Hertz Car Rental - Houston - Westheimer Photos










Hertz Car Rental - Houston - Westheimer Introduce
Driving in Texas requires a vehicle that matches the state's expansive character, whether you're navigating the sprawling Houston metropolitan area or planning a long-haul road trip across the Southern plains. For many local Texans, finding a reliable neighborhood car rental agency that offers both convenience and a diverse fleet is crucial. The Hertz Car Rental location situated at 9099 Westheimer Rd in Houston, TX, aims to serve the needs of the West Houston community, providing everything from economical sedans for daily use to specialized vehicles for premium or commercial applications.
This Hertz branch is positioned to be a straightforward option for residents requiring temporary transportation due to car repairs, business travel, or leisure. Like all Hertz locations, it leverages the strength of a globally recognized brand, offering a wide array of vehicle categories and the assurance of established operational standards. The on-site services at this location mean a focused, local experience for West Houston customers, distinguishing it from the busy, often more stressful, environment of airport rental counters.
However, potential users should proceed with awareness, as recent customer feedback indicates significant operational challenges at this specific branch. Despite the convenience of its location and the advertised fleet range, multiple customer reviews highlight instances of confirmed, pre-paid reservations not being honored due to a lack of available vehicles. These reported experiences included lengthy wait times, stressful communication, being directed to other branches at the customer's expense, and ultimately receiving a lower-category vehicle than booked. Local users in Texas, where time and reliable scheduling are essential, should consider calling ahead to confirm availability, even with a confirmed reservation, to mitigate the risk of a similar disappointing experience.
The Hertz Car Rental branch is conveniently located at 9099 Westheimer Rd, placing it in a high-traffic, central area of West Houston. This location makes it easily accessible for residents across the Galleria, Westchase, and surrounding areas. Westheimer Road is a major thoroughfare, ensuring easy access to and from the rental office.
The location prioritizes accessibility for all customers, providing key physical accommodations:
- **Wheelchair Accessible Entrance:** The facility is structured to allow easy entry for individuals using wheelchairs or other mobility aids.
- **Wheelchair Accessible Parking Lot:** Designated, accessible parking spaces are available on-site for customer convenience.
For customers driving their own vehicle to the location, the availability of **On-site parking** is a practical benefit, allowing for safe temporary vehicle storage while the rental is in use. The "Onsite services" tag indicates that the full range of rental transactions—from check-out to check-in and vehicle management—is handled directly at this dedicated branch location.
As a dedicated car rental agency, the 9099 Westheimer Rd Hertz branch provides a diverse selection of mobility solutions beyond just standard passenger cars:
- **Standard Vehicle Rental:** Offering the usual fleet spectrum including economy, compact, mid-size, and full-size sedans, as well as SUVs and minivans, suitable for everyday commuting and family travel.
- **Luxury Car Offerings:** The agency lists specific availability for luxury vehicles, which often includes high-end models from the Prestige Collection. Texans looking to upgrade their ride for a special occasion, important business meeting, or simply a more comfortable journey can inquire about models that may include luxury sedans or premium SUVs.
- **Cargo Van Rental:** A specialized service for commercial clients, DIY movers, or individuals needing to transport goods. The availability of cargo vans provides a robust, utility-focused option often required for business operations or home projects in the Houston area.
- **Flexible Payment Methods:** To ensure a convenient transaction process, the agency accepts common forms of payment:
- Credit cards (Visa, MasterCard, American Express, etc.) are widely accepted for both deposit and final payment.
- Debit cards are also accepted, though customers using a debit card should always confirm the agency's specific local policies regarding age, credit checks, and required deposit hold amounts prior to booking.
- **Active Military Discounts:** Acknowledging the service of military members, this branch offers discounts to active military personnel. Customers should inquire directly for specific details on how to apply this discount to their reservation.
The key features of the Hertz - Westheimer location are centered around its fleet diversity and commitment to specific customer groups:
- **Premium Fleet Access:** The explicit offering of a luxury car segment and the capability for specialized rentals like the cargo van sets this location apart from agencies offering only a basic fleet. This allows Houston customers a wider range of options for specialized needs.
- **Active Military Discount Program:** The availability of this discount is a significant value-add for the military community in Texas, offering potential savings on their rental costs.
- **Central West Houston Location:** Being situated directly on Westheimer Road offers unparalleled convenience for the large residential and commercial communities surrounding the Galleria and Westchase districts.
- **Convenient On-site Operations:** The combination of on-site services, dedicated customer parking, and excellent physical accessibility (wheelchair accessible entrance and parking) ensures that the basic logistics of picking up and dropping off a rental are streamlined for a quick transaction.
- **Established Brand Network:** Renting from Hertz provides the reassurance of a large corporate structure, which offers global support and established reservation and membership programs like the Gold Plus Rewards system.
For the most accurate and up-to-date information regarding reservations, vehicle availability, and any necessary pre-rental requirements, especially given recent customer concerns, calling the branch directly is strongly advised.
- **Address:** 9099 Westheimer Rd, Houston, TX 77063, USA
- **Phone:** (713) 278-9249
- **Mobile Phone:** +1 713-278-9249
The business typically operates during standard weekday hours and shorter hours on Saturday, with Sundays often being closed. Contacting them for hours of operation, especially for returns, is a best practice.
The Hertz Car Rental at 9099 Westheimer Rd is a strong contender for local Texans who have specific vehicle needs that go beyond the standard rental car. If you require a luxury vehicle for a high-profile event, or specifically need a cargo van for a job or move, this location is worth considering due to its confirmed fleet diversity. The availability of the active military discount also provides a tangible benefit for members of the armed forces and veterans in the Houston area.
However, the decision to choose this branch must be made with a cautious approach. The severity and consistency of customer complaints regarding pre-booked vehicle availability and the resulting poor customer service—including being stranded and incurring additional costs—highlight a potential operational inconsistency that local Texans dependably need to avoid. Therefore, while the location’s features are attractive, the most significant reason to choose this branch would be for the specialized vehicle categories *after* verifying the vehicle's physical presence on the lot immediately before the scheduled pick-up time. For customers who prioritize guaranteed vehicle class and swift, no-fuss service, especially on a tight schedule, it is prudent to have a backup plan or consider other local providers, as suggested by the recent reviews. The core value of this branch lies in its fleet options, but its execution of guaranteed reservations has, unfortunately, been called into question by its own customer base in Texas.
Hertz Car Rental - Houston - Westheimer Luxury car
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Houston - Westheimer Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Parking
- On-site parking
Hertz Car Rental - Houston - Westheimer Location
Hertz Car Rental - Houston - Westheimer
9099 Westheimer Rd, Houston, TX 77063, USA
Hertz Car Rental - Houston - Westheimer Reviews
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★ 5★ 4★ 3★ 2★ 1Arrived at 8am on May 14th for my confirmed booking. Gentleman at the counter told me no cars available despite the fact that I had a booking. He made some calls. Was then told that I could go to another Hertz branch (at my own expense) and also that I’d have to pay a increased rate for a different car. I said this was completely unacceptable as I had already pre-paid for my Hertz rental and there was no way I was going to be stung because of Hertz not being able to fill its part of the bargain at this very branch. The customer service was totally inappropriate, as if the guy didn’t care. I was drip fed information, and only ever when I asked for updates. Otherwise I was just left there sitting and waiting, waiting, waiting. I waited around until a customer brought back a car and then after it was quickly cleaned, it was allocated to me. Needless to say it was not the car category that I had booked. Total time lost was 45 minutes, but also quite stressful as I had an appointment which I thought I was going to miss. Colleagues of mine rented from a different reputable rental company close by at the same time and had no issues. I wish I had followed them. I frequently rent with Hertz, all around the world, but never had an issue like this. I’m also a frequent visitor to Houston and there is no way I would rent from Hertz again at this branch.
May 17, 2025 · Niall DohenyHorrific experience. I'd give you guys negative stars if I could. I booked a car in advance and had paid money to do so, and walked 2 miles from my hotel only to be told they didn't have any cars. The person working the counter couldn't care less. I was told to try going to Bush airport on the hopes they might have a car. No one could even tell me if they even would have a car available there. I spend 30 minutes talking to the customer service line and spent nearly $100 to go to the Bush location which was even a worse nightmare. I had to call customer service myself again to switch the reservation because apparently their systems don't talk to each other.Because of all this, I lost 2.5 hours and missed a special dinner.Thanks for ruining my evening. I'll never book with Hertz again.I'll be fighting to get compensation for this as soon as I'm back from my trip.Worst car rental experience ever.
Sep 18, 2025 · Brilynne WhiteVery happy with the service. Very nice car, price, customer service… I want specially to thanks Shaid because he made the experience even better. Also when I returned they car they offer me a lift to my hotel. 11/10
Sep 05, 2025 · JuanFrancisco GarcíaI should’ve relied on the reviews and wouldn’t pick this store. When I picked up the car it wasn’t clean and the guy told me take it to car wash and we’ll pay you $10!When I dropped off the car, nobody was in the store and after waiting couple of minutes and looking for someone to get help, I found the guy at the back of building cleaning a car. I asked him please come and help me with dropping off the car and he said can you wait 2 minutes? I said I already waited and looked for you and he got mad at me and called me liar. He started talking to me rude and I just left before I got to argue. Terrible behavior from skinny mid aged man. Looks like the owner doesn’t care about the customers. Very disappointing.
Aug 13, 2025 · Saeed NikakhlaghiWe are traveling from out of town and made a reservation at another location. They called us to say they have no cars for us. I canceled that reservation and they instructed me to book from the Westheimer location. I did so and took an Uber to the Westheimer Road location , traveling over 30 minutes and upon arriving at the location was told they have no cars and they could not provide any suggestions or alternatives. The app should never have allowed this to happen if inventory was updated through their network.
Aug 21, 2025 · Carolyn Rogers
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