Hertz Car Rental - Ann Arbor - Washtenaw Avenue

- East, 4663 Washtenaw Ave, Ann Arbor, MI 48108

For residents across Michigan, securing reliable transportation is often a key consideration, whether it's for navigating daily commutes, embarking on a spontaneous weekend adventure, or simply getting around when your primary vehicle is unavailable. Car rental services play a crucial role in maintaining mobility and flexibility. Among the major players, Hertz Car Rental is a name many Michiganders are familiar with. Today, we're taking a closer look at a specific Hertz branch: the Ann Arbor - Washtenaw Avenue location. This article aims to provide a clear, factual, and informative overview for local users, helping you understand what to expect when considering this particular branch for your car rental needs.

The experience of renting a car can vary significantly, even within the same company, depending on the specific branch and prevailing circumstances. While some customers report seamless transactions and excellent service, others may encounter challenges. We'll delve into the specifics of the Hertz Car Rental at 4663 Washtenaw Ave, Ann Arbor, MI, covering everything from its convenient location to the typical services offered, and critically, insights derived from actual customer feedback to give you a well-rounded perspective.

The Hertz Car Rental in Ann Arbor - Washtenaw Avenue is strategically located at East, 4663 Washtenaw Ave, Ann Arbor, MI 48108, USA. Washtenaw Avenue is a significant and easily recognizable thoroughfare in Ann Arbor, making this branch highly accessible for residents of Ann Arbor and surrounding communities within Washtenaw County, such as Ypsilanti, Saline, and Pittsfield Township. Its position on a main road means it's straightforward to find and reach, whether you're driving from your home, a local business, or one of the University of Michigan campuses.

The accessibility of this location is a key benefit for local users, allowing for efficient pick-up and drop-off. For those relying on public transportation or rideshares to get to the rental office, a central location like this one simplifies logistics. The branch typically operates during standard business hours, generally Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM, remaining closed on Sundays. It is always advisable to confirm their exact operating hours for your specific rental day.

As a major international car rental company, Hertz generally offers a comprehensive range of services at its Ann Arbor - Washtenaw Avenue location, designed to cater to diverse customer needs. These commonly include:

• Extensive Vehicle Fleet: Hertz provides a wide selection of vehicles, typically ranging from fuel-efficient economy and compact cars, to comfortable mid-size and full-size sedans, spacious SUVs for families or additional cargo, minivans for larger groups, and sometimes even specialty or luxury vehicles. This variety aims to match different travel purposes and budgets.
• Flexible Rental Options: Customers can usually choose from various rental durations, including daily, weekly, and monthly options, accommodating both short-term needs and longer-term temporary transportation solutions, such as when a personal vehicle is undergoing repairs.
• Insurance Replacement Rentals: A common service at neighborhood locations, Hertz often works with insurance companies to provide replacement vehicles for customers whose cars have been damaged or are in the shop, streamlining a potentially stressful situation.
• One-Way Rentals: For those traveling across Michigan or out-of-state, one-way rental options are typically available, allowing the convenience of picking up a car at this Ann Arbor branch and dropping it off at a different Hertz location.
• Hertz Gold Plus Rewards Program: Frequent renters can benefit from the Hertz Gold Plus Rewards program, which often provides perks like expedited service, the ability to bypass the counter, and earning points towards free rental days.
• Optional Add-ons and Protections: To enhance the rental experience, customers can typically opt for additional services such as GPS navigation systems, child safety seats (infant, toddler, booster), and various protection plans (e.g., Loss Damage Waiver, Liability Insurance Supplement, Personal Accident Insurance) for added peace of mind.
• Fuel Options: Standard refueling options are usually provided, allowing customers to prepay for a full tank, have Hertz refuel the car upon return (with a service fee), or return the vehicle with a full tank.

Customer reviews provide invaluable insights into the actual operational strengths and weaknesses of this specific Hertz location. The feedback for the Ann Arbor - Washtenaw Avenue branch reveals a mixed bag of experiences:

• Positive Staff Interactions: One highlight is the praise for specific staff members, particularly "Caesar," who is described as "amazing." This suggests that some individuals at the branch provide excellent customer service, characterized by professionalism and helpfulness.
• Smooth Pick-up and Drop-off (for some): For certain customers, the process of picking up and dropping off the vehicle was "easy" and without "issues," indicating an efficient transaction when things go as planned.
• Reservations Not Honored / Vehicle Availability Issues: A significant concern highlighted in a negative review is the unreliability of reservations. A customer with a pre-paid booking was told upon arrival that their booked vehicle type was unavailable and that they would have to pay more for an alternative, or were ultimately denied a rental due to a "system error." This suggests a potential issue with inventory management and honoring confirmed bookings.
• Debit Card Policy Confusion/Refusal: The negative review explicitly mentions that a debit card "couldn't be used for payment" despite the customer having paid and reserved in advance. Hertz's general policy states that while debit cards can be used for final payment, using them to qualify for a rental at the outset has specific requirements (e.g., 24-hour advance reservation, 25+ years old, CDP number or return flight ticket) and are often not accepted for premium vehicles or prepaid rentals. The customer's experience suggests a potential mismatch between the customer's understanding or the branch's application of this policy.
• Lack of Communication and Problem Resolution: The negative experience points to a lack of proactive communication from the branch regarding reservation issues and a failure to find satisfactory solutions when problems arose. The customer expressed feeling it was a "waste of time" due to "poor service."
• Inconsistent Customer Experience: The stark contrast between a highly positive review ("amazing staff," "definitely rent again") and a severely negative one ("no security or certainty," "avoid this waste of time") suggests that the customer experience at this location can be inconsistent.

For Michiganders in the Ann Arbor area looking to contact the Hertz Car Rental on Washtenaw Avenue, here is their information:

• Address: East, 4663 Washtenaw Ave, Ann Arbor, MI 48108, USA
• Phone: (734) 528-9692
• Mobile Phone: +1 734-528-9692

Given the mixed reviews, it is strongly advised to call the branch directly to confirm your reservation details, vehicle availability, and critically, their current policy on debit card usage for your specific rental type, especially if you have paid in advance or have unique requirements.

For residents of Ann Arbor and the wider Michigan community, Hertz Car Rental on Washtenaw Avenue presents a convenient local option with the backing of a major national brand. When the service is seamless, as highlighted by positive customer feedback, the process of picking up and dropping off a clean, reliable vehicle can be easy and efficient, thanks to capable and friendly staff members. This makes it a viable choice for many Michiganders seeking a standard car rental experience.

However, the significant concerns raised by other customers regarding vehicle availability, potential upcharges, and issues with specific payment methods (like debit cards for advance bookings) suggest that the experience can be inconsistent. The reported "system errors" and perceived "poor service" when problems arise indicate areas where the branch might fall short in resolving customer issues effectively.

Therefore, while this Hertz location offers the typical range of vehicles and services, locals should approach their rental with a degree of caution, especially for critical travel plans or if relying on debit card payments. It is highly recommended to:

• Verify Reservations: Call ahead to reconfirm your booking, particularly the vehicle type and any special requests.
• Confirm Payment Policies: If using a debit card, explicitly confirm all requirements and restrictions for your specific rental scenario with the branch directly before your pick-up date to avoid issues.
• Be Prepared for Alternatives: In the rare event of unforeseen issues, having a backup plan, even if it's just knowledge of nearby alternative rental agencies, can help mitigate stress.

Ultimately, while some Michiganders will undoubtedly find this Hertz location to be a perfectly adequate and convenient option, an informed and proactive approach will be key to ensuring a smooth and satisfactory car rental experience.

Hertz Car Rental - Ann Arbor - Washtenaw Avenue

East, 4663 Washtenaw Ave, Ann Arbor, MI 48108, USA