Hertz Car Rental - Chesapeake - Parkview Drive

- 1700 Parkview Dr Suite 1765, Chesapeake, VA 23320

For residents across Virginia, whether you're embarking on a family road trip, need a temporary vehicle for business in the Hampton Roads area, or simply require a reliable car while yours is being repaired, securing a suitable car rental is often a crucial part of your planning. While many options exist, understanding the specific experiences at individual branches can significantly impact your journey. This article provides a focused overview of Hertz Car Rental located on Parkview Drive in Chesapeake, offering details on its accessibility, services, and, importantly, insights drawn from actual customer feedback to help fellow Virginians make an informed decision for their transportation needs.

Hertz is a globally recognized brand in the car rental industry, known for its extensive fleet and wide presence. However, the quality of service and overall experience can sometimes vary from one location to another. Our aim here is to provide a practical and factual guide for locals, highlighting what you can realistically anticipate when choosing Hertz's Chesapeake - Parkview Drive location.

The Hertz Car Rental branch in Chesapeake is conveniently located at 1700 Parkview Dr Suite 1765, Chesapeake, VA 23320, USA. This address places it within the Parkview Shops, a commercial area that offers easy access for residents throughout Chesapeake and neighboring cities like Norfolk and Virginia Beach. Being a "neighborhood location" rather than an airport branch, it caters specifically to local needs, such as replacement vehicles, weekend getaways, or short-term rentals that don't originate from air travel.

The location's accessibility is a significant advantage for those living or working in the Greenbrier area of Chesapeake, as it is situated near major roadways, allowing for relatively straightforward navigation. Parking is generally available, making the pickup and drop-off process more convenient compared to bustling airport environments. Operating hours are typically Monday to Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM, with Sundays being closed. These hours cater to standard weekday needs but might require advance planning for weekend or urgent rentals.

Hertz generally offers a comprehensive suite of services, and the Chesapeake - Parkview Drive location aims to provide these to its local clientele:

• Diverse Vehicle Selection: Hertz typically offers a broad range of vehicles to suit various preferences and needs, including compact cars for fuel efficiency, mid-size and full-size sedans, SUVs (small, medium, and large), and potentially specialty vehicles like minivans or even "Manager's Special" options. Their fleet often includes popular models such as the Chevrolet Malibu, Nissan Rogue, and Ford Focus.

• Flexible Rental Terms: Customers can generally opt for daily, weekly, or monthly rental periods, providing flexibility whether you need a car for a quick errand, an extended vacation, or a long-term replacement while your vehicle is being serviced.

• Hertz Gold Plus Rewards Program: This loyalty program is designed to enhance the rental experience by allowing members to bypass the counter at select locations and potentially go straight to their car, earning points towards free rental days and upgrades. While the aim is efficiency, customer experiences at this specific branch may vary, as detailed in the 'Features / Highlights' section.

• Insurance and Protection Options: Various optional protection plans, such as Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW), are typically available for purchase to provide coverage against potential damages or liabilities during the rental period.

• Optional Add-ons: Renters can often customize their experience with additional features like GPS navigation systems, child safety seats (infant, toddler, and booster), and satellite radio, though availability may vary.

• AAA Member Benefits: AAA members may receive exclusive benefits such as discounts on base rates, waived young renter fees (for ages 20-24), free use of a child seat, additional qualified AAA drivers for free, and reduced fees on Hertz NeverLost GPS rentals, along with free Unlimited Mileage on most rentals.

Based on recent customer feedback, there are some significant points for consideration when choosing Hertz Car Rental on Parkview Drive in Chesapeake:

• Extended Wait Times: A prominent concern highlighted by customers is unusually long wait times at the counter. One reviewer reported, "Waited in the lobby for 1 1/2 hours in the long line for one person to help." Another echoed, "Been waiting more than an hour so far." This suggests that staffing levels or operational efficiency can lead to considerable delays, even with a reservation.

• Vehicle Availability Issues: Despite confirmed reservations, customers have experienced situations where their booked vehicle class was not available. For example, a customer who reserved an SUV was told "none were available and that they were giving me a sedan." More critically, some individuals reported arriving at the office at their designated pickup time only to be told "they had no vehicles," leaving them "stranded." This points to a fundamental issue with inventory management and fulfilling reservations.

• Pricing Discrepancies and Cancellation Policies: When a reserved vehicle class is unavailable, customers have reported being told that the price would not automatically adjust to reflect a downgrade. Instead, they were advised to "cancel that reservation and make a new one," which can be inconvenient and potentially lead to cancellation fees. This indicates a rigid pricing structure that may not favor the customer when vehicle availability issues arise.

• Customer Service Challenges: Reviews suggest significant frustration with the customer service, both at the local branch and at the corporate level. Attempts to resolve issues, such as vehicle unavailability, were met with unhelpful responses. One customer described speaking with a corporate hotline representative who "barely spoke English" and insisted cars were available where there were none, and even directed them to another location that also had no vehicles. This reflects a disconnect between internal systems and real-time inventory, coupled with a lack of effective problem-solving from customer support.

• Business Practices Criticism: The explicit statement from staff that "It’s a corporate method to ensure as many bookings as possible" despite not having cars available, has led customers to strongly criticize Hertz's business model as "terrible" and "poorly ran." This sentiment highlights a perceived prioritization of bookings over customer fulfillment and satisfaction.

For direct contact with Hertz Car Rental - Chesapeake - Parkview Drive, please use the following information:

• Address: 1700 Parkview Dr Suite 1765, Chesapeake, VA 23320, USA

• Phone: (757) 424-8034

For locals in Virginia, particularly those in the Chesapeake area, Hertz Car Rental on Parkview Drive offers a convenient neighborhood location for various rental needs. While Hertz is a global brand with a broad fleet, the consistent feedback from recent customers at this specific branch raises significant concerns regarding extended wait times, frequent vehicle unavailability despite confirmed reservations, and a challenging customer service experience when issues arise. The reported business practices regarding overbooking and pricing adjustments in cases of downgrades also suggest a need for extreme caution. Therefore, while it is an option, Virginians are strongly advised to consider these highlighted issues and potentially explore alternatives, such as Enterprise or Avis, which some customers have explicitly suggested are "light years ahead." If you choose to rent from this Hertz location, it would be prudent to call ahead to confirm vehicle availability, allow ample time for pickup, and prepare for potential discrepancies between your reservation and the actual car provided, to ensure your travel plans across the Commonwealth are not derailed.

Hertz Car Rental - Chesapeake - Parkview Drive

1700 Parkview Dr Suite 1765, Chesapeake, VA 23320, USA