Hertz Car Rental - Houston - Northwest Freeway-santa Ana Hle Photos










Hertz Car Rental - Houston - Northwest Freeway-santa Ana Hle Introduce
When navigating the expansive urban sprawl and essential business districts of Houston, Texas, having dependable transportation is not a luxury—it's a necessity. Hertz Car Rental - Houston - Northwest Freeway-santa Ana Hle stands as a convenient and accessible option for local users, commuters, and visitors in the Northwest Houston area. Located squarely in the 77092 zip code, this agency, a recognized global name in vehicle rentals, offers a range of vehicles to meet diverse travel needs, from everyday city driving to specialized commercial or large-group transport.
As a dedicated Car rental agency, this location provides the fundamental service of getting you on the road with a wide variety of car classes, including economy, mid-size sedans like the Mazda 3 or Volkswagen Jetta, full-size cars, and a selection of SUVs. Beyond the standard fleet, a notable offering is the availability of specific commercial vehicles, such as Cargo Van Rentals, catering directly to the needs of local businesses, individuals moving property, or those handling large deliveries in and around the greater Houston area. This versatility makes the 5502 W 34th St location a practical hub for both personal and professional vehicle requirements.
For the Texas community, convenience is a key factor, and this Hertz branch offers essential features that streamline the rental process. They support multiple payment options, accepting both major Credit cards and Debit cards, a flexibility that is highly valued by many customers. Additionally, the location is proud to offer special incentives, such as Active military discounts, recognizing and supporting the members of the U.S. Armed Forces community in Texas. While some customer feedback suggests a need for improvement in vehicle availability and cleanliness, the agency is committed to providing essential onsite services and remains a recognizable and accessible rental choice in the area.
This overview should serve as a factual introduction to the location, highlighting its services and operational information before diving into the specifics of accessibility, offerings, and value proposition for the Houston renter.
The Hertz Car Rental branch is situated at a strategic address in the Northwest part of Houston, making it easily reachable for residents and businesses within the 77092 area and surrounding neighborhoods. Its position near the Northwest Freeway (US-290) offers quick access to major highways, facilitating travel across the Houston metropolitan area and beyond into the rest of Texas.
The exact location details are:
- Address: 5502 W 34th St, Houston, TX 77092, USA
The primary service model is based on Onsite services, meaning that all reservation processing, vehicle pickup, and drop-off are handled directly at the 34th Street location. While the location may, at times, operate within or adjacent to a related facility, its purpose as a full-service car rental agency is to provide a local, physical point of contact for vehicle rentals in Northwest Houston.
Hertz Car Rental on W 34th Street offers a comprehensive range of rental solutions, going beyond basic passenger vehicles to serve commercial and special needs of the local Texas community.
The core services provided by this car rental agency include:
- Standard Passenger Vehicle Rental: Offering a full fleet of car classes including Economy, Compact, Mid-size, Full-size, and Luxury Sedans for daily, weekly, or long-term personal or business travel.
- SUV and Minivan Rental: Providing spacious utility vehicles like SUVs (e.g., Chevrolet Equinox, Nissan Rogue) and Minivans for family trips, large groups, or extensive cargo needs across Texas.
- Cargo Van Rental: A specialized offering that provides commercial-grade cargo vans, an essential service for local businesses, moving needs, or large-item transport within Houston and beyond.
- Flexible Payment Options: Accepting multiple forms of payment, specifically major Credit cards and Debit cards, providing essential financial flexibility for the Texas consumer.
- Vehicle Booking and Reservation: Facilitating both online and phone reservations to secure vehicles in advance, a critical service especially for popular car types or specialty vehicles like cargo vans.
- Onsite Services: All rental, return, and necessary paperwork processes are handled directly at the 5502 W 34th St physical location for customer convenience.
This Hertz location distinguishes itself through specific features and customer benefits that appeal directly to the local Texas market, focusing on affordability, accessibility, and convenience.
The key features and highlights that enhance the customer experience are:
- Active Military Discounts: A significant highlight is the provision of special discounts for Active military personnel, an appreciated benefit for the large military community stationed across Texas and those traveling through Houston.
- Debit Card Acceptance: The agency accepts both Credit cards and Debit cards, making their services accessible to a wider range of customers who may prefer to use a debit card for transactions or may not possess a credit card.
- Wheelchair Accessible Parking: Ensuring accessibility for all patrons with a dedicated Wheelchair accessible parking lot at the facility.
- Specialized Cargo Fleet: The capacity to offer Cargo Van Rentals directly caters to niche market needs, such as moving supplies, equipment, or large purchases, a valuable resource in a sprawling city like Houston.
- Local Service Edition: As an HLE location, it is focused on serving the immediate community, often providing more personalized service than large airport branches, and acting as a convenient replacement vehicle option for insurance claims.
For local customers in Houston needing to secure a reservation, inquire about fleet availability, or confirm the details of their rental, direct communication with the Hertz - Northwest Freeway-santa Ana Hle branch is easily accomplished via phone.
- Location Address: 5502 W 34th St, Houston, TX 77092, USA
- Primary Phone: (713) 681-1123
- Mobile Phone: +1 713-681-1123
It is always recommended to call the location directly, especially before visiting, to confirm the availability of specific vehicle classes, like the Cargo Van Rental, or to discuss the requirements for utilizing an Active military discount or a Debit card for the transaction. Given the location's focus on onsite services, contacting them allows for the most efficient coordination of your rental needs.
Choosing the Hertz Car Rental location on W 34th Street is most worthwhile for the Texas user seeking a comprehensive, locally-focused rental experience with specific benefits. The key reasons to select this agency revolve around its commitment to flexibility and utility. The availability of Cargo Van Rentals, in addition to a wide range of cars and SUVs, makes this location a superior choice for both personal and light commercial purposes. This level of utility is not standard at all rental agencies, and it fills a necessary gap in the local market.
Furthermore, the agency's financial flexibility, accepting both Credit cards and Debit cards, significantly broadens who can access their services, providing a major convenience for customers across different financial situations. The recognition and support for military personnel through Active military discounts is another compelling reason for Texans to choose this reputable brand. While existing customer feedback suggests potential inconsistencies with vehicle readiness and availability, the established Hertz brand offers a reliable framework, and the presence of dedicated Onsite services means any issues can be addressed directly by the staff at the physical location. For those in the Northwest Houston area prioritizing local access, versatile vehicle options (especially cargo vans), and inclusive payment and discount policies, this Hertz branch remains a strong, practical choice.
Hertz Car Rental - Houston - Northwest Freeway-santa Ana Hle Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Houston - Northwest Freeway-santa Ana Hle Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Houston - Northwest Freeway-santa Ana Hle Location
Hertz Car Rental - Houston - Northwest Freeway-santa Ana Hle
5502 W 34th St, Houston, TX 77092, USA
Hertz Car Rental - Houston - Northwest Freeway-santa Ana Hle Reviews
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★ 5★ 4★ 3★ 2★ 1Horrible experience! I reserved a car at this location. I called to let them know I was running about 10 minutes late and to confirm this would not affect my rental car or anything. They stated it would not. When I arrived she told me some sinceI was late they gave my car away and I would have to upgrade or get an electric car (also an update). I was so upset. After paying more for an upgraded car, she hands me the keys the to a dirty vehicle and one that reeked of smoke. It looked like someone left a window open and a bird pooped in the car and no one bothered to clean it. If I can’t post the video I will. I went back in and told her and comes out smelled it and said it doesn’t smell like anything. My sister get in and smelled the same thing. I asked if she would notate the account anyway. Driving the car, it’s clear there was an accident or something happened because the back door vibrated and was soooo loud! The communication was horrible. I will not be renting from this location ever again.
Jul 06, 2025 · Vee GreggWe booked a car this morning and received a confirmation number showing it was available. After driving 12 minutes with my wife and child, we arrived and waited for a while. Then they told us they couldn’t give us a car because there was no availability. I saw about five or six other people in line, and they were being told that if someone returned a car, they might get one. It didn’t make any sense. Also, the place felt a bit creepy—it was set up inside a body shop.
Jun 19, 2025 · UA09 info🚫This Hertz location absolutely needs to be investigated—especially an employee named ANDREA (the first person sitting at the desk) . She is by far the most unprofessional rental agent I have ever encountered. She told me, verbatim, “you are a bum because you’re renting out a car.” Then she insulted my husband by saying he had no money because he used a secured credit card. That comment alone proves she doesn’t even understand how secured cards work—secured means you’re using your own money. Her ignorance and judgmental attitude are beyond unacceptable.To make matters worse, because we refused to let her bully us or abuse her position, Andrea actually called the police on us. All because we stood our ground and wouldn’t let her push her false authority over us. That is not how a professional representative of Hertz—or any company—should behave.It’s clear she thinks she has power over people, but that doesn’t work with customers who are open-minded and aware of their rights. Her behavior is not only insulting and unethical, it reflects a serious lack of training and accountability at this location.Corporate needs to take a very close look at Andrea and this entire branch. Based on how many bad reviews already mention employees at this location being rude and unprofessional, I am strongly considering legal options against their practices. At this point, it honestly looks like grounds for a class action lawsuit.For anyone thinking about renting here: stay away. Don’t waste your time, money, or energy dealing with this type of treatment.
Sep 29, 2025 · Maya⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️🚫Terrible experience at this Hertz location. When I picked up my rental, the driver’s seat already had burn marks and the car had a faint odor. I didn’t make it an issue because it wasn’t a big deal to me, and I even returned the vehicle cleaner than it was when I got it.But when I dropped it off, the lady who checked the car suddenly claimed it “smelled like smoke” and slapped me with a $500 smoking fee. Completely unfair and unethical—especially since the car already had burn marks before I ever touched it. Clearly, Hertz knew about the damage but still rented it out, setting the next customer (me) up to take the blame.Charging customers for pre-existing issues is wrong, and this location should be held accountable for practices like this. Save yourself the stress and go to literally any other rental company nearby. This place is a rip-off and not worth the headache
Sep 29, 2025 · Raybanze TherapperThe rental car was very dirty inside and smelled like wet dog. The interior of the windshield was so foggy it was obviously not cleaned for months. I literally had to go home and clean the windshield myself to be able to see properly and reduce glare. I ended up cleaning the dashboard and touch surfaces but the smell stayed unfortunately and sadly me and my family were stuck in a smelly car for over a week. The car drove ok and pick up and drop off was fine. I never expected such a low quality service from hertz. While the location next to Santa Ana Body Shop is convenient, there is a nearby enterprise and the shop can drop you off there to get a rental.
Aug 19, 2025 · Stefan Vachev
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