Hertz Car Rental - Albuquerque - San Mateo Northeast Photos










Hertz Car Rental - Albuquerque - San Mateo Northeast Introduce
Greetings, fellow New Mexicans! In a state celebrated for its stunning landscapes, rich cultural heritage, and vibrant city life, having reliable transportation is more than just a convenience – it’s a gateway to exploration and essential for daily routines. Whether your personal vehicle is temporarily out of commission, you need a larger ride for a family road trip to the mountains, or you're simply looking for a short-term solution for getting around town, Hertz Car Rental on San Mateo Northeast in Albuquerque is a local branch dedicated to serving your needs. Unlike bustling airport locations, this neighborhood spot offers a focused approach to car rentals for those who call New Mexico home.
From the daily commute to weekend adventures exploring the "Land of Enchantment," a suitable vehicle ensures you can experience all that our beautiful state has to offer. Hertz on San Mateo Northeast understands the importance of accessible and reliable transportation for locals, aiming to provide a smooth rental process and a diverse fleet that caters to various requirements, from compact cars for city errands to spacious vans for larger projects.
The Hertz Car Rental branch at 6300 San Mateo Blvd NE K-3, Albuquerque, NM 87109, USA, is strategically located within a prominent commercial area of Albuquerque's Northeast Heights. This position makes it exceptionally convenient for residents living in the surrounding neighborhoods, offering a local alternative to the busier airport rental counters.
San Mateo Boulevard Northeast is a major north-south artery in Albuquerque, ensuring excellent connectivity to various parts of the city. The location, situated in Suite K-3, means it's part of a commercial complex, providing easy visibility and access from the street. For those traveling from I-25, you can typically exit onto Montgomery Blvd NE or Osuna Rd NE and navigate to San Mateo Blvd NE, making the drive straightforward from most areas of Albuquerque. Its neighborhood setting means you can often avoid the heavier traffic and logistics associated with airport pickups and returns, providing a more relaxed and localized experience.
While the branch operates during specific business hours, its central location within a retail hub ensures it's a practical choice for locals needing to pick up or return a vehicle during their regular daily activities. This accessibility is a key factor in why neighborhood rental locations are often preferred by residents over airport-based options.
- Extensive Vehicle Selection: Hertz on San Mateo Northeast offers a wide range of vehicles to cater to diverse needs. This includes compact cars for fuel efficiency, sedans for comfortable daily driving, SUVs for families or those needing more space, and even specialized vehicles like vans (including cargo vans and minivans) for moving or larger group travel. As one customer noted, the availability of vehicles like vans can be particularly useful.
- Flexible Rental Options: Whether you need a car for a few hours, a day, a week, or a longer duration, Hertz typically provides various rental periods to accommodate both short-term and extended requirements.
- Online Reservations and Management: Customers can easily book their desired vehicle online, modify existing reservations, and manage their rental details, streamlining the entire process. While online receipt access can sometimes be a point of feedback, the core booking system is designed for convenience.
- Customer Service Support: The branch aims to provide comprehensive support for renters. As highlighted by a positive review, staff members like Andrew go "above and beyond" to explain options clearly and ensure a smooth, stress-free experience.
- Specialty Rentals: Beyond standard passenger cars, Hertz offers various specialty rental types, which may include box trucks, cargo vans, electric vehicles (EVs), and even luxury or "Ultimate Collection" vehicles, catering to specific personal or business demands.
- Business and Government Solutions: For local businesses, government entities, or military personnel, Hertz offers tailored programs and discounts designed to meet their unique travel and transportation needs.
- Optional Protections and Add-ons: Renters have the option to add various protection plans, such as Liability Insurance Supplement (LIS) or Loss Damage Waiver (LDW), as well as convenient extras like GPS units, child safety seats, and fuel purchase options.
- Dedicated Customer Service: A recurring theme in positive feedback is the quality of customer service. Reviewers commend staff for their professionalism, helpfulness, and willingness to explain options clearly, contributing to a smooth rental process.
- Vehicle Variety for Every Need: The availability of different vehicle types, from small sedans and compact cars to larger SUVs and vans, ensures that customers can find a vehicle that perfectly matches their specific requirements, whether for daily commutes or specialized tasks.
- Reliable Vehicle Performance: While occasional issues with online access to receipts or specific communication channels might arise, the primary function of the rental—the vehicle itself—is often noted to "run good," indicating well-maintained cars and vans.
- Neighborhood Convenience: Being a non-airport location, this branch offers an easier and often less hectic experience for local residents, making pickups and returns more straightforward compared to navigating a busy airport environment.
- Problem Resolution Focus: As demonstrated by a customer’s experience, when issues arise (such as unexpected charges), the staff, once contacted directly, can be "really helpful and resolved my issue," showing a commitment to resolving customer concerns.
For all your car rental needs or inquiries at this convenient neighborhood location, you can reach Hertz Car Rental - Albuquerque - San Mateo Northeast using the following details:
Address: 6300 San Mateo Blvd NE K-3, Albuquerque, NM 87109, USA
Phone: (505) 856-6373
Mobile Phone: +1 505-856-6373
Operating Hours: This location typically operates from Monday to Friday, 7:30 AM to 5:00 PM (or 4:00 PM based on some listings), and is generally closed on Saturdays and Sundays. It is always recommended to verify the current operating hours directly with the branch or on the official Hertz website when planning your rental, especially around holidays.
For the residents of New Mexico, particularly those in the Albuquerque area, Hertz Car Rental on San Mateo Northeast provides a highly practical and advantageous option for all their car rental needs. Its strategic neighborhood location means you can avoid the additional time, costs, and hustle often associated with airport rental facilities, offering a more relaxed and localized experience. This branch is designed to seamlessly integrate into your daily life, whether you're replacing a vehicle under repair, need an extra car for family visiting, or simply desire a different type of vehicle for a specific project or outing.
The highlights of this location, such as its diverse vehicle fleet (including vans for those bigger jobs) and the consistent commendation for excellent customer service, underscore its suitability for locals. The personal touch, where staff members are willing to go "above and beyond" to explain options and resolve issues, fosters a sense of trust and reliability that is highly valued by community members. While there may be occasional challenges with technology, the core service of providing a good, well-running vehicle with helpful support remains strong.
In a state where personal transportation is paramount for enjoying its vast beauty—from exploring the Bosque along the Rio Grande to venturing into the majestic Sandia Mountains—having a dependable and accessible car rental service close to home is invaluable. Hertz Car Rental on San Mateo Northeast serves as a convenient and customer-focused resource, ensuring that locals have the mobility they need to live, work, and discover all that our incredible "Land of Enchantment" has to offer.
Hertz Car Rental - Albuquerque - San Mateo Northeast Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Albuquerque - San Mateo Northeast Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Albuquerque - San Mateo Northeast Location
Hertz Car Rental - Albuquerque - San Mateo Northeast
6300 San Mateo Blvd NE K-3, Albuquerque, NM 87109, USA
Hertz Car Rental - Albuquerque - San Mateo Northeast Reviews
managementinsurancewebsitedrivingchargechelseapresidentsemployeeauthorizationcircle
★ 5★ 4★ 3★ 2★ 1My van rental run good, but trying to get a real person to answer the phone and actually help with my consents it’s not easy. I saw some charges that I was not aware and couldn’t get someone to answer and explain it right away, I had to trick the system into thinking that I had some mechanical issues so I could get a person to talk to me. He was really helpful and resolved my issue. But still why in 2025 with all the technology why I can’t see my receipt right away? ( for management )
Jul 01, 2025 · Arnoldo Flores TrujilloI recently rented a car from Hertz and had a great experience thanks to Andrew. He provided outstanding customer service, taking the time to explain all my options clearly and making the rental process effortless. His professionalism and helpfulness made everything smooth and stress-free. I highly recommend Hertz, especially if you’re assisted by Andrew—he truly goes above and beyond for customers.
Jul 14, 2025 · Racheal WThis location has severe needs for communication training. Their 2 employees do not know how to communicate without raising their voices when questions or concerns arise. I arrived an hour early for my vehicle and didn’t leave until 30 minutes PAST my original reservation time due to their incompetence. I am a Presidents Circle tier member and asked about an upgrade. They also stated my presidents circle membership was inactive, which was not the case at all. They informed me they didn’t have any availability for complimentary upgrades but offered a purchased upgrade. I asked if the vehicle they were assigning me was part of the vehicle class I booked as seemed like a compact vehicle. They immediately raised their voices and said it is in fact what I reserved. I asked them to explain this to me (this is also helpful for future reference as I can know what class I need to book, size wise) and they refused. They said I would have to take their word for it. They then proceeded to say everyone needed to be quiet because they couldn’t hear over the yelling, even though they were the ones raising their voices. In the end, after the paperwork was completed they brought out a complimentary upgrade that was supposedly unavailable just a few minutes before. I don’t know what to make of that. I’m not sure if those 2 are on this power trip every day, but according to the reviews and the other customers in the store when I was dropping off my vehicle, it seems they behave this way day in and day out.
May 06, 2025 · Alexsi GonzalezHorrible customer service from branch manager, Chelsea. She is combative, abrasive, loud, smug, and unprofessional. Several times she even smiled at me and laughed about the situation she put us in. We rented a car on Thursday, thinking about buying it from Hertz. On Saturday I spoke with Victor and he could not answer several questions I had about the car. As a result, we dropped off the car on day three (Sunday) and took pictures. This location is closed on Sunday, and when my wife stopped by to return the keys early Monday morning Chelsea told her to keep the keys while we had our questions answered and worked out details with their rent-to-buy department. We could never get simple questions answered from the rent-to-buy department as several employees (Victor and Jess) simply passed the buck to someone named Sonia. We never heard from Sonia, and I have serious doubts she is a real person. Jess did not reply to two emails. Because Hertz could not answer our questions I informed Victor in writing on Tuesday we would not be buying the car, and I dropped off the keys early Wednesday morning when they opened. From the first moment, Chelsea was intent on yelling and fighting with me as she said we were going to be charged for six days versus three. We returned the car on day three, and Chelsea was the person that told my wife to keep the keys. She lied about that and denied having said it during my visit with her. Chelsea also told me she would speak with Jess before charging my credit card. That was another lie, because when I returned home she charged by card the full $459 pre-authorization amount. Although a six day rental (I do not agree with) would have been $330 plus tax. The three day rental I agreed to pay would be $165 plus tax. If you value good customer service and a business with trustworthy employees avoid this Hertz location.
Jun 06, 2025 · William HueppauffI’m a Hertz President’s Circle member who just had one of the worst rental experiences imaginable.I was issued a car with serious mechanical problems — the steering pulled aggressively, making it unsafe to drive. When I returned to the location to request a swap, I was told there were “no cars available” and that I’d have to be put on a waitlist. Meanwhile, I could clearly see cars on the lot and was able to book mid-size and larger vehicles in real time on the Hertz app — so the “no cars” excuse was a lie.The staff on-site was completely dismissive, refused to acknowledge my issue, and told me if I wanted help, I’d need to “create a ticket” and call corporate — despite standing right there in person, with a broken car. The tone was unhelpful, and full of attitude.I called the Hertz President’s Circle line and they called the location which suddenly now only had “small cars only.” Yet the app still showed availability for mid-size vehicles, proving the location was lying or gatekeeping inventory.Now I’ve had to waste my time and gas driving all the way to the airport to get a safe and usable car — something that should’ve been handled professionally and respectfully the moment I walked in.This is not how any customer should be treated.
Jun 13, 2025 · Ray Bac
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