Hertz Car Rental - Highland - Indianapolis Boulevard

- 8820 Indianapolis Blvd, Highland, IN 46322

For residents across Indiana, particularly those in the dynamic Northwest region, access to a reliable and efficient car rental service is a common need. Whether it's for planned travel, a sudden business trip, or an unexpected vehicle replacement, finding a local branch that can quickly accommodate your requirements is invaluable. Hertz Car Rental, located at 8820 Indianapolis Blvd in Highland, IN, presents itself as an option for these diverse needs. This article will provide an engaging and factual overview of this specific Hertz location, detailing its services, accessibility, and highlights, while also incorporating factual customer experiences to offer a comprehensive perspective for local users in Indiana.

The Hertz Car Rental branch is conveniently situated at 8820 Indianapolis Blvd, Highland, IN 46322, USA. Highland is a key town within Lake County, Indiana, strategically positioned in the densely populated Northwest Indiana area. Indianapolis Boulevard (also known as US-41) is a major north-south arterial route, ensuring excellent connectivity throughout the region.

The accessibility of this location is a significant advantage for Indiana residents. Its presence on Indianapolis Boulevard means straightforward access for individuals from neighboring communities such as Munster, Griffith, Hammond, Gary, and Merrillville. The commercial nature of Indianapolis Boulevard typically provides easy navigation and readily available parking when picking up or dropping off a vehicle. For those traveling from wider parts of Indiana, the branch's proximity to major interstate highways in Northwest Indiana allows for seamless connections, reducing overall travel time. This makes it an accessible option for both short-term local rentals and longer journeys originating from the Hoosier State. The "HLE" designation, often indicating a "Home Location Edition," suggests it's specifically set up to serve local community needs, rather than primarily airport traffic.

Hertz is a globally recognized leader in car rentals, offering a comprehensive suite of services designed to meet a wide array of customer demands. The Highland - Indianapolis Boulevard branch, as part of this extensive network, typically provides:

• Diverse Vehicle Fleet: Customers can generally choose from a broad selection of vehicles to suit various budgets and travel requirements. This includes fuel-efficient economy and compact cars (e.g., Nissan Versa, Toyota Corolla) for daily commutes, mid-size and full-size sedans (e.g., Chevrolet Malibu) for comfort, a variety of SUVs (e.g., Jeep Compass, Chevrolet Equinox, Toyota RAV4, or larger models like the Chevrolet Tahoe) for families or those needing more cargo space, minivans (e.g., Chrysler Pacifica) for larger groups, and sometimes specialty vehicles like pickup trucks.
• Flexible Rental Durations: Hertz offers daily, weekly, and monthly rental periods, providing flexibility for everything from short excursions to extended needs, such as during vehicle repairs.
• Standard Insurance and Protection Options: Various protection plans, including Loss Damage Waiver (LDW), are available to reduce or waive financial responsibility for damage to the rental vehicle. Additional options like Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are also typically offered. Renters should always review these thoroughly.
• Additional Equipment: Supplementary items such as GPS navigation systems and child safety seats (infant, toddler, booster) are usually available for rent to enhance the travel experience.
• Hertz Gold Plus Rewards Program: This loyalty program allows members to earn points on rentals, enjoy expedited service, and sometimes select their vehicle from a designated area at participating locations, improving the overall rental experience.
• Online Reservations and Mobile App: Convenient booking and management of reservations are available through the Hertz website and their user-friendly mobile application, which also offers access to 24/7 roadside assistance.
• After-Hours Drop-off: This location generally allows for after-hours returns. Customers can typically park the car, lock the doors, and place keys in a designated drop box, though the customer remains responsible for the vehicle until it's officially checked in during business hours.

Customer experiences at the Hertz Highland - Indianapolis Boulevard branch offer a mixed but insightful picture of its operations:

• Ability to Accommodate Urgent Needs: One significant highlight is the branch's capacity to assist customers in urgent situations. A reviewer noted they "called at 4pm on a Thursday after a different place did us wrong" and the staff "had a Tahoe for and took us right before they where closing." This demonstrates a willingness to go the extra mile for customer accommodation and efficient, last-minute service.
• Helpful and Polite Staff (in some instances): The "lady on the phone was very helpful and polite," which speaks to the potential for excellent customer service and a positive initial interaction. This level of support can be crucial when a customer is under stress.
• Vehicle Availability: The mention of having a specific vehicle like a "Tahoe" available suggests a varied fleet capable of meeting different customer demands, including larger vehicle needs.

However, some customer feedback also points to significant concerns that potential renters should be aware of:

• Inconsistent Customer Service: While one review praises helpfulness, another expresses extreme dissatisfaction, stating "The customer service is not professional" and rating it "-5 stars." This suggests a notable inconsistency in service quality.
• Pre-assigned Vehicles & Limited Choice: A customer noted being "assigned you a vehicle before you even get there to choose from," which may limit the "Gold Choice" benefit often advertised by Hertz where members can select their own car.
• Serious Issues with After-Hours Returns and Accountability: A critical concern involved a firearm being left in a vehicle during an overnight return, leading to police involvement without prior contact from Hertz staff. This highlights a severe breakdown in security protocols and customer communication during and after after-hours drop-offs. The customer's inability to reach the office and the discrepancies in contract closing times further compounded the issue.
• Managerial Response to Issues: The review detailing the firearm incident indicates a perceived lack of apology or accountability from the "Mokena manager" (likely referring to the regional management or the manager of this specific branch due to its proximity and shared contact info with a Dollar HLE at the same address). This is a significant point of concern for problem resolution.

To contact Hertz Car Rental at their Highland - Indianapolis Boulevard location, you can use the following details:

• Address: 8820 Indianapolis Blvd, Highland, IN 46322, USA
• Phone: (219) 202-4805
• Mobile Phone: +1 219-202-4805

Given the varied customer experiences, it is highly recommended that potential renters call ahead to confirm specific policies, especially regarding after-hours returns, vehicle selection, and to ensure full clarity on all terms and conditions before finalizing a rental. If concerns arise, clear and persistent communication is advised.

For residents across Indiana, particularly in the Northwest Indiana region, Hertz Car Rental on Indianapolis Boulevard in Highland offers a conveniently located option for car rental needs. Its accessibility on a major thoroughfare makes it a practical choice for locals seeking a vehicle without the added complexities or travel time associated with airport locations. The ability to accommodate urgent, last-minute rentals and the availability of larger vehicles like SUVs are definite advantages for the local community.

However, potential renters should approach this location with an informed perspective. While positive experiences highlight efficiency and helpful staff, the serious issues raised by one customer regarding after-hours drop-off protocols, communication breakdowns, and perceived lack of accountability regarding sensitive items underscore the importance of personal vigilance. For Indiana locals choosing this Hertz branch, it is paramount to conduct thorough vehicle inspections at pick-up, meticulously document the vehicle's condition, clearly understand all terms of the rental agreement (especially for early or after-hours returns), and be proactive in communicating any issues. While this location can provide the vehicles and convenience needed, an informed and cautious approach will help ensure a smoother and more secure rental experience for residents of the Hoosier State.

Hertz Car Rental - Highland - Indianapolis Boulevard

8820 Indianapolis Blvd, Highland, IN 46322, USA