Hertz Car Rental - Centereach - Middle Country Road: A Local's Perspective

Hertz Car Rental - Centereach - Middle Country Road Photos

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Hertz Car Rental - Centereach - Middle Country Road Introduce

Introduction / Overview

For residents of New York, particularly those on Long Island, the need for a rental car can arise from various circumstances – whether it's for a planned trip, a temporary replacement while your personal vehicle is in the shop, or simply to gain more mobility. When seeking out a car rental service, locals typically prioritize convenience, reliability, and a smooth customer experience. Hertz Car Rental, a globally recognized name in the industry, has a branch located at 2267 Middle Country Rd in Centereach, NY. This article aims to provide an overview of this specific location from the perspective of local New Yorkers, drawing on publicly available information and shared customer experiences to help you make an informed decision about your car rental needs in the area.

It's important for locals to understand that while Hertz is a major brand, individual branch experiences can vary significantly. This Centereach location, according to several customer accounts, operates with some unique characteristics that potential renters should be aware of. Unlike standalone rental offices, this Hertz branch appears to be integrated within a car repair shop. This setup can influence everything from the first impression to the overall transactional experience. For New Yorkers who rely on efficient and professional service, understanding these nuances upfront is crucial. The following sections will delve into the specifics of its location, accessibility, and the reported services and features, providing a balanced perspective for residents considering this particular Hertz branch for their vehicle needs.

Ultimately, the goal is to help you determine if Hertz Car Rental - Centereach - Middle Country Road aligns with your expectations for a car rental service, especially when compared to other options available on Long Island. For many locals, the convenience of a nearby location is key, but so too is the assurance of a stress-free and reliable rental process. This overview seeks to equip you with the insights needed to navigate your car rental choices in the Centereach area effectively.

Location and Accessibility

Hertz Car Rental - Centereach - Middle Country Road is located at 2267 Middle Country Rd, Centereach, NY 11720, USA. Middle Country Road (also known as NY-25) is a significant and heavily trafficked thoroughfare on Long Island, running east-west through Suffolk County. This positioning makes the branch geographically accessible for residents within Centereach, as well as those in neighboring communities like Lake Grove, Coram, Selden, and Stony Brook.

For New Yorkers traveling from further parts of Long Island, Middle Country Road connects to various other major roads and parkways. While it's not directly on a major expressway like the Long Island Expressway (I-495) or the Northern State Parkway, these can be accessed via intersecting routes. However, navigating Middle Country Road itself can be subject to local traffic patterns, especially during peak hours, which is a common consideration for drivers on Long Island. Parking at the location, being part of a repair shop, may also have its own characteristics that differ from a dedicated, large-scale rental facility.

Despite the general accessibility of its location on a well-known road, customer reviews suggest that the physical environment and operational aspects of being co-located with a car repair shop might impact the overall accessibility and initial perception for some renters. While Middle Country Road ensures it's reachable for many, the on-site experience, including the cleanliness of the office and the payment methods accepted, could present unexpected hurdles for New Yorkers expecting a typical, streamlined rental process from a major brand.

Services Offered

Standard Car Rentals: Hertz generally offers a range of vehicle classes, including economy, compact, mid-size, and full-size sedans.
Potential for Various Vehicle Types: Depending on inventory, Hertz typically provides SUVs, minivans, and potentially other specialized vehicles. (Specific availability at this location may vary).
Daily and Weekly Rentals: Standard short-term rental periods are generally available.
Online Reservation System: Hertz offers an online platform for booking and managing reservations.
Optional Add-ons: Typically includes GPS navigation, child safety seats, and various insurance/protection plans.
Roadside Assistance: Hertz usually provides 24/7 roadside assistance for its rental vehicles.
Debit Card Acceptance: While some locations might have restrictions or require specific verification, Hertz generally accepts debit cards, though the Centereach branch's specific POS system might limit options to swiping.
Credit Card Acceptance: Standard credit cards are generally accepted for rental payments and deposits.

Features / Highlights

Location on Middle Country Road: Provides a physical presence in Centereach, easily identifiable for local residents on a main thoroughfare.
Proximity to Local Amenities: Located in a commercial area with various shops and services nearby, convenient for combining errands.
Part of a Major Brand: Benefits from the overall Hertz network for reservations and corporate policies, which generally include roadside assistance and a wide fleet range across all locations.

Contact Information

Address: 2267 Middle Country Rd, Centereach, NY 11720, USA

Phone: (631) 737-2237

Mobile Phone: +1 631-737-2237

Conclusion: Why this place is suitable for locals

For New Yorkers residing in Centereach and the surrounding Long Island communities, the Hertz Car Rental at 2267 Middle Country Rd, while a physically present option, presents a nuanced picture regarding its suitability for local car rental needs. Its location on a well-known and easily accessible road in Suffolk County is a clear advantage, making it convenient for residents to reach for pick-up and drop-off without venturing too far from their homes or daily routes. This geographic accessibility is often a primary consideration for locals seeking immediate transportation solutions.

However, based on significant customer feedback, the suitability of this particular Hertz branch is heavily qualified by concerns regarding its operational environment and customer service. The co-location with a car repair shop, described by customers as having an unkempt office and staff whose attire is not typical of a rental agency, directly impacts the customer experience. For New Yorkers who value professionalism, cleanliness, and efficiency, these aspects could be a considerable deterrent. Furthermore, issues such as an outdated point-of-sale system that only accepts swiping and rigid payment methods (no chip, Apple Pay, Google Pay, or Samsung Pay) can create unexpected hurdles, especially for those relying solely on debit cards or modern payment options. The inability to pick up reserved and prepaid vehicles due to lack of inventory, and reported difficulties in reaching the branch by phone, represent critical failures in service delivery that directly impact a local's urgent need for a car.

In light of these reported experiences, while the location offers geographic convenience, locals are strongly advised to consider the potential for significant inconveniences. For New Yorkers, who often rely on timely and dependable services, the described challenges, including delayed refunds and the unreliability of reservations, could lead to considerable stress and disruption to their plans. Therefore, while technically suitable due to its physical presence, potential renters from the New York area should approach this specific Hertz branch with caution and may find it beneficial to explore alternative car rental options in Centereach and on Long Island, such as Enterprise Rent-A-Car as suggested by a local review, to ensure a more seamless and reliable rental experience.

Hertz Car Rental - Centereach - Middle Country Road Services

Car Rental Agency
Cargo van rental

Hertz Car Rental - Centereach - Middle Country Road Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards

Hertz Car Rental - Centereach - Middle Country Road Location

Hertz Car Rental - Centereach - Middle Country Road

New York Suffolk County Centereach Middle Country Road

2267 Middle Country Rd, Centereach, NY 11720, USA

Hertz Car Rental - Centereach - Middle Country Road Reviews

An average rating of ★3.1 from 101 user reviews.

pricespick upcredit cardmoneyvacationdebit cardSUVmidsizegarageenterprise

★ 5★ 4★ 3★ 2★ 1

Worst Hertz ever! It's part of a car repair shop. Try not to touch anything because the office is dirty and the courtesy and customer welcoming is non-existent.They're POS is very old. Only swiping your card is accepted, no chips, no Apple pay, no Google or Samsung pay......let hope that nothing is wrong with your debit credit card strip, you will be stuck if you don't have a credit card or don't want to use one.The agents are the mechanics working in the repair shop. They are dirty and their attire is not what to expect from Hertz. My experience was so bad, that I will never never again rent a car from Hertz, and I don't care if not every locations are the same.Thank to a wonderful agent from Enterprise Rent a car name Nick in Centereach, not too far from this disgusting Hertz, I was able to rent a nice car with no issues at all. The difference was night and day in regards to customer service and cleanliness.Hertz response to every reviews is always the same and nothing change. They're sorry and they thank you for the review, and they strive to be better.
Jun 08, 2025 · Claude
I Ubered to the business for a rental car reservation I made days in advance and prepaid for only to arrive and be told they DON'T HAVE A CAR AVAILABLE, not only for me, but also for two other parties that had reservations. That's extremely unacceptable and the worst customer service. I cried outside before walking to take the bus home. People are relying on getting these rental cars. People aren't making reservations for a rental car unless they actually need one, so to have NONE is unfathomable. I find it incredibly hard to believe in this day and age that there's no way to monitor inventory to make sure people with reservations can actually get a car. On top of that, I was told it will take 7-10 days for my refund to hit my credit card, so you don't even get your money back in a timely manner. I'm astounded at what a bad business this is. Additionally, I started calling the business a half hour before my reservation time, and no one bothered to pick up. I redialed numerously and it just kept ringing. That's horrible. If they could be bothered to pick up a phone, I could've avoided spending more money only to be told they don't have a car. What a crazy idea, a rental car company having cars to rent, someone should remind them of that.My recommendation is to use Enterprise or other rental car companies. I used Hertz because it was the cheapest and now I see why, because they don't know what they're doing and have no integrity. Go elsewhere to ensure you actually get a car. Reservations mean nothing to this company and location.
Apr 19, 2025 · Amanda Curcio
Nasty People. My son rented a car from them last week for what was supposed to be two days. Unfortunately, on the second day he was in a horrific car accident. Air bags were deployed and the car was badly damaged. He called Hertz at the scene because the car was no longer driveable. Luckily, he did take the insurance when he rented the car. But I am guessing that it took four days for them to get back what was left of the car. Now they want to charge him for an additional four days because "they were unable to rent the car to anybody else. How was he supposed to get the car to him. It was no longer driveable. Not to mention, if it is repairable at all, I am sure that it was not repaired yet, He reached out to this office and the people there were very nasty to him and offered no assistance.
Jun 04, 2025 · Louis Rosati
DO NOT RENT FROM HERE, GO TO SMITHTOWN, IT IS NOT WORTH IT.My experience with centereach has been anything but pleasant every time ive been there. The owner of the establishment is extremely rude and entitled. He barks answers to customers whenever they ask questions and has no compassion when he speaks. (The owner is a older man, older than the rest of his pleasant workers.)I am a university student and have to be renting every now and then in order to move my things to and from the city. Honestly the experience i have received from centereach has been some of the worst customer service i have ever received from a place that is only supposed to receive and hand out rentals.To go further into my situation with this location. I had rented midsize SUV from the smithtown location, within an hour i had a flat tire so i called back and they told me to go to centereach as they would be able to assist me. Knowing I've had bad experiences with this place before i was hesitant but the smithtown location told me it would be an in and out service to repair the tire. I reached the centereach location and they take in my car to get it serviced. 15 minutes later i come back to ask for the condition and they tell me the car should have not been rented at all due to 2 tires being damaged and a ripped seat. I kindly accepted and asked what car can they give me, the owner/older man BARKS at me EXACTLY THE FOLLOWING “We have a buick there and if you dont like it you can take it to andrew”. (Mind you i did not respond to him badly nor did i speak to him in a way that warranted this type of response, this sounds like a direct response but the attitude he gave it to me was extremely condescending and as if he was pissed off at me for even bringing the car i brought to be serviced.)In my rush to honestly get out of this establishment as fast as possible due to the lack of mutual respect and demeanor, i see the Buick and realize that it is much smaller than i anticipated and it would not be able to fit all the items i had in order to move. I walk back inside and ask what i can do because this car wouldn't be able to fit the things i need. He proceeds to bark at me again telling me that “its what they have and if i want i can cancel the service and get a refund and take my business elsewhere, or i can take it to andrew and see what he has” (All i literally asked for was what my options were due to the car not being the same size as the other one and not being big enough for me to move out). BTW (WHO IS ANDREW?????)I decided to leave the location with the car i had but not before going back into the establishment and calling out the owner asking him what is up with his attitude. Not only did he provide me with the bare minimum customer service (literally just giving me another car) but also barked answers at me as if i were a dog for asking bare minimum questions. At no point did i rush this man or even warrant a type of response from a human and even less from a business owner who is supposed to show the upmost respect to their customers. While calling him out, he even goes as far as telling me that “Your just cranky you got a smaller car” and i proceed to tell him in the calmest tone, “im not mad about the car, i can go to another hertz location and get the car replaced, the issue right now is your customer service, 1st off, i have no idea who andrew is and your telling me to go to him when i have no clue or idea who it is, second of all, your basically threatening me to get out of the location with this (take it or leave it) mentality when im just asking for options on what i can do.”His response after this was just telling me andrew is some guy at the smithtown location and as for everything i did not get a reponse on, he answered my question and proceeded to leave the counter saying “i dont know, i dont know”In conclusion, this location is EXTREMELY rude to customers without reason. The employees are fine and help you, but the owner is extremely rude for no reason. *Go to the smithtown location, they are 10 minutes way.*
May 18, 2025 · Daniel Santana
Thank you so much for being not only so gracious and extremely helpful but you guys there have a great personality. I actually drove an hour out of my way to get a rental from this location because the one that was close to Glen Cove was extremely rude and obnoxious you guys here were worth the drive!
Jun 19, 2025 · Antoinette Milano