Hertz Car Rental - FBO - Avflight - Mesa (FFZ)

- 2443 N Greenfield Rd Suite 117, Mesa, AZ 85215

For Arizonans, reliable transportation is key to navigating our expansive state, from daily commutes to weekend getaways. When a personal vehicle isn't available, or for out-of-state visitors, car rental services become indispensable. Hertz is a globally recognized brand in the car rental industry, often seen as a go-to for many travelers. However, not all locations operate with the same efficiency or provide the same customer experience. Today, we're focusing on a specific Hertz Car Rental branch: the FBO - Avflight - Mesa (FFZ) location.

This particular Hertz location, situated at Falcon Field Airport (FFZ), is designed to serve clientele flying into and out of this private airport. While the concept of a dedicated FBO (Fixed-Base Operator) car rental aims to provide seamless service for private aviation passengers, it's crucial for Arizona locals, whether they are private pilots, business travelers, or simply residents looking for a rental, to understand the realities of this specific branch. This article will present publicly available information, including direct customer feedback, to offer a comprehensive and factual overview of what to expect when considering Hertz Car Rental - FBO - Avflight - Mesa (FFZ). Our goal is to provide transparency and assist Arizonans in making an informed decision about their car rental needs.

It's vital for local users to have accurate information, especially when past customer experiences indicate significant challenges. We aim to highlight these aspects to help you avoid potential inconveniences.

Hertz Car Rental - FBO - Avflight - Mesa (FFZ) is located at 2443 N Greenfield Rd Suite 117, Mesa, AZ 85215, USA. This address places it directly within the Falcon Field Airport (FFZ) complex, which is a municipal airport primarily serving general aviation in Mesa, Arizona.

For private pilots, corporate travelers, or anyone utilizing private aviation services at Falcon Field, the location is intended to be highly convenient, offering direct access to car rentals upon arrival. However, for the average Arizona local who might be looking for a standard car rental without flying privately, its accessibility might be less straightforward. Greenfield Road is a major north-south arterial in Mesa, and its intersection near the airport allows for relatively easy driving access from other parts of Mesa, as well as neighboring cities like Chandler, Gilbert, and Scottsdale. Public transportation options directly to a private airport FBO might be limited, meaning personal vehicle or rideshare access would be necessary for pick-up. While the address clearly indicates a presence, customer feedback regarding the actual physical presence of a Hertz operation at this specific suite needs to be carefully considered for anyone not directly arriving via private flight services at this FBO.

As a Hertz location, even at an FBO, the general range of services typically includes:

• Diverse Vehicle Fleet (Theoretical): Hertz generally offers a wide array of vehicle types, from economy cars and compact sedans (like the Mazda 3 4-door or Ford Focus), to mid-size and full-size vehicles, SUVs (such as the Nissan Pathfinder or Nissan Rogue), and even minivans or specialty cars. The idea is to cater to various travel needs, whether for business or leisure.

• Short-Term and Long-Term Rentals: Like most car rental agencies, Hertz aims to provide flexible rental periods, ranging from daily rentals to weekly or even monthly options, to suit different customer durations.

• Online Reservation and Management: Hertz maintains a robust online platform and mobile app for booking and managing reservations. This digital convenience allows customers to reserve a car in advance, modify bookings, and sometimes even utilize express pick-up options.

• Optional Add-ons: Common add-ons include GPS navigation systems, child safety seats, fuel purchase options (pre-paid fuel or refill on return), and various insurance/protection plans (e.g., Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS)).

• Hertz Gold Plus Rewards Program: This loyalty program offers perks like expedited counter service, vehicle selection, and earning points for future rentals, aiming to enhance the experience for frequent renters.

However, it is paramount to note that while these are standard Hertz services, the actual availability and execution of these services at this specific FBO location have been critically called into question by customer reviews, as detailed in the "Features / Highlights" section.

The distinct features and highlights of Hertz Car Rental - FBO - Avflight - Mesa (FFZ) are critically informed by direct customer experiences. While FBO locations are typically known for convenience for private aviation clients, this specific branch has faced significant negative feedback:

• Intended for FBO Clientele: This location is specifically designated as an "FBO" (Fixed-Base Operator) branch, implying it is primarily set up to serve private aviation passengers at Falcon Field Airport. The expectation is a more streamlined process for those arriving by private aircraft.

• Hertz Brand Name: As a globally recognized brand, customers might expect a certain level of service standardization and reliability. Hertz's corporate website lists this location with standard operating hours (e.g., Monday-Friday 8:00 am - 7:00 pm), and typical vehicle availability (e.g., Nissan Pathfinder, Mazda 3).

• Customer Feedback on Non-Existence: A critical and recurring highlight from customer reviews for this specific location is the assertion that "this place doesn't exist. Literally nothing." Customers have reported arriving at the given address, finding "no cars, no people, just a private airport," and subsequently being informed by Hertz customer service that their reservation was made "incorrectly." This points to a severe discrepancy between what is advertised online and the actual ground reality at the location.

• Operational Discrepancy: The reviews suggest a fundamental issue where reservations are accepted for a location that, according to customers, appears to be non-operational or lacks a visible Hertz presence. This creates significant inconvenience, wasted time, and frustration for customers who have made confirmed bookings.

• Customer Service Response (Reported): Feedback indicates that when customers called Hertz regarding the missing location, they were met with unhelpful or accusatory responses ("Hertz yelled at me on the phone and told me I made the reservation incorrectly"). This highlights a potential lack of internal coordination or communication regarding the operational status of this particular FBO branch.

Given these severe and consistent customer reports, potential renters should exercise extreme caution and verify the actual operational status before making a reservation or traveling to this specific address.

For direct communication with Hertz Car Rental - FBO - Avflight - Mesa (FFZ), the provided contact details are:

• Address: 2443 N Greenfield Rd Suite 117, Mesa, AZ 85215, USA

• Phone: (480) 503-1795

• Mobile Phone: +1 480-503-1795

Considering the significant customer feedback regarding the alleged non-existence of this location, it is **highly advisable** for any prospective renter to call these numbers well in advance of their reservation, and explicitly confirm that the location is operational, has staff present, and has the reserved vehicle available. Relying solely on an online reservation for this specific branch, without prior direct confirmation, may lead to considerable inconvenience.

For Arizona locals seeking a reliable car rental, the Hertz Car Rental - FBO - Avflight - Mesa (FFZ) location presents a complex and potentially problematic scenario. While the concept of an FBO car rental is designed for convenience, especially for those utilizing private aviation at Falcon Field Airport, the consistent and severe customer feedback paints a concerning picture.

Based on the provided reviews, this location is currently **not suitable for locals** unless they have independently and thoroughly verified its active operation and presence. Customers have explicitly stated that upon arrival, the "place doesn't exist" with "no cars, no people, just a private airport." This direct feedback indicates a fundamental issue with the branch's ability to fulfill reservations or even be physically present as a functional car rental office.

The inconvenience of driving to a non-existent location, coupled with reports of unhelpful customer service when attempting to resolve the issue, signifies a significant risk for any Arizonan relying on this branch for their transportation needs. For locals, time is valuable, and unexpected disruptions to travel plans can be extremely frustrating.

Therefore, while Hertz is a reputable brand globally, and other Hertz locations in Arizona may offer excellent service, this specific FBO - Avflight - Mesa (FFZ) branch stands out due to reported operational issues. Until there is clear evidence to contradict the recent customer experiences, Arizonans are strongly advised to exercise extreme caution. Instead, it would be prudent for locals to consider other Hertz locations in Mesa (such as the E Main Street branch) or other reputable car rental providers in the East Valley that have consistently positive local reviews and a confirmed physical presence. The primary suitability of any car rental service for locals is its reliability and ease of use, and based on the current data, this particular location appears to fall short in those critical areas.

Hertz Car Rental - FBO - Avflight - Mesa (FFZ)

2443 N Greenfield Rd Suite 117, Mesa, AZ 85215, USA