Hertz Car Rental - Knoxville Airport

- 2055 Alcoa Hwy, Alcoa, TN 37701

Planning your visit to East Tennessee, whether for business in Knoxville, a university event in Maryville, or a scenic drive through the Smoky Mountains? Securing reliable transportation is the first step toward a successful trip. Hertz Car Rental at Knoxville Airport (TYS) aims to be your trusted car rental agency, providing a convenient starting point right where you land. This location offers a range of vehicles and services designed to help you quickly transition from air travel to navigating the roads of Tennessee.

The importance of a seamless travel experience cannot be overstated, especially when you are arriving by air. An airport car rental counter is a key convenience for both visitors and returning Tennessee residents. The Hertz location, situated strategically at the McGhee Tyson Airport (TYS), is set up to handle the dynamic needs of airport traffic.

Choosing a national brand at a local airport offers the benefit of corporate-level standards and a global reservation system, paired with local availability. While customer experiences can vary, as evidenced by feedback noting issues like car cleanliness, vehicle availability, and service interaction—particularly for high-tier loyalty members—the agency strives to compete with other local and national rental options by offering competitive rates and specialized discounts, such as a great rate for one customer who typically uses a competing company. The experience of quick and helpful staff like 'Jessica and her Manager,' who went "above and beyond" to resolve an administrative issue, demonstrates a commitment to recovering service shortfalls when they occur. They even managed to beat a competitor’s rate, highlighting their focus on competitive pricing for travelers in the area.

However, potential customers should note the feedback regarding system limitations, which one customer suggested Hertz should "update computer system and get modern," after a system crash caused a temporary double charge that took almost a week to refund. Furthermore, Gold President’s Club members have reported significant service and vehicle condition disappointments, including long wait times, damage on pre-assigned vehicles, lack of cleanliness, and denied upgrades, even with prepaid reservations. These incidents suggest that prospective renters should verify all details, especially concerning loyalty benefits and vehicle condition, upon pickup.

For all customers, the agency is committed to ensuring a broad selection of vehicles is available, with data suggesting the Nissan Rogue is one of the most popular car types rented at this location, appealing to those looking for a comfortable small SUV for the varied terrain of the region. Other popular options include large sedans like the Chevrolet Malibu and even medium pickup trucks such as the Dodge Ram 1500, ensuring options for different passenger and cargo needs.

The operating hours for this location are designed to accommodate typical airport schedules. This Hertz agency is generally open from 8:00 AM to 11:00 PM Monday through Sunday, though exact hours can sometimes vary. It is always wise to confirm hours when booking, especially if your flight is delayed or arriving late. The in-terminal location ensures minimal fuss upon arrival, with the counter easily accessible to those walking from the baggage claim area.

The Knoxville Airport location is a licensee, which means its operations are run by a franchisee, which sometimes results in variations in service execution compared to corporate-owned locations, a potential factor in the mixed customer reviews. Nonetheless, it represents the global Hertz brand and its core offerings to the local community and visitors alike.

Location and Accessibility

This Hertz Car Rental branch is conveniently situated right at the Knoxville McGhee Tyson Airport (TYS). Its on-airport location is highly desirable for travelers, providing immediate access to your rental car upon arrival. The official address places it in Alcoa, Tennessee, a suburb that is an integral part of the Knoxville metropolitan area, making it a gateway to the entire East Tennessee region. The proximity to Alcoa Highway (US 129) offers quick routes north to Knoxville and south toward the Great Smoky Mountains National Park region.

The physical location is designed for maximum ease of use for all customers, with key accessibility features in place:

• Wheelchair accessible entrance: Ensures smooth entry and exit from the rental counter area.
• Wheelchair accessible parking lot: Designated spaces for easy access to and from the rental vehicles.

The agency is located in the terminal, meaning you can walk to the counter to complete your rental agreement and get directions to the vehicle lot. On-site parking is provided for vehicle returns and pickup, ensuring a streamlined process.

Services Offered

The Hertz Car Rental at Knoxville Airport provides a full range of car rental services necessary for a reliable transportation experience in Tennessee. These services are continually updated to meet modern traveler expectations.

• Full-service car rental agency operations, including on-site services for vehicle pickup and return.
• Reservation services, often with the option for advance booking to secure the best rates and vehicle types.
• A diverse fleet selection, typically including economy cars, sedans, SUVs (like the popular Nissan Rogue), minivans, and sometimes specialty vehicles.
• Loyalty programs, such as Hertz Gold Plus Rewards, which allow members to bypass the counter at many locations, although some customer feedback at this specific location suggests members should confirm their benefits are honored.
• Acceptance of various payment methods to ensure flexibility for customers.
• Optional add-ons, which may include GPS rentals, child or infant car seats, and various insurance/protection plans.

Features / Highlights

Several distinct features and policies make this Hertz location stand out to travelers, particularly those in specific groups or with particular needs.

• Active Military Discounts: The location offers an active military discount, a valuable feature for service members traveling for official business or leisure. These discounts are often available through corporate partnership programs.
• Convenient Airport Location: Being located directly at the McGhee Tyson Airport (TYS) terminal provides the utmost convenience, eliminating the need for shuttle transfers to off-site rental facilities.
• Broad Payment Options: The agency accepts major Credit Cards (Visa, MasterCard, American Express, Discover), Debit Cards, and NFC Mobile Payments (such as Apple Pay and Google Pay), offering transactional flexibility. However, please note that debit card use at airport locations often requires a ticketed return travel itinerary.
• Accessibility: The facility features a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot, accommodating travelers with mobility considerations.
• Competitive Pricing Focus: Reports of the location being able to "beat rate" and providing "a great rate" suggest a local focus on competitive pricing, which is excellent for value-conscious travelers.

Contact Information

For reservations, inquiries, or assistance related to your rental from the Knoxville Airport, you can use the following contact details:

Address: 2055 Alcoa Hwy, Alcoa, TN 37701, USA

Phone: (865) 342-3232

Mobile Phone: +1 865-342-3232

What is Worth Choosing

For Tennessee visitors and residents flying into Knoxville Airport, choosing Hertz at TYS is primarily worthwhile for the unparalleled convenience and the potential for competitive rates. The in-terminal location is a significant time-saver, allowing you to bypass external shuttles and get on the road quickly. For those with a military affiliation, the documented active military discounts offer an attractive financial benefit. Furthermore, the provision of accessibility features demonstrates an effort to serve all members of the community.

Travelers with Hertz Gold Plus Rewards status should still consider this location for the potential 'Skip the Counter' benefits, though they should be prepared to be proactive about confirming their pre-booked vehicle and expected loyalty upgrades, as a minority of high-tier members have reported service shortfalls in this area. New or occasional renters can appreciate the wide acceptance of payment options, including mobile payments. If the location is able to replicate the excellent, high-effort customer service mentioned by satisfied customers—such as the manager and agent Jessica who resolved a difficult booking issue—it represents a compelling choice for a smooth rental experience in East Tennessee.

By providing a variety of cars, including popular SUVs and sedans, and being immediately accessible upon arrival in Alcoa, Hertz Car Rental at Knoxville Airport positions itself as a strong and convenient option for anyone needing reliable, flexible transportation to explore Knoxville, the Great Smoky Mountains, and beyond.

Hertz Car Rental - Knoxville Airport

2055 Alcoa Hwy, Alcoa, TN 37701, USA