Hertz Car Rental - Auburn - Washington Street Hle Photos










Hertz Car Rental - Auburn - Washington Street Hle Introduce
Hello, Massachusetts residents! In Central Massachusetts, life moves at its own pace, whether you're commuting to Worcester, exploring the beautiful rural landscapes, or simply managing daily errands when your personal vehicle isn't available. Finding a reliable and convenient car rental service is often a necessity to keep your plans on track. That's where Hertz Car Rental - Auburn - Washington Street Hle comes into play, aiming to provide a range of vehicle options to meet the diverse needs of our local community.
Hertz is a globally recognized leader in the car rental industry, known for its extensive fleet and wide network of locations. Our Auburn - Washington Street Hle branch is part of this vast system, striving to offer Massachusetts residents the convenience and variety expected from a major rental provider. We understand that a smooth and hassle-free rental experience is paramount, whether you're needing a car for a quick trip, an extended period while your own vehicle is being repaired, or for a specific occasion. Our goal is to provide accessible transportation solutions, backed by a wide selection of vehicles. We continually work to ensure our local operations align with the high standards of the Hertz brand.
Hertz Car Rental - Auburn - Washington Street Hle is conveniently located at 823 Washington St, Auburn, MA 01501, USA. This location on Washington Street places us centrally within Auburn, making us easily accessible for residents throughout Auburn and its surrounding Central Massachusetts communities, including Worcester, Leicester, Oxford, and Millbury. Washington Street is a key local road, ensuring that finding our office is straightforward. For those relying on public transportation, while direct bus routes specifically to this address might require checking local schedules, our accessible location makes it a feasible option via a short walk or ride from common routes. For those driving, our convenient location minimizes travel complexities, allowing for a quick and efficient pick-up or drop-off process, getting you on your way without unnecessary delays.
Hertz Car Rental offers a comprehensive range of services and vehicle options designed to cater to a wide array of rental requirements, providing flexibility for every customer's journey in Massachusetts.
- P Diverse Vehicle Fleet: Our extensive fleet is designed to accommodate various travel requirements, from economical choices to more spacious and specialized options. Typical vehicle categories available at Hertz locations, and likely at this branch, include:
- Economy and Compact Cars: Ideal for fuel efficiency and navigating local roads. Examples may include the Chevrolet Spark and Ford Focus.
- Intermediate and Standard Sedans: Offering a balance of comfort and value for daily commutes or longer drives. Chevrolet Malibu is a common model in this category.
- SUVs: Various sizes, such as the Chevrolet Equinox, for families, extra cargo, or handling diverse New England weather conditions.
- Minivans: Perfect for larger groups or when you need significant passenger capacity, like the Ford Transit 12-passenger van.
- Electric Vehicles (EVs): For environmentally conscious renters seeking a greener alternative.
- Luxury and Premium Vehicles: For special occasions or an elevated driving experience.
- P Flexible Rental Durations: We offer rental periods ranging from daily and weekly to monthly and long-term rentals, accommodating both short trips and extended needs, such as when your personal car is undergoing repairs.
- P Hertz Gold Plus Rewards®: A loyalty program that allows members to earn points on rentals, redeemable for free rental days. Benefits often include faster pick-up and drop-off, skipping the counter at select locations, and exclusive discounts.
- P TollPass™ Service: For convenient travel on Massachusetts' toll roads, Hertz typically offers the TollPass™ Service, which allows you to use your personal E-ZPass transponder or opt for automatic toll billing to your rental agreement, simplifying toll payments.
- P Additional Products & Services: These may include GPS navigation systems (like Hertz NeverLost®), child safety seats, SiriusXM satellite radio, and various protection options such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), and Personal Accident Insurance (PAI).
- P Corporate and Government Programs: Specialized rental solutions are often available for businesses, government employees, and military personnel, with specific benefits and discounts.
- P Uber Rentals: For eligible Uber drivers, Hertz offers specific rental programs to support their work.
Hertz Car Rental, including our Auburn - Washington Street Hle location, aims to provide convenience through various features that are part of the broader Hertz system.
- P Global Network and Fleet Size: As a major international brand, Hertz provides access to a vast and varied fleet, increasing the likelihood of finding the specific vehicle type you need. This extensive fleet is regularly maintained to ensure reliability.
- P Loyalty Program Benefits: The Hertz Gold Plus Rewards program is a key feature, offering tangible advantages for frequent renters, including expedited service and opportunities to earn free rental days.
- P Convenient Location: Our presence on Washington Street in Auburn provides a local point of contact for residents in Central Massachusetts, making it easier to access rental vehicles without traveling long distances.
- P Variety of Rental Types: Beyond standard daily rentals, Hertz caters to specific needs such as Uber rentals, providing specialized solutions for different customer segments.
- P Optional Protections: The availability of various damage waiver and insurance options allows customers to customize their rental agreement to their comfort level regarding potential liabilities.
- P Digital Tools: Hertz’s online platforms and mobile app offer convenient ways to manage reservations, check policies, and access customer support information, contributing to a more streamlined experience.
For all inquiries, reservations, or assistance, please use the following contact information:
Address: 823 Washington St, Auburn, MA 01501, USA
Phone: (508) 795-7942
Mobile Phone: +1 508-795-7942
For residents of Massachusetts, particularly those in Auburn and the surrounding Central Massachusetts area, Hertz Car Rental - Auburn - Washington Street Hle represents a potential option for your car rental needs. When your personal vehicle is temporarily out of commission due to unforeseen repairs, or you require an additional vehicle for family visiting the area, a local car rental solution is essential for maintaining your daily routine and travel plans.
While some past customer feedback indicates challenges with local branch operations, including wait times, staff interaction, and payment processing, it's important to recognize that these can be isolated incidents. Hertz, as a global brand, aims to offer a broad selection of vehicles and convenient services, such as the Hertz Gold Plus Rewards program and the TollPass™ system, designed to enhance the overall rental experience. For those seeking a major brand presence with a diverse fleet in Auburn, this location offers a range of vehicles, from compact cars for daily errands to larger SUVs for family excursions across the Commonwealth. Our local presence on Washington Street also provides a convenient point of contact for the community, aiming to support your mobility needs within Massachusetts.
Hertz Car Rental - Auburn - Washington Street Hle Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Auburn - Washington Street Hle Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Auburn - Washington Street Hle Location
Hertz Car Rental - Auburn - Washington Street Hle
823 Washington St, Auburn, MA 01501, USA
Hertz Car Rental - Auburn - Washington Street Hle Reviews
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★ 5★ 4★ 3★ 2★ 1This was by far the worst experience I’ve ever had with Hertz. It was my first time visiting this branch, and it will definitely be my last. I had a reservation scheduled for 4 PM but was left waiting for 45 minutes before anyone even acknowledged me. When I was finally helped, the manager was shockingly rude and dismissive, she didn’t speak with even basic courtesy.She refused to accept my credit card, claiming it was against company policy, even though I’ve used the exact same card multiple times at Enterprise and even at another Hertz branch without any issues. What’s even more frustrating is that I’ve booked rentals with this same card directly through the Hertz app, so clearly, their own system accepts it. If it truly violated company policy, why would it be allowed in their own booking platform?The worst part wasn’t even the delay or the card issue, it was how the manager treated me. She was completely uninterested in listening and acted as if she couldn’t be bothered to explain anything properly. The entire situation felt disrespectful and unnecessarily stressful. I left feeling frustrated, disrespected, and completely let down. I will never return to this location and would strongly advise others to avoid it as well.
Jun 09, 2025 · Manju BorraThis place is a complete disaster. First we pull in and the parking lot is a mess. Cars all over the place no order at all. I had to just park in the middle of the lot. I was asked to move my car three times. Yup I was in the place for that long. To be exact four hours. The person helping us was clueless. She had no idea what she was doing. Not only that she spoke so softly you could barely hear her. She got caught lying to another customer. I heard it myself. She didn’t know how to process a credit card. She had no idea how to deal with Uber folks using their cars for work. She kept telling us the manager was coming back and we had to wait for her. She came back an hour later and was just as useless. Avoid this place at all costs. If you don’t you will loose years of your life. Horrible. I think this is the worst review I’ve ever given and I’ve done thousands.
Jun 12, 2024 · Danny C. (Reviewer Super Star)Horrible experience. I had pre-arranged to pick up an SUV at 5 PM and even confirmed this with them beforehand. On my way there I tried calling multiple times around 4:30 to let them know I was still coming, but no one answered the phone. When I arrived they were already closed, lights off and everything. Next morning I went back as soon as they opened only to be told that they had rented the SUV I already paid for to someone else. They had no more SUVs available and tried to force me to downgrade to a much smaller car. I explained that I couldn’t take the smaller car due to back issues, as it would cause me significant discomfort but they showed no care or understanding. To make matters worse, they refused to refund my money and told me to contact customer service for that issue. They also refused to refund the payment for the first day, even though I never received the car because they rented it to someone else. On top of that, they expected me to take a cheaper car despite having paid for a more expensive SUV. This was beyond unprofessional and their lack of communication and accountability was appalling. I will not be renting from them ever again.
Jan 04, 2025 · Amaka AlphaWe have been renting cars in Central MA and this place has been by far the best and most consistent experience. The office can be busy but the staff work quickly a they buzz around serving everyone, giving clear information and providing clean rental cars. During my most recent rental checkout process there was another customer that was less than pleased by the requirement to provide a credit card to rent a car, she became irate and swore at staff as she stormed out. The staff handled the situation calmly and professionally, while noting the customer's behavior in their system to help prepare and protect other staff in the future. As customers we appreciate the staff at Hertz and how well they manage this fast paced environment.
Nov 20, 2024 · Casey ZinkWhen we came and picked up the car the girl at the desk wasn’t very pleasant. Had kind of an attitude. We got stuck driving back in a snowstorm and realized how absolutely terrible the windshield wipers are. They are hardly making contact with the windshield. So VERY hard to see. Temperature gage in the car also only works when it wants too. Luckily the rest of the car was fine but how can they not be checking the wipers periodically?
Mar 10, 2024 · Doreen Provencher
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