Hertz Car Rental - Alexandria - Lindsay Lexus Customers Only

- 1575 Kenwood Ave, Alexandria, VA 22302

Introduction / Overview

For residents of Virginia, particularly those in Alexandria who are also customers of Lindsay Lexus, access to a convenient and reliable rental car service can be a vital component of managing daily life, especially when their personal vehicle is in for service. Hertz Car Rental, a globally recognized name in the industry, operates a specific branch at 1575 Kenwood Ave in Alexandria, VA, that appears to cater primarily to Lindsay Lexus customers. This unique arrangement aims to provide seamless mobility solutions during vehicle maintenance or other needs for those loyal to the Lexus brand and dealership.

This article will provide a clear, engaging, and informative overview of this specific Hertz Car Rental location. We will examine its unique operational model as a dealership-associated rental service, its accessibility for local users, the types of services typically offered by Hertz, and, importantly, delve into insights from real customer experiences. Our goal is to equip Virginia residents with factual information to help them understand if this particular Hertz location is the right choice for their car rental requirements, especially given its specialized nature.

Location and Accessibility

The Hertz Car Rental branch at 1575 Kenwood Ave, Alexandria, VA 22302, USA, is distinctly positioned within the Lindsay Lexus of Alexandria dealership. This location immediately signifies its primary target audience: customers who are bringing their Lexus vehicles in for service or are otherwise engaged with the dealership. Situated on Kenwood Avenue, it offers direct accessibility for those already visiting the prominent Lindsay Lexus facility. The address places it conveniently within Alexandria, making it a local option for many residents.

For Virginia locals, the advantage of this location is its integration with the dealership experience. If your Lexus is being serviced, picking up a rental is a short, straightforward process within the same complex. Kenwood Avenue itself provides reasonable connectivity to other major roads in Alexandria, allowing for relatively easy travel to various parts of the city and beyond. While direct public transportation might require a short walk from the nearest bus stops, the primary access method for this location is likely by car for those already at the dealership. Its hours of operation would generally align with the service department hours of Lindsay Lexus, ensuring that a rental car is available when a customer's vehicle is being worked on. It is important to remember that this specific Hertz location is tailored to Lindsay Lexus customers, which may affect its general availability for the broader public without a direct dealership connection.

Services Offered

As a branch of Hertz, a global car rental leader, this location, while specialized for Lindsay Lexus customers, would generally offer a range of services typical of the Hertz brand. These services are designed to provide comprehensive mobility solutions:

• Diverse Vehicle Fleet (Subject to Availability): While specific models might lean towards Lexus vehicles or similar luxury/premium cars often provided as loaners, Hertz generally offers a variety of vehicle classes. These include economy and compact cars, mid-size and full-size sedans, various SUVs, and potentially minivans, catering to different space and fuel efficiency needs. Availability at a dealership-specific location might be more focused on loaner-type vehicles.
• Flexible Rental Durations: Customers can typically arrange for rentals on a daily, weekly, or potentially longer-term basis, depending on the duration their personal vehicle is in service or their specific travel plans.
• Online Reservations and Management: Hertz's corporate platforms allow for online booking, modification, and cancellation of reservations. This provides convenience, though reservations for this specific branch might often be facilitated directly through the Lindsay Lexus service department.
• Optional Add-Ons: Common optional additions like GPS navigation systems, child safety seats (infant, toddler, booster), and the ability to add authorized additional drivers are typically available for an extra charge.
• Protection and Coverage Plans: Hertz offers various protection products and waivers (e.g., Loss Damage Waiver, Personal Accident Insurance, Supplemental Liability Protection) to provide coverage during the rental period. Renters should always review their personal auto insurance to understand existing coverage.
• Hertz Gold Plus Rewards Program: For frequent renters, Hertz offers a loyalty program that can provide benefits such as expedited service and the ability to earn points for free rental days.
• Direct Integration with Dealership Service: The primary service offered here is the seamless provision of rental vehicles specifically for Lindsay Lexus customers whose cars are undergoing service or repair, acting as a direct extension of the dealership's customer care.

Features / Highlights

Customer reviews for the Hertz Car Rental at Lindsay Lexus in Alexandria, VA, present a mixed bag of experiences. While there are some positive notes, significant concerns are also highlighted:

• Nice Staff: One customer specifically mentioned that "The staff was very nice." This suggests that at a personal interaction level, some employees provide a pleasant experience.
• Vehicle Condition Discrepancies: A notable issue raised is the inconsistency in vehicle condition. One customer was initially given a car with "41,000 miles and scratches all over," indicating a worn vehicle. While they were able to "request another car" and receive one with "2,0000 miles," this highlights a potential need for customers to be diligent in inspecting their assigned vehicle.
• Billing and Credit Card Issues: A major concern is reflected in reports of "charged 2 credit card at same time with same amount and refuse to take back one charge." This points to significant issues with billing accuracy and the refusal of the "customer service" to rectify the error, even weeks after the charge occurred.
• Subpar Customer Service on Billing Issues: The phrase "customer service sucks" in relation to resolving the double-charging issue indicates a severe deficiency in addressing customer disputes, especially concerning financial discrepancies.
• Lack of Value for Price: Despite the availability of a newer car upon request, the initial experience and the overall sentiment around the billing problems suggest that for the "price paid, it was not a value."

These features highlight that while the staff can be friendly, fundamental operational issues related to vehicle quality control and, most critically, accurate billing and dispute resolution, appear to be significant challenges at this location.

Contact Information

Address: 1575 Kenwood Ave, Alexandria, VA 22302, USA

Phone: (703) 647-1316

Mobile Phone: +1 703-647-1316

Conclusion: Why this place is suitable for locals

For residents of Virginia, particularly those in Alexandria who are customers of Lindsay Lexus, the Hertz Car Rental at 1575 Kenwood Ave offers a unique, integrated convenience. Its location directly within the dealership streamlines the process of obtaining a rental vehicle when a personal Lexus is undergoing service, eliminating the need to travel to a separate off-site location. This direct accessibility can be a significant advantage for individuals who require immediate temporary transportation and are already at the dealership for other automotive needs.

However, while the geographical convenience and the potential for friendly staff interactions are positive aspects, it is crucial for Virginia locals to be fully aware of the significant concerns raised by previous customers. The reports of double-billing, refusal to reverse incorrect charges, and generally "below average" customer service when financial disputes arise are serious red flags. Additionally, the initial offering of a high-mileage, scratched vehicle, even if rectified upon request, suggests inconsistencies in vehicle preparation and quality control. For a service intended to complement a premium car ownership experience, these issues are notable.

Therefore, while this Hertz location might be "suitable" purely from a convenience standpoint for Lindsay Lexus customers already on-site, those considering its services must exercise extreme caution. Locals are strongly advised to meticulously review all charges, keep detailed records, take photos of the vehicle upon pick-up and drop-off, and be prepared to be highly proactive in resolving any billing discrepancies. If seamless service without financial complications is a top priority, customers should weigh these factors carefully and potentially inquire about alternatives for their rental car needs, even if it means stepping outside the immediate dealership convenience in Alexandria.

Hertz Car Rental - Alexandria - Lindsay Lexus Customers Only

1575 Kenwood Ave, Alexandria, VA 22302, USA