Hertz Car Rental - Laurel - Us 1

- 14705 U.S. Rte 1 B, Laurel, MD 20707

Hello, Marylanders! In our fast-paced lives, having dependable transportation is often a necessity, whether it's for daily commutes, weekend getaways, or when your personal vehicle is out of commission. Navigating the world of car rentals can be straightforward, but knowing what to expect from your local options is key. Today, we're providing an in-depth look at Hertz Car Rental - Laurel - Us 1, offering a factual overview to help you understand this location, its services, and importantly, insights from other local users' experiences.

A car rental service can offer a convenient solution for various situations, providing flexibility and ensuring you stay mobile. We understand the importance of having comprehensive and transparent information, and this guide aims to deliver just that for the Laurel community and surrounding areas in Maryland.

Hertz Car Rental - Laurel - Us 1 is located at 14705 U.S. Rte 1 B, Laurel, MD 20707, USA. This address places it directly on U.S. Route 1 (Baltimore Avenue), a major and easily recognizable thoroughfare in Laurel. This prime location contributes to its accessibility for residents across Laurel, Prince George's County, and potentially even parts of Howard County.

Being situated on U.S. Route 1 means the branch is generally straightforward to find and reach, whether you're coming from nearby residential areas, commercial districts, or major highways that connect to Route 1. While U.S. Route 1 can experience varying levels of traffic, especially during peak hours, its status as a primary route aids in navigation. For Marylanders seeking a car rental service within Laurel, the location's prominence on US-1 is a notable aspect of its accessibility.

Hertz, as a major global car rental brand, typically offers a wide array of services and vehicle options to meet diverse customer needs. While it's always advisable to confirm specifics directly with the Laurel US-1 location, based on general Hertz offerings and publicly available information, you can generally expect the following:

• Extensive Vehicle Fleet: Hertz provides a wide selection of car classes, typically including:
  • Economy and Compact cars (e.g., Chevrolet Spark, Ford Focus) for fuel efficiency and budget-conscious travel.
  • Mid-size, Standard, and Full-size sedans (e.g., Chevrolet Malibu, Mazda 3) for comfortable everyday use and longer trips.
  • SUVs (various sizes) for more space, versatility, and capability, suitable for families or those needing extra cargo room.
  • Minivans (e.g., Chrysler Pacifica) for larger groups or families.
  • Specialty vehicles, including manager's specials, electric vehicles (EVs), and potentially luxury or ultimate collection cars at select locations.
  • Box Trucks & Cargo Vans, catering to moving or larger hauling requirements.
• Flexible Rental Periods: Options for daily, weekly, and monthly rentals to accommodate both short-term and longer-term transportation needs.
• One-Way Rentals: The ability to pick up a vehicle at the Laurel US-1 location and return it to a different Hertz branch, offering flexibility for varied travel plans (availability and intercity fees may apply). Most US rentals can be driven into Canada, with specific requirements.
• Optional Add-ons: Enhance your rental experience with available extras such as GPS navigation systems, child safety seats (infant, toddler, booster), SiriusXM Satellite Radio, and Premium Emergency Roadside Service (PERS).
• Fuel Options: Various choices for managing fuel, including prepaying for a full tank, refilling the vehicle yourself before returning, or having Hertz refuel it for a service charge.
• Protection Plans: Hertz offers various protection options like Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW), which are designed to reduce or waive the renter's financial responsibility for loss or damage to the rental vehicle and provide third-party liability protection. These are optional and not insurance.
• Hertz Gold Plus Rewards Program: A loyalty program that offers benefits such as expedited service, member-exclusive discounts, and the ability to earn points towards free rental days.
• Online Reservation and Check-in: Convenient online systems for booking vehicles in advance and potentially expediting the pick-up process.

Based on direct customer reviews for this specific Hertz location, the experiences highlight significant concerns that potential renters in Maryland should be aware of:

• Vehicle Availability Issues (Significant Negative): Multiple reviews emphatically state a lack of available cars despite confirmed reservations. Customers have reported traveling to the location only to be told there are no vehicles to fulfill their booking, even for reservations made days or weeks in advance. This is a critical point that directly impacts the reliability of the service.
• Poor Communication (Significant Negative): A recurring theme is the lack of proactive communication from the staff regarding vehicle unavailability. Customers expressed frustration about not being informed via phone, text, or email prior to their arrival, leading to wasted time and effort. This indicates a systemic issue with communication protocols.
• Rude and Disrespectful Staff Behavior (Significant Negative): Reviews describe staff as "rude," "sarcastic," and displaying a "lack of communication and rude behavior." One particularly concerning comment notes an employee stating, "'We don’t work for Uber, so we don’t care how long you wait,'" to a customer, indicating a severe disregard for customer experience and basic respect.
• Long Wait Times (Negative): Customers have reported waiting for "over two hours" without clear updates or explanations, contributing significantly to frustration and a negative experience.
• Discriminatory Treatment (Alleged Negative): One review claims being "treated as less of a customer than others" and being "asked to leave the store" because the reservation was through Uber's driver program, suggesting potential discriminatory practices based on the rental program used.
• Inconsistent Vehicle Cleanliness/Condition (General Hertz Feedback, not specific to this branch from provided reviews but worth noting from other Hertz reviews): While not explicitly mentioned in the provided reviews for this Laurel location, other general Hertz reviews sometimes point to inconsistencies in vehicle cleanliness or maintenance upon pick-up (e.g., dirty exteriors, particles inside, bald tires at other locations). This is a general industry consideration.

In contrast to these serious concerns, the broader Hertz brand aims for features like expedited service through loyalty programs, a diverse fleet, and convenient online booking. However, the consistent negative feedback for this specific Laurel US-1 branch regarding fundamental aspects of customer service and vehicle availability overshadows these general brand aspirations.

For direct inquiries or to attempt to confirm reservations and vehicle availability (which is highly recommended based on customer feedback), you can contact Hertz Car Rental - Laurel - Us 1 using the following details:

• Address: 14705 U.S. Rte 1 B, Laurel, MD 20707, USA
• Phone: (301) 317-3601
• Mobile Phone: +1 301-317-3601

Given the severe customer complaints, contacting them well in advance and attempting to re-confirm on the day of pick-up is strongly advised. It may also be prudent to have a backup plan.

For residents of Maryland, particularly those in the Laurel area, the geographical presence of Hertz Car Rental - Laurel - Us 1 at 14705 U.S. Route 1 B means it is physically accessible. In theory, having a major car rental brand locally can be convenient for various needs, such as temporary transportation or special occasions.

However, based on the highly consistent and severe customer reviews provided, this particular Hertz location in Laurel appears to be unsuitable for locals seeking a reliable and respectful car rental experience. The repeated issues of confirmed reservations not being honored due to a lack of available cars, coupled with a pervasive pattern of poor communication, extensive wait times, and overtly rude and disrespectful staff behavior, paint a picture of significant operational and customer service deficiencies. Customers explicitly state they "would not recommend this location to anyone reading this review" and will "never book with this Hertz EVER again."

While the convenience of a local branch is appealing, the overwhelming negative feedback suggests that locals seeking a stress-free and dependable car rental should exercise extreme caution or consider alternative options in the wider Maryland area. The core promise of a car rental service is to provide a vehicle when reserved, along with professional service, and the provided reviews indicate that this location consistently falls short of these fundamental expectations for local Maryland users.

Hertz Car Rental - Laurel - Us 1

14705 U.S. Rte 1 B, Laurel, MD 20707, USA