Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR)

- 2501 N Hollywood Way 1ST FLOOR, Burbank, CA 91505

For Californians, especially those frequently traveling through or residing in the bustling Los Angeles area, convenient and reliable car rental services at airports are often essential. Hollywood Burbank Airport (BUR) serves as a vital gateway for many, offering a less overwhelming alternative to LAX. Within this airport, Hertz Car Rental holds a prominent presence, providing a range of vehicles and services to cater to both arriving travelers and local residents needing temporary transportation. This article aims to provide a clear, engaging, and informative overview of the Hertz Car Rental location at Hollywood Burbank Airport, offering insights from a local Californian user's perspective.

Hertz is a globally recognized brand in the car rental industry, known for its extensive fleet and loyalty programs. However, the experience at airport branches can sometimes differ from neighborhood locations due to the high volume of traffic and specific operational challenges. Understanding these nuances is crucial for a smooth rental process, especially for locals who might be using this location for business travel, personal trips, or as a convenient pick-up point after a flight.

This guide will delve into the specifics of Hertz Car Rental at 2501 N Hollywood Way, 1st Floor, Burbank, CA 91505, detailing its strategic location, the array of services and vehicle types it offers, and crucial features or highlights that impact the customer experience. We will also incorporate real customer feedback to provide a balanced view, helping you make an informed decision for your next car rental need at Hollywood Burbank Airport. Californians value efficiency, transparency, and dependable service, and this overview will shed light on how this Hertz location measures up to those expectations.

Hertz Car Rental at Hollywood Burbank Airport (BUR) is located at 2501 N Hollywood Way, 1st Floor, Burbank, CA 91505, USA. This places it directly within the airport's Consolidated Rental Car Facilities, part of the Regional Intermodal Transportation Center (RITC). For travelers arriving by air, this means direct and easy access, as the rental car pick-up and drop-off are located within steps of the terminal, primarily through a parking garage. There is no shuttle bus needed for this location, a significant convenience.

For local Californians living in Burbank or nearby cities like Glendale, Pasadena, North Hollywood, and Studio City, this airport location offers a convenient alternative to neighborhood branches, especially if they are dropping off or picking up someone from a flight. The RITC consolidates multiple rental car brands in one building, simplifying the process of comparing options or accessing your reserved vehicle.

The rental car return entrance is located on Avenue B, accessible via the Hollywood Way and Empire Avenue Airport entrances, making it relatively straightforward for drivers. The customer service counter can be accessed by using the elevated walkway located adjacent to the Valet Center in front of the terminal.

Hertz at BUR operates with extended hours: Monday to Friday from 6:00 AM to 11:00 PM, Saturday from 6:00 AM to 10:30 PM, and Sunday from 6:00 AM to 11:00 PM. This provides significant flexibility for early morning departures or late-night arrivals, which are common at a regional airport like Burbank. Importantly, after-hours return is available; customers can park in the Hertz area and leave keys inside the vehicle. However, it's crucial to note that rental charges will accrue until the location reopens for business, meaning a return at 9:00 PM on Monday would result in charges until Tuesday morning when the location reopens.

• Diverse Vehicle Fleet: Hertz at BUR offers a wide range of vehicle types to suit various travel needs. This includes economy, compact, medium (e.g., Mazda 3, Volkswagen Jetta), standard (e.g., Chevrolet Malibu, Nissan Rogue), and large sedans. They also offer various SUVs (e.g., Nissan Rogue, Chevrolet Equinox, Jeep Wrangler) and potentially specialty vehicles like minivans or luxury cars. The "Ultimate Choice™" program allows customers (especially Gold members and higher) to choose their vehicle from designated areas, providing more control over their rental experience.
• Hertz Gold Plus Rewards Program: This loyalty program offers benefits such as skipping the counter for faster pickup, earning points for free rental days, and access to exclusive vehicles for higher-tier members (like President's Circle, as mentioned in a review).
• Flexible Rental Durations: Rentals can be booked for daily, weekly, or longer-term periods, catering to both short business trips and extended vacations across California.
• Insurance and Protection Plans: Hertz offers various protection options including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS) for up to $300,000 in liability protection, Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC). These allow renters to choose the level of coverage that best fits their needs.
• Online Reservation and Management: Customers can easily book, modify, or cancel reservations through the Hertz website or app, providing convenience and control.
• One-Way Rentals: Hertz generally facilitates one-way rentals, allowing customers to pick up a vehicle at Burbank Airport and return it to another Hertz location, a common convenience for travelers exploring different parts of California.
• Debit Card Usage: While credit cards are preferred, debit cards can be used at the start of a rental with specific restrictions, such as providing proof of a return airline flight and two valid forms of identification, unless it's an Insurance Replacement rental or the card is already on a Gold Plus Rewards profile.

• Airport Convenience: Being located directly at Hollywood Burbank Airport (BUR) means no shuttle is needed, offering immediate access to rental cars upon arrival and a quick return process before departure. This is a major plus for travelers focused on efficiency.
• Hertz Ultimate Choice™: This program empowers renters to choose their specific vehicle from a designated area, enhancing satisfaction by allowing them to select a car that truly fits their preference and needs, rather than being assigned one.
• Wide Operating Hours and After-Hours Return: The extended daily hours and the availability of after-hours drop-off provide significant flexibility for diverse travel schedules, a key consideration for Californians.

However, customer feedback highlights some critical areas for consideration:

• Vehicle Inspection Challenges: One customer noted difficulty in seeing minor damage (a microscopic chip) in a "dark garage" upon pickup, leading to being charged for it later. This suggests a need for renters to be extra diligent with inspections, especially in low-light conditions.
• Customer Service and Communication Gaps: Several reviews indicate potential issues with customer service responsiveness, particularly concerning delayed flights and after-hours procedures. A President's Circle member was frustrated by not receiving a rental contract via email for a delayed flight, leading to a "huge waste of time" and inability to reach the facility by phone the next day. This points to inconsistent communication and a need for improved proactive support for elite members and regular customers alike.
• Automated Resolution Center: The frustration with being directed to an "automated customer resolution center" instead of a human being for addressing issues suggests a lack of adequate support for complex problems.
• Potential for Unpleasant Staff Interactions: One review specifically mentioned "staff is less than pleasant," which, combined with other service issues, can detract significantly from the overall experience.
• Vehicle Condition Inconsistencies: While many cars are well-maintained, one review mentioned a "stinky car" that "smelled like marijuana," indicating occasional issues with vehicle cleanliness that might not meet all customers' expectations.

Address: 2501 N Hollywood Way 1ST FLOOR, Burbank, CA 91505, USA

Phone: (818) 569-3565

Mobile Phone: +1 818-569-3565

For Californians, particularly those residing in or frequently passing through the Los Angeles area via Hollywood Burbank Airport (BUR), Hertz Car Rental offers a blend of convenience and established brand reliability. Its suitability for locals hinges on their ability to leverage its strengths while being mindful of potential challenges highlighted by customer feedback.

The most significant advantage for locals is the sheer convenience of its on-airport location. No shuttles are required, allowing for quick pick-up and drop-off, which is invaluable for busy schedules or when dealing with luggage. The extended operating hours also cater well to the diverse flight times common at BUR, ensuring flexibility for early departures or late arrivals. For Gold Plus Rewards members, the promise of bypassing the counter and choosing their vehicle via Ultimate Choice™ is a powerful draw, streamlining the rental process considerably. The diverse fleet ensures that whether a Californian needs an economical car for a solo trip or a spacious SUV for a family adventure, Hertz likely has an option available.

However, locals should approach their rental with a proactive mindset. The reported issues regarding "microscopic" windshield chips and the challenges faced by a President's Circle member due to delayed flight communication underscore the importance of thorough vehicle inspection (even in suboptimal lighting conditions) and potentially confirming after-hours procedures directly. While individual staff interactions can vary, knowing that automated resolution centers might be the first line of support suggests that complex issues might require persistence.

In essence, Hertz at Hollywood Burbank Airport is suitable for Californians who value the brand's extensive network and on-airport convenience, especially those who are Gold Plus Rewards members. By being diligent during vehicle inspections and prepared for potential communication nuances, locals can largely benefit from the efficiency and vehicle selection offered by this prominent rental provider at a key regional airport. It remains a go-to option for many due to its direct accessibility and the breadth of its services.

Hertz Car Rental - Burbank - Hollywood Burbank Airport (BUR)

2501 N Hollywood Way 1ST FLOOR, Burbank, CA 91505, USA