Hertz Car Rental - Hackensack - River Street Photos










Hertz Car Rental - Hackensack - River Street Introduce
Introduction / Overview
For residents of New Jersey, particularly those in Bergen County, finding a reliable and convenient car rental service is often essential for navigating daily life, weekend excursions, or when personal vehicles are unavailable. Hertz Car Rental, a globally recognized name in the automotive rental industry, operates a local branch at 360 River Street in Hackensack, NJ. This location aims to provide a range of vehicles and services to meet the diverse transportation needs of the local community. As a well-established brand, Hertz typically offers a wide selection of vehicles, from economy cars for efficient city driving to larger SUVs and vans for family trips, and even specialty vehicles. This Hackensack branch serves as a local point of access for Hertz's extensive network, providing a familiar option for those accustomed to their services. While national chains offer widespread availability and brand recognition, understanding the specific operations and customer experience at a local branch like the one on River Street is key for New Jersey users seeking reliable and hassle-free car rentals.
Location and Accessibility
The Hertz Car Rental branch at 360 River St, Hackensack, NJ 07601, USA, is situated in a highly accessible area within Hackensack, a central hub in Bergen County. This location offers convenience for residents not only within Hackensack but also for those in surrounding towns like Teaneck, Paramus, Maywood, and Bogota. River Street itself is a significant thoroughfare, providing straightforward access from various directions. Major roadways such as Route 4, Route 17, and Interstate 80 are all within reasonable proximity, making it easy for customers to reach the branch whether they are coming from the east, west, north, or south of Bergen County. The strategic placement of this branch means that New Jersey locals can typically arrive by personal vehicle, rideshare, or local taxi services with relative ease. Its urban setting within Hackensack ensures that it's a practical option for those living and working in the area who need a rental car for short-term or extended periods. The accessibility of the location is a notable factor for customers looking for a quick and efficient pick-up and drop-off experience in a busy metropolitan area.
Services Offered
- Diverse Vehicle Fleet: Hertz typically offers a broad range of vehicles to suit various needs, including economy and compact cars for budget-conscious renters or city driving, mid-size and full-size sedans for general travel, SUVs of various sizes for family trips or those needing more cargo space, and minivans for larger groups.
- Specialty and Luxury Vehicles: Depending on availability at this specific location and Hertz's overall fleet, customers may also find options for electric vehicles (EVs), convertibles, luxury cars (part of their Dream or Prestige Collections), and even specific models like those from their "Adrenaline Collection" for performance enthusiasts.
- Flexible Rental Durations: Customers can typically rent vehicles for various periods, including daily, weekly, and monthly rentals, accommodating both short-term requirements and longer-term needs.
- One-Way Rentals: Hertz generally facilitates one-way rentals, allowing customers to pick up a vehicle at the Hackensack location and drop it off at a different Hertz location, which is convenient for cross-state travel or moving.
- Optional Add-ons: Common add-ons include GPS navigation systems (Hertz NeverLost), child safety seats (infant, toddler, booster), satellite radio, and various insurance/protection plans (e.g., Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), Personal Effects Coverage (PEC)).
- Hertz Gold Plus Rewards Program: Customers can enroll in the complimentary Gold Plus Rewards program, which offers benefits like faster pick-up and drop-off services, earning points for free rental days and upgrades, and member-only discounts.
- Corporate and Business Solutions: Hertz offers business accounts and services for companies, including special rates and tailored programs for frequent business travelers or corporate needs.
- Uber Rentals: Hertz partners with services like Uber to provide vehicles for rideshare drivers, offering specific rental programs designed for this purpose.
- 24/7 Roadside Assistance: All Hertz rentals typically include access to 24/7 roadside assistance for unexpected breakdowns, flat tires, or other mechanical issues, ensuring peace of mind during the rental period.
Features / Highlights
- Wide Vehicle Selection: One of Hertz's main strengths is its extensive and varied fleet, allowing customers to choose a vehicle that precisely fits their needs, from fuel-efficient cars for commuters to spacious SUVs for family excursions across New Jersey.
- Global Brand Recognition: As a globally recognized brand, Hertz offers a sense of familiarity and established procedures, which can be comforting for many renters.
- Loyalty Program Benefits: The Hertz Gold Plus Rewards program is a key feature, providing expedited service and rewards for frequent renters, making the process more efficient for repeat customers.
- Online and Mobile Booking: Hertz provides robust online and mobile platforms for easy booking, modification, and management of reservations, offering convenience and control to the customer.
- Accessibility Services: Hertz is committed to providing services for customers with disabilities, including vehicles equipped with hand controls or spinner knobs, and accessible parking, upon request and with sufficient notice.
- Diverse Payment Options: Hertz typically accepts various payment methods, including major credit cards and debit cards (with specific requirements and potential credit checks for debit card users).
- Support for Business and Leisure: The range of services and vehicle types caters to both individual leisure travelers exploring New Jersey's attractions and business professionals needing reliable transport for meetings or projects.
- Potential for Savings: Hertz frequently offers promotions, discounts, and partnership deals (e.g., with AAA or AARP), which can provide cost savings for eligible customers.
Contact Information
Address: 360 River St, Hackensack, NJ 07601, USA
Phone: (201) 342-2375
Mobile Phone: +1 201-342-2375
Conclusion: Why this place is suitable for locals
For New Jersey locals, particularly those residing in and around Hackensack, Hertz Car Rental at 360 River Street presents a well-known option for their transportation needs. While some customer experiences have highlighted areas for improvement, such as vehicle condition upon rental, customer service consistency, and honoring reservations, the presence of a national brand like Hertz can still offer advantages for many. Its location in Hackensack provides accessibility, making it a convenient choice for residents in Bergen County and surrounding areas who need a rental for varied purposes – from daily commuting when their own car is in the shop to weekend getaways exploring the diverse landscapes of New Jersey or quick trips into New York City. The breadth of services, including a wide array of vehicle types, flexible rental terms, and the convenience of a global reservation system, can be beneficial. Locals familiar with the Hertz brand and its Gold Plus Rewards program may find the benefits of expedited service and loyalty points appealing for their regular rental needs. However, it is advisable for New Jersey residents considering this location to confirm all details of their reservation, including vehicle availability, condition, and any specific requirements, directly with the branch to ensure a smoother experience. Despite past feedback, a large brand like Hertz typically offers established policies and a network that can be advantageous for a variety of local rental situations, making it a recognizable and potentially suitable choice for those seeking diverse vehicle options and established rental procedures in the Hackensack area.
Hertz Car Rental - Hackensack - River Street Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Hackensack - River Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Parking
- On-site parking
Hertz Car Rental - Hackensack - River Street Location
Hertz Car Rental - Hackensack - River Street
360 River St, Hackensack, NJ 07601, USA
Hertz Car Rental - Hackensack - River Street Reviews
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★ 5★ 4★ 3★ 2★ 1My worst rent-a-car experience.The ladies working there are totally unprofessional.One of them is almost always showing her bad attitude to the customers (giving much better service to the Spanish speaking customers).The car I rented was in terrible condition.First of all it was not cleaned out of the snow, which is prohibited by the NJ state law.After several days of rented I had to change the bulb in the headlight. And the PEP Boys made inspection of the car. I will attach the report that you can see the car’s condition. More than a week have passed but nothing was done to the car.I highly NOT recommend this location.UPD .Don’t even try to reach them by phone. It is just impossible. Even if they will pick up the phone - they will put you on hold with no time limit.
Mar 03, 2025 · Evgeniy GoncharenkoThey would not honor a third party reservation. They claimed there were no electric cars, although we could see at least four or five of them on the lot. We agreed to rent a gas-powered vehicle at a higher cost, but then they could not add my second driver who has an international license, because "the machine couldn't read it." They did not bother to look at the rest of his paperwork or check their files to figure out how to handle an international driver, which is a shame for any rental car company. So we left and went to a different Hertz location, which was able to rent us a car and add a second driver with an international license without any problem. Interestingly, this second Hertz location was able to honor a third party reservation. Don't bother with the Hackensack Hertz car rental. I don't even know why they're still in business.
Jun 18, 2025 · Phoebe Farag MikhailMade a reservation for a car that didn’t exist. Spent over $80 on Ubers getting to the location only to be met with no car and no solution. I am a customer service professional. It’s bad customer etiquette to overbook cars and not maintain a live inventory. People will show up and be turned away at their own expense. We have A.I. we have the internet. No reason why this is so un cohesive in 2025. It’s dangerous to lead people way out to the boonies with the expectation that they will be able to drive themselves home and effectively stranding them there on the side of the street. HERTZ SHOULD NOT LET UBER OR ANY PARTNERSHIPS RESERVE CARS THAT DONT EXIST. Lastly, it’s pretty jacked up to have employees working for Hertz dealing with customers who are highly upset and inconvenienced unnecessarily because of poor customer service framework. It’s not the customer or the front desk person’s fault however they will have to deal with the fallout from each of these instances due to poorly orchestrated partnerships. I imagine their turnover rate must be very high. I left there feeling like I was not treated like a person and there was nothing anybody could do about it. If I could give less than one star, I would. Judging from the look on the front desk person‘s face I can tell that this happens often and there was a bit of a look of apprehensiveness. I’m sure people have meltdowns in that office. I feel really badly for the people that work there that have to deal with that. This review is for “Uber vehicle solutions” as well. Poorly orchestrated. I was informed that Hertz is not in control of the bookings that “Uber vehicle solutions” makes with the company. This leaves not just a gap, but a huge fissure in customer service that I unfortunately fell into. Call ahead To make sure your vehicle actually exists, If you’re lucky, someone will answer the phone and give you a one word answer. Good luck 👍🏽 You’re gonna need it.
May 20, 2025 · Ronell Deleon WilliamsI had an excellent experience renting a car from the Hertz location in Hackensack, NJ. The staff, Cayla and Yandra, were incredibly accommodating and made the entire process seamless. The car was spotless and in great condition, and the pricing was very reasonable. Overall, this is a fantastic location to rent a car. I highly recommend it and will definitely return for future rentals.
Jan 27, 2025 · Hector GarciaVery friendly and helpful staff, clean vehicle all around. The 2019 Chevy Malibu has become a favorite of mine, drove smooth and great on gas. Would definitely recommend going to these guys especially, no hidden fees, contract is straight forward. Had the car for a week, and honestly did not want to return it, that’s how much I enjoyed the car.
Mar 02, 2021 · Jef A
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