Hertz Car Rental - Las Vegas - The Palazzo Ihg Photos







Hertz Car Rental - Las Vegas - The Palazzo Ihg Introduce
For residents of Nevada, navigating the vibrant landscape of our state—from the bustling city life of Las Vegas to the serene beauty of its surrounding natural wonders—often necessitates reliable transportation. While owning a car is common, there are countless situations where a temporary vehicle becomes indispensable. Whether your personal car is undergoing maintenance, you're hosting out-of-town guests, or you’re simply planning an escape to explore new corners of the Silver State, a dependable car rental service is a key resource. Among the many options available, Hertz Car Rental, conveniently located within The Palazzo IHG on the iconic Las Vegas Strip, offers a well-known and accessible solution.
This article aims to provide a comprehensive, engaging, and informative overview of the Hertz Car Rental branch at 3325 S Las Vegas Blvd, Las Vegas, NV 89109, USA, tailored specifically for the perspective of a local Nevadan seeking a practical and efficient car rental experience.
Hertz Car Rental is a globally recognized leader in the car rental industry, renowned for its extensive fleet and commitment to customer service. The branch situated inside The Palazzo IHG Resort provides a premium rental experience right in the heart of the Las Vegas entertainment and hospitality district. While this location naturally serves a high volume of tourists, its strategic position and comprehensive service offerings make it equally valuable for local residents. Hertz aims to streamline the rental process, ensuring a smooth transition from reservation to vehicle pick-up and return, designed to get you on your way with minimal fuss.
The Hertz Car Rental counter at 3325 S Las Vegas Blvd is nestled within The Palazzo IHG Resort, one of the most prestigious properties on the central Las Vegas Strip. To locate it, customers typically find the counter situated right next to The Palazzo check-in area. Vehicles are generally parked in the resort's garage, often on the 10th floor, requiring some navigation within the large complex.
Despite the vastness of the resort, its location on the Strip ensures excellent accessibility for residents across the greater Las Vegas metropolitan area. Major roads and freeways, including I-15, provide direct routes to this central point from neighborhoods like Henderson, Summerlin, and North Las Vegas. This makes The Palazzo location an ideal pick-up spot for various local needs: whether you're commuting to a business meeting, picking up a car for a weekend trip to Lake Mead, or setting off on a longer adventure to Zion National Park. The convenience of an on-site hotel rental means you avoid extra shuttle rides, providing a more immediate and seamless start to your journey.
Hertz at The Palazzo offers a comprehensive range of car rental services designed to meet diverse transportation demands:
- Diverse Vehicle Fleet: Hertz maintains a wide array of vehicle classes, ensuring there's a perfect match for every need. This includes fuel-efficient economy and compact cars for quick errands or solo trips, comfortable sedans (standard, full-size, and luxury) for daily commutes or business travel, and spacious SUVs and minivans ideal for family outings, group travel, or hauling gear for outdoor activities. They also offer specialty vehicles such as convertibles for a scenic drive or part of their "Prestige Collection" for a more upscale experience.
- Flexible Rental Durations: Whether you require a vehicle for a few hours, a single day, a week, or an extended period of several weeks or even months, Hertz provides adaptable rental terms. This flexibility is particularly beneficial for locals whose vehicles are undergoing extended repairs or who have temporary assignments requiring a dedicated car.
- One-Way Rentals: The option to pick up a vehicle at The Palazzo and return it to a different Hertz location, either elsewhere in Nevada or in another state, offers significant convenience for various travel plans, including relocations or long-distance road trips across the country.
- Hertz Gold Plus Rewards®: This popular loyalty program provides numerous advantages for frequent renters. Members often enjoy expedited service, allowing them to bypass the rental counter at many locations, pre-assigned vehicles, and opportunities to earn points for free rental days and upgrades. This program adds substantial value for locals who rent cars regularly.
- Optional Add-ons: To customize the rental experience, Hertz offers various optional additions such as GPS navigation systems, child safety seats, SiriusXM satellite radio, and different protection plans. These can enhance comfort and peace of mind, especially for longer journeys or family travel.
- Corporate and Business Solutions: Hertz also provides tailored programs for businesses, catering to corporate travel needs and offering efficient transportation solutions for local companies.
Despite individual experiences varying, as highlighted by customer feedback, Hertz Car Rental at The Palazzo generally offers several key features that make it a notable option:
- Premier On-Site Location: Being integrated directly within a high-end resort like The Palazzo offers unparalleled convenience. It allows for immediate pick-up and drop-off without needing external shuttles, which can significantly save time and streamline your travel plans, especially beneficial for busy locals.
- Diverse and Modern Fleet: Hertz is known for maintaining a relatively new and well-kept fleet of vehicles. This translates to comfortable, reliable, and often fuel-efficient cars, ensuring a pleasant driving experience whether you're staying local or heading out of town.
- Potential for Excellent Customer Service: While some customer experiences may encounter challenges (as indicated by certain reviews), instances of exceptional service, like Ms. Cece quickly resolving profile mismatches and providing clear instructions, demonstrate the potential for highly positive interactions with dedicated staff. Early morning hours or less busy periods can often lead to a smoother process.
- Hertz Gold Plus Rewards Benefits: For Nevadans who rent cars frequently, the Gold Plus Rewards program can significantly enhance the value of each rental through loyalty perks, making it a cost-effective choice in the long run.
- Strong Brand Reputation: As a global leader, Hertz carries a strong brand reputation built on decades of service. This often implies consistent operational standards and a broad support network, which can provide reassurance to customers.
- Easy Car Retrieval and Return: Customers frequently note that once the initial counter process is complete, finding and returning the car in the resort garage is straightforward, with clear instructions provided by staff.
For direct inquiries or to make a reservation at the Hertz Car Rental location at The Palazzo IHG, please use the following contact details:
Address: 3325 S Las Vegas Blvd, Las Vegas, NV 89109, USA
Phone: (702) 607-2505
Mobile Phone: +1 702-607-2505
For residents of Nevada, Hertz Car Rental at The Palazzo IHG presents a highly suitable and often advantageous option for their diverse transportation needs. Its strategic location directly on the Las Vegas Strip offers unmatched accessibility from various parts of the metropolitan area, making it a convenient choice whether your car is undergoing repairs, you need an extra vehicle for a family event, or you're simply eager to explore the expansive landscapes beyond the city.
The wide array of vehicles, from economical cars for daily errands to luxury options for special occasions, ensures that there’s a car to fit every local’s specific requirement. While it's important to acknowledge that customer service experiences can occasionally vary, the presence of dedicated staff who strive to provide efficient service (as highlighted by positive reviews) and the comprehensive benefits of the Hertz Gold Plus Rewards program significantly enhance its appeal. Choosing Hertz at The Palazzo means opting for a blend of convenience, vehicle variety, and the backing of a reputable global brand, empowering Nevadans to easily navigate their lives and embrace the adventures that await across their vibrant state.
Hertz Car Rental - Las Vegas - The Palazzo Ihg Luxury car
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Las Vegas - The Palazzo Ihg Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Las Vegas - The Palazzo Ihg Location
Hertz Car Rental - Las Vegas - The Palazzo Ihg
3325 S Las Vegas Blvd, Las Vegas, NV 89109, USA
Hertz Car Rental - Las Vegas - The Palazzo Ihg Reviews
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★ 5★ 4★ 3★ 2★ 1I booked through the Chase travel portal and the details they sent over didn't match my profile. I had my confirmation email handy and Ms. Cece got me sorted and on my way quickly. She also wrote down a detailed explanation on how to retrieve and return the car. The counter is right next to Palazzo check-in, the car was clean and easy to find. Navigating the garage is a bit confusing as there is construction going on but that's the hotel not Hertz. Will rent from here again next time I'm in town!
May 23, 2025 · Viviana BernabeI have NEVER witnessed a less competent, less respectful employee than KEITH . He was rude and UNKIND to every passer by and every rental customer that came in contact with him.He literally tried NOT to rent cars so that he didn't have to do the paperwork. I was there for over an hour watching him not helping customers and being rude and condescending to EVERY person he came in contact with.One poor lady said, "Excuse me", I hate to bother you but do you know where I could get the WI FI code?"He pointed to the sign above him and said " This says HERTZ" do I look like the INFO center?"He also told me I was wasting my time calling the HERTZ 800 number.Normally, this kind of stuff rolls off of my back, but this wasn't a one-off for Keith!Keith was the worst representative that I have ever met in any industry!Please look, I usually only leave GOOD reviews, but I had to write about him.He left me with a BAD TASTE IN MY MOUTH FOR HERTZ!I hope they don't endorse this or at least manage this guy.Out of control.I watched him personally ruin at least 3 families day with out even one ounce of care or compassion as if he got a sense of power over it. One of the families had a bride with them, and he refused to literally and said I don't care what you are going to be late for!HERTZ YOU ARE BETTER THAN THIS
May 26, 2025 · Dee GrinnellI had a terrible experience at the Thrifty/Hertz rental counter at Palazzo on 3/13 at 9:13 am. When I approached the counter, before I even provided my reservation number or ID, the representative told me she didn’t have any cars available and was certain I didn’t have a reservation. After I gave her my reservation details, which I had booked a week earlier (through 3rd party Chase Travel ), she informed me that it wasn’t in the system when she checked that morning at 6 am, and they were completely sold out. She offered to put me on the waitlist.Confused, I explained that I took a Lyft to pick up my rental and needed to travel out of town. She reiterated that they were sold out and had no cars available, which left me visibly upset. I asked how this could happen when I had booked a car in advance, and she mentioned that there were at least six other customers who had reserved cars months before I did.I questioned how my reservation could have been overlooked that morning and wondered if this was the real reason I didn't have a car available, but instead of addressing my concerns, she threatened to call security if I continued to go back and forth. She also stated that she couldn’t magically produce a car for me. When I requested to speak to a manager, she claimed she was the only person available to assist me.As I was trying to understand the situation, another customer approached the counter, and during that time, I called Chase Travel, where I made my initial booking. I noticed that the representative gave that customer a car, and when I asked why he received one while I did not, she said he had booked months before me. I expressed my frustration that I wasn’t notified of this issue earlier, and I pointed out her lack of empathy and fairness in handling the situation. She retorted that she had no problem with how she treated me, adding that she had worked there for 13 years and that this situation sometimes occurs.At no point did the representative apologize, acknowledge the error of not finding my reservation when she checked in the morning, or offer assistance without resorting to threats. She even told the customer she was helping after me, and her coworkers she called on the phone that she couldn’t make a car appear for me and wasn't sure why I had not left. It feels as though they oversell their fleet and leave customers stranded while treating them poorly. I won’t be returning. The representative said her name was CeeCee, but I’m skeptical because she flipped her badge so I couldn’t see it.
Mar 13, 2025 · Juley CetouteIt took us a while to find the correct location. Don’t follow the Google Maps, just go to the hotel lobby and you will find the Hertz front desk right next to the hotel check-in place. Key (I hope I’m spelling it correctly) helped us and he was a funny and friendly guy (and has beautiful eyes lol). With his help, we were able to quickly find our car in the garage. The whole process was smooth and quick. And the car was in excellent condition! Thank you so much, Key!
Dec 17, 2024 · yuan shuWorst experience everCustomer service absentLocation very hard to found and we ended up with another car not the one we had on line
Apr 24, 2025 · soufia cherbib
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