Hertz Car Rental - Grapevine - Gaylord Texan Resort Photos










Hertz Car Rental - Grapevine - Gaylord Texan Resort Introduce
Welcome to our in-depth look at Hertz Car Rental - Grapevine - Gaylord Texan Resort, a prime destination for your vehicle rental needs right here in Texas. Whether you're a local resident planning a weekend getaway, a business traveler needing reliable transportation, or simply looking for a convenient way to get around the Dallas-Fort Worth metroplex, understanding your car rental options is key. This article will provide you with a comprehensive overview of this specific Hertz location, focusing on what makes it a suitable choice for Texans, from its accessibility to its services and unique features.
Car rental services play a vital role in the mobility of Texans. Our vast state, with its sprawling cities and scenic routes, often necessitates personal transportation for both leisure and business. Having a reputable and accessible car rental agency like Hertz at the Gaylord Texan Resort can significantly enhance your travel experience, offering flexibility and convenience that public transport simply cannot always provide, especially when exploring beyond city centers.
<Hertz Car Rental - Grapevine - Gaylord Texan Resort is strategically located at 1501 Gaylord Trail, Grapevine, TX 76051, USA. This address places it right within the sprawling and well-known Gaylord Texan Resort, making it incredibly convenient for guests staying at the resort, as well as for residents and visitors in the wider Grapevine area and surrounding communities. Grapevine itself is a vibrant city situated between Dallas and Fort Worth, making it easily accessible from both major metropolitan hubs via significant roadways like State Highway 114 and Interstate 635.
The proximity to Dallas/Fort Worth International Airport (DFW) is a significant advantage. While not directly at the airport, the Gaylord Texan Resort is just a short drive away, offering an alternative and often less chaotic pick-up point for those flying into DFW and wishing to avoid the larger airport rental car centers. This location provides a more relaxed and perhaps quicker rental process, especially during peak travel times. For local Texans, its easy access from various parts of North Texas means you can quickly get in, pick up your vehicle, and be on your way, whether you're heading out for a road trip or just need a temporary replacement vehicle. The Gaylord Texan Resort itself is a landmark, making it easy to navigate to, with ample signage leading to the rental car facility once you are on the resort grounds.
- Extensive fleet of vehicles: Hertz offers a wide variety of vehicles to suit different needs and preferences, from economy cars for budget-conscious travelers to full-size sedans for families, SUVs for larger groups or those needing more cargo space, and even luxury vehicles for a more upscale experience.
- Daily, weekly, and monthly rentals: Flexible rental periods are available, accommodating short trips, extended vacations, or even longer-term needs.
- One-way rentals: While specific availability should always be confirmed, Hertz generally offers the option to pick up a car at one location and drop it off at another, which can be incredibly useful for Texans on cross-state journeys or those flying out of a different airport.
- Hertz Gold Plus Rewards Program: This loyalty program offers expedited service, bypassing the counter and heading straight to your car, as well as earning points for free rental days. This is a popular feature for frequent renters.
- Optional add-ons: Customers can typically opt for additional services like GPS navigation systems, child safety seats, and satellite radio, enhancing their driving experience and convenience.
- Insurance options: Various levels of protection plans and insurance coverage are usually available for purchase to provide peace of mind during your rental period.
- Convenient resort location: Being situated within the Gaylord Texan Resort provides a comfortable and upscale environment for picking up and returning vehicles. This is a significant highlight for guests of the resort and adds a touch of luxury to the rental experience.
- Friendly and efficient staff: Based on customer feedback, many users praise the staff for being friendly and efficient, contributing to a smooth rental process. This is crucial for a positive customer experience, ensuring quick in-and-out times.
- Prompt issue resolution: While issues can occasionally arise, the ability of the team to promptly work with insurance and resolve customer concerns, as noted in reviews, is a strong positive feature, demonstrating good customer service responsiveness.
- Quality vehicle selection: Customers often report being provided with well-maintained, newer model vehicles, sometimes even upgrades, which enhances the driving experience and satisfaction.
- Accessibility for resort guests and locals: Its location within a major resort makes it uniquely accessible for those already staying at the Gaylord Texan, while also serving as a convenient option for residents of Grapevine and surrounding North Texas communities.
Address: 1501 Gaylord Trail, Grapevine, TX 76051, USA
Phone: (817) 778-1490
Mobile Phone: +1 817-778-1490
For Texans, Hertz Car Rental - Grapevine - Gaylord Texan Resort presents a highly suitable and often advantageous option for their car rental needs. Its prime location within the renowned Gaylord Texan Resort makes it not only easily accessible from various parts of North Texas but also provides a more relaxed and less congested alternative to airport rental facilities, especially for those who live locally or are visiting the Grapevine area specifically. The convenience of picking up a vehicle at a resort means ample parking, a pleasant environment, and often, a more personalized service.
The comprehensive range of services offered, from a diverse fleet of vehicles to flexible rental periods and valuable programs like Hertz Gold Plus Rewards, caters to a wide spectrum of local needs, whether it's a quick trip to visit family across the state, a weekend getaway to the Texas Hill Country, or simply needing a temporary vehicle while yours is in the shop. The positive feedback regarding the friendly and efficient staff further solidifies its suitability, as Texans value reliable and courteous service.
While a single negative review regarding a vehicle's condition is noted, the overall sentiment from multiple customers points to a generally positive and efficient experience, with staff being responsive to issues. This indicates a commitment to customer satisfaction. For any Texan looking for a dependable car rental experience in the DFW metroplex, offering a blend of convenience, quality vehicles, and good customer service, Hertz Car Rental - Grapevine - Gaylord Texan Resort stands out as a strong contender. It provides the freedom and flexibility that Texans appreciate for navigating our expansive state, making it an excellent choice for your next rental.
Hertz Car Rental - Grapevine - Gaylord Texan Resort Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Grapevine - Gaylord Texan Resort Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Grapevine - Gaylord Texan Resort Location
Hertz Car Rental - Grapevine - Gaylord Texan Resort
1501 Gaylord Trail, Grapevine, TX 76051, USA
Hertz Car Rental - Grapevine - Gaylord Texan Resort Reviews
pick upcostphonedeskfeeairportinsurancemoneynumberconfirmation
★ 5★ 4★ 3★ 2★ 1As a hertz reward member, I was disappointed the vehicle I rented had not only been smoked in, but while looking for my car charger in-between the seats, I found a pack of cigarettes and Marijuana packets. For the inconvenience, I would have thought I would've been offered a voucher for a free weekend rental, I received nothing
Apr 17, 2025 · Tuxedo MechanicOverall great experience with this Hertz. To get my issue out of the way - the insurance couldn’t get a hold of them, and I couldn’t get anyone to answer the phone for the better part of an hour and a half. Otherwise, confused on the lower reviews than this. Staff was friendly, put me in basically a souped up newest model version of the car I was already driving, and got me in and out quickly. Once team picked up the phone they worked promptly with insurance to straighten everything out. I just think people are less likely to leave a review on a service that goes “as expected.” In my experience there’s no reason to be turned away from here.
Jun 11, 2025 · Benjamin DrummondHorrible customer service. They took our reservation but when we arrived after a 49 minute uber ride they instructed us they did not have any vehicles to rent. Even though we had a confirmation number. Don’t trust them.
Jul 14, 2025 · Charles ParraI have to say I had a disappointing experience. My car was in a wreck and was in the shop for repairs. I had been calling around all day to try and find a place that had the vehicle I wanted only to discover it was at this hertz location. I then called this location after getting a reservation number generated through insurance to check if I could still come pick up a vehicle even though it was 30 minutes to closing time. The person on the line asked me if I’d be able to make it soon, and I said I should be able to make it soon because I’m only 5 miles away. I rushed over only to find that it was nigh impossible to find the hertz location at this resort. I called again asking for specific instructions on how to get there after getting into the resort, drove over, paid $40 for parking (which is also ridiculous), and ran in to get my car at 5:05 only to find that they had already closed, locked up, and left by then. I get that I made it 5 minutes after closing, but I guess when I called in advance and was told I could come, especially when my reservation would probably be worth almost a months worth of rental time, that I would be afforded the small courtesy of waiting a few minutes before running off, or at the very least someone telling me in advance that it’s hard to find our location so try to navigate this way when you get to the hotel. I got neither one, and was not even able to get my car, which ruined my weekend plans. Had someone told me that if I’m even a little late that I wouldn’t be able to get my car, or extended the small courtesy of waiting a few minutes given the fact that this location is not easy to find even with apple maps, or just mentioned that this location is hard to find with navigation so when you get to the hotel, navigate this way, this could have been a five star review and potentially $1000+ worth of business for Hertz. I wouldn’t have confirmed my plans for the weekend, wouldn’t have made the trip that day, and wouldn’t have spent an excessive amount of money on parking to run in. Perhaps my expectations were too high, but I am disappointed nonetheless, don’t expect them to go even slightly above and beyond for you, even for $1000+ worth of business. They are clearly doing well enough that they don’t want the money.
Dec 14, 2024 · Zain MahmudWorst customer service I’ve ever encountered, I had a reservation for a car pick up and was lied to and turned away from renting a car. DO NOT GO HERE worst experience ever ended up having to pay a huge fee to rent at the airport Hertz is give this place negative stars if I could
Jul 02, 2025 · Justin Wyer
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