Hertz Car Rental - Aurora - North Lake Street Photos










Hertz Car Rental - Aurora - North Lake Street Introduce
For residents across Illinois, particularly in the vibrant city of Aurora, access to reliable and flexible transportation is a crucial aspect of daily life. Whether your personal vehicle is temporarily unavailable, you're planning a weekend escape, or you need a different type of vehicle for a specific task, a dependable car rental service can make all the difference. Hertz Car Rental at 902 N Lake Street in Aurora, IL, is one such local option designed to meet these diverse transportation needs. This article aims to provide a clear, engaging, and informative overview of what this particular Hertz location offers to the Aurora community and surrounding areas, focusing on its services and what local users can expect.
The need for a rental car can arise from various circumstances. Perhaps your car is undergoing maintenance, and you require a temporary replacement to keep your routine uninterrupted. Or you might be planning a family road trip across Illinois and need a spacious SUV, or a business trip necessitates a comfortable sedan. Understanding the services and benefits provided by your local car rental agency is essential for a smooth and stress-free experience. Hertz, as a globally recognized brand in the car rental industry, strives to offer a wide selection of vehicles and customer-focused services through its neighborhood locations like the one in Aurora. We'll delve into the specifics of their location, the types of services they provide, notable features and general highlights of the Hertz brand, and why this branch serves as a local resource for Illinois residents.
The convenience of a neighborhood car rental agency, as opposed to an airport location, often translates to easier access for local residents. This typically means reduced travel time for picking up and dropping off your vehicle, and potentially more direct communication regarding your specific rental requirements. This guide will provide insights into Hertz Car Rental at 902 N Lake Street, helping you understand its position within Aurora's transportation network and how it can assist with your mobility solutions.
From economical compact cars ideal for navigating Aurora's streets to versatile SUVs like the Ford Bronco Sport for exploring more of Illinois, car rental companies offer immense flexibility. We acknowledge that Illinois residents have diverse expectations when it comes to renting a vehicle. This detailed overview of Hertz Car Rental in Aurora will help you determine if their offerings align with your specific needs, aiming to ensure your next journey, whether routine or extraordinary, is handled with clarity and convenience.
The Hertz Car Rental branch in Aurora is conveniently located at 902 N Lake St, Aurora, IL 60506, USA. This address positions it along North Lake Street (IL-31), a significant north-south arterial road in Aurora. Its placement on this primary thoroughfare ensures that it is generally accessible for residents not only within Aurora itself but also for those in neighboring towns throughout the Fox Valley region of Illinois.
For those familiar with the Aurora area, reaching this location typically involves a straightforward drive, whether you're coming from residential neighborhoods, commercial districts, or connecting via major routes such as Ogden Avenue (US-34) or Interstate 88. The branch's accessibility contributes to its potential as a convenient car rental option for a broad local demographic, making it a practical choice for individuals and families in the region needing temporary transportation.
The branch operates with specific hours: Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM, with closure on Sundays. It's important for customers to note these hours, especially for pickups and returns. For added convenience, Hertz typically offers an after-hours return option. If you need to return your vehicle outside of these operating hours, you can generally park the car on the lot, ensure it is locked, and place the keys in a designated drop box. It's crucial for customers to remember that they remain responsible for the vehicle's condition and rental charges until a Hertz employee checks it in during the next business day.
The 902 N Lake Street location provides parking space for customers who drive their personal vehicles to the branch before transitioning to a rental. Its position within Aurora also means it's often close to other essential services and businesses, making it potentially convenient for combining your car rental pickup or drop-off with other errands.
Hertz Car Rental at 902 N Lake St in Aurora offers a comprehensive array of car and truck rental services, designed to cater to the diverse transportation needs of Illinois residents.
Diverse Vehicle Fleet: Customers can select from a wide range of vehicle categories. This typically includes fuel-efficient economy and compact cars, comfortable mid-size and full-size sedans like the Chevrolet Malibu, and spacious SUVs such as the Ford Bronco Sport or Nissan Rogue, ideal for family travel or extra cargo. Hertz also offers Manager's Specials, large premium sedans (like Nissan Maxima), medium pickup trucks (like Dodge Ram 1500), and other specialized vehicles, depending on availability, to suit various preferences and requirements.
Truck and Van Rentals: This Hertz location also offers box trucks and cargo vans, making it a viable option for local residents undertaking moving projects or needing commercial transport solutions.
Flexible Rental Durations: Hertz accommodates various rental lengths, whether you need a vehicle for a single day, a weekend getaway, a full week, or even extended periods. This flexibility aims to cater to both short-term emergency needs and planned longer trips, including monthly rentals.
Optional Protection Products: Hertz provides various optional protection plans, such as Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), for an additional charge. These are designed to offer coverage against potential damage to the rental vehicle, personal injury, or lost/damaged personal belongings. Customers should always assess if their existing personal insurance policies provide adequate coverage before opting for these.
Refueling Options: Customers typically have choices for fuel payment, including prepaying for a full tank, allowing Hertz to refuel the vehicle upon return (for a per-gallon charge), or refilling the tank themselves before returning the car to avoid extra fees.
Additional Driver Policy: Hertz generally allows for additional drivers to be added to the rental agreement. A renter's spouse or domestic partner who meets the same age and driver's license requirements can often be added at no additional charge, especially for Hertz Gold Plus Rewards members or those with AAA/CAA membership. Other additional authorized drivers may incur a daily fee (approximately $13.50 per day with a maximum of $189.00 per rental) and must meet all requirements and be present at the time of rental. In Illinois, a spouse is automatically a legal extra driver by state law without a fee, even if not explicitly listed.
Cross-Border Travel: Most vehicles rented from a US Hertz location can be driven throughout the United States and Canada. Restrictions may apply to certain vehicle classes, and vehicles generally cannot be driven into Mexico.
After-Hours Return: For convenience, the Aurora branch typically provides an after-hours key drop box, allowing customers to return vehicles outside of standard operating hours. Customers are responsible for the vehicle until staff inspects it on the next business day.
Hertz Gold Plus Rewards Program: This loyalty program offers benefits such as expedited pick-up and drop-off, potential for no additional driver fees for a spouse/domestic partner in the US (at corporate and participating licensee locations), and exclusive member discounts, enhancing the rental experience for frequent users.
Hertz Car Rental at 902 N Lake St, Aurora, IL, offers several features and highlights typical of a major car rental brand, which can be advantageous for local users in Illinois.
Diverse Fleet for Varied Needs: A significant highlight is the wide selection of vehicles available, from compact cars to a range of SUVs, including specific mentions like the Ford Bronco Sport. This variety ensures that customers can often find a vehicle that precisely matches their specific travel, moving, or temporary transportation requirements.
Nationally Recognized Brand: As a Hertz location, this branch is part of a widely recognized national and international network. This affiliation generally provides customers with consistent quality standards, a broad selection of vehicles, and access to established customer support systems.
Hertz Gold Plus Rewards Program: This loyalty program is a key feature, offering benefits such as expedited service, potential waiver of additional driver fees for spouses/domestic partners, and opportunities to earn points for free rentals. This can significantly streamline the rental process for frequent users in Illinois.
Local Accessibility and Convenience: Situated on N Lake Street, the branch is easily accessible for Aurora residents and those in surrounding areas. The provision of standard operating hours and an after-hours return option adds practical convenience for local customers.
Dedicated Staff (Positive Instances): As indicated by positive customer feedback, there can be instances of highly professional and dedicated staff, such as "Edgar" who "explained and showed all 3 different SUV availables," contributing to a positive customer experience. This highlights the potential for excellent service at this location.
For residents in the Illinois region looking to rent a car or inquire about services at the Aurora location of Hertz Car Rental - North Lake Street, here's how to reach them:
Address: 902 N Lake St, Aurora, IL 60506, USA
Phone: (630) 892-0599
Mobile Phone: +1 630-892-0599
For residents throughout Illinois, particularly those in Aurora and the surrounding communities, Hertz Car Rental at 902 N Lake Street presents itself as a suitable option for addressing various temporary transportation needs. Its strategic location on North Lake Street ensures relatively straightforward access for local users, simplifying the process of picking up and returning a rental vehicle. This geographical convenience is a significant advantage for those integrating a rental into their daily routines.
The range of vehicles typically available at a Hertz branch, from various sedans to popular SUVs like the Ford Bronco Sport, means that the Aurora location aims to cater to diverse requirements. Whether a local needs a temporary replacement car during repairs, a spacious vehicle for a family trip across Illinois, or a truck for moving, this branch generally offers options to fit the bill. This fleet diversity provides valuable flexibility for Aurora residents.
While customer experiences can vary, as reflected in the provided reviews, the potential for positive interactions with professional and dedicated staff, such as the described assistance from "Edgar," highlights a commitment to service that can greatly benefit customers. The availability of loyalty programs like Hertz Gold Plus Rewards, which can offer expedited service and other perks, further enhances the appeal for frequent renters in the area. Additionally, the option for after-hours returns adds practical flexibility, allowing customers to manage their rentals according to their schedules.
In conclusion, for Illinois locals in Aurora seeking a nationally recognized car rental brand with a comprehensive fleet, convenient local access, and the potential for attentive service, Hertz Car Rental at 902 N Lake Street serves as a relevant option. It aims to provide the necessary flexibility and vehicle choices to support the diverse mobility requirements of the community.
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Hertz Car Rental - Aurora - North Lake Street Location
Hertz Car Rental - Aurora - North Lake Street
902 N Lake St, Aurora, IL 60506, USA
Hertz Car Rental - Aurora - North Lake Street Reviews
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★ 5★ 4★ 3★ 2★ 1I have rented the first time with Hertz for more than 2 weeks and Edgar explained and showed all 3 different SUV availables during rental and he was very professional and dedicated person for his work. We got Ford Bronco Sport and I am glad that i have rented from this location. Car was clean.Thank you Edgar and Team !!
Jun 30, 2025 · L RTerrible experience from start to finish. The employee who gave me the car was rude, dismissive, and completely unprofessional—acted like I was wasting his time every time I asked a question. On top of that, he added prime road assistance to my contract I never asked for and when confronted he stated its mandatory and when he saw i kept pushing and investigating this with booking.com he started making excuses and saying he will refund it if i don’t want it! Zero manners, zero respectAfter I returned the car, I explained everything to the location manager. He tried to help but couldn’t do anything! I contacted Hertz and still waiting for their action!Bottom line, I won’t rent from Hertz again, and I wouldn’t recommend them to anyone especially this location. Bilal.
May 29, 2025 · Noah JI reserved a 7 passenger vehicle and they tried to give me a 5 passenger, but I said I paid for a 7 passenger and I need a 7 passenger because we were driving to FL. The entire time the only person working there was telling how he’s the youngest manager and you can reserve a car online and be denied it at time of pickup, how all his fleet is brand new vehicles with 50 miles on them, talking up his store. Then tells us how he has to wipe all the vehicles down by hand because it’s in a strip mall and they don’t have a proper cleaning area.So I get the minivan and it’s clean but not rental car clean. It’s a 2022 with 50k miles on it, almost a full tank but not full, scratched paint and a couple small dents. I take it cause I don’t need a brand new vehicle, just want one to get us to FL and back.After 2 weeks I return vehicle during normal business hours but no one was there so I put the keys in the secure dropbox. No new scratches or dents, it’s not clean cause it’s been used for 2 weeks. Full tank of gas. I took a video of the outside of the vehicle for proof.I get a call today telling me they’re going to charge me and extra 500$ for cleaning because there’s pet hair all in the vehicle. No pets were in the vehicle and I explained this and he proceeded to tell me they’re were still going to charge me 500$ cause the inside was “filthy” then hung up on me. Will never rent from Hertz again, the whole experience was very unprofessional from beginning to end.
May 27, 2025 · Rene EMr. Cruz took care of me today. He was amazing from beginning to end. His personality was inviting and very personable.Please allow them to wear shorts in the summer. They deserve it. :)
Jul 08, 2025 · Dee VI had a great experience with my rental. I had to get a last minute car and Edgar went above and beyond to make it happen. I have used this location multiple times and I will continue to get my rentals from here. I highly recommend checking this place out first before going anywhere else.
May 07, 2025 · Aurora Perez
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