Hertz Car Rental - Detroit - Detroit Metropolitan Wayne County Airport (DTW)

- 289 Lucas Dr Suite B, Detroit, MI 48242

For many Michigan residents, particularly those who frequently travel or host out-of-state visitors, Detroit Metropolitan Wayne County Airport (DTW) serves as a vital hub. When it comes to ground transportation from the airport, Hertz Car Rental at 289 Lucas Dr Suite B, Detroit, MI 48242, is one of the primary options. As a globally recognized brand, Hertz aims to provide a wide selection of vehicles and convenient services for travelers arriving in or departing from the Detroit area, offering a pathway to explore all that Michigan has to offer, from the bustling city life of Detroit to the tranquil beauty of the Upper Peninsula.

Hertz Car Rental at DTW is positioned to cater to a diverse clientele, including business travelers, families on vacation, and local Michiganders needing a temporary vehicle. The brand is known for its extensive fleet, ranging from economical sedans to spacious SUVs and even specialty cars, attempting to meet every need and preference. While the overall experience can sometimes vary, the goal of an airport location like Hertz DTW is to offer a seamless transition from air travel to road travel, providing the freedom and flexibility that comes with having your own vehicle in the Great Lakes State.

The Hertz Car Rental facility at Detroit Metropolitan Wayne County Airport (DTW) is conveniently located at 289 Lucas Dr Suite B, Detroit, MI 48242, within the airport's dedicated Rental Car Campus. This campus is designed for easy access for arriving and departing passengers. After collecting your luggage at either the McNamara Terminal or the Evans Terminal, follow the clear signage for Ground Transportation. Courtesy shuttle buses operate regularly from the Ground Transportation Centers in both terminal parking garages, taking customers directly to the Rental Car Campus on Lucas Drive.

This streamlined process ensures that even after a long flight, you can quickly reach your rental vehicle. For returns, simply drive to the Rental Car Campus, locate the Hertz drop-off area, and then take a shuttle back to your respective terminal. The Hertz DTW branch operates extended hours, generally open 24/7 or very close to it (e.g., Mon-Sun 5:30 AM - 1:30 AM, with specific periods for overnight operations), which is crucial for accommodating flights arriving at all times of day and night. This accessibility makes it a prime choice for both Michigan residents returning home and visitors beginning their journey through our state.

Hertz Car Rental at DTW offers a comprehensive suite of services and a diverse fleet to cater to nearly every car rental need for Michigan locals and visitors alike:

• Extensive Vehicle Categories: Hertz boasts a wide selection, including:
  • Economy and Compact Cars: Such as Chevrolet Spark, Nissan Versa, for fuel efficiency and city driving.
  • Sedans: Intermediate (e.g., Toyota Corolla, Buick Verano), Standard (e.g., Volkswagen Jetta), and Full-Size (e.g., Chevrolet Malibu, Toyota Camry, Chevrolet Impala) for comfortable travel.
  • SUVs: Ranging from Small (e.g., Buick Encore, GMC Terrain, Nissan Rogue) to Standard (e.g., Ford Edge) and Full-Size (e.g., Chevrolet Tahoe, Ford Expedition, Chevrolet Suburban) to accommodate families and luggage.
  • Minivans: (e.g., Chrysler Pacifica) for larger groups.
  • Luxury and Specialty Vehicles: Including models like the Hyundai Veloster, Genesis G70, Cadillac XT6, BMW 330i X-Drive, Ford Mustang Convertible, and even electric vehicles (e.g., Kia EV6, Tesla Model 3) for a premium experience or specific preferences.
  • Trucks and Vans: Box trucks and cargo vans may also be available for moving or business needs.
• Flexible Rental Durations: Options for daily, weekly, and monthly rentals, including long-term programs like "Hertz by the Month."
• One-Way Rentals: Convenient for those planning to pick up at DTW and drop off at another Hertz location across Michigan or the US.
• Hertz Gold Plus Rewards: A loyalty program offering benefits like expedited service, counter bypass, and points toward free rental days, highly beneficial for frequent renters.
• Optional Add-Ons: Including GPS navigation systems, child safety seats (infant, child, booster), SiriusXM® radio, and additional driver options.
• Protection Options: Various forms of optional coverage like Collision Damage Waiver (CDW) and Liability Insurance Supplement (LIS) for peace of mind.
• Disability Services: Providing adaptive driving devices upon request with advance notice.

Customer experiences at Hertz Car Rental DTW can be varied, as evidenced by the provided reviews. However, certain features and highlights stand out:

• Ability to Resolve Issues: Despite a vehicle not being available as reserved, one customer highlighted that "the young lady at the counter kindly explained that the vehicle I reserved was not available but that she would work with me to find something else. She got Luke the manager involved and together they found a Chevy Traverse which accommodated all of my need for the weekend." This demonstrates a capacity for problem-solving and finding suitable alternatives, especially when management is involved.
• Customer Service Excellence (Variable): While one review noted "incredible rudeness and dismissiveness," another specifically praised "Luke and his team" for doing "a great job," indicating that the quality of customer service can be highly dependent on the individual staff member encountered. This suggests a potential for positive interactions despite some negative experiences.
• Diverse Fleet for Needs: The ability to accommodate a specific request for an SUV (like a Chevy Traverse) for a weekend trip, even when the initially reserved type wasn't available, highlights the diverse vehicle options Hertz offers at this location, crucial for various Michigan travel plans.
• Convenient Airport Location: Being directly at DTW and accessible via airport shuttles is a major advantage for both arriving travelers and local residents needing airport-related car services, saving time and simplifying logistics.
• Brand Recognition and Network: As a major international brand, Hertz offers a level of reliability and a wide network of locations for one-way rentals and support, which can be a comfort to renters.

For inquiries, reservations, or to manage an existing booking with Hertz Car Rental at Detroit Metropolitan Wayne County Airport (DTW), please use the following contact information:

Address: 289 Lucas Dr Suite B, Detroit, MI 48242, USA

Phone: (734) 941-4747

Mobile Phone: +1 734-941-4747

For Michigan locals, especially those frequently utilizing Detroit Metropolitan Wayne County Airport for travel, Hertz Car Rental at DTW offers a compelling option for their transportation needs. Its direct on-airport location ensures maximum convenience upon arrival or before departure, accessible via dedicated shuttle services. The wide variety of vehicles available, from economical choices to spacious SUVs for family trips across our beautiful state, means there's likely a car to fit almost any requirement.

While customer experiences at any busy airport rental location can be inconsistent, as seen in the provided reviews, the presence of dedicated staff members and management who go the extra mile to resolve issues (as exemplified by Luke and his team) indicates a potential for positive outcomes. For Michigan residents, who value both efficiency and effective problem-solving, Hertz DTW offers the foundational infrastructure of a major rental provider, with the potential for excellent service to smooth out any travel kinks. It's advisable for locals to utilize the Hertz Gold Plus Rewards program for expedited service and to consider contacting the branch directly if specific vehicle types are critical to their plans, ensuring a more tailored and potentially positive start to their Michigan journey.

Hertz Car Rental - Detroit - Detroit Metropolitan Wayne County Airport (DTW)

289 Lucas Dr Suite B, Detroit, MI 48242, USA