Hertz Car Rental - Livonia - (05410-10) HLE

- 33910 Plymouth Rd #5, Livonia, MI 48150

For residents across the diverse landscape of Michigan, from the bustling suburbs of Metro Detroit to the serene Northern Michigan retreats, having access to a reliable vehicle is often a fundamental need. Whether your primary car is undergoing maintenance, you require additional space for a family trip, or you're navigating temporary transportation demands, car rental services play a crucial role. Hertz Car Rental, a globally recognized brand, has a local presence at 33910 Plymouth Rd #5 in Livonia, MI, aiming to serve the community's varied transportation requirements. This article provides a clear, engaging, and informative overview of this specific Hertz location, designed to help Michigan users learn more about their options for vehicle rental.

Michigan's expansive road networks and the varied distances between its cities and attractions make personal transportation highly desirable. While major airports offer numerous rental options, neighborhood branches like the Hertz Local Edition (HLE) in Livonia are designed to cater specifically to residents, offering convenient access closer to home or work. The HLE model aims to provide the benefits of a large rental company with the personalized touch of a local business, often including services like customer pick-up.

However, like any service provider, individual branch experiences can vary. Understanding both the standard offerings and the specific feedback from other local customers is vital for making an informed decision. This comprehensive guide will delve into the specifics of Hertz Car Rental in Livonia, MI. We will explore its precise location and accessibility within the Livonia and wider Metro Detroit area, detail the range of services it typically offers as a Hertz HLE, highlight key features, and provide essential contact information. Crucially, we will also incorporate direct insights from real customer reviews to offer a balanced perspective on why this place might, or might not, be suitable for locals, providing a factual and comprehensive look at what to expect.

Hertz Car Rental - Livonia - (05410-10) HLE is situated at 33910 Plymouth Rd #5, Livonia, MI 48150, USA. Livonia is a large, well-established city in Wayne County, Michigan, forming part of the western suburbs of Detroit. Plymouth Road is a significant east-west commercial thoroughfare that traverses Livonia and connects to surrounding communities.

The location on Plymouth Road provides direct accessibility for residents within Livonia, Canton, Plymouth, Westland, and other nearby western Wayne County communities. Plymouth Road itself is a bustling corridor with various businesses, making the Hertz branch relatively easy to find. Its proximity to major roadways such as I-96, I-275, and M-14 allows for convenient travel to and from other parts of Metro Detroit and beyond. As a Hertz Local Edition (HLE) branch, it is specifically designed to serve the local community, as opposed to being an airport-focused location.

Being an HLE, this location traditionally offers benefits like customer pick-up service (within a specified radius), which can be immensely helpful for individuals whose vehicles are in repair shops or who otherwise lack immediate transportation. However, customer reviews indicate that direct communication and ease of contact for such services might be challenging at this specific branch. Nevertheless, the physical location itself is generally accessible for self-pickup if a customer can arrange their own transport to the branch.

Hertz, as a leading global car rental company, offers a wide array of services designed to meet diverse customer needs. As a Hertz Local Edition (HLE) branch, the Livonia location typically provides the following:

• Diverse Vehicle Fleet: Hertz maintains a comprehensive fleet covering various categories. This usually includes economy, compact, mid-size, and full-size sedans, SUVs (various sizes), minivans, and sometimes specialty vehicles. This range allows customers to choose a vehicle suitable for different purposes, whether for daily commutes, family trips across Michigan, or specific hauling needs.
• Short-Term and Long-Term Rentals: Customers can rent vehicles for varied durations, from daily rentals for quick needs to weekly, monthly, or even longer-term rentals, providing flexibility for personal, business, or insurance replacement requirements.
• Customer Pick-Up Service: A key feature of HLE locations, this service typically offers to pick up customers from their home, workplace, or body shop within a reasonable distance and bring them to the rental office. This is especially beneficial for those without immediate transportation due to vehicle repairs. (Note: Customer reviews suggest potential difficulties with this service at this specific location due to unresponsiveness).
• Optional Add-ons: To enhance the rental experience, customers can typically opt for extras such as GPS navigation systems to aid in navigating Michigan's roads, child safety seats (infant, toddler, and booster) for families, and SiriusXM satellite radio.
• Protection Plans: Hertz offers various protection options, including Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), to provide coverage against potential damages, theft, or liability during the rental period.
• Fuel Purchase Options: Customers generally have choices regarding fuel, such as prepaying for a full tank or returning the vehicle with a full tank, offering convenience at the end of the rental.
• Hertz Gold Plus Rewards Program: This free loyalty program is designed to expedite the rental process, allow members to bypass the counter at many locations, earn points for free rental days, and access special offers.
• Insurance Replacement Rentals: This branch specializes in working with insurance companies to provide replacement vehicles for customers whose cars are undergoing repairs after an accident, often offering direct billing to the insurer.

Based on Hertz's general operational model and specific customer reviews for the Livonia HLE (05410-10) location, here are some key features and highlights, including critical feedback:

• Local Edition (HLE) Model: As an HLE branch, this location is designed to serve neighborhood customers, often providing the convenience of being closer to home or work than airport locations. This model typically includes a customer pick-up service.
• Wide Range of Vehicles (Hertz Fleet): Hertz generally offers a broad selection of vehicles to cater to various needs, from economy cars to SUVs and minivans, ensuring options for different Michigan travel scenarios.
• Potential for Insurance Direct Billing: HLEs often specialize in handling insurance replacement rentals, simplifying the process for customers whose vehicles are being repaired.
• Significant Wait Times: A major and recurring concern highlighted in customer reviews is the "unusual" wait time, often cited as "3 hours or longer." This is a critical negative feature affecting the customer experience.
• Lack of Professionalism and Urgency: Reviewers consistently mention that "some of the employees lack professionalism and a great sense of urgency," describing them as "really slow." This indicates systemic issues in service delivery.
• Disorganized Process: The rental process at this location is described as "unorganized," with employees needing to process information, then manually pick, clean, and check vehicles, leading to inefficiencies.
• Vehicle Cleanliness and Condition Issues: Customers frequently complain that "cars are dirty and smell bad," with "seats were stained" and needing to "purchase my own floor mats." One review explicitly states cars are "never with a full tank of fuel," contradicting standard rental practice.
• Poor Communication and Unresponsiveness: A severe highlight is the inability to contact the branch by phone. A customer reported letting the phone "ring for 45 minutes and still got no answer," leading to missed appointments and significant stress, especially in emergency situations (e.g., hospital stay).
• Limited Parking: The lack of adequate parking for customers is another issue, adding to the inconvenience and wait times.

For inquiries, reservations, or any other assistance regarding Hertz Car Rental in Livonia, MI, you can use the following contact details:

• Address: 33910 Plymouth Rd #5, Livonia, MI 48150, USA
• Phone: (734) 525-9870
• Mobile Phone: +1 734-525-9870

While these are the official contact numbers, based on customer reviews, prospective renters should be aware that reaching the location by phone might be challenging. It is advisable to consider alternative methods of communication or be prepared for potential difficulties in getting through.

For Michigan residents, particularly those in Livonia and the surrounding western Wayne County suburbs, Hertz Car Rental at 33910 Plymouth Rd presents a convenient local address for car rental needs. As a Hertz Local Edition (HLE), it is designed to cater directly to neighborhood customers, offering the potential for benefits like personalized service and proximity to home or auto repair shops, which can be highly beneficial when your personal vehicle is unavailable.

However, based on the highly consistent and strongly negative customer reviews, it is critical for locals to approach this particular Hertz location with significant caution. While the convenience of its Livonia address on Plymouth Road and its role as an HLE specializing in insurance replacement rentals are theoretically strong advantages, the actual customer experiences paint a very concerning picture. The severe issues highlighted—including unusually long wait times (up to 3 hours or more), perceived lack of staff professionalism and urgency, disorganized processes, unclean and poorly maintained vehicles (dirty, smelly, not full of fuel), and an inability to reach the branch by phone—collectively suggest a significant deviation from expected service standards.

For Michigan residents relying on a rental vehicle for crucial needs, such as a temporary car while theirs is in the hospital or for important appointments, the reported unresponsiveness and operational inefficiencies could lead to considerable stress and disruption. While Hertz generally aims for high standards, these specific customer experiences indicate that this Livonia branch may currently struggle with consistent service delivery and vehicle quality.

Therefore, while the location itself is geographically suitable for many locals, the overwhelming negative feedback strongly suggests that users may encounter significant challenges. Locals seeking a reliable, clean, and efficient car rental experience might need to consider other Hertz locations (as one reviewer suggested, the Sterling Heights branch) or alternative rental providers in the area to avoid the reported frustrations. Being prepared for extended waits and potential vehicle issues would be advisable if choosing this specific Hertz location.

Hertz Car Rental - Livonia - (05410-10) HLE

33910 Plymouth Rd #5, Livonia, MI 48150, USA