Hertz Car Rental - Ann Arbor - Sheraton Hotel

- 3200 Boardwalk Dr, Ann Arbor, MI 48108

For many Michiganders, Ann Arbor is a vibrant hub, whether for business, education, or leisure. And when you're navigating this bustling city or planning a getaway to other parts of our beautiful state, having reliable transportation is key. That's where car rental services come in, offering the flexibility and freedom to explore at your own pace. This article focuses on a specific local option: Hertz Car Rental located within the Ann Arbor Sheraton Hotel. We'll delve into what this branch offers, its accessibility, and what local users like you can expect, providing a balanced and factual overview to help you make informed decisions for your next Michigan journey.

The Hertz Car Rental branch at the Ann Arbor Sheraton Hotel is conveniently situated at 3200 Boardwalk Dr, Ann Arbor, MI 48108, USA. This location offers a distinct advantage for both visitors staying at the hotel and local residents in the surrounding Ann Arbor area. Being housed within a reputable hotel provides a professional and often more accessible environment compared to standalone rental offices, particularly for those on business trips or needing a rental while their own vehicle is serviced nearby.

Accessibility to this Hertz location is generally excellent. Boardwalk Drive is easily reachable from major Ann Arbor arteries such as I-94 and State Street, making it straightforward to drive to from almost any part of Ann Arbor, Ypsilanti, or even communities further afield in Southeast Michigan. For those arriving from out of town, its proximity to the freeway system simplifies the journey. While public transportation might connect to the general area, the nature of a hotel-based car rental often implies a drive-up or taxi/rideshare approach for pickup. The integrated nature of being inside a hotel means amenities like waiting areas and restrooms are readily available, contributing to a more comfortable experience before or after your rental transaction. For locals, this location serves as a practical alternative to airport rentals, avoiding the often higher prices and longer lines associated with them.

Hertz, as a global leader in car rentals, offers a wide array of vehicle types and services, and the Ann Arbor Sheraton Hotel branch typically provides access to a solid selection suitable for various needs of Michigan drivers. While exact inventory can fluctuate based on demand and season, here’s a general overview of what you can expect:

• Standard Car Rentals: This includes a range of fuel-efficient compact cars (e.g., Chevrolet Spark, Ford Focus) ideal for city driving or solo travelers, to comfortable mid-size and full-size sedans (e.g., Chevrolet Malibu) perfect for road trips across Michigan or family outings.
• SUV Rentals: For those needing more space, versatility, or capability, various SUV sizes are usually available, such as small SUVs (e.g., Nissan Rogue) suitable for small families or those needing extra cargo room for gear for Michigan adventures. Larger SUVs may also be available upon request.
• Van Rentals: While not always a primary offering at hotel-based locations, Hertz generally offers minivans or passenger vans for larger groups or families, suitable for taking the team to a game or a big family reunion in northern Michigan. It's always best to confirm availability for these specialized vehicles.
• Luxury and Specialty Vehicles: Depending on the branch's specific fleet, you might find options from Hertz's Prestige or Adrenaline Collections, offering a more upscale or performance-oriented driving experience for special occasions or business travel where making an impression matters.
• One-Way Rentals: Hertz typically facilitates one-way rentals, allowing you to pick up a car in Ann Arbor and drop it off at another Hertz location, which can be incredibly convenient for cross-state travel within Michigan or beyond.
• Long-Term Rentals: Solutions for individuals or businesses requiring a vehicle for an extended period, providing flexibility that traditional car ownership might not.
• Optional Add-ons: Services such as GPS navigation systems (Hertz NeverLost®), child safety seats, and various insurance coverage options (e.g., Loss Damage Waiver, Liability Insurance Supplement) are typically available to customize your rental experience.

This Hertz Car Rental location within the Ann Arbor Sheraton Hotel comes with a mix of notable features and highlights, as well as some areas where experiences can vary, as reflected in customer feedback.

• Convenient Hotel Location: One of the strongest highlights is its placement inside the Sheraton Hotel. This provides a professional and comfortable setting, making the pick-up and drop-off process feel less like a typical car rental counter and more like an extension of hotel services. For business travelers or those already staying at the hotel, this is incredibly convenient.
• Potential for Exceptional Local Service: Customer reviews highlight instances of outstanding service from the local staff, particularly a "husband and wife team" who demonstrated "honesty and integrity" and provided an "excellent customer service experience." This personal touch, including holding onto left-behind items, speaks volumes about a dedicated local presence. This kind of personalized care can make a significant difference for Michigan residents looking for a reliable and trustworthy rental experience.
• Streamlined Transactions (when staff is present): Positive feedback indicates that transactions can be "the easiest car rental transaction" experienced, suggesting efficient processes when the branch is fully staffed and operations are running smoothly.
• Vehicle Availability and Condition (Inconsistent): This is an area where reviews show inconsistency. While some users have positive experiences, others report significant issues, such as reserved cars not being available, receiving a "more basic vehicle," or cars being "filthy and reeked of sweat, cigarettes, and weed." This suggests that while the location aims to provide a diverse fleet, actual availability and vehicle cleanliness can be variable.
• Staff Presence and Responsiveness (Variable): Another point of concern from some reviews is the absence of staff at the counter, requiring calls to a central number, and instances where staff were "annoyed" or "didn't come back" after stepping out. This inconsistency in immediate on-site support can lead to frustrating delays, particularly for those on a tight schedule.
• AAA Benefits: As a Hertz location, AAA members can often avail themselves of benefits such as discounts on base rates, free use of child seats, free additional qualified AAA drivers, and reduced fees on GPS rentals, offering potential savings for Michigan AAA members.

For Michigan residents considering Hertz Car Rental at the Ann Arbor Sheraton Hotel, here's how to get in touch:

Address: 3200 Boardwalk Dr, Ann Arbor, MI 48108, USA

Phone: (734) 761-1176

Mobile Phone: +1 734-761-1176

For locals in Michigan, Hertz Car Rental at the Ann Arbor Sheraton Hotel presents a convenient option for your car rental needs, especially if you're in the southern Ann Arbor area or staying at the hotel. Its prime location within a hotel offers a more comfortable and business-friendly atmosphere compared to some other rental sites. When the local team, particularly the praised "husband and wife team," is on-site and fully operational, the customer service can be exceptional, providing a personalized and efficient experience that stands out. This dedication to local service, including attention to detail like safeguarding forgotten items, is a significant draw for Michigan residents who value reliability and a personal touch.

However, it's also important for local users to be aware of the reported inconsistencies, particularly regarding vehicle availability and occasional staff presence. While the potential for a seamless and pleasant rental experience is high, it's advisable to confirm your reservation and vehicle type in advance, especially during peak travel times. Despite these occasional challenges, the benefits of a well-located branch with the potential for outstanding local customer service make Hertz at the Ann Arbor Sheraton Hotel a viable and often advantageous choice for your car rental needs as you explore our great state of Michigan.

Hertz Car Rental - Ann Arbor - Sheraton Hotel

3200 Boardwalk Dr, Ann Arbor, MI 48108, USA