of Enchantment.

Hertz Car Rental - Albuquerque - Coors Boulevard Nw Services

Car Rental Agency
Cargo van rental

Hertz Car Rental - Albuquerque - Coors Boulevard Nw Details

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments

Hertz Car Rental - Albuquerque - Coors Boulevard Nw Location

Hertz Car Rental - Albuquerque - Coors Boulevard Nw

New Mexico Bernalillo County Albuquerque Paradise Hills Civic Coors Boulevard Northwest

9231 Coors Blvd NW, Albuquerque, NM 87114, USA

Hertz Car Rental - Albuquerque - Coors Boulevard Nw Reviews

An average rating of ★2.8 from 124 user reviews.

pricemanagercallinsurancemoneyemployeescredit cardrefundcleaningdriving

★ 5★ 4★ 3★ 2★ 1

Bureaucracy and Protocols are terrible with this car rental company experience. Having your call Hertz phone number when the car needs something and getting things approved for their rental car has not been fun fast or convenient but I'm working with them to try to stay in a good rental. Unfortunately they're the only one I can rent from in town. With some adjustments to the company I think the customer experience could be greatly improved there's potential for this company to make it back from the brink but the way customers are being handled needs a lot of work. The local employees are doing their best they're often overworked and understaffed.
Jun 23, 2025 · Miles Robert Collinson
Awful experience with this location and Hertz in general. I received a long term rental from my company through hertz. I picked up a Mazda from this location and, upon driving off, noticed how filthy the car was (see photos). There were cheeze-its in the center console, trash and hair on the passenger floorboard, and straws, receipts and trash in the driver side door pocket.I immediately called to complain and they told me to go get the car washed and clean it and vacuum it myself and they will reimburse me for the car wash. I decided I wanted a new car so I took it back. They told me they didn't have any other SUVs for me. So they offered to take it to a car wash while I waited at the location.I ultimately swapped out my rental car at a different location and the agent at the second location told me that, although Hertz advertises a "15-point cleaning and sanitization" they typically don't clean cars after receiving them back from long-term rentals because people are too dirty with their cars.Extremely counterintuitive as I would imagine a car would be in more need of cleaning after a long-term rental as opposed to just a single day rental. Overall awful experience
Jun 02, 2025 · Andy Schatz
The worst experience still :Called this morning to extend my rental. Took literally an hour for me to extend. 1st rep lied and stated she approved the rental for this week. She said that it was authorized, but then when I checked and called back, it was not. I had to call four times this morning for a supervisor.This is the second call nurse said she got a supervisor and he was just another representative. I told him I wanted a supervisor in the extended department and he transferred me to billing.Had to sit on the phone and wait and the billing department said that she didn’t even understand why the guy transferred me to her. So she had to get a supervisor from the extension department again and thank goodness she stayed on the phone with me.Come to find out they couldn’t put my charge through, but my bank was marking it as fraud because of the way Hertz does their inconsistent, unethical transactions.Your representative is a lie. They lied back-and-forth location, team acts like they can’t do anything for you at times because they don’t wanna deal because I know they’re under stress there.How do you guys expect us to provide good customer service to our passengers when you don’t give good customer service to the drivers. We are just as important.I am sick and tired of calling customer service and calling the location and then contradicting one another and people hanging up and people not wanting to do their jobAnd then you all talk to us like we are criminals or something!!! it’s unbelievable the treatment we get my friend rented from you guys last week and she immediately returned it, and she even stated that the location team was rude as hell to her!!!You guys have not offered me my free week whatsoever since I started renting from you guys and I told Mike this and he keeps ignoring that requestAlso, we need to be compensated for cleaning out other people‘s crap who didn’t clean out the car when they returned it. This is the second time I’ve had to clean out a vehicle and spent 20 bucks detailing the thing and you guys want to charge them $500 but you guys wanna give us the trash that they left behind unbelievable and unprofessionalEntitled to my free week and I really want to get it. The customer care team mailed me and told me about some BS gift certificate. They can send me no after all the problems that you guys have caused me, including after cleaning out two cars on my own that was not my mess. You guys owe me more than thatAnd this morning would’ve been more damage if I let it go and thought that the transaction went through when the customer service representative didn’t even do anything. It took four phone calls to find out that the transaction actually did not go through now what would’ve happened if I sat there and took the word of the first representative who clearly was lying and did not wanna do her job?And I am so sick of calling the location when there’s an issue and they pick up the phone and literally laugh at you and mock you and my friend who was trying to sign up or just about a week ago literally said they did the same exact thing to her when she called in about the problems in the car being filthy
May 22, 2025 · Milly
Renting a car is never fun for me. The rude or indifferent clerk. The wait time. The crappy car selection. The high pressure pitch to buy their insurance.However, none of that happened when I rented at this location. Easy online booking. Came in to pick up my car and I was in and out in less than 10 minutes. Sonrisa was efficient, knowledgeable, friendly and very easy to do business with. I booked into an Altima but decided to upgrade (reasonable price) to a Toyota Crown, and glad I did. Drove almost 1,000 miles non stop in 14 hours, and back, and the Crown was very comfortable and ran like a champ. The final bill was what I expected so no surprises.If your looking to rent, make sure you at least check rates and availability at this location. They will take care of you.
Jun 18, 2025 · George Duling
Terrible service from the guys there. I had a rental through Uber. After a couple of weeks, the air conditioner went out , middle of summer so I called in to then office. They said they didnt have any other cars so they would put in a ticket and I can take it to jiffy lube. After 2 full days of it being worked on, and still not fixed, I called back into the office to tell them I needed another car because I was losing too many days of income going on the 3rd day. Again they said we don't have any other cars, youll have to wait until that one gets fixed. After 4 full days they finally fixed the car. But I paid weekly , leaving me with 3 days to make-up for a whole week of uber rides. I called the office to see if they would discount those 4 days or give me some extra time to pay the weekly payment. Then guy said sure yea we'll work with you, don't worry you might get a message or email about your payment but dont worry its all good. The very same day , they took out my weekly payment , 3 days early, it wasn't my due date it was 3 days earlier then my due date, putting my account negative. So im thinking ok well they took the payment early, so I dont have to pay until the following Monday, 10 days later. So 5 days later they I look at my account and the payment was returned to them. The payment that they took out 3 days before it was due. So I call and call amd can't reach anyone on the phone for 2 days. So I have 5 days until my due date , and I now have to pay the last weeks payment that was returned and the current weeks payment. So 5 days to pay 2 weeks payment. So since I spoke to the gentlemen and he said they would be flexible with me and they know that the car was down for almost a whole week and they took the payment 3 days before it was supposed to, im sure they will work with me. The next payment day comes Im a little short of the 2 weeks payment. And they dont take any payment out at all. So im figuring its all good they are giving me some time to pay it since they car wasn't running for a week and they messed up my payments by taking it 3 days early. So the day of my second weeks due date when they didnt take any payments out at all , a guy shows up to pick up the rental. Saying I haven't paid it for month, which was a lie, and saying they could press charges. I'm absolutely fuming because I had no car for a week. They apparently still charged me that whole week and they tool the payment 3 days before it was due. And on top of that, they guy they would work with me and apparently he lied. So they will take payments out before they are due. They will make you pay for days when the car isn't running. And they will lie to you and say they will work with, meanwhile they are reporting you to authorities and possibly to credit bureaus. Worst experience I've ever had with a rental company. And when I called after they came to pick up the car, the guy I spoke to was basically like well sorry we dont work with anyone on payments, your payment is your payment even if you don't have the car because its being worked on. And basically he said sorry we can't rent to you anymore
Jul 15, 2025 · Dominic Mendoza