Hertz Car Rental - Conyers - Highland Circle

- 978 Highland Cir SE, Conyers, GA 30012

For many residents and visitors in Georgia, navigating the need for a rental car is a common occurrence. Whether it's for a business trip, a family vacation across the state, or simply a temporary replacement while your own vehicle is in the shop, choosing the right car rental agency matters. Hertz Car Rental, a globally recognized name in the industry, has a presence in Conyers, GA, at the Highland Circle location, offering a range of vehicles and services to meet these diverse needs.

However, as with any service, understanding the local specifics and best practices can significantly enhance your experience. While Hertz generally aims for a consistent standard, individual branch operations and customer interactions can vary. This article aims to provide a comprehensive overview of the Hertz Car Rental at Highland Circle in Conyers, from its location and accessibility to its services and crucial tips, all designed to help Georgians make an informed decision and ensure a smoother rental journey. We'll also address common customer feedback to provide a balanced perspective.

Hertz Car Rental - Conyers - Highland Circle is located at 978 Highland Cir SE, Conyers, GA 30012, USA. This branch is situated conveniently in Conyers, making it easily accessible for residents of Rockdale County and surrounding areas, including Covington, Lithonia, and parts of Newton and Henry Counties. Its proximity to Interstate 20 (I-20) provides direct access to Atlanta to the west and allows for straightforward travel eastward into other parts of Georgia and beyond.

While not an airport location, its position in a local business area means it serves as a practical pick-up point for those whose personal vehicles are unavailable or who need a rental for local use. For travelers arriving at Hartsfield-Jackson Atlanta International Airport (ATL), it's important to note that this is a neighborhood location, not directly at the airport's consolidated Rental Car Center. Access from ATL would typically involve a drive of about 30-40 minutes via I-20, or a taxi/rideshare service. However, for locals, this Conyers branch provides a more convenient and often less crowded alternative to the larger airport rental facilities, making it an efficient choice for daily rental needs.

Hertz Car Rental typically offers a wide array of services and vehicle options to cater to various customer demands. While specific inventory can vary by location, the Conyers - Highland Circle branch generally provides:

• Diverse Vehicle Fleet: Customers can choose from a range of car classes including economy, compact, mid-size, full-size sedans (like the Chevrolet Malibu, often popular at this location), SUVs (such as the Nissan Rogue or GMC Yukon), minivans, and potentially specialty vehicles. This variety allows renters to select a vehicle that best fits their travel plans, passenger count, and luggage needs.
• Flexible Rental Durations: Hertz offers daily, weekly, and monthly rental options, accommodating short trips, extended stays, or temporary vehicle replacements for those whose cars are in the shop.
• Hertz Gold Plus Rewards Program: This loyalty program provides benefits such as expedited service, allowing members to bypass the counter at many airport locations (though a neighborhood branch like this might have a slightly different process for Gold members, still aiming for efficiency). Members also earn points towards free rental days and can enjoy exclusive discounts.
• Optional Protection Products: Various insurance and protection options are available, including Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), and Supplemental Liability Protection (SLP, also known as Liability Insurance Supplement - LIS), providing coverage for damages, accidents, and liability. Roadside assistance is also typically offered.
• Additional Equipment Rentals: Customers can rent useful add-ons such as GPS navigation systems, child safety seats (infant, child, and booster), and potentially Wi-Fi hotspots, though availability should be confirmed.
• One-Way Rentals: Hertz often facilitates one-way rentals, allowing customers to pick up a vehicle at one location and drop it off at another, which can be useful for interstate travel or moving.
• Fuel Options: Renters typically have choices regarding fuel, such as returning the car full, prepaying for a full tank, or having Hertz refuel it for a service charge.

The experience at Hertz Car Rental in Conyers, particularly the Highland Circle branch, has several notable features and highlights, often centered around customer service and operational practices:

• Dedicated and Helpful Staff: Despite common industry challenges, customer reviews highlight specific employees like Icesys for being "so helpful," "kind enough," and providing a "better understanding of the car rental game." The staff are praised for being "very nice to everyone there and constantly thanked us for being patient," demonstrating a commitment to positive customer interaction.
• On-Site Vehicle Preparation: A key observation from a customer indicates that employees at this location are directly involved in "washing and vacuuming out the vehicles before getting them checked out." This hands-on approach suggests a commitment to presenting clean vehicles, even under time pressure.
• Transparency Regarding Inventory: While a common frustration in car rentals is not receiving the reserved vehicle type, the staff at this Conyers branch appears to be transparent about vehicle availability, informing customers if a reserved car type (e.g., small SUV) has been scarce. This upfront communication, while potentially disappointing, allows customers to adjust their expectations or change their reservation.
• Direct Communication Benefits: The review emphasizes that having "a nice conversation with Icesys" led to a "better understanding" and a "better vehicle." This suggests that direct, polite communication with the on-site staff can significantly improve the rental outcome, even when initial stock issues arise.
• Gold Plus Rewards Program: As a standard Hertz feature, the Gold Plus Rewards program aims to streamline the rental process for frequent customers, reducing wait times and providing perks.

However, it's also important to acknowledge potential challenges. The reviews indicate occasional discrepancies between reservations and available stock, and a warning from another customer about thorough pre-inspection of vehicles (e.g., checking tires for damage before leaving the lot) and potential billing issues (e.g., multiple pending charges from Hertz even after payment via third-party like Priceline, or being held responsible for pre-existing damage) are crucial for prospective renters to note. This underscores the importance of a detailed personal inspection and clear understanding of billing policies.

For inquiries, reservations, or to clarify any details with Hertz Car Rental - Conyers - Highland Circle, you can use the following contact information:

Address: 978 Highland Cir SE, Conyers, GA 30012, USA

Phone: (770) 918-1391

Mobile Phone: +1 770-918-1391

It is highly recommended to call the branch directly, especially if you have specific vehicle requirements or concerns about availability, or to confirm the status of your reservation, especially during busy periods. Their operating hours should also be confirmed via phone or their official website.

For locals in Georgia, particularly those in Conyers and the surrounding Rockdale County area, Hertz Car Rental at Highland Circle offers a suitable and often commendable option for their car rental needs, provided they approach the process with a bit of awareness. While larger corporate issues, such as stock availability and billing discrepancies, can be industry-wide challenges that impact any Hertz location, the Conyers branch distinguishes itself through the reported dedication and positive attitude of its on-site staff.

The anecdotal evidence of employees like Icesys going the extra mile to assist customers, being transparent about vehicle availability, and actively working to prepare vehicles on-site, highlights a local team that genuinely strives to deliver a good experience. For Georgians, this local touch can make a significant difference, fostering a sense of trust and a willingness to return. Being able to communicate directly and politely with staff who are invested in solving problems can turn a potentially frustrating situation into a manageable one.

Furthermore, the location's accessibility within Conyers makes it convenient for residents, saving them the trek to busier airport locations. While it's always wise for any renter to thoroughly inspect their vehicle before leaving the lot and to confirm all charges, the positive human element at this particular Hertz branch makes it a viable and often preferred choice for locals seeking a car rental with a personal touch in the Georgia community. For those who prioritize respectful and helpful service, engaging with this Conyers team can lead to a surprisingly smooth and satisfactory rental experience.

Hertz Car Rental - Conyers - Highland Circle

978 Highland Cir SE, Conyers, GA 30012, USA