Hertz Car Rental - Haverhill - Main Street Photos










Hertz Car Rental - Haverhill - Main Street Introduce
For residents across Massachusetts, whether you're in the Merrimack Valley or planning an excursion further afield, having access to reliable and convenient transportation is essential. Life in the Bay State often calls for flexibility—perhaps your car is in the shop, you're welcoming family from out of town, or you're planning a scenic road trip through New England. In Haverhill, Massachusetts, Hertz Car Rental on Main Street has emerged as a standout option, consistently receiving high praise from local customers for its exceptional service and quality vehicles.
Hertz is a globally recognized leader in the car rental industry, known for its extensive network and diverse fleet. However, it's the individual branch experiences that truly define a local customer's perception. The Haverhill - Main Street location exemplifies a commitment to customer satisfaction, often going above and beyond to ensure a smooth and positive rental journey. This article will explore why this particular Hertz branch is becoming a preferred choice for many Massachusetts locals.
Hertz Car Rental - Haverhill - Main Street is strategically located at
1187 Main St, Haverhill, MA 01830, USA
. This prominent address places it on a major thoroughfare in Haverhill, making it easily accessible for residents within the city and from surrounding communities. Haverhill's position in the Merrimack Valley, close to the New Hampshire border, means this branch serves a broad geographical area, including towns like Lawrence, Methuen, Andover, and even southern New Hampshire.The Main Street location offers excellent connectivity to key regional routes. Renters can quickly access Interstate 495, a major circumferential highway around Boston, as well as Interstate 93, which provides a direct link to Boston to the south and New Hampshire to the north. This accessibility ensures that picking up or dropping off a rental vehicle is convenient, minimizing travel time and making it an ideal starting point for various journeys, whether for daily commutes, business trips, or leisurely explorations of Massachusetts' diverse landscapes.
Hertz is renowned for its comprehensive range of services, and the Haverhill - Main Street location maintains these high standards, offering a variety of options to suit diverse customer needs:
- Extensive Vehicle Fleet: Customers have access to a wide array of vehicle classes. This typically includes fuel-efficient economy and compact cars (like a Ford Focus), comfortable mid-size and full-size sedans (such as a Chevrolet Malibu or Volkswagen Jetta), various sizes of SUVs (e.g., Nissan Rogue or Nissan Pathfinder) for family trips or extra cargo, and larger passenger vans (like a Ford Transit 12 psgr) for group travel. They also offer special vehicles like Electric Vehicles (EVs) and potentially manager's specials. This broad selection ensures that whether you need a car for a short errand or a spacious vehicle for a long road trip, Hertz has a suitable option.
- Flexible Rental Periods: Rentals are available for daily, weekend, weekly, or monthly durations, providing flexibility for different lengths of need, from a quick single-day rental to an extended period while your personal vehicle is unavailable.
- Optional Add-ons and Protection: To enhance the rental experience and provide peace of mind, customers can typically opt for additional equipment like GPS navigation systems and child safety seats. Various protection plans, such as Loss Damage Waiver (LDW) and Supplemental Liability Protection (SLP), are also usually available.
- AAA Member Benefits: For AAA members, Hertz often provides exclusive benefits, including discounts on base rates (up to 10% or 20%), free use of one child seat, free additional qualified AAA drivers, and reduced fees on GPS rentals.
- Online Reservations and Management: Hertz offers a robust online platform for easy booking, modification, and cancellation of reservations, streamlining the entire process.
- After-Hours Return: While pick-up must occur during business hours, after-hours return options are often available (with the renter remaining responsible for the vehicle until checked in during opening hours), providing added flexibility for late returns.
The Hertz Car Rental - Haverhill - Main Street location consistently stands out due to several key features, particularly highlighted in recent customer reviews:
- Outstanding Customer Service: Multiple reviews emphasize the exceptional service provided by the staff, even when faced with challenges. One customer shared, "Even though the car I originally selected wasn’t available, the young man at the front desk made sure I was taken taken care of. He was professional, kind, and went out of his way to accommodate me, even upgrading me to a nicer vehicle than I had planned to rent. Totally exceeded my expectations!" Another review praised, "The on-site manager in Haverhill couldn't have been nicer. Pick up and drop off were both effortless and she was warm and genuinely friendly both times, even in the middle of a physical move of the office to a location across the street." This demonstrates a strong commitment to making every customer feel valued.
- Efficient and Smooth Process: Despite being busy or short-staffed, the team at this location is noted for handling operations smoothly. A customer mentioned, "Despite being the only one working that morning, he handled everything smoothly and made sure every customer was helped with patience and care. It was truly a one-man show, and he went above and beyond." This efficiency translates to quicker pick-ups and drop-offs, a crucial factor for busy individuals.
- Quality and Condition of Vehicles: Renters consistently praise the condition of the vehicles. One reviewer stated, "The Jeep Compass I was given exceeded my expectations. It was in excellent condition, fully equipped and spotless." This commitment to providing well-maintained and clean cars enhances the overall rental experience.
- Seamless Booking Integration: For those who book through third-party platforms like Expedia, the integration of documentation, communication, and payment information is noted as "seamlessly handled throughout."
- Local Pick-Up Service: While not explicitly mentioned for this specific branch, Hertz generally offers a "We'll Pick You Up" service from local residences or offices during business hours within a reasonable distance, further enhancing convenience for local renters whose personal vehicles are unavailable.
For inquiries, reservations, or any questions regarding their car rental services, you can reach Hertz Car Rental - Haverhill - Main Street directly:
Phone:
(978) 469-8120
Mobile Phone:
+1 978-469-8120
Address:
1187 Main St, Haverhill, MA 01830, USA
For residents across Massachusetts, especially those in the Merrimack Valley region, Hertz Car Rental - Haverhill - Main Street stands out as an exceptional choice for all their car rental needs. Its strategic location on Main Street provides easy access from various local communities and major highways, making it a convenient hub for picking up and returning vehicles.
The most compelling reason for locals to choose this Hertz branch is the consistent and overwhelmingly positive feedback regarding its customer service. In an industry where wait times and impersonal interactions can often be a concern, the Haverhill team—including instances of "one-man show" excellence and a genuinely friendly manager—has repeatedly demonstrated a commitment to going "above and beyond" for their customers. This dedication translates into efficient service, professional accommodation even when initial plans change, and a pleasant experience from start to finish.
Furthermore, the reliable quality of their vehicles, often described as "excellent condition" and "spotless," ensures that locals receive a dependable and comfortable ride, whether for a quick errand, a family vacation, or a crucial business trip. The combination of a convenient location, a diverse and well-maintained fleet, and a truly customer-centric approach makes Hertz Car Rental - Haverhill - Main Street an ideal partner for all of Massachusetts' diverse transportation demands. For a stress-free and satisfying rental experience, this branch comes highly recommended by its local clientele.
Hertz Car Rental - Haverhill - Main Street Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Haverhill - Main Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - Haverhill - Main Street Location
Hertz Car Rental - Haverhill - Main Street
1187 Main St, Haverhill, MA 01830, USA
Hertz Car Rental - Haverhill - Main Street Reviews
chargescallcredit cardmoneymanagementnumberpeopletollszeroaccountability
★ 5★ 4★ 3★ 2★ 1I had a great experience renting from Hertz—specifically at the Haverhill Main St location. I know there are some negative reviews online, but honestly, that was not my experience at all. Quiet the opposite actually.Even though the car I originally selected wasn’t available, the young man at the front desk made sure I was taken care of. He was professional, kind, and went out of his way to accommodate me, even upgrading me to a nicer vehicle than I had planned to rent. Totally exceeded my expectations!I rented on a Saturday, and it was a bit busy. But despite being the only one working that morning, he handled everything smoothly and made sure every customer was helped with patience and care. It was truly a one-man show, and he went above and beyond. (I really wish I remembered his name—he deserves recognition! 😔)Thank you, Hertz, for the great service. I’ll definitely be renting from you again!
May 20, 2025 · Deborah MaisonetCompletely satisfied with my rental experience. I wasn't expecting much from a satellite office WAY outside a major city but the on-site manager in Haverhill couldn't have been nicer. Pick up and drop off were both effortless and she was warm and genuinely friendly both times, even in the middle of a physical move of the office to a location across the street. The Jeep Compass I was given exceeded my expectations. It was in excellent condition, fully equipped and spotless. I booked this rental on Expedia and, again, all documentation, communication and payment information was seamlessly handled throughout.
Jul 03, 2025 · Ron HDon't rent with Hertz.... You pre-pay for your car, to make it easier on everyone, then you return your car 2 days earlier, bc your trip ended due to unforseen circumstances, the front desk tells you that you will get those 2 day refunded, only to see a 2 day extra LATE fee charge on your bill PLUS $25 EXTRA in taxes... and then trying to get a live agent on the phone is HORRIFIC. They also refunded me $25 too little. I am not even going to call them back, because it will be futile.I will not rent with Hertz again. And it is not because of the one staff member in Haverhill, who clearly does his best! Because the front desk guy is AWESOME, you can see he does his best for everyone, and simply needs more help. I feel bad for him because clearly he delivers great service, but simply needs more help. It is so unfair when a business gets sold and the new owner refuses to hire extra staff to support his employees to save money. Not okay.
Apr 29, 2025 · Esther GraceCan’t explain how disappointed I am for this location. Held on hold and spoke to their customer support for over 30 mins prior explaining to them we are running late due to weather and traffic. They promised there was a 10 minute grace period at pickup. Zero customer service and support here. I was traveling across the country, got a ride from family to make it to this location only 2 mins after 12 on Saturday. Doors were locked and management was disgustingly rude. I’ve been a member for 10 years, I’m no longer going to do business with a company that doesn’t care for its customers.
Jun 07, 2025 · Rahman AhadI rented a car for a week and opted out of the toll ezpass, because I always set my GPS to avoid tolls. I followed my no-toll GPS, and yet after turning the car back in, they are claiming I DID use toll roads and charged me an astronomical $75 as if I paid the toll ezpass for EVERYDAY of my rental. Will never rent here again, beware. Guess stealing is the only way they can pad their wallets.
May 11, 2025 · Courtney Neuenschwander
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