Hertz Car Rental - Dover - S Dupont Highway Photos










Hertz Car Rental - Dover - S Dupont Highway Introduce
Welcome to the local guide for Hertz Car Rental, conveniently situated on S Dupont Highway in Dover, Delaware. For both residents of Kent County and visitors exploring the Mid-Atlantic region, securing dependable transportation is often a top priority. A local car rental agency plays a crucial role in providing the flexibility needed for everything from daily commutes and weekend errands to business travel and extended road trips across the state and beyond. This specific Hertz location is a well-known resource within the Dover area, recognized for offering a range of vehicle solutions to meet varied local needs.
As a car rental agency, the primary service is providing temporary vehicle access, which can be essential during a vehicle repair, a move, or a vacation. While the information available confirms their specialty in general car rental, they also specifically highlight the availability of commercial options, such as cargo van rentals, catering to larger transportation requirements which are a valuable asset for local businesses, contractors, or individuals managing a household move in the Dover area. Understanding the specific services, location advantages, and features available at this branch is the first step toward a successful and stress-free rental experience.
For potential renters, the experience is not just about the car; it’s about the convenience, the customer service, and the clear communication regarding the terms of the rental agreement. Local agencies are often vital for last-minute needs or for those who prefer to deal with staff face-to-face, providing a sense of security and local accountability that online-only services might lack. As you plan your transportation needs in Delaware, consider the practical details of what this established location offers.
The Hertz Car Rental branch is located at a prominent and easily accessible address in Dover, Delaware: 4585 S Dupont Hwy, Dover, DE 19901, USA. South Dupont Highway, or US Route 13, is a major North-South corridor running through central Delaware, making the location highly convenient for users traveling from various points within Kent County and the broader region. Its placement on this primary highway ensures excellent visibility and ease of access whether you are coming from downtown Dover, the surrounding residential areas, or nearby military installations like Dover Air Force Base.
Accessibility is a key consideration for any local business. The facility strives to be inclusive by offering important features that cater to all customers. Specifically, the location provides a Wheelchair accessible entrance and a Wheelchair accessible parking lot. These amenities ensure that all community members have convenient access to the rental services, reflecting a commitment to accommodating diverse needs within the local Delaware customer base.
This Hertz location acts as a dedicated Car rental agency offering a range of transport solutions. The core services provided are centered around flexible and temporary vehicle access. Customers can expect services that facilitate the entire rental process from booking to return.
- Standard Car Rental: Offering a variety of passenger vehicles for general transportation needs, including small SUVs and sedans, which are often utilized for both local travel and longer trips.
- Cargo Van Rental: A specialized service confirmed to be available, catering to customers who require larger vehicles for moving goods, equipment, or for commercial use. This is particularly useful for residents moving house or small businesses transporting inventory in the Delaware area.
- Onsite Services: The availability of services directly at the location for convenient pickup, drop-off, and administrative processes.
- Payment Flexibility: Accepting common payment methods including both Credit cards and Debit cards, offering flexibility in transaction processing for local renters.
- Insurance and Protection Options: As a standard offering of a major rental agency, various insurance and loss damage waiver options are typically available for purchase to protect the renter during the rental period, though specific details should always be confirmed at the counter.
- One-Way Rental Options: While often incurring an intercity fee, major chains like Hertz typically offer the option to return a vehicle to a different location, a service essential for long-distance travel or specific itineraries, though local availability and fees must be confirmed.
- Reservation Management: Tools and support for booking, viewing, modifying, or cancelling reservations, which is crucial for managing unexpected changes to travel or project plans.
A few key features distinguish this local Hertz branch and enhance the experience for the Delaware customer base:
- Active Military Discounts: This location specifically highlights the availability of discounts for Active military personnel. Given Dover's proximity to a major Air Force Base, this is a highly valued feature that supports the local military community by providing cost-effective rental options.
- Accessibility: As noted, the Wheelchair accessible entrance and Wheelchair accessible parking lot demonstrate an effort to ensure the facility is welcoming and usable by everyone.
- Convenient Location: Situated on the major US Route 13 (S Dupont Hwy), the office is easily reachable from many points in central Delaware, including residential, commercial, and government areas of Dover.
- Variety of Vehicle Classes: Beyond standard passenger cars, the explicit offering of Cargo Van Rental showcases a commitment to providing vehicles for logistical and commercial needs, not just personal travel. Online information suggests that other vehicle classes like SUVs and Minivans are also typically available from this brand, depending on local inventory.
- Established Brand Reliability: As part of a globally recognized brand, customers benefit from established operational standards and a large, generally well-maintained fleet, offering a baseline level of quality assurance.
For reservations, inquiries about available vehicles, or general customer support regarding a rental from this specific Dover location, use the following contact details:
Address: 4585 S Dupont Hwy, Dover, DE 19901, USA
Phone: (302) 678-0700
Mobile Phone: +1 302-678-0700
It is always recommended that you call ahead to confirm the current hours of operation, vehicle availability, and to finalize any specific details of your rental, especially if you have unique requirements like commercial vehicles or need to use the after-hours drop-off service.
Choosing a local car rental agency is a decision that balances convenience, vehicle options, and overall customer experience. For a local Delaware user, the Hertz location on S Dupont Highway offers several clear advantages. Its major-road location simplifies access and navigation, which is a major time-saver whether you are on a tight schedule or unfamiliar with the area. The explicit availability of Cargo Van Rental is a significant value proposition for small businesses, contractors, and families in the midst of a move, providing a reliable source for commercial-grade transportation that is not always readily available at every rental branch.
Furthermore, the specialized features like Active military discounts and strong physical accessibility in the form of a Wheelchair accessible entrance and Wheelchair accessible parking lot demonstrate a thoughtful effort to serve major segments of the Dover community. These are tangible benefits that can make the difference between a frustrating search for a suitable rental option and a smooth, inclusive transaction.
It is important to acknowledge that, as with any major service provider, customer experiences can vary. Local reviews indicate that while the core offerings are reliable, communication and billing clarity can sometimes present challenges, particularly in complex situations like reservation changes or unexpected fees. Therefore, when choosing this or any location, a proactive approach is highly recommended. Always confirm your reservation details in writing, take note of the mileage and fuel level at pickup and drop-off, and ask for a detailed explanation of all charges before finalizing the agreement. By utilizing the convenient location and specialized vehicle options, and combining that with clear communication throughout the process, this Hertz location on S Dupont Highway remains a valuable and established option for car and commercial vehicle rental in the Dover, Delaware area.
Hertz Car Rental - Dover - S Dupont Highway Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Dover - S Dupont Highway Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Dover - S Dupont Highway Location
Hertz Car Rental - Dover - S Dupont Highway
4585 S Dupont Hwy, Dover, DE 19901, USA
Hertz Car Rental - Dover - S Dupont Highway Reviews
pricescallpickupSUVdiscountdrivingmorningcleanmoneycargo
★ 5★ 4★ 3★ 2★ 1There are two things that I would like to address. First would be the total milage. According to your receipt I drove the car a total of 1531 miles in two days and that is not correct.My total milage did not exceed 200 miles and all my driving was within the state of Delaware. Secondly, the engine /oil light came on on the day 2 so I was unable to complete all of my travel plans.I am well aware that the rental car came with unlimited milage but the 1531 miles is not accurate.
Sep 25, 2025 · Daniel TurnerI intended to return my rental car to Dover, DE, but accidentally selected JFK when booking. Even so, Hertz was terrible at helping me. The Dover office refused to accept the car due to a system error, and I spent multiple long calls with customer service (32, 29, 39, 21, and 23 minutes) who gave conflicting information. The local staff and phone agents disagreed, leaving me unable to return the car on time.The original reservation was $97.02. Customer service proposed $145 to resolve the issue, but I was ultimately charged $531.60, including unexplained mileage and late return fees. Local staff and customer service could not explain or correct the charges.Even though the booking mistake was mine, Hertz’s poor communication, conflicting instructions, and system failures made this rental a nightmare. I would not recommend renting from this location.
Aug 29, 2025 · Álvaro MediavillaI was skeptical of renting from this location because of all the bad reviews. But, at this point, I honestly think that the majority of bad reviews stem from people either not reading the fine print, or just being rude to the staff. My experience was great. I showed up shortly before my pick-up time and a nice clean car with a full tank of gas was ready to go. I returned the car on time, clean with a full of gas and was charged the exact amount of my reservation. Crazy how when you follow the rules, things tend to go as expected... The staff was GREAT. This is a busy location and the staff busts their behinds to make sure everybody is taken care of. Just a reminder - A little patience and understanding go a long way. Be kind.
Jul 17, 2025 · Jackie McIlvainI had to exchange my rental car the day I was leaving for vacation. The car vibrated violently at speeds over 70 mph and when loaded. I had to interrupt my trip and exchange the car. Despite the incredible inconvenience, I received nothing in return—no money back, no compensation. It took me an additional 5 hours to reach my destination. The car I was originally given was extremely dirty, and I had to clean it myself. The second car I was given was a 2023 that looked like it had been through a war. This is the second time in the last year renting with Hertz where I had to conduct an exchange due to mechanical errors. I will not be renting again due to the excessive worry and stress. I cancelled my upcoming reservation due to this and will rent with another company. After years with hertz I just can’t keep going through the same motions.
Aug 12, 2025 · Derek GloverMade a reservation for a cargo van only to arrive and one not be available. Two ladies inside were rude, unprofessional and seemed bother by the clients attempting to rent. I asked what I needed to do they said nothing because I was not signing a rental agreement so no charges would be applied. I spoke to customer service that day and they said they had no way of knowing what vehicles were where. But I would not be charged. 7 days later I was charged anyway by the location. A month later I was finally able to reach customer service and there is no record of my rental(because it didn’t happen) or the charges. Sounds like they have a scam going there at the South Dover location. Avoid at all cost. I have denied charges and will file suit if it turns out they were the ones who processed the charges.
Jul 06, 2025 · Daniel W
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