Hertz Car Rental - Hillsboro - Hillsboro Airport (HIO) Photos










Hertz Car Rental - Hillsboro - Hillsboro Airport (HIO) Introduce
For residents and visitors navigating the thriving tech corridor of Hillsboro and the wider, breathtaking landscapes of Oregon, reliable transportation is often a key ingredient for successful trips. Whether it's for daily commutes within the Silicon Forest, embarking on a family vacation to the Oregon Coast, or conducting business meetings throughout the Willamette Valley, access to a dependable car rental service is invaluable. In Hillsboro, Hertz Car Rental, specifically at its Hillsboro Airport (HIO) location, stands as a prominent option for those seeking quality temporary vehicle solutions. This guide aims to provide a clear, engaging, and informative overview of what Hertz at HIO offers, from the perspective of local Oregon users.
Hertz is a globally recognized leader in the car rental industry, renowned for its extensive fleet, widespread locations, and commitment to customer service. Their presence at Hillsboro Airport (HIO) means that locals have access to a broad selection of vehicles, backed by the robust infrastructure and reliability of a major international brand. Understanding the nuances of this specific location, including its precise address, the types of vehicles available, customer programs, and important considerations like operating hours and real customer experiences, can help Oregonians make a well-informed decision for their next rental.
Choosing the right car rental company is more than just securing a vehicle; it's about ensuring a smooth, efficient, and reliable experience that aligns with your travel needs. This article will delve into the specifics of the Hertz Car Rental location at Hillsboro Airport, highlighting its benefits and addressing points that prospective renters should consider for a positive experience in our beautiful state.
Hertz Car Rental at Hillsboro Airport (HIO) is conveniently situated directly at the general aviation airport, offering prime accessibility for both air travelers and local residents in Hillsboro and surrounding communities. Their physical address is:
3355 NE Cornell Rd, Hillsboro, OR 97124, USA
This location places the Hertz branch right at Hillsboro Airport, providing immediate access for those arriving via private or charter flights. For Oregonians living or working in Hillsboro, Beaverton, or other parts of Washington County, this branch offers a highly convenient alternative to traveling to Portland International Airport (PDX) for car rentals. This significantly reduces travel time and bypasses the often-larger crowds and complex logistics associated with major commercial airports.
Being located on NE Cornell Road, the branch is easily reachable from major local thoroughfares, facilitating straightforward navigation. Whether you're a local whose personal vehicle is undergoing maintenance, a business professional visiting the "Silicon Forest," or a family embarking on an Oregon road trip, the ease of access to this Hertz location at HIO ensures a practical and efficient start to your journey. Its airport setting also suggests reliable operating hours and a consistent fleet, catering effectively to both specific airport traffic and general local demand.
As a premier global car rental company, Hertz provides a comprehensive suite of services designed to meet a wide array of customer needs. The Hillsboro Airport (HIO) location, benefiting from Hertz's extensive network, typically offers the following:
- Diverse Vehicle Fleet: Hertz maintains a broad selection of vehicle classes to suit various travel requirements. This includes popular options like fuel-efficient economy cars (e.g., Chevrolet Spark) and compact cars (e.g., Ford Focus), ideal for local commutes or solo travel. Customers can also find comfortable mid-size and full-size sedans (e.g., Chevrolet Malibu, Nissan Altima, Toyota Camry, Kia K5). For families or those needing more space, a range of SUVs (e.g., GMC Terrain, Ford Edge, Nissan Rogue, Chevrolet Equinox) and minivans are available. Hertz also offers specialty collections such as the Green Traveler Collection (including EVs), Prestige Collection (luxury vehicles), and Adrenaline Collection (performance cars), though specific models and availability can vary by location and demand.
- Flexible Rental Durations: Customers can generally rent vehicles for short periods (daily, weekend) or for extended durations (weekly, monthly). This flexibility caters to various needs, from quick trips to prolonged rentals during vehicle repairs or longer-term projects.
- Insurance and Protection Options: Hertz provides various optional protection products, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC). While optional, it's highly recommended that renters review their personal auto insurance policies and credit card benefits, as these may already provide some level of coverage for rental vehicles. Understanding these options upfront is crucial for managing overall rental costs.
- Optional Equipment and Add-ons: For enhanced convenience and safety during your Oregon travels, customers can often add extras. These may include GPS navigation systems, child safety seats (infant, child, and booster seats), and potentially premium emergency roadside service packages for additional peace of mind.
- Fueling Options: Customers typically have choices regarding fuel, such as prepaying for a full tank, having Hertz refuel the vehicle upon return, or returning the vehicle with a full tank themselves to avoid additional fees.
- Hertz Gold Plus Rewards Program: This free loyalty program allows members to skip the counter, choose their car from specific zones (at participating locations), and earn points towards free rental days and upgrades. This program is a significant convenience for frequent renters.
- One-Way Rentals: With Hertz's extensive network, one-way rentals are generally available, allowing you to pick up a car in Hillsboro and drop it off at another Hertz location, convenient for multi-city travel within Oregon or beyond.
Hertz Car Rental at Hillsboro Airport (HIO) leverages the brand's global reputation, offering several key features and highlights, along with important insights from customer experiences:
- Airport Location and Convenience: The prime highlight is its location directly at Hillsboro Airport. This offers unparalleled convenience for private and business aviators, as well as local residents seeking an efficient pick-up and drop-off process without the hustle and bustle of larger commercial airports.
- Exceptional Customer Service (as reported by some): One prominent customer review specifically highlights "Ruby" for providing an "outstanding experience," being "incredibly helpful, professional, and welcoming." This suggests that, despite being a large corporation, individual staff members at this location can deliver highly personalized and positive service, ensuring a "smooth and stress-free" rental process.
- Well-Maintained Fleet: The positive customer feedback also noted that "The car was in great condition," reinforcing Hertz's general commitment to a "young fleet" and vehicle maintenance, which is crucial for reliability during any trip through Oregon.
- Global Brand Reliability and Resources: As a leading global brand, Hertz provides a consistent level of service, a reliable booking system, and access to a broad range of vehicles and support services (like 24/7 roadside assistance). This offers peace of mind for renters.
- Mixed Customer Experiences: It's important for prospective renters to be aware that while some experiences are outstanding, other customer reviews indicate frustrations. Issues cited include "no additional cost if car was available/ready" but then being quoted an "extra $90 for early pick up," and problems with staff availability ("no rep is found nor answering provided phone number") leading to "Half an hour past our designated pick up time and still no rep or rental in hands." This suggests that while excellent service is possible, it's vital for customers to confirm all details, costs, and availability directly and clearly, and to be prepared for potential variations in service consistency.
- Operating Hours: The Hillsboro HIO location typically operates Monday-Friday from 9:00 AM - 6:00 PM and Saturday from 9:00 AM - 12:00 PM, and is closed on Sundays. These hours are crucial for planning pick-ups and returns.
For those in Oregon looking to contact the Hertz Car Rental branch at Hillsboro Airport (HIO) for inquiries, reservations, or assistance, here is their contact information:
Address: 3355 NE Cornell Rd, Hillsboro, OR 97124, USA
Phone: (503) 846-1330
Mobile Phone: +1 503-846-1330
It is highly advisable for prospective renters to call the branch directly to confirm vehicle availability, clarify rental terms, inquire about specific vehicle types or current promotions, and confirm pick-up/drop-off procedures, especially if arriving or departing outside standard business hours, or if you have specific timing needs. This proactive communication can help mitigate potential issues and ensure a smoother rental experience, particularly given some of the varied customer feedback.
For residents of Hillsboro and the broader Oregon community, Hertz Car Rental at Hillsboro Airport (HIO) presents a highly suitable option for a wide array of transportation needs. Its strategic location directly at a regional airport offers exceptional convenience, particularly for those in the Silicon Forest area and surrounding Washington County. This local presence significantly reduces the time and effort required to pick up and return a rental vehicle compared to traveling to larger, often more congested, airports like PDX.
The key advantages for Oregonians include access to Hertz's diverse and generally well-maintained fleet, ensuring that whether you need an economical car for daily use, a spacious SUV for a family adventure across our beautiful state, or a comfortable sedan for business travel, a suitable vehicle is likely available. While some customer experiences highlight the importance of clear communication and vigilance regarding rental terms, the potential for outstanding service, as exemplified by positive testimonials, suggests that this branch can deliver a very positive experience. The backing of a global brand also provides a layer of reliability and access to loyalty programs for frequent renters. Ultimately, for those in Oregon seeking a convenient, diverse, and often reliable car rental solution directly within the Hillsboro area, Hertz at HIO remains a strong contender for facilitating local commutes, regional explorations, and seamless business travel.
Hertz Car Rental - Hillsboro - Hillsboro Airport (HIO) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Hillsboro - Hillsboro Airport (HIO) Location
Hertz Car Rental - Hillsboro - Hillsboro Airport (HIO)
3355 NE Cornell Rd, Hillsboro, OR 97124, USA
Hertz Car Rental - Hillsboro - Hillsboro Airport (HIO) Reviews
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★ 5★ 4★ 3★ 2★ 1I had an outstanding experience at the Hillsboro Hertz car rental, and a big part of that was thanks to Ruby! From start to finish, Ruby was incredibly helpful, professional, and welcoming. She went above and beyond to ensure the rental process was smooth and stress-free. Her friendly attitude and attention to detail truly stood out. The car was in great condition, and everything was handled efficiently. I’ll definitely be returning to this location and recommending it to others. Thank you, Ruby, for being awesome and making this such a positive experience!
Jan 16, 2025 · Bojja BhagathNo intentions of using them again before but only option on this second go around.We saw there was no additional cost if car was available/ready (couldn’t verify over the phone since they never answered) but apparently although the car was said to be ready - not the case with this location quoting an extra $90 for early pick up. The most frustrating part was we come back at original scheduled pick up and no rep is found nor answering provided phone number. Half an hour past our designated pick up time and still no rep or rental in hands..I hope this place shuts down and National takes their place. Hertz is the worst!
Mar 26, 2025 · Kealani MahinaThe receptionist gave me a very poor-condition car. Firstly, the key was damaged and hard to use. The car was not clean, with trash under the driver's and passenger's seats. I took photos and asked her to change the car, but she claimed there were no available cars. She even called the cleaning staff to verify, but the man denied any negligence (who would admit it?). Her behavior made me feel like I was lying. Originally, I planned to rent the car for four days, but I changed it to just one day for this lousy car. And still had to pay one day.
Jul 31, 2023 · Zen ChangEasy return process with a nice lady. Park your car in the parking lot next to Herz and then drop off the keys at the counter.We ended up leaving a GoPro in the car and the phone number was no help at all. We drove back and we were able to get back in the car.
Jul 20, 2022 · Bronson KurtzRude customer service...We booked a car on 8th to 11th march through App. We used the drop box facility on Sunday to return the keys (as we normally did with other facilities of Hertz). However, this time they charged us for the entire 3 days. So, called the Hertz local facility to check the issue. Ms. Joyeuse Mugisha responded to our calls and told us that she got the keys only around 11: 30 AM on Monday and not when she opened the facility. We told her that we returned the keys on Sunday and requested for a check the CCTV for time verification, she said she would fix it. We believed her and expected our account to show a corrected receipt soon. We then proceeded to book another car for the next weekend. We reached the Hertz facility and enquired about the issue, and Ms. Joyeuse initially insisted that she got the keys only by 11:30 AM Monday. But when we showed the photo with the timestamp of dial when we returned the car she kept flip-flopping with no intent to fix the issue. Finally, we got fed up and we said we would call customer care and deal with it ourselves. We then proceeded to ask for the current booking and Ms. Joyeuse said the booking got cancelled (which was already confirmed via email with details of the car). She said she called us twice (which she never did) before canceling. It was marked “voided” in pencil not printed. She said that there was some overbooking and the car allotted to us was reallotted to someone else. We relied on the rental booking a lot for our weekend plans and such a reversal left us helpless at that moment. This last-minute letdown from Hertz hurt our trust in Hertz. The final nail in the coffin was when we were returning from Hertz empty-handed, seeing the car allotted to us sitting idle in the lot with many other cars. It seems like you don’t want our service. If so, we like to hear that in person rather than giving absurd lies.PS: Many thanks to the Hertz customer care agent who promptly responded to fix our dropbox issue and also ensured that the second booking got canceled.
Nov 03, 2024 · Rajasree Bharathan Radhamma
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