Hertz Car Rental - Lithia Springs - Thornton Road Photos










Hertz Car Rental - Lithia Springs - Thornton Road Introduce
Hello, Georgia drivers! Whether you're planning a scenic drive through our beautiful state, need a reliable vehicle for a business trip, or require temporary transportation while your own car is in the shop, finding a dependable car rental service nearby is essential. For those of us in the Lithia Springs area and across Douglas County, Hertz Car Rental on Thornton Road is a prominent option. This article aims to provide a clear, engaging, and informative look at this specific Hertz location, helping you understand what to expect and how they can serve your local mobility needs.
Hertz is a globally recognized name in the car rental industry, known for its extensive network and wide range of vehicles. However, individual branch experiences can vary. This guide will delve into the specifics of the Lithia Springs - Thornton Road location, drawing from publicly available information and customer feedback to give you a comprehensive picture. Our goal is to equip you with the knowledge to make an informed decision for your next car rental, ensuring your journeys across Georgia are as smooth as possible.
The Hertz Car Rental branch is conveniently situated at 500 Thornton Rd, Lithia Springs, GA 30122, USA. Thornton Road is a significant thoroughfare in Lithia Springs, making this location highly accessible for residents of Lithia Springs, Douglasville, Austell, and other surrounding communities in Douglas and Cobb Counties. Its placement on a main road ensures easy navigation, whether you are arriving by your personal vehicle, a ride-share service, or being dropped off.
The address is straightforward to find, typically avoiding complicated turns or getting lost in less familiar areas. This ease of access is a considerable advantage for locals, allowing for quick pickups and returns. The branch generally operates during standard business hours: Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM, with Sunday closures. It's always a good idea to confirm current operating hours when planning your visit, especially around holidays. While not an airport location, its proximity to major routes like I-20 makes it a practical option for those needing a rental outside of the busy airport environment, yet still well-connected for travel across the greater Atlanta area.
Diverse Vehicle Fleet: Hertz offers a wide array of vehicle classes to meet various customer preferences and needs. This typically includes:
Economy and Compact Cars: Fuel-efficient options perfect for solo travelers, couples, or city driving.
Mid-size and Full-size Sedans: Offering more comfort and space for families or longer journeys.
SUVs: Ranging from compact crossovers to full-size SUVs, suitable for families, those needing extra cargo space, or navigating diverse Georgian terrains.
Minivans and Passenger Vans: Ideal for larger groups, family vacations, or transporting teams, providing ample seating and luggage capacity.
Luxury and Specialty Cars: For those seeking a premium driving experience or a special occasion, Hertz often provides a selection of luxury vehicles.
Trucks and Cargo Vans: Available for moving, hauling, or commercial purposes, offering practical solutions for larger transportation needs.
Electric Vehicles (EVs): Hertz is expanding its EV fleet, offering environmentally conscious options for a modern driving experience.
Flexible Rental Periods: Customers can typically choose from daily, weekly, or monthly rental options, providing flexibility for short-term needs or extended use.
Hertz Gold Plus Rewards Program: This loyalty program allows members to skip the counter at select locations, earn points towards free rental days, and access exclusive benefits like vehicle upgrades (for higher tiers), streamlining the rental process.
Optional Add-ons: Customers can usually rent additional equipment such as GPS navigation systems, child safety seats (infant, toddler, or booster), and sometimes roadside assistance plans or satellite radio.
Brand Recognition and Network: As a major international car rental company, Hertz benefits from widespread recognition and a large network, which can be reassuring for customers seeking a well-established provider.
Diverse Fleet for Varied Needs: The availability of numerous vehicle types, from small sedans to large SUVs and even trucks, means that customers have a good chance of finding a vehicle that fits their specific purpose, whether it's an economic choice for daily commutes or a spacious option for a family trip.
Loyalty Program Benefits: The Hertz Gold Plus Rewards program offers perks that can significantly enhance the rental experience for frequent users, including faster pick-ups and opportunities to earn free rentals.
Potential for Positive Customer Service: While some reviews indicate areas for improvement, particularly concerning wait times and specific staff interactions, positive feedback highlights instances of "wonderful and excellent customer service" and respectful staff who go "above and beyond" to assist customers, especially seniors or those with special needs. This suggests a capacity for providing helpful and accommodating service.
Address: 500 Thornton Rd, Lithia Springs, GA 30122, USA
Phone: (770) 819-0050
Mobile Phone: +1 770-819-0050
For residents of Lithia Springs and the wider Douglas County area in Georgia, the Hertz Car Rental location on Thornton Road offers a viable and often suitable option for their vehicle rental needs. While customer experiences can vary, as reflected in a mix of feedback, the branch's inherent strengths as part of a major national brand provide several advantages for locals. Its convenient location on a main road ensures easy access, which is crucial when you need a vehicle quickly or are on a tight schedule.
The breadth of the Hertz fleet means that most local transportation requirements can be met, from a compact car for a quick city visit to a spacious SUV for a family adventure across Georgia's diverse landscapes. For those planning extended trips or needing a vehicle for a longer duration, the availability of weekly and monthly rentals, coupled with the benefits of the Hertz Gold Plus Rewards program, can make the process more efficient and potentially more rewarding.
It's important for local users to be aware of the mixed reviews and to consider booking in advance, especially for popular vehicle types or during peak seasons, and to confirm all reservation details. However, the instances of exceptional service highlighted in customer testimonials indicate that when operations run smoothly, this Hertz location can indeed provide a positive and helpful experience, particularly for those who value courteous and accommodating staff. For Georgians in the Lithia Springs vicinity, Hertz on Thornton Road remains a convenient and potentially valuable resource for their personal and business travel needs.
Hertz Car Rental - Lithia Springs - Thornton Road Inside
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Lithia Springs - Thornton Road Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Lithia Springs - Thornton Road Location
Hertz Car Rental - Lithia Springs - Thornton Road
500 Thornton Rd, Lithia Springs, GA 30122, USA
Hertz Car Rental - Lithia Springs - Thornton Road Reviews
moneypick upmanagercallreviewsmattercompact carunderstaffedemployee30 minutes
★ 5★ 4★ 3★ 2★ 1This is one of the worst customer service experiences I’ve ever had. I had a confirmed reservation for a vehicle and arrived just six minutes after my pickup time. The employee, Vee, was still helping another customer but told me they were “closed” and that I wouldn’t be getting a car. No help, no effort — just pointed at the door and continued helping the other customer.This location is poorly run and clearly lacks leadership or accountability. They accept reservations at closing time, don’t notify customers of low inventory, and then blame you when they can’t deliver what you reserved. It’s a setup designed to fail the customer.Pay attention to the other reviews here — this place has 400+ reviews and a 2.5-star rating at the time of writing this, which is honestly generous. This is a pattern: denied reservations, rude staff, and no willingness to help.If you’ve had a similar experience, email executivecustomerservice@hertz.com and file a complaint with the Better Business Bureau. This location shouldn’t be in business if it can’t meet basic standards.Avoid it at all costs.
May 06, 2025 · Harrison BrandenburgWonderful an Excellent Customer Service!I am 71 years old and my husband who is 77 has Parkinson’s disease. We reside in Atlanta and did not want to drive our car to a college graduation in SC.We booked a rental for a small compact car through AAA at this location. We received a 2025 Versa. Thanks to our wonderful agent at this location. The car was exactly what I wanted for the five (5) hour drive. The car was clean and drove like a dream. We have a Mercedes which I detest driving and a truck which I detest driving.This facility is wonderful, and our team member treated me like I was his mother. There was a problem with my reservation which I booked, I called the location after getting my bill. The team member that helped explained the $25 charge. The error was my fault in planning the time because I pre-booked. He told me to call the corporate office. He even gave me the number.Hertz thank you for putting wonderful and respectful team members to help us seniors. My husband and I were truly blessed not only by this location but all the locations that we rent from.I have rented from this location 4 times thus far. The manager and workers are such a blessing. In this season, you don't find individuals that are respectful, honest, helpful and give exemplary service. This is the norm at this location. Thank you so much.
Jul 03, 2025 · Jacqueline LoveI wish I could give zero stars. We paid to reserve a car that would be picked up at 12:00. We got there at 12:06 and were told they had just given away their last car and were told that they’re now closed. No offer to refund, no offer to fix their problem. Just “we’re closed and it’s 12:06”We went across the street to Enterprise, never doing business with Hertz again.
May 03, 2025 · Laura RobertsI had an absolutely outstanding experience renting a car here! The highlight of my visit was the exceptional treatment I received from the manager Vusa. He went above and beyond to ensure I had the perfect vehicle for my needs, answering all my questions and accommodating my requests with a smile.The car was in pristine condition, and the entire process was seamless and stress-free. It’s rare to encounter such top-notch customer service these days, but this location truly sets the standard. I can’t recommend them enough and will definitely be returning for all my future car rental needs. Five stars!
Dec 23, 2024 · Jackie ShaviAbsolutely the worst customer service experience. Not only did they not have a car for my reservation but were totally unapologetic and rude. They could care less. They offered no help whatsoever only to come back another day.
Apr 26, 2025 · Lynn Flowers, MD
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