Hertz Car Rental - Jacksonville - Cassat Avenue

- 1107 Cassat Ave, Jacksonville, FL 32205

For residents of Florida, from the vibrant urban centers to the serene coastal communities, having access to reliable transportation is frequently a must, whether for daily commutes, weekend excursions, or when your personal vehicle is temporarily out of commission. Car rental services offer a flexible solution to these diverse needs. Hertz Car Rental is a globally recognized name in the industry, often associated with a wide selection of vehicles and various customer programs. This article focuses on the Hertz Car Rental location at 1107 Cassat Avenue in Jacksonville, Florida, providing local users with an overview of its services, accessibility, and important insights gleaned from recent customer experiences.

Hertz typically aims to provide a broad range of vehicle options to suit different preferences and budgets. From economical compact cars ideal for navigating Jacksonville's city streets to spacious SUVs perfect for a family trip to the beach or a road adventure across Florida, Hertz endeavors to cater to a variety of customer requirements. They are also known for their loyalty programs, such as Hertz Gold Plus Rewards, which are designed to streamline the rental process for frequent users, offering benefits like expedited pick-up and drop-off. This Cassat Avenue branch, like other neighborhood Hertz locations, serves a vital role for locals needing a rental for various reasons, including vehicle repairs, temporary business needs, or leisure travel.

The Hertz Car Rental branch at 1107 Cassat Ave, Jacksonville, FL 32205, USA, is situated in a practical and accessible area of Jacksonville. Cassat Avenue itself is a well-known thoroughfare that provides good connectivity to various parts of the city. This location, often referred to as a "neighborhood" branch, is designed to serve the local community efficiently.

Its placement allows for relatively easy access via public transport from downtown Jacksonville, as noted by a customer review, making it convenient for those who rely on city buses or other transit options to reach their rental car. For those driving their own vehicle to pick up a rental, ample parking is typically available at such locations. The branch generally operates during standard business hours, usually Monday to Friday from 8:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 12:00 PM, though it's always wise to confirm these hours directly. Its position makes it a viable choice for residents in the immediate vicinity and surrounding neighborhoods looking for a non-airport rental option, potentially offering different rates and vehicle availability compared to airport locations.

Hertz Car Rental, including its Cassat Avenue location, typically offers a comprehensive suite of services designed to meet diverse customer needs. While availability can vary, the general offerings include:

• Diverse Vehicle Fleet: Customers can typically choose from a wide range of car classes, including economy, compact, mid-size, full-size sedans, SUVs (like the Mazda 3 4-door or Chevrolet Malibu, which are popular at this location), minivans, and sometimes even small pickup trucks.
• Flexible Rental Durations: Options for daily, weekly, and monthly rentals are generally available, providing adaptability for short trips, extended visits, or temporary vehicle needs.
• Hertz Gold Plus Rewards Program: This loyalty program offers expedited service, allowing members to bypass the counter and proceed directly to their vehicle at many locations. It also includes opportunities to earn points for free rental days.
• Optional Protection Products: Various insurance and protection plans are offered, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Roadside Assistance. These can be added based on individual needs and existing insurance coverage.
• Additional Equipment: Availability of extras like GPS navigation systems, child safety seats, and other convenience items, which can be rented to enhance the travel experience.
• One-Way Rentals: The possibility of picking up a vehicle at this Jacksonville location and returning it to a different Hertz branch, offering flexibility for travel itineraries across Florida or beyond.

Customer experiences at the Hertz Car Rental on Cassat Avenue highlight specific considerations for Floridian users, particularly concerning booking practices and vehicle availability.

• Same-Day Rental Challenges: A significant point of concern is the issue with same-day rentals. Customers report booking online, receiving a confirmation, but then arriving at the location only to be told "they have no cars available" for same-day pick-up. This indicates a potential disconnect between online booking systems and real-time inventory at this specific branch, leading to wasted time and frustration for customers.
• Recommendation to Call Ahead: One reviewer, identifying as a local, suggested that "as a local I would’ve known to call ahead, especially as a same day rental." This implies that while the online booking system might show availability, a direct call to the branch is a crucial step for locals, especially for immediate needs, to confirm actual vehicle presence and avoid a wasted trip.
• Need for Improved Communication: The feedback points to a need for Hertz to implement a "better process in place to let people know you don’t have anything available instead of wasting the time making it all the way there." This is a key highlight for users who rely on the efficiency of online booking.
• Positive Resolution of Initial Issues: Despite a "negative start" regarding vehicle availability, one review mentions that "the two employees resolved it," suggesting that while issues may arise, staff at this location can sometimes find solutions.
• Accessibility for Non-US Locals: A unique highlight is the advice for non-US customers to "call up front prior to pick up" for local branches, emphasizing a potential need for direct communication beyond online bookings for certain customer segments.
• Easy Public Transport Access: The location is noted as being "easy to access by public transport from Downtown," which is a convenient feature for locals without personal vehicles or those preferring not to drive to the pick-up point.

For inquiries or to confirm vehicle availability, especially for same-day rentals, here is the contact information for Hertz Car Rental - Jacksonville - Cassat Avenue:

Address: 1107 Cassat Ave, Jacksonville, FL 32205, USA

Phone: (904) 388-0199

Mobile Phone: +1 904-388-0199

For locals in Florida, particularly in Jacksonville, the Hertz Car Rental location on Cassat Avenue offers a conveniently accessible option for their vehicle rental needs. Its "neighborhood" status means it's positioned to serve the community, and its accessibility via public transport from downtown is a definite plus. Hertz, as a brand, also offers a wide range of vehicles and loyalty programs that can benefit frequent renters.

However, it is crucial for Floridians to be aware of the recurring issue regarding vehicle availability, especially for same-day bookings made online. While the convenience of online booking is undeniable, the feedback strongly suggests that a direct phone call to this specific Cassat Avenue branch prior to heading out is a highly recommended, if not essential, step. This proactive measure can save valuable time and prevent frustration, ensuring that the vehicle you expect is actually available. For those planning their rentals in advance, booking ahead remains the best practice to secure preferred rates and car types. By being informed about these specific operational nuances, locals can better navigate the rental process at this Hertz location and potentially turn a challenging start into a resolved rental experience suitable for their needs.

Hertz Car Rental - Jacksonville - Cassat Avenue

1107 Cassat Ave, Jacksonville, FL 32205, USA