Hertz Car Rental - Charlotte - North Tryon Street Photos










Hertz Car Rental - Charlotte - North Tryon Street Introduce
For those of us who call Charlotte, North Carolina, home, navigating our daily lives and planning trips often relies on having reliable transportation. Whether your personal vehicle is temporarily unavailable, you're embarking on a family vacation to the beautiful Blue Ridge Mountains, or you simply need a flexible way to get around for business or pleasure, a trusted car rental service is essential. This article aims to provide a clear, engaging, and informative overview of Hertz Car Rental at their North Tryon Street location in Charlotte, from the perspective of a local North Carolina user.
Hertz is a globally recognized leader in the car rental industry, celebrated for its extensive fleet, widespread locations, and a long-standing commitment to customer satisfaction. While Hertz maintains a significant presence at major airports, their network of neighborhood locations, such as the one on North Tryon Street, is specifically designed to cater to the needs of local residents and businesses. This particular Charlotte branch offers a valuable resource for anyone in the community seeking a temporary vehicle, emphasizing convenience and a broad selection right here in our backyard. Understanding the services and unique aspects of this Hertz location can greatly assist you in planning your next car rental.
The Hertz Car Rental location we are focusing on is conveniently situated at 5010 N Tryon St, Charlotte, NC 28213, USA. This address places it strategically within a well-known and easily accessible area in North Charlotte. North Tryon Street is a major thoroughfare that connects various residential and commercial districts, providing direct routes to Uptown Charlotte and offering convenient access to key interstates like I-85 and I-485. For residents in nearby communities such as University City, Highland Creek, or NoDa, this branch offers a practical alternative to navigating the busier airport rental facilities. Its non-airport setting can often mean less congestion, potentially quicker service, and a more personalized experience, which is a significant advantage for those of us with busy schedules or specific local needs.
Hertz Car Rental at 5010 N Tryon St strives to offer a comprehensive range of services designed to meet diverse customer requirements. While the specific availability of vehicles can fluctuate based on demand, here’s a general overview of what you can typically expect:
- Diverse Vehicle Fleet: Hertz provides a broad selection of vehicles to suit various purposes and preferences. This commonly includes fuel-efficient economy and compact cars (like the Mazda 3 4-door, often cited as a popular choice at this location) perfect for city commutes or solo trips, comfortable mid-size and full-size sedans for daily use or business travel, and spacious options like SUVs (including the Nissan Rogue, also popular) for larger groups or when extra cargo space is needed. Depending on availability, they may also offer minivans, passenger vans, pickup trucks, and even electric vehicles (EVs) for those looking for a greener option. Luxury cars and specialty vehicles are often available for special occasions or preferences.
- Flexible Rental Durations: Whether you need a car for a few hours, a single day, a weekend getaway, a week-long vacation, or an extended period of a month or longer, Hertz typically provides flexible rental terms to accommodate various schedules and travel plans.
- Optional Add-Ons: To enhance your rental experience, you can typically choose from additional features such as GPS navigation systems to guide you through North Carolina's diverse landscapes, child safety seats (infant, toddler, and booster options) for families traveling with young children, and various protection plans for added peace of mind during your rental.
- Insurance and Coverage Options: Renters are typically offered various forms of coverage, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), allowing you to choose protection that complements your existing personal auto insurance.
- One-Way Rentals: The convenience of picking up a car at this Charlotte location and dropping it off at another Hertz branch, either within North Carolina or in a different state, can be a valuable service for those with specific travel itineraries.
- Online Reservations and Management: Hertz provides a user-friendly website and mobile app, enabling customers to easily book, modify, or cancel reservations, streamlining the entire rental process from your computer or smartphone.
Beyond the fundamental offerings, the Hertz Car Rental location on North Tryon Street offers several features and highlights that make it a compelling choice for North Carolina locals:
- Neighborhood Convenience: As a "neighborhood location," this branch is specifically geared towards serving local residents who need a car for reasons other than airport travel. This focus can often lead to a more tailored and efficient rental experience, as the staff is accustomed to local demands and needs.
- Customer Service Focus: This location has received strong praise for its dedicated and "patient, good-hearted, and really cool" staff. Customer reviews highlight instances where the team went "above and beyond" to ensure a smooth transaction, even accommodating complex requests like point redemption after booking or providing professional courtesy rides. This commitment to service can significantly enhance your rental experience.
- Hertz Gold Plus Rewards Program: For frequent renters, joining the free Hertz Gold Plus Rewards program offers significant benefits. Members can often bypass the counter at participating locations, choose their car from a designated area, and earn points towards free rental days and complimentary vehicle upgrades. This program can make future rentals even more rewarding and efficient.
- Diverse Fleet for Local Needs: The availability of various vehicle types, including electric vehicles, caters to a wide range of local preferences and environmental considerations. Whether you need an economical car for daily errands or an EV for a more sustainable trip, this branch aims to accommodate.
- Accessibility and Public Transit Links: The location on North Tryon Street is often near public transit options, such as the LYNX Blue Line (e.g., Old Concord Road Station, Sugar Creek Station), which can be an added convenience for those utilizing a rental car as part of a multi-modal transportation plan.
For inquiries or to make a reservation, here is the contact information for Hertz Car Rental - Charlotte - North Tryon Street:
Address: 5010 N Tryon St, Charlotte, NC 28213, USA
Phone: (704) 509-1861
Mobile Phone: +1 704-509-1861
Operating Hours (Typical - please confirm directly): Monday-Friday: 8:00 AM - 5:00 PM; Saturday: 9:00 AM - 12:00 PM; Sunday: Closed.
In conclusion, for North Carolina residents in and around Charlotte, Hertz Car Rental at 5010 N Tryon St offers a compelling option for your vehicle rental needs. Its convenient neighborhood location provides easy access, making it a practical choice for various situations, from temporary vehicle replacements to planning family adventures across our beautiful state. While it's always advisable to confirm vehicle availability, especially if you have specific requirements like an EV, the branch's commitment to customer service, as evidenced by positive local reviews, sets it apart.
By choosing this Hertz branch, you're tapping into a well-established service that offers a wide range of vehicles and values customer satisfaction. This local presence helps ensure that whether you're navigating the city for daily errands, taking a road trip to the North Carolina mountains, or enjoying the coastal breeze, you have a reliable mobility partner right here in the Queen City.
Hertz Car Rental - Charlotte - North Tryon Street Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Charlotte - North Tryon Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Charlotte - North Tryon Street Location
Hertz Car Rental - Charlotte - North Tryon Street
5010 N Tryon St, Charlotte, NC 28213, USA
Hertz Car Rental - Charlotte - North Tryon Street Reviews
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★ 5★ 4★ 3★ 2★ 1I’m a regular at this N. Tryon Hertz and absolutely love my experience each time! I’ve been coming to THIS specific Hertz branch since moving to CLT, and this last rental really pushed me to write this review.👇🚗✨Last minute, I asked to use my points for this transaction (after already booking online) and they went ABOVE and beyond to make sure everything was right in the system and I wasn’t changed twice. They really want to make sure you’re taken care of and ready to go.Once, they drove me from the old Uptown location to the N. Tryon location, to pick up my rental, as a professional courtesy.. that’s a testament to their outstanding teamwork and customer service.There are some real patient, good-hearted and really cool guys working here. 10/10! You guys rock. Will be back!✨
May 30, 2025 · BrontëCar rentals are already an annoying and honestly terrible experience 90% of the time. But this was the worst one by far and I’ve had nothing but problems from any hertz I go to. From the apathetic attitude to the fact I called every single day for a week to see if they had a different car because the electric one wasn’t going to work and the employee kept saying no and then to seeing a full lot and then claiming it’s for gold members? Not to mention the fact that I got a filthy vehicle, smelled and wreaked of cigarette smoke, had a dirty hospital sock in the floor board, cigarette butts in the front tray, a lighter, a dynamite firework, MUD EVERY WHERE inside and out. Absolutely disgusting. The employee stated “I’m sorry we didn’t have time to detail it for you” and laughed and I said y’all had it there, I pointed out this stuff to you and you said “I’ll mark it on the sheet so you don’t get charged” but the car had been there for days because you also told me it was hard to rent out an electric car because it’s new to people and they want what they know? So is it a time issue or just don’t want to do your job? Oh and when I called not even 20 minutes after driving off asking to replace it with a gas vehicle that didn’t smell and wasn’t disgusting and his response was after offering me 6 choices to begin with mostly electric but a few gas cars, and was told they were all rented again by “gold members.” Terrible service. Disgusting vehicle. Never again. All hertz have been bad experiences but this was the worst.
Jan 05, 2024 · Jai StocksI had an absolutely amazing experience renting a car from Hertz at the North Tryon location in Charlotte, NC. From start to finish, everything was top-notch. The office was spotless, the cars were extremely clean and well-maintained, and the pricing was more than fair—great value for the quality of service you receive.What really made my experience stand out, though, was the incredible customer service I received from Mr. Tyshawn Walters. Tyshawn was professional, courteous, incredibly patient, and went above and beyond to make sure everything went smoothly. He took the time to answer all my questions, explained the rental process thoroughly, and made sure I left completely confident and satisfied.Because of Tyshawn’s exceptional service, I will always choose Hertz for my car rental needs going forward—and I will specifically recommend this North Tryon location to friends, family, and colleagues. If you want hassle-free, friendly, and professional service, this is the place to go. Tyshawn is amazing a true asset to the Hertz team and should definitely be rewarded!Thank you again for a fantastic experience!
Jul 03, 2025 · Selena SwarrayThis is a small rental agency that is well run. The branch manager, Jeren Johnson, is excellent and worked to help us get the right car. I saw him serve other customers who needed assistance with the same professionalism and efficiency. Thank you!
Jun 10, 2025 · Jane SmackAgreed with the one below! Stay away. This location is just falling apart run by one maybe two people. I used them with an auto claim just to receive a bill finally 6 months later! I made calls which just gets routed through electric prompts no direct line to the location for questions. I think I ended up talk with corporate about the bill months later which should have been sent to my auto insurance provider. Why did I have to initiate?! Now just finding out it was sent to collections which I’m having to dispute.Update: I’m finding out that I’m being charged 3 days for Hertz not picking up the vehicle that sat at the auto- collision center. The debt collector is wanting me to pay this…Hertz you really dropped the ball on customer service.Avoid the hassle and use someone else!!!!!
Feb 21, 2025 · Joshua Dupuy
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